When the Customer is Wrong....

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Construction management, Sales, Landscaping, Lawncare-its all the same- you will run into a customer that wants it down there way-and that customer may be wrong. In todays video- You decide if the Customer is always right.
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6 окт 2024

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Комментарии : 580

@devonslawncare9340 7 лет назад

When the customer likes you they will tell 10 people , when they hate you they tell 100.Great advice here, need more contractors like this.

@iveco555 6 лет назад

1:5 is the ratio, ... 10 :50 in your case

@aztekwarrior518 6 лет назад

@@iveco555 I believe those numbers were true at one point.. but social media and the chance for a review on every big website, I'd but those numbers are very different now.. In the heat of the moment, many more people will leave a bad online review as opposed to being so happy they left a review.. further, when you're seeking reviews on a company, you're typically looking to see how many bad reviews they have, and if you're going to read reviews, they're likely going to be the bad ones.. I've actually gone back and changed a review after I read enough other people had similar problems and it had been going on for over a year .. to sum that up, we aren't just talking to 5 people anymore.. our voices reach thousands to millions when they're strategically placed ..

@watermouse9296 4 года назад

I would say the ratio is 1 : 100

@jimzivny1554 7 лет назад

Great way to do business, most guys would take the bigger check and run. My hats off to you.

@Dirtmonkey 7 лет назад

Thanks James!

@raymondj8768 7 лет назад

especialy when they look at a customer and say they have it like that so take advantage of them i hate when people do that . my rep has always kept me busy all my life its the only way to roll !

@whisperingwind2 7 лет назад

Same, good job. Mark of a true professional

@mrexists5400 7 лет назад

yup, doing this is actually better in the long run, helps build a strong reputation, and the customer will probably return to you if they need anything more in the future

@scottross617 7 лет назад

Agreed. Id trust you.

@ceramic49 7 лет назад

I'm 54 years old and I'm a journey level automotive mechanic, plumber, tile setter, welder, and 6 year Army vet as a pole climber/cable dog. I've dealt with A LOT of customers who had very bad ideas but thought they were good. You, sir, are the best of the best!!!! My father owned an auto repair shop and we always treated our customers like gold with their best interest in mind. That's a hard thing to find anymore. I absolutely loved your video and I look forward to more. P.S. ~ I subbed. Where are you located?

@DarkRaptor99 7 лет назад

Wow, you saved that customer a bad potential result and a ton of money

@JimTom. 7 лет назад

win win

@hunteroutdoors9698 7 лет назад

DarkRaptor99 I

@samuelseidel6148 7 лет назад

ComocosonoEWL me

@nathanlarue1743 6 лет назад

The contractor saved himself money not the customer,if not done correctly he would be involved in a lawsuit

@jackjmaheriii 7 лет назад

Great video! In my opinion customer stewardship is the best skill an outdoor professional can learn.

@Dirtmonkey 7 лет назад

So true.

@computershutoff13666 6 лет назад

I poop once a month

@kahunaroy9311 7 лет назад

100% ethical practice. Awesome company.

@Dirtmonkey 7 лет назад

Thank you!

@davidg9388 4 года назад

I was going to comment but you said it all .

@davidg9388 4 года назад

Stanley "Dirt Monkey" Genadek this is why you are still in business 👌👍💯

@whyohwhy357 6 лет назад

Great video. I've been a heavy equipment mechanic since '90. Once you gain their trust by being honest and up front, they will love you forever, and will wait for you to get freed up rather than just use the next guy in line. An old guy told me once that a dis satisfied customer will tell far more people about you than a satisfied one will. Im checking out your other vids too. Thanks again!

@edsida 7 лет назад

you need to write a mindset book stanley. you make it seem so easy but i understand you're work ethic and reputations were built metaphorically and literally through constantly challenging yourself to learn and flip failures to lessons. 👍

@tariqali07860 7 лет назад

Not only will you keep busy but you'll also secure yourself a nice little place in paradise.

