Why Some People Find It Hard To Support Black Owned Businesses 

People like to say "I started my business because I didn't want to answer to a boss." The reality is your customers are your bosses.

I swear all black folks should be required to attend the Chick-fil-a School of Customer Service before they receive their business license 😂😂😂

There must be accountability in our businesses.

Need to have a segment called kitchen talk when you give us all the tea

I would like to patronize more black owned businesses. I wish black people would branch out more into more things OTHER than food though. Black people need more than just “food.” We need banks, retail stores, places to get massages etc....

Who else is here to listen and learn?? 🙌🙌🙌

Black People! Black People! I’m not paying $45 for a TShirt! And then you only reply to your friends when they comment on your IG post, especially when I’m inquiring about your product... that’s my issue .

Dineva Dineva Dineva I adore the fact that your conversation is diverse. You go from the Shaderoom to the Boardroom effortlessly. Go Q Go!!!!!

Hi Funky Dineva, I am a 61 yr old white woman. I am a reserved person, so I don't start conversations. If I go in a place and no one talks to me, I am embarrassed and feel like they don't want me there. Sigh..I know it's my problem, but I really really really want some good barbecue. I love your content. Thank you for the laughs and the education.

Yes. so true. I work for Disney and they do NOT play when it comes to customer service. We don't even call them customers, we call them GUESTS. I have learned so much working at Disney and I know my Hookah bar will be successful when I finally bring it to fruition one of these days, because of the guest experience I have acquired at Disney. So many people have been FIRED just for not appeasing a guest at Disney. ACKNOWLEDGE EVERYONE. WHATEVER THEY WANT, MAKE IT HAPPEN (If we don't have it, grab an iPad, and search where they can find it). ANTICIPATE THEIR NEEDS

I tried to support a black owned restaurant and it took 10mins for them to greet me and take my order and 2 hours to get my food. I only waited because I had went out of my way to get there and it was a nice day so I waited with the windows rolled down. Their family was coming and ordering and getting their food immediately before myself and other customers that were already waiting for over and hour. And the food was just mediocre. I left a review of my experience and when I hear someone ask about it i tell them the same story.

Nobody wants to go anywhere black or white, and sit for 30 minutes before being seen. We all are busy and have stuff going on so it's just a courtesy! Yes!!! No miserable people in your establishment!!!

You nailed it! There was a black owned soul food restaurant out in Maryland that had the best chicken and waffles, homemade cake, etc. The owner let his son and grandson take over the business and demoted the Latina girls who were previously managing the store very well. Those girls knew my name, knew what I wanted to order whenever I called, and were efficient. When the black owner let his son and grandson take over, they ran the business into the ground. The son was nasty and rude to people, and he would yell at customers. The grandson was 20 something, wore saggy pants, and would stand at the front counter with his friends (who worked with him) and they were all really loud and ghetto. They were slow in taking and filling orders, and eventually the Yelp ratings went down so low, they lost many of their long term customers who had been going there for at least 10 years. The owner eventually fired his son and grandson and tried to salvage his business, but the damage was done. Sad to report that this restaurant closed at the beginning of this year.

I literally just experienced this about a week ago. Drive 35 min to get a product (food) that was posted on their IG as on the menu and available for this particular day. Get there, was told, oh...we’on have that tuhday...ok. No problem...I just ordered something else. I paid for my order and had to WAIT 53 minutes. Never was told that it would be a minute, given an update....AND it was only TWO people head of me. Yes, my food was cooked fresh, BUT I only ordered two deviled eggs and two seafood Mac and cheese bombs. Q is right..the food is Amazing!! Hell, my 35 minute drive speaks to that, but that gives me pause every time I’ve thought about revisiting since then.

"Stop putting miserable people at the front of your business" THAT PART. And it goes for everybody.

Im here for whatever you’re about to talk about!!!

