Why I Can No Longer Support ThredUp 

I agree w/ you ... I was shocked what I was given ... I had the unwanted items donated .. I sent 12 lbs of clothing ... Mostly dress barn ,, Pink ,, Old Navy and American Eagle jeans .. I got 1.35 ... Totally agree w/ you .

im SO glad you posted this. i was considering sending a ton of clothes in to them, im just going to bring them to a shop near me instead.

So sorry to hear that happened to you, also, happened to me. Sent two large bags of clothing and I rec'd 12.00, and there where name brands with tags still on, never worn. I guess the " Live and Learn " really applies here. Thanks for your honesty and sharing your experience with us.

Thanks for the info. I was seriously considering using their services. You seem like a straightforward and honest person and I believe that you were taken advantage of. So, thank you for saving me the trouble of getting involved with a company who takes advantage of their customers. Take care.😊

Dont worry, you're video wasn't negative. It was very informative for me, someone who was considering sending in some items to thredup and even buying things. I'll take my service elsewhere. Thanks!

Aka Mommy, thanks for your video. I used to work for a company (Buffalo Exchange, and it was years ago!), they did the same as Thredup. Idk if they were online as I don’t think it was an option in those days! They were an excellent company to work for! I feel that some companies nowadays are really good to work with in the beginning when they are “starving” and when they get bigger, they just don’t care about consumers anymore. What’s up with that?! I’m with you!

Thank you for taking the time to share your experience. Your insight is very helpful in making my own decision not to use them. I agree I also agree that I don't like to put out negative content, HOWEVER, I feel that you were not negative, and definitely not a " hater" lol... but RATHER YOU HONESTLY SHAREd YOUR EXPERIENCE and I think you still managed to do it in a very diplomatic way !! 👍🏻😃🌟

Melony, I think you worded everything well in this video. While it wasn't your normally positive style of video, I believe you did it for the best of your views, which I really REALLY appreciate and respect. Thanks!!

I know this is an older video but I gotta say people are too afraid of "being negative" these days where it doesn't even apply -- describing a bad experience isn't negativity, especially when it's so useful to others. I was considering buying from thredup but it leaves a bad taste in my mouth that sellers aren't even getting enough back to cover their fees! I guess it will depend on how much longer I stay poor. ;) Definitely won't be selling to them like I was considering too (but my clothes are probably too worn for consignment anyway).

I was about to send them a bag of clothes, not anymore after watching this. :o

Wow you have a point! I sent in clothing and they only listed 3 items. All of my clothing was in excellent condition. 1 top they sold for $8 and they're only giving me 30 cents for it. Thank you for making this video. I can not support them any longer if they are treating all of their sellers this way. Shame.

I also had the same problem- sent them a full bag of perfect quality stuff. i got 98 CENTS!!! WHATT???? I have loved to purchase from them as well but struggled to buy from there with this also.

Thank you for this vdo. I just ordered a bag to be sent to me. Will I be charged for that bag they mail to me even if I choose not to send clothes back?

Did you get a delayed payout for consignment pieces? I just saw another video where they said there were two different payouts, one upfront, the rest delayed as the pieces sell.

Thank you for sharing! I think it needed to be shared. If you lost money to send them things they made money on, that's absolutely insane.

I was shocked when I sent my first bag to thred up. It's an utter waste of time. I had the exact same experience. My local consignment store is a 40/60 split. Thred up gave me pennies for high end pieces. FED UP WITH THRED UP!!!

This seems to be a huge scam for sellers. So stop it. I’ll never even consider this site again. For purchase.

Thank you so much for sharing this! I was thinking about trying it for the first time as a seller because I had seen so many people loving it and nope I can't. That's so sad that you can't accept or decline before they sell your items. I'm so sorry you had to deal with this 😢 I always love your videos 😍

I understand exactly what you're saying! My payout was a little more than the amount you stated, but it wasn't anything close to what they're making after my items sold. They literally sold ONE item (among MANY others) for the same amount that they gave me for the total bag. Now I see they are charging $9.99 to mail the bag when it used to be free. I'm glad you're speaking out about this!

Thank you for your video! I was just about to send in a bag for the first time and you definitely changed my mind!!

Thank you so much for this video! I was considering sending some of my items, probably very similar to the list you showed of your own, but will refrain from doing so after your review.