@charleschidester6767 7 лет назад

I can imagine having problems down the road. Cracking shifting. No matter how well you did the job. And people often forget any cautioning that was given them in the beginning. Glad you had the guts to avoid a potential nightmare.

@02337755 7 лет назад

HAHA loved those jump cuts of you going from Jacket & gloves to T-shirt & shorts. Just buttery smooth editing.

@CL-xp4ee 7 лет назад

The world needs more contractors like you. Nice work.

@MrErViLi 7 лет назад

So many contractors aren't as honest as you. Some will do whatever gets them the most money even if it's bad for the client. Thanks for sharing.

@walsakaluk4630 4 года назад

Well done. Your Karma credit is good. You took care of your client's best interest. It's not just landscaping where the customer isn't always right. Customer education is important too. I've never advertised and my phone rings frequently enough for me to provide honest service. Nice work.

@Dirtmonkey 4 года назад

Thanks so much Wal!

@TheLinkMedic 7 лет назад

Flooring contractor here, different job but same problems such as this. Actually had to help make my last customer make a few change of plans that ultimately lead to a better end product. Good advice.

@cgrobe21 6 лет назад

That was the best video I have ever seen! There needs to be more honest contractors like you. You couldn’t of said it any better!! You have earned my full respect and a lot of props. People don’t understand this but that’s exactly how it should be. I see way to many companies that are greedy and always want to give the people the wrong end of the stick. I understand people are in business to make money but honest money is always the best. It makes you feel good as a person and you can go to sleep at night with zero guilt on your plate. It’s not always about making money, but to help better the people’s lives that they work hard for to achieve these certain things and from what you said it shows a lot. You man get a 100 from me. I appreciate it a lot and so does the rest of the people out there. Thank you for being this way. I hope this helps open the eyes of others. Stay blessed man.

@shawnmfb2477 6 лет назад

I respectfully recommend you change the title of the video to “How to effectively communicate with and educate your customers”. You did great with this customer! Teach these home advisor handymen how it’s done!

@ticklemeandillhurtyou5800 7 лет назад

I've been painting for 30 years I show up on time I work late and not appreciated I wish I had employers like you your true professional Fight the good fight

@hammalstoner6596 7 лет назад

im a landscape architect from Malaysia.its a learning process to me to watch u handle the proble.GOOD WORK bro!!! keep it up

@OffRoad-jh1do 7 лет назад

I agree with your approach!! I always present the cost pros and cons on all projects for my customers. I personally use the value and or resale value of the home as a deciding factor on any project. If we need to go over budget and the house still is at market value with the extra cost. I usually agree for the client to spend the money. But I never want a client to be strapped to a house they can't get their money back out. I have received many referrals because of this approach and when the client sells and buys a new home I am the first they call for another job. Great channel by the way!

@Dirtmonkey 7 лет назад

That's Huge! Love the way you do it!

@davesimensen8741 3 года назад

Thanks Stan I watched your video and the next day ran into ground water under a patio. Got the client on board with the change order and added days to the job to get it done right.

@klimasscheffog3033 7 лет назад

Not only did you save the customer money, you prevented a blow up type situation that could have resulted in a legal battle. I'd rather be told to wait, then to have a business suck away my money on something that was destined to possibly fail. Good on you mate for being an honest business man.

@hedonisticzen 3 года назад

I love the input I get from my contractor. I tell him my idea, he throws out some more. Every project he's done I've been happy with years down the road.

@adheelplanthirekwazulubulk7956 5 лет назад

Well done to you. I give so many potential customers the right advice telephonically, which 90% of the time results in the client not using me. However at least I know that one day I will hopefully have a better name. You teaching the right way Stanley

@MrMharley 7 лет назад

Your right the customer isn't always right and the customer doesn't always know what he or she wants , in this case the customer wanted a patio but loved The yard after you put it in to see if the ground would support a patio . Great video !

