Great vid. That's weird the VSS will fit CPS location. Definitely something you wont forget when another dodgy running rebuilt engine comes in. Client pays the labour, It gets difficult to charge exactly as it mounts up. Best thing would be to bill as you go along in stages so the client is happy. (At least get authorisation) New parts supplied and fitted should have labour included imo if the part becomes faulty. As a garage you buy at trade and charge retail or markup. Bikers are tight though 😅
Good points there. I know people like to save money where they can, I've done it myself in the past. I would always just let any garage know if you have replaced something yourself, that way it gives some peace of mind to the person servicing the bike/car, etc. If u choose to use a used part, at least ensure it's a genuine item!
I think most of us accept/understand that the garage/fitter bares no responsibility for used part. The owner has to deal with the seller of thatvpart fpr any recourse. Any garage supplying parts to fit should bear responsibility for them, and recourse for faulty parts should be with the supplier. Looks like this one was tricky for all involved, and the sensor wasn't knowingly fitted incorrectly, but the did sell it as fit for purpose and as such bear responsibility, or some.
If you supplied the new part and fitted it, then it failed, the onus is on you to supply and fit another one. Unfortunately the contract is between you and the customer (not the customer and the manufacturer) and that's how the law would see it if the customer took it to a small claims court. Consumer rights act 2015. Also if the bill came to over 100quid and the customer paid by credit card, the credit card company would be equally liable for faulty goods or services not received (section 75 consumer credit act I believe). We claimed the 2.5k cost of our holiday back from the CC company when the company we were dealing with went bust.
In addition to the above, second hand parts, no warranty on them unless offered by the supplier. Again as already mentioned, as good working relationship with parts manufacturers/distributors, should go some way on their part to offering some sort of good will gesture for you guys. (If you don't ask, you don't get). Hopefully situations like this for you guys are few and far between though!
Simple in my mind mate. If you just supplied the part, the warranty is just on the part. You supplied and fitted the part then it’s all on you i’m afraid! New parts only of course! Used parts no warranty full stop, simples!
and here is the debate.... why should the fitter have to foot the bill when someone elses parts fail? flip side.... why should the customer? because the supplier or the manufacturer sure as hell wont. will this push shops into saying - you supply the parts then so we have no exposure to warranty labour issues? Then again, we could write into our T&C's that should a part fail we will expedite the removal / replacement but all cost will be passed to the customer? its all very different of course if the installation was the cuase of the failure.... OOOOhhhh.... my head hurts lol
@@parkittdynoandsuspensionI'd like to think that a good reputable parts supplier would have a good working relationship with the manufacturer of the parts they supplied, so if an issue arises with any parts supplied then they would be happy to cover the labour cost for fitting the replacement parts. I'm guessing from your feelings on it, that's not what you've experienced in the past?
@@MigV6 never once has a supplier or manufacturer ever offered to help cover costs. Even if it was an additional trade discount on future parts or a free part to sell at our discretion to cover our losses. And as a point, we always do warranty work without question - I just wanted people opinion rather than law / legislation.
@@parkittdynoandsuspension 😮 so using this video as an example, if you'd fitted a new cam sensor and the supplier said it came with X months warranty, that warranty only covers the part itself even though someone is going to have to foot the bill for replacing their faulty part? I suppose I expected it to be that way as if I gave you a part to fit and it failed within a warranty period I'd foot the bill then see what the supplier or manufacturer had to say. But from going on your experience, I'd be disappointed with their response 😆
Valid point that mate , shame you can't get into to the manufacturer of the parts that fail for reinstall costs , wouldn't of thought it would ever happen but should really 🤔