I've never used thredup but this is great to know, it's a shame this happened. 😕

Thanks for being so honest! I see tons of reviews of the company from other RU-vidrs, so I thought I would give it a try as well. Before I sent my items, I checked some of the payout prices on their website and was shocked to see that my higher quality items would only be paid for with cents on the dollar, so I didn't end up using them to sell. I can put my items on a Facebook group and do the work myself to make at least a whole dollar. Sad, because the idea behind the company is genius!

wow. was really considering to sign up with thred up but thanks so much for this info! really appreciate it. and it looks like your video is still relevant 3 years after upload. there's still alot of videos and blogposts going out about this experience.

Thanks for doing this video and telling us about your experience. So sorry this happen to you. I was trying to find another place to sell clothes. I sell on Poshmark, but was looking for another good site to sell.

thanks for the information. I have the bag but haven't sent it in yet because I was thinking abaut donating to the shelter for people looking for jobs and just trying to look nice. I feel like this helped with my decision. I love to help others but it doesn't hurt to make a little money to get new cloths. But something keep holding me back.

Because they are getting popular now like half price books they can pay pennies on the dollar. Sell on E Bay you will do better!

I completely agree. I gave a bag of clothing definitely worth more than $350 to thredup expecting at least $20. No, for a bag of barely/never used clothing, I got $4. And honestly, I was giving the clothes away without caring about money in return, but you can't market your whole brand on consignment and then not even give enough money to buy a single item on the shop. I'm not sure what I can buy for $4, but I can't say it's a whole lot. I completely understand the feeling of being taken advantage of. I could have sold my clothing myself and made ten times that, minimum.

Question ... minute 4:42 you said that you had to pay them to ship your items, Don't they send clients the Clean out bags with a prepaid label? I requested my first clean up bag two days ago I haven't get it yet.

I am shocked to hear this! I've used them 3-4 times and I had a really good experience with them a few months ago - similar to your last video. I am going to investigate a bit further to see if I can talk to someone at ThredUP. Thank you so much for alerting us to their potential ugh-ness!

Ugh I had a similar experience at somewhere like Once upon a child, one if those kids resell shops, everything, lots of clothes costume, etc for like $7. Same deal, they buy it for $.50 & then resell for $5-$10 😱 I had better luck at big consignment sales like Just Between Friends where you price & tag the clothes & you get straight cut of whatever sells during y weekend sale

Thank you for sharing, I was contemplating selling to them. How can they sell an item without your approval of final payment!? That's insane!! Let's talk about your lashes😍😍

I know my question is completely off topic but where is your pretty bedspread from?

I would love to know what you and others recommend for selling clothes now? Ebay? Are there other (better) consignment shops online?

Fantastic feedback, as I am in the process of setting up a second hand clothing store online - great to know feedback from competitors customers. Thank you so much for uploading and sharing.

Thank you so greatly for sharing this story. I've been looking for ways to sell online. I would've gone ballistic if I were you, this is just absurd and insulting - very bad business ethics. You are an angel for letting us ppl (who have no idea how this works) to know the truth. You are helping a lot of ppl and I will share your experience with others and spread this information.

Hi, since you do this often can you recommend another site that has the same process? I'm trying to get rid of nice/clean baby and toddler clothes. thanks!

I am very new to ThredUP. I just sent in my first clean out bag. I only made 5.97. I wasn’t super disappointed because my expectations we’re too high. My first issue is they just started charging $1.99 restock fee for return items. My second issue and the major one is I auto-purchased an item that was initially in another person’s cart (or bag). When it hadn’t been purchased the item in 24 hours the auto purchase kicked in. I attempted to apply the discount code I was entitled to use and it would not accept the code. I contacted customer service and they said their system wouldn’t allow the discount code or the item to be put in a bundle for shipping. So I ended up paying a lot more then I had anticipated, roughly 29 dollars more. The customer service agent was also not apologetic and didn’t acknowledge the computer should allow all sales to be processed with same policies or disclose it prior to the customer making the decision to buy. I was really upset. I formed very negative opinion on company.

I have never used thredup, but I was shocked when I was going to consign some things, the consignment store took 60%.

Thanks for sharing your experience. Quick question, were you able to reach out and connect with anyone at the company about this issue? I totally agree that sometimes businesses need to be outed if they provide a bad experience for their users, but they should also be able to make amends first and try to fix the problem. I do the same thing when I get a bad product on Amazon. I always reach out to the seller first and explain the problem to see if they're willing to fix it. If not, I'll continue to post my honest review about the product and customer service.