The dumpling shop should not be out of dumplings!!🤬🤬

I agree! I have been to so many hair stylists that have these deposit, cancellation, and late fee requirements/standards to only be treated like crap when I get to the salon. How are you going to charge me $25 if I arrive more than 15 minutes late and then you yourself show up 30-40 minutes late? Whatever standards a hair stylists expects from their clients, I hold them to those same standards!

*I support Black Owned but, 👀 what I Hate is.. Why, do SOME 🤔 treat you WORSE then Asian shops??* 👀

Where is the collection plate because this was a WORD!! I can’t begin to think of how many times I have said “their customer service is horrible,but the food/product is on point.” I have to adopt the same mindset that if I will walk out or refuse to patronize big brand/retail stores for bad service I have to do the same for black owned. Now is this synopsis for all black businesses....no, but the old adage “one bad apple spoils the bunch” tends to ring true more times than not. It’s not that I don’t want to support the business. It’s that I don’t want to continue to tolerate bad service/protocol JUST because it’s a black owned. As consumers we have to start holding our own to the same standards as any other business or this type of mindset will continue and black business owners need to understand that your consumers have other options than the service you provide, so don’t treat customers as if YOU are doing US a favor simply by offering the service or product to us. Excellent video!!!

Happy Juneteenth everyone #blacklivesmatter

I totally agreed.. my friend was getting married and we wanted to support the black businesses, that didn't respond for weeks or never called back like they stated they would.. now when we went to the other businesses they were prompt and courteous...

everything you said is sooooooooo true. Jamaican restaurants is the worst

Yep. Cause I ordered from a black owned business online three weeks ago. I had to contact them about my order and when they reached back out they didn’t even have what I purchased. So now I’m feeling some type of way.

Look... I literally just had to fire my black lawn care service yesterday. I've been reminding him for over 2 months the trim my bushes, they still were not cut as of yesterday. I have weeds popping up everywhere. I paid him to till and seed some patches in my backyard over a month ago, I've yet to see a new blade of grass. I gave him a fair enough chance but he had to go. But OAN, I was going to ming Lee for my pedicures, but I just found a wonderful black girl who has a pedicure room set up in her house and she does an awesome job!!! So I love doing business with my people...but I will cut you off if I'm spending my hard earned money and not getting what I paid for!

My biggest problem with small black owned businesses is that they take orders for products they know they don’t have and you end up waiting 2-3 weeks for delivery.

I done with giving my money to people who want my money, use my money to pay for their kids braces, cars and shoes and spit on me. Forget them and anyone rolling with them. I will find a black owned business and pay for their kids, braces, cars and shoes first. This influx a lot of them are not prepared for. I will suggest to them some one that can assist them to bring the level of the business up and hopefully they utilize it. If not move to one of my liking.

Also, please update your social media profiles when your business’s has changes, such as working professional phone numbers, current open and closing hours, updated product information etc.

I get so sick of calling my order in and STILL gotta wait almost an hour.... and the famous excuse is “we make our food fresh with every order “ 🙄

"Them white womens can hold on!" 🙌🏽

I damn near tugged on my edges when you mentioned ‘protocol.’ Recently, I was planning to book a lash curling appointment with a growing black-owned business. While checking out the owners insta story, I was shocked by her lack of professionalism. She was cursing a customer out for being late to an appointment, which is not rlly an issue since they expect a deposit in advance. She went as far as to put that woman’s name and Instagram up for all of us to see. You hate to see it 👀

And pay for a damn website. I’m going to the DM for nothing.

The worst customer service is when you’re being followed around and for that reason I will never have a problem with black owned businesses

I've been saying this for years. Having come from the restaurant industry and worked for both black and white owned establishments, the difference is what they call a culture, basically the same as a protocol. The white owned business DRILLED that culture in our head. Made us APART of that culture. Tested us on the culture. Had multiple levels of training in this culture. And when I tried to bring a culture into the black owned restaurants that I managed, there were ALWAYS resistant and it reflected in the service. Creating that culture takes a lot of time, money and effort. So essentially, it could come down to resources. Most black owners are hands on, from the construction to the opening, to the operation. Sometimes I think its the excitement of finishing and the time it takes to run AND OPERATE a business, they just dont make the time to invest in building that culture. In the white business and franchises, there are whole teams dedicated to building that out.

