Why is my SPYPOINT Camera Not Sending Photos From the Field | SPYPOINT 

Thank you for the Great information!

To those of you experiencing problems with your camera, here is what fixed mine. My Link Micro LTE stopped sending pics after the $15/unlimited plan expired and switched back to the Free/100 plan. The camera would take one picture then the orange light would stay on steady and it would never transmit any pics at all. I removed the Micro sd card and plugged it into my laptop and discovered a couple of things- 1. All of the recent pics that wouldn't send were stored in a folder labeled "transmit". 2. There is a log file that records everything the camera has done since day one. I found the log on the date where the camera stopped transmitting and it showed that after taking a pic, it looked for a sim card in the bottom slot, no sim card was found and switched to the sim in upper slot. This repeated over and over for every pic taken. I could only interpret this as a software screw-up. I have since updated the firmware to version v1.18.13-29 Rev:2 and it seems to have fixed the problem. Hope this helps.

Ive had the same problem, not sending photos.. My fix was taking the SD card out and turning off camera, turn it back on and wait till it connects and send a message about NO SD CARD. Then put a new card in and now taking pictures again! Hope this helps

Mine took about 75 photos in succession and used up my 250. Updated my version and increased subscription. Haven't had a picture since.

I fixed my new micro-lte that never worked and i had bought a new sim card for by formatting the card then going to the support sight and downloading the new version or updated zip files and downloading on the card. Put it in and turned on the camera and it worked perfect. I am writing this to hopefully save other people a whole evening on and off 6 hours it took me to figure out.

One issue I ran into was the battery block wasn't making connection to the ports. Jamming some cardboard at the bottom helped resolve this issue. The take the picture at next transfer has never worked for me personally. Tried it so many times.

I’m Having that issues por this past 3 weeks lol 😂 I will do this and will see lol

My camera is not sending pictures and I strongly suspect that it is because of signal strength. If that is the case will the camera revert to saving them to the SD card that I can check next time I pull the card?

I have the Spypoint Linc-Micro-LTE-V. It is sending pictures to my laptop, but it will not send them to my phone. What am I doing wrong?

I get notifications saying photos are being taken. But no photos show on the app when logged in? Any ideas?

I flipped the cellular option off at one point and it hasn't worked since. Tried a factory reset, cleared the photos from the app, still have a decent signal, good battery power, still space for photos although my card is saying 0/32GB, tried sending a photos on the next transfer multiple times and still not getting anything. What's going on Spypoint?

If I reach my number of photos and you say it's still taking pics will when and how will you be able to view them

My camera was working just fine when I was in the field testing I had it set up every 5 min and I was receiving pics but when I drove off miles home no more pictures were sent to the app

I use over 20 units (different models) can you explain please why Spypoint units can't send video footage over cellular network in Europe (photos only)?

I have two spypoint cameras on the same account but they are15 miles apart i put a firm ware update on the camera ( link micro )at my house with new batteries. That did not help that camera,in the process of messing with this camera ( link micro ) the camera red lights came on, and my phone told me " whoops..something went wrong"....) now for some reason my link micro lte the one that's 15 miles away ( and was working flawlessly ), it tells me I have pictures ( both camers do that now ) but when I go to open up my phone by the app it, says no photos found. ?????

Brand New, Mine 1st started sending photo's then quit. Photo's were on SD card like a basic trail cam. My phone got notification but "no photo's " What do filters mean ?

I have my camera out on my land hrs away has 90% signal full battery life it’s not communicating last time was when i turned it on and it took a pic of me and it never even sent that pic to me

I’m having nothing but problems from these cameras. I returned two cameras and got two new cameras. I’m still having problems. I can’t pull the cameras up on the app. It just says there is an error and tells me to reopen the app. This is nuts!!!!! What is the deal???

My camera is not communicating with the server. What do I need to do?

My batteries got to 50 percent then no communication ,,,,,,Once it stops communicating there is no new update to left you know there is a battery problem ,,,,,even after turning it on and off ,,still showed 50 percent ........But the batteries are dead .....Temp is way off as well 15-20 degrees

Why do I get pictures that are black with no flash

the support is no good and you will be on line for hours they will not be of help and will not give you a new device or money back

I’ve got 75% connection 100% battery life and the unlimited plan and the only time I’ve got photos is when I set it up I’m my garage, last time I checked the cam it had over 700 photos, can anyone help me?

95% of people using these cams aren't stupid, thanks for the common sense

My experience has been that if the batteries are allowed to die in the field. It kills the camera. They will not reconnect to the app to send images or update the status even with new batteries, firmware upgrade, new sd card, full format whatever. BUYER BEWARE

Ok so a correction with lithium and your guy should know this if hes putting info out there is once lithims drop below 100% they are dead. Lithium batteries will output 100% of available energy till they cant. Once that happens they will show up as a % like 97% 85% 62% 73% or something like that but if its now 100% they are dead and that should of been CLEARLY stated in the video. People will think that they have lithiums in at 87% and be like why is my cam not working? Well thats because the battery is dead and this video will just cunfuse them more because this guy didnt properly clarify that information.

It says 100/100 but I deleted all the pictures

Good thing my cams was only a few hundred yards from my house and not to counties away. There tech is crap, RUN AWAY!

These are the most basic things most people already do before resorting to RU-vid. “Are your batteries full, do you have signal” duh. Get to the real issues that everyone seems to be having with your products.

I have two. Neither one working. First one worked great until spypoint people said to update. Nothing after upload. The second camera never worked. Spent hours on phone with your company and your chat line. Your company couldn’t fix. These cameras are not good and will not repurchase any of your products. You should have your bugs worked before you put products on the market. It’s like your using the public to do your troubleshooting for you.

New batteries, format sd card, buy new sd card. Makes no difference.

Worse camera on the market. Easier to kill a mature buck than it is to get these cameras to work. Unlucky for me. I bought 2 of them. Buyer beware.

I'm not writing a book on how bad my experience with spypoint was but let it suffice to say I purchased 3 and all 3 worked fine for the first 6 months at which they all 3 quit working . Customer service couldn't function....got nothing resolved...end of story . I will never own another spypoint product again 🖕

Cause its a peice of crap worse rip off ever

These cameras are junk. Customer service is a joke. No way to call and talk with someone not reading a script. Will never buy or recommend this product from this company!!

I received a SPYPOINT camera for a gift I have been trying to use it for this season and have had nothing but issues. Did all the formatting and updates need spoke with SPYYPOINT they said they would send a new one out and never received anything and they are impossible to get a hold of. I would not recommend to by anything from this company. I would say they have the worst costumer service and they do not stand behind the product they make.