Why I won't fly Delta One again. 

Thanks to Kamikoto for sponsoring this video! Get an additional $50 off on any purchase with code WINGINIT during their Black Friday sale. Go to kamikoto.com/winginit and help support the channel! I flew Delta's brand new A330-900neo back from Salt Lake City to Paris in their much-hyped Delta One Suites. I was...not exactly blown away. Delta over-performs in some key areas which you should definitely pay attention to if they're attractive to you. But...here's why, if I'm looking at taking business class across the Atlantic, I'll be spending my money with another airline in future! Follow me on Twitter: @paul_winginit ¦ twitter.com/paul_winginit Follow me on Instagram: paul_winginit ¦ instagram.com/paul_winginit Merch store: wingin-it.teemill.com/collection/all-products/

I laughed out loud when you said the Delta one cabin looked like a call centre you once worked at.

Paul is a class man. He is honestly one of the only airliner reviewer I like. He is honest and friendly. Watching his videos is almost like you are with him in a way. He explains the things so well and from his personal viewpoint. He is living the dream. What a legend.

Another great video. Thank you Paul.

Great review Paul. Love your work.

Love Jeb and your videos, always excited to see new ones pop up on my feed. :)

Living the dream Paul, love your content, feel like I'm on the journey with you!

Fair, accurate, and with Paul's cordial and inviting style. Great work as usual : )

I’ve only been to SLC once in like 2010 and all I remember was the beautiful mountains right next to the airport!!

Another great honest review, looking forward to the next one m8t,. Big hi from bonnie Scotland

The outside terrace reminds me of the swiss air lounge in Zurich. It's absolutely gorgeous and you can not only spot flights and the runway but also a few regional train and train tracks at the backdrop of some gorgeous mountains. I spent the whole morning there waiting for my connection to Toronto

Excellent review Paul!

Thank you Paul!🌞

Love your balanced approach to reviewing. Always look forward to the next video. Safe travels.

I flew through this airport over the summer and yes, as you said there is a lot of walking involved with it. The 7 min walk is definitely longer as, I had a connection from A gates to B2 and the whole walk was like 20 or so minutes. Other than that, it is a very nice upgrade from the previous terminal.

Paul this is why I have been watching you from your early days,your honesty and friendly manner are wonderful to see. Looking forward to the Air France review

I am always impressed how you get a transcon J flight so cheap. You will have to do a behind the scenes video how you search and plan these trips. I had a feeling you avoid LHR due to the taxes for flying J.

Thank you for the video. Love it when you tap the aircraft on entry, al la Denis!! 😃👍👍👍

SLC's new airport is quite nice. The biggest complaint around is the one you brought up, the walking distance. My poor mother was at the far end of concourse B and had to huff about 20 mins to get outta there when she visited. So I suspect it can be rough for the elderly and disabled.

Great video Paul

Really great, balanced video once again - really enjoy your travel videos!

Thanks for another great and thorough review Paul - certainly will give that a miss!

Thanks for the *accurate* review of Delta. Most reviews are normally puff pieces by people who make their preference known and gloss over failures they’d rip other airlines for. Good to see you sticking to what made you a popular reviewer to being with, honesty!

My first time flying into the new Salt Lake airport we were at the farthest B-gate and it seemed to take forever to get to the baggage claim. Of course, it didn't matter as American took almost an hour to unload our luggage off a CRJ700. Do love the new airport overall, a major improvement over the old one which I have flown in and out of many times.

Good review honest too

I appreciate the honest review and hope you have a better flight experience next time. Keep up the great work as always. Cheers.

My local supermarket here in NZ just got Biscoff so now I can pretend I'm flying Delta lol

Keep up the good work

Far better than the 5 hour United flight I was on last week that had no IFE screens even in first class!!!

No excuse for dirty aircraft. EVER! Great video again! 🎉

Thank you for sharing..

Can't wait for this is what I go to you to do a TA on United. I did that in October EWR to FCO. The food was so bad, I tried but could not deal with it. Not just dinner but the pre-arrival breakfast was sad. I think it's time to start flying a foreign carrier.

Sad result there. Thanks for the video Mate

Superb quality❤

That’s beautiful video. Enjoy your Delta one on delta airlines are flying in in a couple weeks from Nashville to San Francisco on Delta Delta comfort

I flew JFK to Edinburgh and back on Delta One at Christmas. I had wonderful cabin crews. The food was good.I had the fish on the way over and breakfast was bread pudding french toast. On the way back, braised beef short ribs and then an English afternoon tea. The afternoon tea was only okay,but still better than most airplane food. I have never been able to sleep on long haul flights. These were exceptions. I slept well and arrived at both places well rested, not sore and stressed like other flights.