My husband and I had this convo today. We went to support a black business grand opening today and chileeeeeee. Everybody crowded by register, nobody is greeting folks, people confused don’t know where the line is formed, nobody is directing or getting the crowd under control . The wait time was ridiculous. Nobody apologized for the wait

My first experience with a certain soul food spot near me was a lil iffy, long azz wait, the usual. Went over a year before going back and the next time, they had their ish together. Moral of the story: Growth lol. Even though I've had bad experiences, I'll continue to support my people and I try to judge businesses individually instead of putting bad experiences off on ALL Black businesses.

For extra money, I do food delivery services. I decided to stop picking up at soul food wings style restaurants. When you walk in, no one greets you, the attitude and the "wait time" is ridiculous. With this side hustle, time is money. I can be on another delivery order, but no I'm still at this restaurant waiting with the cashier with funky attitude, with the long nail and playing on her damn phone. Sidenote: If you have a service business or a manger of one business, tell your employees to not be on the damn phone....thank you.

We just went to a newer black owned restaurant last weekend. I was super excited because the food looked good and it was a black establishment🙄😒 Overcharged me for the meals I ordered and gave my friend the wrong order which she didn’t realize until after I had dropped her off at home. First impressions are EVERYTHING!!

You’re right! Acknowledge the customer upon entrance of your store, we like the greetings.

I'm so glad you did this video. I have been in similar situations where I wanted to continue to support black-owned businesses, but the professionalism was not there. I couldn't continue to do it. Any business that I support, black or non-black, has to be professional with good customer service.

Funky u and your friend hit the nail on the head! I have tried to start 2 different businesses with 2 different friends and the reason they did not take off is because in our partnership I came with the research and protocol on what you HAVE TO DO TO NOT ONLY COMPETE WITH THE COMPETITOR BUT JUST BE IN THE RACE. And the straw that broke the camels back both times was “I’m NOT GOING TO RUN OUR BUSINESS LIKE THAT WHY CANT WE DO IT THIS WAY! “ and I would scream to the top my lungs because “IT HAS NOT BEEN PROVEN TO WORK!” I could not understand why they didn’t get it and I have been trying to figure out what was it that this happened 2 times in a row with 2 different people and now y’all have found the missing piece to my puzzle! Now I know what to do! Thank you Funky and your friend! You are truly a blessing to our community!

I agree with everything that was said here. However, we also need to “reprimand” (using the wrong word here lol) black shoppers as well. As a food critic and a part time private shopper, I’ve noticed that many black customers tend to rudely and aggressively leverage or have disdain toward black establishments or black-ran establishments when that particular customer doesn’t get their way with something. For instance, protocol, policies and procedure may state something that goes against the black customer or what he or she wants, so they’ll write nasty reviews to defame the establishments or they’ll treat the staff nastily just because...I think it goes both ways between the customers and the operation of the black establishments. I say this because I can see these same customers at white establishments being told “no” about something and they will act TOTALLY different from how they acted at the black establishments....

That's so true we give up on each other so fast and keep going to McDonald's with that cancer food

I will never understand the logic. I didnt like the attitude of one black business owner and I've tried a few the prices....the attitude...the poor customer service....the wait...🙄 I've had plenty of horrible experiences with caucasians, asians, Hispanics and more. Write a review & Charge it to the game for all businesses.