@Dirtmonkey 7 лет назад

Yep! Thanks for sharing your thoughts on this.

@DrKnowsMore 7 лет назад

This guy knows his stuff. He's the kind of guy you want on your job and you should gladly pay him for the work that he does. Worth every penny and very, very smart. It seems the backyard, and perhaps the house, were built on a wetlands/swampy area. Probably never should have been built in the first place.

@matttegg7912 7 лет назад

I appreciate your honesty! I worked as a landscaper and the man i worked for was the opposite of you and would push the customer to add on things they didn't want just to increase profits. This mindset as well as his other business practices pushed him out of business. Thank you for your honesty and morals!

@kelvarnsen1749 7 лет назад

I got two papers due this week but you make learning about being a contractor far more interesting than anything I learned last week.

@sonictech1000 7 лет назад

Earning the trust of the customer makes your life so much easier in the long run. I'm in a completely different line of business (outsourced IT for small business) but so many of the issues you bring up in your videos are the same.

@jr3474 5 лет назад

This one of the best channels in its class. I am a geotech and I can tell this guy knows what he is talking about. If all contractors could buy his book, lots of problems nationwide would be saved.

@Dirtmonkey 5 лет назад

I appreciate the comments JR, thank you

@Idkgoogleitbro 7 лет назад

just think now that customer will tell everyone how you treated him and how u saved him from hell later in time, and everyone that sees this video will think the same.....much respect to you for having pride and integrityin what you do sir

@claytonkeizer1362 7 лет назад

My father owns his own company and he tells me stories like this all the time. Good work done here, it's not always easy to show the customer what "should" be done.

@return2basics242 7 лет назад

Basically... Always be honest with the customer & if they don't understand what you're trying to tell them, take the extra time to educate. Both parties benefit from this, every time!

@BigDH28 7 лет назад

No, God bless YOU Stanley! Too many times I have seen this horror story of the contractor taking advantage of the customer. I respect you as a honest man AND a honest business owner. Keep up the great work brother!

@DaddyBear3000 7 лет назад

Good work. I spend a lot of my time fixing bad work carried out by other contractors. It helps a lot to have a client that will listen to reason.

@KrazeeClark 7 лет назад

Wow, here's a contractor who actually has integrity. My hat's off to you.

@Dirtmonkey 7 лет назад

Thanks!

@KrazeeClark 7 лет назад

Stanley... You're very welcome. Keep up the good work!

@bobivanski5635 7 лет назад

Stanley what I love about you is you do the job right You don't leave the homeowner with a timebomb to fix down the road

@DRIBBLES2500 7 лет назад

I love your videos as we have talked a few times about..........I think the lawn came out awesome on this project.....Nice work Stan......Proves that sometimes saving the customer your also saving yourself..........You may not of made as much $$ with doing a paver job but you did the right thing.......Nice work!!!!!!!!!

@shawnjarman9860 7 лет назад

Thanks for being a honest and decent person, lots of contractors would have just built the patio and took the money, got to give you a 👍🏻

@Dirtmonkey 7 лет назад

😀

@brandynkennedy1818 5 лет назад

Love your honesty man!!! Your only as good as your last job, being honest with a customer like that makes you look like a saint

@Dirtmonkey 5 лет назад

Thank you

@Beandiptheredneck 6 лет назад

This was the best way to do this job. The pool turned into a patio would have always looked like a cover up anyways. It takes a real pro to re direct the customer to the right direction

@dannyneufeldjr4746 6 лет назад

I like your advice on dealing with the problem instead of running from it. Luckily I hired my 75 yr old father who is a retired lawyer. He has guided me the last 3 yrs as to which customer battle we should ignore and which ones are better to cut losses and make it right. Most of the time we make it right regardless of who is wrong.

@johnhdavis6876 6 лет назад

Love your videos. Quality is top priority... although I spent twenty years operating heavy equipment, I am now starting a small grading and excavation business and your advice is absolutely golden. Please don't stop...