You are 100% right about the 'gate to gate' entertainment. It seems it depends on the flight. I've had it many times but others I did not. Not sure why they sometimes turn it on and sometimes don't. It doesn't make any sense. Just have it ready to go!

At least you got the Neo with Suites, Paul. I took this exact route last month and 48 hours prior my aircraft was given to a Boston flight and we got the A333… was a fine flight, but it’s a damn shame Delta is the USA’s “quality” airline. Thanks for the video!

Absolute quality review Paul, just in the middle of a SEA-TPA Delta roundtrip the Sky Club saved us too. The Call Centre quote really made me laugh, and the loud galley conversation I’ve experienced too.

I flew Delta One last month between ATL-MXP on the 767-400. The new seat looks nice, but it was quite dirty. The food wasn't very good either. For dessert I went with the sundae which was frozen solid and I had to wait about 45 minutes for it to thaw out. The breakfast portion was pretty good.

We’ve flown Delta to Europe twice this past summer. Our experience was very different from this. Spotlessly clean seat area, gate-to-gate entertainment available, and ok food. Airline food is never particularly good, sometimes hideous…United, American, Air Canada. Service was very good, what I would expect for Delta One. We also flew premium economy a couple of times, which was surprisingly roomy and comfortable. We fly Delta as our number one choice and try to avoid United at all costs.

Hi Paul, very interesting Vlog, I’m not a regular business traveller but have just done London to Kaohsiung via Hong Kong with Cathy Pacific, 777 out and A350 back with A330 on HK/Kaohsiung I thought the layouts were very good and service was excellent, I guess you have flown them and interested how you think they compare.

Last September I pre-ordered a fish dinner on my Delta One flight from Frankfurt to New York. Fish was not on the menu when I boarded that flight but Delta honored my request and had a fish dinner brought onboard especially for me. That was a nice gesture, but too bad the fish was dry and tasteless..but I didn't complain nor did I eat it all. You can only reheat that stuff so many times before it's too tough to serve.

I just flew Delta’s business class from JFK to Amsterdam on their A330-300. My screen was broken, and my partner had some hairs on his pillow that weren’t his! However, the food was actually pretty good! I had the branzino, and it was cooked to my liking. The crew were awesome. They offered me free miles for my broken screen, which I appreciated.

Thanks for such a great video! How did you find such a great deal on business class???

I flew Delta One from Atlanta to Kahului, Maui last year and it was awesome. Crew helpful, food was good, and it was really comfortable.

Enjoyed your commentary/criticism.

Thanks! I haven't been to our new airport yet. But I've had plenty of Delta experience. They've never been known for their food. Just cheaper,more available flights. We really need to step up the comfort zone on our planes here in the US. Years ago we were ALL about comfort, food and glamor. I miss that.

The European Carriers like KLM, their 1st class service is spot on.

I've been in the travel industry for almost 4 decades- I love your honest review. I'm going back to London this spring and decided I cannot take another long haul flight in coach and wanted some insight. Thank you, for sharing yours as I'm not convinced the $7000 on Delta would be justified.

I really like Delta, they really go out of their way for service, my wife must use a wheelchair and they are always there with it, one time we had to transfer all the way across MSP to catch the next flight, they put us all on a motor cart and drove us there, fast! But we do not see the need for anything better than just Economy Class, it's good enough.

Ah, I was looking at taking Delta One from New York to Venice next summer. Not a deal breaker for me, but I’m surprised to see the seat untidy like that on a brand new aircraft, and I think the space could have been utilized better. Maybe I’ll explore BA Club World and TAP Air Portugal executive class as well. Great review and very helpful as always!

Generally with Delta you do get gate to gate entertainment. Seems odd that on this aircraft you ran into an issue. American carriers still do struggle with delivering a quality business class product internationally. Again, an excellent review!

What a brilliant price but unusual route. Any tips on how to find cheap business class tickets to the USA like this?

11:42 Background music going full late-night Cinemax here.

You are correct about the ‘turbulence’, good excuse to keep everyone seated. Happens every single flight without fail.

Nice choice on the phone upgrade. The phone video footage is much improved.