Such a good video! I’ve struggled with guilt for my views about black owned businesses, but I’ve given them a chance and been burned before. There was a soul food takeout that I ordered on the phone only to get there and STILL have to wait and the staff was rude. A different soul food takeout wasn’t open on the days the website said they were and when you try to order certain items, they would say “we didn’t cook that today”. Then why the hell is it on the menu!?!? There used to be a black owned grocery store in my neighborhood and the prices were glaringly higher than another grocery store 2 miles down the street. The black store is gone now. Just the other day I saw this post about all kinds of black owned businesses in my state that we can support, so I started looking at the websites out of curiosity. I went to a Spa’s site that charges $95 for a 60 minute relaxation massage. Y’all, I live in Ohio, not California or New York where that price might seem more normal at a stand-alone spa and not a luxury hotel. My regular girl (white) who owns her business that I’ve been going to for about 5 years now charges $65 for a 60 minute massage. I just feel like black owned businesses often overcharge and that’s not good strategy to grow your business when I can get the same product, possibly at better quality at a lower price from the other folks.

Not to mention that when the cashier is black u get the silent treatment... i always say "hello" and " thank u, have a nice day" and i never get a response back.

I'm of the belief you should give them the benefit of doubt the first time. After that, I'm done. I do the same thing for other businesses. Give them a chance to rectify the situation and if not, I'm gone. I work too hard for my money to be disrespected, unappreciated, or inconvenienced.

My friend was complaining about the lack of support for her “business”. Sis, I’m not buying your over priced lashes. The same lashes ERRBODY else is selling.

It is similar to white entitlement. There is also black entitlement where black ppl feel you should support them because you’re also black. With no regard to timeliness, customer service and affordability

The reason you are my favorite RU-vid content creator is because I can come to you for everything! The tea , current events in our country , insight into the black mind , mental health advice and conversation. I can call you no matter what and that’s why I love you

This so such a great video. I don’t know how I didn’t see it sooner. Lol but you’re right when you said “stop hiring your friends and family.” The protocol in business should be hire the best person for the job. Experience is necessary. Also I loved the point you made about how some black business demands support simply because their black owned. And that’s not good enough for me to support a business. Much love ❤️

Thank you for this. I support a lot of black businesses and it's hard sometimes cause people lack protocol.

I’m not shopping at any business who acts like my presence isn’t appreciated no matter what race runs it. I am not spending my money at any business that I can’t afford no matter what the owner’s race is. I hunted for a black person to do my nails a couple of months ago. When I say this girl’s attitude was so nasty and Idgaf’ish, I mean it to the one millionth degree. That was it with her for me. If an Asian nail tech treats me that way, I’d be done with her too. Respect and Customer skills must be up par, or I’m gone. Simple as that. I won’t be made to feel obligated to patron any business because the owner is Black.

That's right! Must have S.O.P.=Standard Operating Procedures ✔

This Kitchen Table talk was needed..... PROTOCOL and Good Customer Service is what every black own business needs in this time of trying to support Black Owned Businesses.

I’m sharing this on every black owned business sight I’m on. You broke that all the way down! PROTOCOL!

First thing I learned in customer service was that attitude, a smile, and word of mouth will kill a business that is not already established. You can have awesome food, do hair like a beast, have great products but if your people who speak and greet the life line of your business are rude its a done deal bad review. I agree with you and have heard black business owners say "this my shit if they don't like it they can go somewhere else" and 9/10 they do and then they wonder why the business has slowed. Like sis u know 😂🤣😭

I try to support black owned and female owned because my mom has a business and I would want people to support her. I’ve only had one bad experience, I ordered some hair stuff and that shit burned my scalp like a relaxer. I tried to asked about their ingredients and they blocked me on social media.

Thank you for this video sis. We can all agree that we want black owned business to strive. But they gotta earn the loyalty of new clientele just like the other folks. There are so many talented black entrepreneurs out there that I know that they can be successful!

Family and friends can ruin it every time. Attitude plays such a huge part in every aspect of business.