I totally agree with you. I had a similar experience and its very sad that sellers are taken advantage of. Its good that you posted this information and I see other people have had same experience. It will be hard for Thredup to make amends now and they should certainly change this UPFRONT payment system and just give sllers an agreed % of the sale price. Seem fair to me.

Thanks for sharing! Shows how much you care about your viewers!

I just bought 5 items all new with tags from them.....and 4/5 were damaged :(

I thought they give you an automatic payout for items that are hot sellers, and then the rest are consignment, so you get up to 84 days to have them sold, and then you get the pricing from that. So your 7$ was just the automatic payout? or Nothing that was considered consignment sold either?

are there any other websites/companies that are similar to thredup that anyone would recommend? i sent a few bags to thredup but would also like to try some other companies if they are out there!

I never used ThredUp to sell or purchase items. I personally use Ebay to sell my own items, and the items that don't sell I donate to Goodwill. I wouldn't trust to send my items to a company that is not local to me to sell my items for me.

HI what if i just want to buy clothes from them do you think that is ok?

Same thing happened to me. I sent my entire maternity wardrobe and felt like I have been robbed. I was so disappointed. I have not ordered anything from the since.

so glad you came out with this information! the same thing happened to me but I thought it was just me! I don't have a channel to let people know! it is not what it used to be. thank you very much!

I sell things now on local Facebook groups. I can sell items individually or in a bundle by size. I can put together a few wardrobe capsules, and women love that. I get what I feel is a good price, and I can meet someone in a public place for safety. Something you might consider.

I sure wished I had found this channel before I sent my one and only bag. I sent a bag with about 40items in it all were either new or barely worn. They accepted 15 or 16 items. I had already marked that whatever they didn't accept they could donate thinking it wouldn't be many items. I was surprised that they only took that many and on top of that a couple of the items they did not "accept" had never been worn and still had tags on them. They were also fairly recent items (with in the last 2 years). I received about $6.90 before the fees. So I was only going to make $ 1.91. The gas I used to drive this to my local post office was more that. I contacted them and did not hear back for a few days. In the meantime I saw a sponsored video on them and made a remark in the comments about it. They responded to that and told me to contact customer support. I did (again) and the waived the bag fee so I would receive $6.90. One thing I did not understand why some items they pay out instantly and others you received commission on after they sold. To date I have made a total of $9.70. I bought a couple of items from them just to get something out of it and to use the credit that I had. I will never send another bag nor buy again. To me, it was really a shady deal. I have some doubts that the items that they did not accept were actually donated.

Girl friend this video was so informative! Thank you so much for making this. I am so sorry to hear this experience you had with them. Hugs Holly

I've heard similar stories about them. I didn't get started with them, glad I didn't now. Thank you for being honest and sharing with us. Some folks just keep promoting even if they don't support them anymore, its really sad. New subbie here ♥ :)

What a nightmare. So frustrating. We don't have Thred Up in Canada but I've been seeing more sponsored content from them lately around RU-vid. Glad you are sharing your experience!

I agree, I’ve sent BIG bags similar and only gotten maximum $20. What bothers me more recently is I feel there prices are getting higher and when I receive the clothing it smells terrible and I can’t wash it out, if I’m paying for an item that’s as high as they price their items I would rather pay extra for something that is new and not damaged or stinky.

W O W!! I can not believe this happened to you. I am so sorry! But thank you so much for sharing your experience with us. I was thinking about sending some of my items to them but I will no longer be doing that.

Isn't there the regular upfront payout and then the consignment earnings? I have had the upfront payout. And then the clothing that takes longer to sell is the consignment and I made a few dollars in addition to the payout on those items. I don't feel they give a respectable percentage of the consignment earnings, though.

Hi,I am a new subscriber today. I was about to start a relationship with Thredup and thankfully your comments made me continue my search into this company. Now I also try to only put out positive messages, but warnings are a positive way to save others from experiencing the negative treatment which you received. ThredUP created that, you are just warning all of us how negative ThredUP treat people who do business with them. You did that in a very positive way, and I for one am appreciative of this. Seems to me you did a service for those of us who planned on doing business with them and now know enough not to. Well good for you standing up for yourself and others. I say keep up the good work.

I was wondering, do they not let you agree to the offer, or do they just decide what they're going to give you and that's it??

I sent 9 pieces of clothing (4 with tags) and 2 pairs of leather Bandolino shoes. My payout was $2.90. How is this legal?