Tried both comfort plus and premium select, the difference was so minimal besides seat room, I wondered what I am even paying for. Delta used to be a top product, now it seems like everything has suffered due to 19 and lack of staff. I'll be selecting someone else for the future. Food was horrid either leg and there was a delay for no reason getting there causing a big gap in my day

I'm used to flying AF Business and I LOVED delta one on SLC-CDG as compared to AF. That being said, I'm curious how the refreshed business on AF will perform.

I flew Delta Airlines from Minneapolis to Incheon, and they gave out those slippers in economy class. They're so good that I've been traveling with them ever since.

Excellent video Paul! The new SLC Airport seems amazing even though I’ve never visited the old SLC Airport before the new one definitely looks like it’s headed the right direction in terms of new US Airports and yes, Jeb’s video at SLC is definitely worth the watch as it was fabulous! I wish Delta would give my home airport of Detroit (DTW) would get a MASSIVE overhaul at least the older Delta Airlines terminal as the other newer terminal at DTW puts the old DL terminal to shame and it’s a real disappointment. Also no transit train at SLC seems like a bit of a shortfall! 😂🎉 I can’t wait to visit when SLC is completely finished but the Delta Sky Clubs in SLC also look STUNNING and WAY BETTER than the older Sky Clubs like at DTW from what I’ve seen. Finally the seat on the Delta A330-900neo looks pretty fabulous in Delta One for sure but I still don’t think the suite needs a door and hopefully DL improved their food offerings very soon as I’ve usually heard Delta food is pretty good especially in Delta One so this was SHOCKING 😮 to me! Also I cannot wait to fly the Delta Long Haul International Business Class Delta One very soon! Finally at 5:36 I get “equipment envy” quite often and I didn’t realize it was a real thing and at 5:59 the Delta A330-900neo also flies out of their Detroit hub sometimes headed to places like DTW-CDG 🇫🇷 😊 Cheers 🥂 Mate! Great job especially the jazzy music at 9:26 onwards 🎵 on that A330-900neo you chose for so very well! 😂🎉 Finally no gate to gate entertainment on Delta is a big disappointment at least in my opinion as lots of airlines like you mentioned have this, even the regional airlines fleet with United Express on their Embraer 175 fleet has gate to gate entertainment so that’s a HUGE LETDOWN! 😢

Paul what sites do you use to look for cheaper flights, wife & I are flying to Italy from Calgary, Canada also I’ve heard you mention you can buy a pass, for the first class lounges. Is this still true.

Disappointing and not my idea of business class. Thank you Paul for your honest review😀💚

Only time I haven't experienced equipment envy was flying the Emirates A380 out of Gatwick. Made all the more hilarious by the only A380 gate being at the North Terminal. You get all the Easyjet A320s milling around and then a monster A380 rocks up dwarfing everything else

Very good, and HONEST review by Paul once again... Its the type of review a non-frequent traveller can actually depend on... Very much unlike some of the other BIG reviewers who ever more frequently give "subjective" reviews that are totally worthless... Keep up the great work Paul..!!

I’m glad you enjoyed your time at my home airport of SLC. In regards to the long walk to concourse B, that is a frustration shared by many. However, once concourse B is expanded, they plan to make another tunnel to it right after security. They also plan to have a people mover take you across in the same tunnel. Hopefully that makes it easier to get to! Thanks for the review, sad to see that Delta dropped the ball.

Did you fly this last Wednesday/Thursday? Think you flew over me out walking the dog! 😂 Saw it on plane finder. I’m in N Ireland and this flight past overhead at 6am ish.

Paul this was shocking mate but as usual greatly presented ❤

Turbulence out of SLC is normal - you are starting amongst mountains and climbing out to the east you go over higher mountains still - try the SLC- Denver route to find out what that's like! Add to that, the airspace east of Denver often gets pretty bumpy, too - perhaps due to the high plateau?

Great review Paul, sorry you were underwhelmed by their product, but I can see and understand why you were.

Hello Paul - excellent video again and agree food was so poor and weak choice for a 10 hr flight especially that chicken bloody hell!!! I am flying American business to Raleigh and then onto Miami in December ready for a Christmas Caribbean cruise😀. I hope you will be able to reply and give me some advice. I have a 2 hr lay over and never had a connection before. I know will be customs checked at Raleigh but still not fully found out if I have to re check my suitcases in again at Raleigh and go through security again as say a new customer or is there some form of transit channel? Thank u Steve Musty

I flew D1 in the A350 from Incheon Korea to Atlanta in August. The suite layout was different and seemed more roomy than the A330. The food was varied with both western and Asian options and very good. Maybe better caterers at ICN? The cabin crew and service were great. I agree on the white colors on the interiors. They show wear very poorly. I would do it again but only if the price were right.