I will say as a home based business owner there are some things that I am still learning as I go. I had an influx of sales and was falling behind to the point where I thought man I wouldn’t wanna buy from me for as long as it’s taking me to get these products out. So I adapted on how to make my product quicker but with the same quality and I also called the people who’s order I was behind on and let them know what was going on and even posted what was going on not only on my business page but my personal page as well for the transparency of the fact I’m not trying to bs you and just take your money. (I’ve been making and sewing mask 😷 with built in filter pockets from start to finish and didn’t think it was going to have as bid of an out reach as it did and had also just started going back to work full time as well. But this is how I fixed it. I not only look from a business prospective but also a customer prospective as well. )

From my experiences, many black owned businesses abandon customer service. I remember an experience at a seafood restaurant in College Park, GA, that embodied the very point that you're making. They didn't take credit cards on the weekends...I'm like HUH! What successfully business in the 20th century denies their customers the right to use their credit card. When I voiced my opinion it was an all out war with the black women and her children and/or neices and nephews behind the counter. One actually came from behind the counter to fight. Needless to say I've never gone back. The restaurant is Crab Pot Louge on Goby Road in the plaza with Old National Discoumt Mall...Don't visit.

You are speaking truth, Q! Thank you! We can do better and because we can, we must.

Happy Juneteenth ❤🖤💚

So true. Since things are changing, then we need to improve our customers service to grow our business.

They be rude and expensive. Yes suh lol and let's tawk about asking for discounts. If I get 10% off at Mr. Charlies why can't after my 100th visit I aks yall for one 🤔🤣

I'm a sucessful business entrepreneur, a UCLA graduate from Anderson Graduate School of Business. Four things I learned from this white establishment that carried me...and that is to equip yourself with knowledge in best business management practices: 1. Attitude determines your altitude and success. 2. Exemplary Customer Service is Revenue Assurance. 3. Know your business competitors and master their products by producing a superior grade commodity. 4. Have a robust distribution and delivery system in place. If you don't know these disciplines...learn them before starting your business and make them your core values. Failure will not be an option because knowledge is indeed empowerment.

Greetings!🤗 Lots of gems. Thank you Dineva/Q. Quality will always win loyalty. Best wishes to all the business owners. ~Peace & Blessings

It’s crazy because i know a few businesses white and black where i have to walk in and say “ hey how are you” and if they don’t say it back and say how can i help you? I then say it again until they reply with good and you? i feel like that should be mandatory for every business to greet and every human should be required to greet them back! That’s just respect to each other.

I agree! Protocol is HUGE. If an owner has a consistent standard of doing business and takes it serious, they hire managers/supervisors that do the same and it creates company culture that works from the top down. A good example "Sweetie Pies"

There was a huge business meeting at my office, so I wanted to give this black owned restaurant our business, so I let them know the day before that I will be ordering from them tomorrow. I said I will be placing about 20 orders, the next day I place those ordersand it seemed like damn near everything I asked for they were out of and can you believe they didn't have french fries?!? So when I finally compromised damn near everything, guess what....... The food order came about 2 hours later andas the office manager I was so embarrassed and I said never again, because it made me look irresponsible.

Like we haven’t been told before at OTHER businesses that there is an hour long wait!🥴. Hell , I was informed of. 2 hour wait. I sat down with friends, chatted and chilled! The service and attitude is the most important for me.

