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When rudeness in teams turns deadly | Chris Turner | TEDxExeter

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How we treat each other at work has an enormous impact on how teams perform - with potentially fatal consequences if you work in healthcare. Chris Turner reveals the shocking impact of rudeness in the workplace, arguing that civility saves lives.
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At TEDxExeter 2019 our theme was The Art of the Possible. We’re living in an age of polarity where many communities are feeling more and more divided, against a backdrop of increasingly populist politics which risk dividing us even further. Our talks offer an opportunity to pause and consider the future we want to create, the possibilities that may be obscured in the busyness of our everyday lives, and how we might get there. Find out more about TEDxExeter at www.tedxexeter...
TEDxExeter CURATOR: Claire Kennedy - / clairekennedy__
PRODUCTION: First Sight Media - / firstsightmedia
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Chris Turner is a consultant in emergency medicine at University Hospitals of Coventry and Warwickshire. He founded and runs Civility Saves Lives, a campaign that aims to raise awareness of the power of civility in healthcare. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx

Опубликовано:

27 авг 2024

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Комментарии : 38

@sholness85 5 лет назад

I can say with complete integrity this man practices what he preaches. What an amazing guy and a fantastic role model (even if you’re an angry AMU doctor at 2am!).

@kayhardie8549 3 года назад

thank you Chris for reminding me as a self employed midwife that treating EVERY workplace colleague you might engage with face to face or otherwise (phone,email etc) deserve civility and kindness. Everyone benefits. Its really easy and cheap to administer (!) and the added benefit is that being civil and kind feeds back and makes us feel good too!

@TracyGregory-of3gm 5 месяцев назад

I have had the privilege to be part of a lecture Chris gave and he is amazing, engaging and passionate and has opened my eyes to things and has made me strive to do better, Thank you Chris.

@mariegardner4430 3 года назад

Had the pleasure of meeting Chris very briefly at work in ED at Doncaster. Unfortunately never got the chance to attend the seminar His words will always stay with me and ring true in all I do. A real inspiration x

@andreaknowles78 2 месяца назад

I have had the pleasure of speaking to Chris and it has one of the highlights of my career. He's an amazing person.

@strengthnhope7 3 года назад

ZERO TOLERANCE IS THE ANSWER. Bullies and those in position of power supported by HR is the problem in the NHS. Heads of Departments look the other way while line managers and some consultants bully other employees. I am leaving the NHS after having worked in one particular hospital for 14 years where toxicity and hostile behaviour is the norm. I hold all those in power responsible for not promoting zero tolerance policy in the work place.

@MekonMindbender 3 года назад

I am a 38 year Nurse in the NHS and I have seen what toxic cultures result in. This is the start when one healthcare professional disrespects another - empathy goes, barriers go up and the patient gets damaged in someway and it ends in blame and recrimination and a conclusion far away from the root cause, so it never gets addressed. Those that stay adapt to this culture and become part of the problem. Those with a bit more awareness leave and find somewhere a bit more enlightened. It is getting better with people like this guy but until cultures stop producing power structures that support the toxic workplace we are still far away.

@Sara-JaneJowitt Год назад

Absolutely fantastic. Easy to listen to, keeps you engage and really hits home. We all know we have been in these sorts of situations at one point or another. Its great that we are getting evidence to underpin this and so we can work on changing culture around us. Inspirational. Thanks so much Chris :)

@THEPRINCESSAMAZING 4 месяца назад

Incredible work. I really needed this.

@user-tk4qd8dj1p 4 года назад

Rudeness is violence in the workplace, in schools, in any long term relationships.

@NavodWickra Год назад

I was lucky to listen to Chris during the St John Leadership event

@irfrapg 2 года назад

This talk is part of one of my midwifery lectures. Thank you, Food for thought for newbies and experienced ones. ❤️

@tashacarr6948 2 года назад

adding in for our student midwives at Birmingham City University - fabulous talk and discussion point - thank you

@gordonmcloughlin7902 3 года назад

So very well said!

@jonathonwilliams5009 4 года назад

Incredible speaker

@yahalife 3 года назад

So well articulated. Thanks.

@AliTaylor777 4 года назад

What is rather missing from the talk, though, is why anger and uncivility happens in these situations. The vast majority of the time it's down to stress and excessive workload. Sort that problem out and all teams, especially health care teams, will be far more effective.

@margaretcampbell2681 2 года назад

Sometimes it is caused by stress but just look at the general behaviour in the community. Rudeness is so commonplace now

@Grumpygirl397 2 года назад

Very true, stress, burnout, short staffing with a lot of things to do in such a short time. So frustrating

@sarahchapman7863 11 месяцев назад

Stress and burn out accounts for occasional poor behaviour. However, cultural norms that encourage normalisation of toxic behaviour are a massive problem in the NHS.

@dzawona 2 месяца назад

Absolutely agree with you, they never go to the bottom of the problem.

@dzawona 2 месяца назад

Blame always goes on nurses 😢

@missylee2900 Год назад

Fantastic! bravo Mr Turner

@studentnursesaima5836 3 года назад

This was so awe-inspiring

@sarmadt4897 Год назад

Amazing talk. Thought provoking

@user-tk4qd8dj1p 4 года назад

Violent workplaces are violent for workers and patients/customers.

@margaretcampbell2681 2 года назад

I couldn’t agree more here. Incivility is rampant in Western culture and poor interactions influence poor outcomes. It does work like this.

@BLINDTUBEMARES 4 года назад

I work in the NHS and this is exactly the type of problem I see in my workplace all the time

@nataliefisher7961 4 года назад

Completely agree. After 16 years in the NHS I'm debating leaving as the belittling, and critism is overwhelming.

@bilqiis9099 2 года назад

100%, I was bullied a lot by another nurse I put up with it for many years one day I went to HR reported it took a long time to end the nightmare she doesn't work there any more

@BLINDTUBEMARES 2 года назад

@@bilqiis9099 Well done you! Thing is, you can take them out one at a time but the culture really needs to change