CS teams should focus on revenue development.
Here's why it matters:
Victoria Fritz shares here thoughts on the importance of revenue development for CS teams to drive business impact.
4 key actions for your "Revenue Development":
1. Regularly review customer opportunities.
2. Ground your CS strategy in revenue metrics.
3. Focus on customer growth and success.
4. Pick one KPI and report it to top management.
You see...
Ignoring revenue development can lead to strategic drift.
While focusing on it...
→ Keeps your team grounded.
→ Aligns your work with business goals.
→ Ensures customers succeed and grow.
→ Provides clear metrics for investors.
21 окт 2024