I think the problem is that people don’t realize, or understand, the concept of options. That PEOPLE have options. My dad owned several restaurants, corner stores and night clubs when I was coming up. I understood the importance of service, GOOD service, at the age of 13 - even when my father didn’t. I came in the door putting my foot up grown folks asses. I was able to do that which my fathers heart wouldn’t allow HIM to do - have to you straighten up, or get the FUCK UP OUT THE THANG! Sometimes people have that, “You know that’s just how she is!” shit with certain black folk. We had a cook who was like that. She thrived on her reputation to “tell it like it is” and be disrespectful IMO. She was my dads childhood friend, so I couldn’t fire her.... ohhhh, but I wanted to! My dad saw that in me and it worked to his benefit because it bettered his business - and it worked to my detriment because I lost my childhood when he started to depend on me for shit that his managers SHOULD'VE been doing. He worked my ass to DEATH and I was 13, 14, 15 - 19 having grown assed men and women running away when I came into the room! “There are tables full of dishes out here and y’all sitting back here on the coolers laughing and kee kee’n?”... “Why is that lady standing in the dining room waiting for someone to seat her and there are four of y’all back here gossiping? You don’t want to work - two of y’all can go home! Clock out!”... “You don’t stand in front of this building smoking a fucking cigarette and then walk back inside and ask a customer if you can help them!” You were not arguing with customers, there was NO ONE in the restaurants, the clubs or, the stores with that dead assed, “I’m just here for a check... I don’t give a fuck about this place, myself, OR you... you can go down the street if you want to - I don’t get paid to smile or be friendly” resting bitch face - or your ass was GONE! I support black businesses- even when the prices are a little higher because, coming from a family of business owners, I get it. I understand that the corner store is going to be higher than Walmart because Walmart buys in bulk and pays .77 cents a bag for corn meal and sells it for $3.19. They make their profit 5 times over. The dude at the corner store got his shit from Sam’s club and it cost him $2.15 a bag so he has to sell it for $4.25 to make a profit and he’s only selling two bags per week, so yeah, you might not want to compare Mr Johnson’s prices to Walmart’s. It’s not the same thing. When black folk have restaurants, we buy seasoning the same way. Shit is expensive because Chili’s buys in bulk. Hattie’s Soul Food is not so, not only is Hattie paying MUCH more - Ms Hattie is seasoning the FUCK out of her greens - so she’s USING more. We don’t buy meat the same way a rib CHAIN does so we don’t get it at the same rate. Nowhere near. You have to charge more to make enough profit to pay your overhead and have something to make it worth keeping the doors open. I try to buy black as often as possible. I buy shit I don’t even NEED just because you’re black. I have tons of Shea butters, cheap assed t-shirts and, books that I’ve never read - but I bought it to support my brothers and sisters. Where I will absolutely NOT waiver is when it comes to your customer service. I don’t give AF whose name is on the business or what they look like - treat me like shit and I ain’t coming back. I have options.

I disagree with you Quentin. I don't think that black owned businesses (BOBs) abandon protocol. Many BOBs are working with less resources including training and don't necessarily know protocol or how to implement it when there are more pressing priorities like keeping the lights on and getting enough help from staff you can barely pay. This is not an excuse but a common truth for BOBs. I own two BOBs and we have excellent customer service per our customers but that's only because I came from corporate america and had a lot of work experience . I brought those best practices with me to my own business and it reflects in everything we do. Many of our BOBs have owners who have never worked in large organizations with extensive HR training practices. Paying for an HR consultant is the furthest thing from their minds. You don't know what you don't know. The best thing you can do for a BOB is to drop the owner a note if there are problems, build a regular customer relationship with them, and speak life to the business. As a customer, make sure your attitude is right. Don't ask for a discount if one is not offered and don't compare them to said white business. Don't complain but uplift. Regardless of if it is business, events, etc. if it is put on by black people, other black folks will put it down and complain because many of us hate ourselves and each other. You didn't do this but many do.

I’m all for my people but I’m not about to let these black owned businesses worry me either. I’ve encountered on several occasions where they were unprofessional, had bad attitudes and I’ve even seen some talk really bad to and about patrons. Some really act like they’re doing you a favor. However, if the black owned business is courteous and professional I’m paying whatever because I want to see my people make it. Happy Juneteenth y’all 💚❤️🖤

I love the delivery 🙄 of your disclaimer!🤣🤣

So true, less likely to spend my money if I walk into an establishment and am not greeted

Thanks Q. I've had both great and terrible experiences at black owned businesses. I'm gonna keep trying every one I find at least once. If we don't try to support each other no one will. 🤷🏿‍♀️✊🏿🖤

I agree with you 💯. I recently went to black owned businesses and waited 1 hr for my order when I was told over the phone 20mins... Although the food was good I won't be going back. We have to do better!