I sent in $300 of my daughters vguc and i mean resale value. Including London Fog coat that she hardly wore, several gymboree that were bought brand new and she hardly wore (maybe wore one time each), and also several rare edition dresses that were gorgeous dressy dresses. The bag was at full capacity. I couldnt hv put one more tiny little item in it. I got $9 for the whole lot. I was ticked! Never ever again. I could’ve gotten more out of her clothes at a garage sale. I felt total disgust for the company.

Thank you for doing this video! My daughter and I sent a bag in a number of months ago. In this bag there were a number of Loft items new with tags. We, too, sent them the best of our items. We received a whopping 71¢---YES, 71¢ :( We were livid!! Definitely, seller/buyer BEWARE!

I'm glad I watched this video. I just saw an ad, googled the company & your video came up. Mission accomplished~Thanks for sharing~You are not being negative~only honest! Too bad they're not~I do not want to do business with a dishonest company. You were certainly taken advantage of~You are not alone, unfortunately. What a shame....

What do you mean the amount they "charged you" to ship them your items? The shipping labels are free?

Thank you! Thank you! Thank you! I have been gathering my extremely high end, most new with tags for two months and was about to order my clean out bag and I saw your video. Guess what? I am NOT sending my items to them and I will be emptying my cart as soon as I am finished writing you. I am so sorry that this happened to you. :( You are a beautiful person INSIDE and OUT! You are far from NEGATIVE....You are honest. That is something to be proud of. Be well! Best Regards, Lisa (a brand new forever subscriber)

Thank you for the heads up! I've been trying to sell some of my high quality, somewhat expensive clothing to these online consignment stores, but I just can't trust them anymore. I tried Tradesy last. I've sold things on there in the past and I was really happy with the little amount of markup they did on my asking price, which I felt made my items more affordable to consumers. Since then, they've marked up their prices to the point where if I want something to be affordable to the consumer, I'd have to mark my item as a $3 payout to myself. $3 for something I paid over $50 for and wore once or not at all. However if I mark it as a $10 payout to myself, the item total for the consumer is far too much and I just don't think that's right.These are mall brand items, not high end brands. Its so frustrating. I apologize for the rant. I wanted to know if you have found any GOOD online consignment shops since?

Thank you for posting this video. I was considering using them but not now. Thank you again.

Thank you for sharing your experience. My frustration, along with the pricing, is that by the time they process the bags, the seasons have changed and they accept few items. I was so upset when I got less than $2 from my last bag (after their new fees) and looked to see what they were selling my items for. They were making over $500 if they sold all my items. I will not deal with this company anymore.

This happened to me too. I sent them some really nice clothing, including a lot of dresses with the tags still on and only made $17.

Thank you so much for sharing! I was going to send in a bag but I will use local places instead.

Do you recommend any other online consignments

I feel the same as you! I felt completely taken advantage of as a seller and I feel gouged as a buyer because I have noticed that for some of the children's items they come really close to new prices and I would rather purchase new in that case. I appreciate you sharing!

Thanks for the heads up. Won't even think about going to them and a couple of other platforms.

I make product review videos here on RU-vid ans Honestly, this is not negativity! This is helping the sisterhood out.I'm so glad I watched this. I was just looking up Thread up and I watched their how to video, and saw yours. I have a HUGE bag of clothes I was going to send out to them. I'm thinking the shipping cost would probably kill me.I've sent electronics out to resell companies and they always pay the shipping! I'd rather donate them to a local thrift store then get swindled by threadUp! Most of the clothes were never worn...from kohls and I'd expect a decent payout.Plato Closet here...years ago offered me so little on each shirt I stopped going there too! Offerup and Letgo are apps I mainly use now for selling my stuff.I'm happy you posted this!

Thank you! I was thinking about trying them but this would upset me .

Thanks for sharing I was getting ready to send stuff but not now

I just used this thred up I’m so disappointed I sent in about 20 items from bob Mack or to Kathy Lee and TJ custom jewelry which was new with tags in sealed wrappers several of the clothing where new with tags they only accepted 4 pieces all were 2nd hand used they accepted and I got 1.50 my bag that had a new value over 400$ I’m stunned. Does swap payout anyway or just PayPal I boycott PayPal totally

Thank you for this video! I was just getting ready to sell some items to thredup I even have the bag ready to go but no way...not after seeing this video absolutely not

So glad I watched your video. I was about to try them but now I won't. Bad business ethics do not align with my beliefs. I'm sorry you were treated so unfairly but thank you for sharing your experience to save so many of us from going through the same thing.

thanks for sharing. I did hear about three up from your video and was getting ready to send them clothes but I won't now. I do appreciate your honesty and love your videos.