I fly through SLC on Christmas Eve and I've never been through it so was happy to see what its like. Sounds like my walk is about to be pure miserable, I arrive on an E175 which sound like they use bus gates in B, and I probably depart out of A. With 1 hour 15 minutes. I will probably be dead by the time i reach the other gate since im out of shape and the highest altitude ive experienced that isnt on a plane is Calgarys 3600 feet. Sounds like ill have an experience..

Find that doors are really only useful during sleeping as it limits the light in the seat, other than that it makes no difference whilst in the seated position

I'll be interested to see your opinion of the AF Business Class product. Flew ORD to CDG back in September, and my only niggle was the seat when flat. Possibly could have asked for an extra pillow though - heigh ho.

The short rib is class. Ordered the wrong thing

Hi Paul I live in Derby Can you do the Midland Mainline again but it was with EMT last time and now its EMR

I hope delta contacts you after this review. Your points were spot on.

brutal review

Really enjoy all these Paul, keep it up, best wishes for Xmas and new year.

Agree 100% as I returned yesterday on DL 31 LHR-ATL and the food was probably the worst I’ve had on 25+ years - did same route in November 2019 (pre Covid) and it was good - yesterday was so bad I asked the cabin purser if an error had been made and if catering loaded was an error and really destined for a budget carrier and said said no that was the correct food - going forward I’ll stay on Air France as I agree their dining and in flight service far superior to DL

Recently did ATL-AMS on DL A350 in Premium Select. We were very comfortable (20A-20B), fantastic IFE, really good pillow and blanket, outstanding crew, but the meals STANK! Geez... I'd been happier with a peanut butter and jelly sandwich and an apple. The snacks were crappy too. Enjoyed your video but hated you had a lousy time. Beautiful mountains in SLC.

That mushroom soup looked... inedible, to be kind. And the Business cabin really looks like a call center from above.

Another fantastic review - such a shame that the cabin was dirty and the food was poor - should be easy for delta to remedy but they probably won’t! And will your mum get those knives or are you keeping them? 😜

I work for delta and clean these seats, we never have enough time or the tools to clean this properly

We recently flew Mint on Jetblue, Boston to London, close to the front so of course we heard the galley noise. Constant talking and clanging of whatever they were straightening up. Not being a 'talker' myself I wondered what could someone be talking about so long and what the heck were they organizing in that galley! Lesson learned, next time we'll choose a few seats back.

The cheese cake looked good. Wow 1,300 Euros roundtrip. A fantastic deal.

Paul the issue here with the cleaning is a common problem on all airlines again not just delta What no wifi ? Was the plane supposed to go to Qantas ? Over the last year Delta’s prices have skyrocketed while everything else has gone downhill Informative vlog as always Paul

this video is very very good , and you should try out delta one again

I've always had good experience with delta

Our Delta flight from JFK to San Antonio was delayed 13+hours, Leaving after midnight, we were exhausted having flown from Europe. Sitting in business/ first we were unable to sleep as the attendants just feet from us were loud and laughing the whole flight. We arrived at our destination at 3:30 am exhausted.

That dodgy music from 1:00 onwards reminds me of the music in documentaries we used to watch on a massive CRT tv in the 1990s at primary school.

Tbh, I would fly Delta more often but, being that they don’t allow you to buy a day pass for lounge access anymore, in addition to the fact that their skymiles rewards program has been regarded now as the SkyPeso program since skymiles are worthless on Delta, added to the fact that flights from where I live on Delta are more expensive out of MSP, why would I want to fly or even gain status with them?

We flew Delta One last Thanksgiving to Paris from JFK and it was, eh. The dividers between seats had signs on them that they were broken, and food wise it was mediocre. On the other side the lounge at JFK was pretty awesome and the flight crew was amazing.

Isn't this the second Delta flight you've reviewed where the seat was dirty?

That's fine, one more seat for me

Shame, since they did so well with your bag ATL to Nashville!

I fly Delta domestically 6-9x annually and have had very good experiences with crew and services. I’m taking my first ever business class flight with Delta One flight later this month to LHR, but it’s operated by Virgin. Hopefully things will be fine. Great video, as always.

Your experience with the food in Delta One is unfortunate, as my understanding is that Delta’s food options used to be quite good. My 2 cents, though, is that Delta, in my experience, is the most reliable of the mainline US carriers, at least for domestic service.

I learned long ago not to expect great things from Delta. This is no exception... 😞