@alfriedar 7 лет назад

You are the man... I totally have experienced much smaller situations like this and like you I was honest and that paid off in the long run... for one I slept better

@Na7ure 4 года назад

Yessir you’re exactly correct. I deal with the exact same thing when building clients network infrastructure. Many times I have to talk them out of “good ideas” they read on the Internet

@jackablon7252 3 года назад

As an architect, when I found a sub like you every architect I knew and every client I had would hear about you!

@jamesdellinger8886 7 лет назад

Around here we use #57 stone for filling voids. We just filled a crawl space for customer to make a cement garage floor. 7ft deep. Had to use rebar but #57 stone is 95% compacted when just thrown in by hand. Cost around here 15-18 per ton delivered.

@bigdogruck98 4 года назад

I am currently in a situation (not nearly as complex as that) where I know that the customer is wrong and will not be pleased with the result. I will take your advice and tell him the benefits of doing it the proper way. In my case it will save him money in the long run and will get me a return customer down the road. Thanks for another great video Mr Genadek!

@MsMilesbewley 4 года назад

I really enjoy your videos. Lots of knowledge. I'm a Mason for union company. I run work for them. I do snow removal in the winter for little extra money. So I dont get to play in the dirt like you do. But I do really enjoy all your videos.

@johnadams4286 6 лет назад

I've worked for many contractors, lawn/landscapers and construction companies that cared only about the dollar, and would go against this type of advice from myself, in fact often saying "Huhuh, then they can just pay us even more to come back and fix it" You sir are a gentleman and an honest soul, if only I had the privilege of working with you. Keep doing what you do.

@sarvove 4 года назад

Even as a customer you can learn a lot from this guy.

@Srvelis82 4 года назад

You’re so trust worthy and knowledgeable. I wish you were in Alabama to make a recommendation on our property. We had a mud slide behind our house and every contractor has a different solution. We just need the best solution.

@TheRockinhouse 7 лет назад

Good call. Too often an unforeseen problem on a job results in predation. I applaud your ethics.

@Dirtmonkey 7 лет назад

Thank you!

@Mark-ud5og 5 лет назад

I worked for a guy in Toronto that removed pools. I got fired for trying to get him to do the right work. He punched a hole in the bottom of the pool and and Buried the concrete sidewalls , never used a tamping machine. Used 2 inches of top soil over crappy fill. I would bet the ground has sunk where the pool used to be.

@Dirtmonkey 5 лет назад

Sorry to hear that Mark

@deanevangelista6359 7 лет назад

That's actually a great spot for a rain garden.

@brendanstanford5612 7 лет назад

I just would have filled the pool with rock, compacted it and then capped over the entire structure with cement as a base for the patio.

@Dirtmonkey 7 лет назад

We aren't allowed to bury debris-and even when we can by code -we just don't

@michaeless658 4 года назад

@@Dirtmonkey rock is debris? Install the Crete with extra rebar and good to go... put pavers on top of that. I used to pour footings for homes in sloppy mud(had to dig below frost line) concrete and steel are very reliable base materials...

@stevet3980 7 лет назад

Now that's the attitude of an intelligent, forward thinking entrepreneur! You're 100% correct when you advise about protecting your reputation. Nothing kills a business faster than shoddy work resulting in a damaged reputation. Word of mouth advertising combined with a sterling reputation will build your business and keep it going when others are scrambling.

@hannecatton2179 7 лет назад

You are a very honourable man and will reap the rewards for it. You will never have to run around for customers as your great reputation will ensure that ´word of mouth ´ gaurantees you a steady stream of customers.

@scottsovocool5628 7 лет назад

Congrats on 50k subs that's more then Greg had when he left so your the new King of the Landscaping RU-vid world

@Collateralcoffee 7 лет назад

Wow.... a LOT of people should listen to this VERY CAREFULLY (sorry for the caps, but this had to be emphasized). Good job, sir, and kudos to you....