Same experience in October! I sent a large bag of Nike, North Face etc all good quality clothes! Got 5 dollars for it all. I had a good experience in the pas but after this, never again. Thank you for the video.

Hi! New sub. here and someone who was considering possibly trying thred-up as a buyer because you-tubers who I respect have been happy with them and recommended them in the past. I just recently noticed those people, and now you, have changed their mind about thred-up and some seem to be in the process of possibly dropping them. I just subscribed to your channel because I like the fact that you have been very responsible about your opinions re: this company. I agree-you once liked and recommended them, but now things have changed and you are letting your subscribers know why. I like that you did that, and I also like that you care about the sellers who now are probably not being treated fairly with what they are being given for their items. That demonstrates that you care and are a kind and morally responsible person-and I like that. Thred-up is apparently no longer taking the high road. The problem is that THEY GOT GREEDY. I've seen the same kinds of things being said by many others, and I don't believe in coincidences. So now, they will, unfortunately, have to pay the price for "going greedy". That will take them down, just as it has many other companies. They do a lot of things, in the beginning, to appear fair, well-intentioned, accommodating, etc., then the greed begins to take over and they start going down the tubes. Maybe they can redeem themselves if they heed these customer comments as both buyers and sellers, but probably not. Hopefully, similar companies will take notice of thred-up's downfall and not make the same mistakes as they begin to become successful.

As an employee of thredup i can say alot goes into the processing process. I believe alot of customers don't realize some of the effects with their clothing . becauee whther something has a new tag or not there still may have been a stain that was unrecognizable to the buyer or other defects that the customer may have not realized had defects with them

this sounds like an online platos closet. thanks for the vid. im looking for a good outlet to sell my clothes that wont take too much energy

Wow! That's robbery! Sorry that happened to u!

That's terrible- thank you for sharing! I noticed that our local children's consignment shop and the local thrift shops have gone way up in price lately (in fact, some of the items can be bought for less brand new on sale)...I wonder if this is a trend elsewhere and if ThredUp is part of that trend?

The same thing happened to me. They sold one of my items as forever21 dress when it was Express dress. Smh

I heard the same thing before that's why I won't buy or "sell" them ANYTHING

was just going to send a bag. thank you I won't and won't be buying. iv heard to many stories like yours. what places do you send to? there are not any near me who buy adult clothes.

I appreciate your honesty and thank you for sharing your experience with ThredUp. I own a consignment store in CT and truly believe that supporting local stores is an all around better experience. Consigning with your local store allows for a greater percentage of the sale and as a purchaser, you get to try-on the item, feel the fabric and see the quality of the piece. If you don't have a local consignment store - many of us have consignors that ship items. I personally have consignors from all over the country. Each consignor gets an online account and can check to see what we have listed their pieces for, when they sell and what their balance is at all times. Look for a store that has this service - It creates transparency and you feel more a part of the process.

Thanks for your review! I was just about to sign up with them.

I had a similar experience. I was offered only $4.50 for all office wear. It was all very nice pieces and they had already sold most of the items that I sent them.

Thank you for sharing because I was considering using three up! I'm sorry you had to experience That.

I’ve purchased from thredUp once. I sent nearly everything back. I kept 2 items. Wore one today. Still not 100% in love with them.

Thank you for your honesty. I was about to send a ton of higher end plus size items to them. I'm happy I decided to see what real people were saying!

So good to know! I appreciate your honesty and the manor in which you explained your experience. I just discovered Thread Up via Facebook and almost ordered, I will not be supporting them.

Same thing happened to me. I thought it was just me. I also had Lilly Pulitzer,Gap and Am Eagle to name a few. Got 9.00 after shipping I got .70cents. 👎

I sent a huge bag of high quality clothes in great condition and most still had tags on. I got a whole 9 dollars and some change. Non were rejected. I told them I would be better off donating it to Goodwill and writing it off at the end of the year.

Thank you, i was just thinking of doing this vs selling on my own.

I agree with you! I used to get $50-100 credit for my clothes. The last few times the amount was a lot less! I think it was a couple of dollars. I send designer clothes, shoes, etc and in great condition. Some items unused. I think now if I send my clothes to them, I will look at it as more of a donation. And if I get money back that would be extra. I usually send donation bags to Mexico and other charities, and the only reason I used THred up was I thought that the nicer Designer items would be appreciated.