@HBSuccess 7 лет назад

Dude - customers are ALWAYS wrong. You nailed it - they do NOT have superior knowledge and must be protected from themselves. If they don't like it don't work for them.

@ccsmallengines 7 лет назад

The town i live in desided to build a multimillion dollar (around 10 million) boat house by a river. They removed barriers used to keep the wet ground from sliding into the river. Now, just 1 year later, the entire building along with the patios and walkaways are sliding toward the river. clearly no one had the knowledge to guide this project in the right path

@Dirtmonkey 7 лет назад

Wow- thats a big mistake

@joshuawilliams994 7 лет назад

You should sue the guys that did the job. That's too dangerous. Imagine if you had a young family in that building. It would be devastating.

@rswow 6 лет назад

In de's'iding on de-siding the river, they cost the home its de-sliding. (fun with your misspelling, hehehe)

@jamesoncross7494 7 лет назад

Great video. I wish more contractors would think this way. They are too busy trying to pay their bills THIS MONTH, to think long term. That's part of the problem.

@JimsEquipmentShed 7 лет назад

This is really a huge thing that way too many people don't take stock in. Great video Stanley!

@StevieJayGamez 7 лет назад

Great life lesson brother. A lot of what you said I implement in the HVAC trade. Always good to hear it from some one who has the power.

@gulllllll1 6 лет назад

Good work ethics .I apply this same strategy with my customers , not for selfish reasons, purely to help They out .

@nickohler8153 3 года назад

Interesting situation - we are in a similar one. Just filled in a large fish pond (about 50' circular) with sand. We want to install a remote paver patio and pavilion over the area. Waiting till next spring to allow the ground to settle before bringing in class 5 base material for the patio. Didn't see the water table at the bottom of the pond, so hopefully a soil correction wasn't necessary and the sand alone will suffice as sub-base material.

@raymondj8768 7 лет назад

wow god bless you buddy i havent heard that in a long time thats how i do it and they always come back to you for everything . its about time people learn this your rep is EVERYTHING !!!!!

@lyokofans 6 лет назад

Wish more people were like you.

@howardfortyfive9676 7 лет назад

WOW I did dirt work for about 11.5 years and truth be told had *NO IDEA what the contractor was talking about.* He sounds like a SMART GUY. Given what he said in this video I'd trust this man to do me right.

@Dirtmonkey 7 лет назад

I read your comments and just wanted to say Thanks for Subscribing and I hope you enjoy the videos😃👍

@michaelmixon2479 7 лет назад

Good to know there are contractors looking to do the job in the best interest of the customer!

@gcaaron017 5 лет назад

I would resubscribe to this channel every day if possible. So insightful. Thanks for the knowledge!

@Dirtmonkey 5 лет назад

Hey I really appreciate the support, thanks so much and I am glad you are here!

@giovannifiorentino8947 6 лет назад

You make look taking the right way easy. Thank you for shearing.

@mattypants 6 лет назад

If working with the public has taught me anything, it's that almost always the customer is both wrong and an idiot. This guy is clearly an A+ contractor. A lot of people would have just taken the money and ran. Glad to know guys like him exist.

@288theabe 7 лет назад

The reputation over quick money thing is so true. I'm a coordinator in adult rec hockey (completely different profession, I know) and that's how I get teams to "re-sign" with us: Give them the best possible product with the lowest amount of overhead, and you never have to go advertise again. Hell, we've been GROWING in the past three years since I took over. We've been getting teams from leagues that are so terribly run, they don't seem to care about their clients.

@bryanwelton1442 4 года назад

Good video buddy that mind set will go along ways one bad job is worse than 10 good jobs!

@Dirtmonkey 4 года назад

Thanks Bryan!

@JR-zu9hl 4 года назад

That’s why you are obviously so successful. Most guys go for the short term gain and don’t care about the long term benefits. I’ve always believed in looking long term even if it means making a little less today.

@Dirtmonkey 4 года назад

Thank you JR!

@SupernaturalBeingsofEarth 7 лет назад

you call that 3" to 6" and show a sample of this fractured rock. In Canada we may call that size 3/4" to 2". big difference for sure.

@richardspikman7116 5 лет назад

I´ve been both- the customer, and the supplier. Honestly, the customer is RARELY 100% right.

@trooperandcooperale3057 7 лет назад

Looks great Stan, good to see you back at it for 2017. Have a great year. Why do we as human need to define the space in which we want to sit? A couple of lawn chairs and a side table, your drink of choice and bare feet in the grass. Now that is enjoying life.

@MrPremium08 7 лет назад

I have no interest in being a landscaper, but I do enjoy learning a little about everything. you make good videos, good job!!

@Dirtmonkey 7 лет назад

Thank you, I am happy to help everyone.

@danielroe845 7 лет назад

Well done you, it's not often you see a contractor talk himself out of work for the customers benefit. proud to say I do the same thing, however you can't always fix stupid.

@Dirtmonkey 7 лет назад

Thanks Daniel!😃👍

@StevieJayGamez 7 лет назад

Also I've got a 2010 challenger r/t. Yours is sick man. Don't forget about the timing belt recall.

@growcontrollandscape 7 лет назад

Contracting at its finest! Thank you for being one of the honest ones!

@jepyraco 7 лет назад

I've run Bobcats, ASV RC-30's(I had the first one in California)Rc-60-s, RC-80's , Cats, mostly all types. Anyway I think the main problem is the underpower of the RC-50 he was experiencing. The RC series tractors go where other tracked skids can't period.Bobcat tracked loaders I've used will shake you apart if you run them in any difficult surfaces, where the ASV/Terex loader will run circles around them. With the Turbos, the ASVs are my go to machines for sure

@Dirtmonkey 7 лет назад

The asv's are better when they have enough power.

@ikepete 7 лет назад

I suddenly feel the urge to buy something from Milwaukee lol. Great video! I enjoy watching your videos they are very informative.

@SegoMan 7 лет назад

Put in water wells to water the lawn with (looks relative big) This would help keep the ground water level down.

@Dirtmonkey 7 лет назад

👍

@Rickky1971 7 лет назад

Nice job sir, to bad alot of contractors would take the money and run instead of doing the right thing. I hope your business is very successful because of your honesty.

@wildchild1161 7 лет назад

i like this guy.honesty is hard to find.

@deathranger324 6 лет назад

Now that's a guy that loves his job

@geniferteal4178 3 года назад

Those rocks sound similar to ballast underneath the railroad tracks. Serves a similar purpose.

@DillysADV 7 лет назад

As a Customer I agree 100% I am a mechanic not a landscaper and when I had a driveway put in, they cut so many corners that in less than a year, it was cracked down the middle and crowning.. I would have rather it be done right the first time.

@chefgiovanni 7 лет назад

Love the title. You know your stuff and therefore, you are the boss.

@dredbud9272 2 года назад

Retired commercial electrician here. I would constantly get calls where people had some issue or another. They ask for advice but never seem to believe what you are saying. I cant tell you how many times I heard about one of their friends who said do this or that . They will believe someone else before they listen to a master with 30 years of experience.

@farmfencesolutionsllc 6 лет назад

Just because you can, it doesn't mean you should. Nice work.

@SIG442 7 лет назад

There should be more people like you that try to keep customers from making bad decisions that could have serious financial issues in the future

@nc0344 7 лет назад

Amazing! What you did was smart. That's a lot of fill that would most likely settle a bit after the job was done and possibly ruin the patio that was to be built. By putting the yard in you probably lost money ... i can't imagine it was the same price as the doing the patio. You looked out for the customer and what was in his best interest to do and not just line your pocket with his money and go. The customer hopefully respected what you did and hopefully your truthfulness to the customer bought you more jobs down the road. Nice job

@Dirtmonkey 7 лет назад

Thank you!😃