HAHAHAHAHAHAH stop it with hiring your family members. T.I. did that when he opened his restaurant here in Atlanta a few years back and hooooooney it was definitely family members working the thang. A mess. Grand Opening and Grand Closing

I get so excited watching your videos. I know you always cover great content.I love u Dineva😘. U really make people think outside the box. Keep it up 🥰

Right on point!! 💯 facts!! Finally someone has said something out loud. I try my best to support black owned business and I still do even tho I get terrible service but I agree until someone proves me wrong I will always feel this way until some business proves me wrong. We have to get it together

Black business owners you must provide GREAT customer service. This is essential in order to retain customers and gain new ones

Black owned or not, I will NEVER spend my coins or time, in a establishment where I as the customer, am being mistreated. Your friend is right. Protocol is why so many big name food chains have stayed around and thrive. Chick fi la is a prime example of what following protocol and treating your employees and customers with respect look like.

I always appreciate your commentary on these kinds of social matters. You should be a commentator on CNN! My stance is always to critique the business instead of me using the blanket statement about “black businesses “.

I couldn't have said it better myself. I have been trying to support only black owned businesses but it's so difficult. I try to support entrepreneurs and it's always a problem with customer service, product or, simple professionalism. I often run into no pride. There's no pride in customer satisfaction. I mean, right down to handyman, my landscaper, and my local boutique. As for restaurants, oh please am down to only one. As for supermarkets, that's a full problem because there's no black owned supermarket, meat market or, seafood market. As for hairdressers and barbershops, am down to non because they're unprofessional and overpriced...i do go to the black owned produce market but i mudt say, it's completely run down and poorly managed...I even pulled back on 3 different businesses i was starting before COVID-19 because of the jealousy and unprofessionalism of the black community. The businesses were supposed to mostly benefit the black community but they're so negative that the businesses were turning into an all benefit for the white community, which in turns was a competition for the few black businesses in town...so, I shut them down, especially with the added stress of COVID-19, The current Civil Rights Movement and, the state of politics in this country.

Prime example , a soul food restaurant in my small state of Delaware done pissed me off because of her rudeness. I called to place my order, the lady that answered had a stank attitude from jump. But me being jolly ol me still kept it professional. I asked her what my side options were. She said " "sighs "I already told you the sides we have but they are ..." I said ok thank you ill be there shortly. After hanging up I said to myself , self why the hell am i patronizing this rude bih? So i called her back and politely canceled the order and spent my $25 at another soulfood black owned restaurant.

These businesses need mentoring. Business coaches should offer some discounted or free services to help black owned businesses learn how to properly scale, customer service coaching on the chic fil a level and how to expand. This is things that if black owned businesses learn and master black people will have no problem flocking to the businesses that look like them.

I wish u wouldn’t have said “psychology” instead EDUCATION Many blacks don’t have the education of running a business! And that is something PASSED DOWN in the white community but isn’t in ours..ALSO ACCESS TO CAPITOL while whites may have the finances to hire consultants,firms,management team etc African Americans are historically and constantly denied the same loans, investment opportunities etc so it all boils down to OPPURTUNITY not PSYCHOLOGY

Thank you for this information.. I’m about to open another restaurant and this was helpful. I’m constantly trying to explain but this was on point. I’m sharing with all of them..

Listen!!!!! This whole video I want to like 1000000 times! You will NOT guilt trip me into your business just because you’re black owned!! PeriodT👏🏽

I'm so happy you did this video. You expressed so eloquently my exact thoughts when it comes to supporting black businesses. My first choice WILL ALWAYS be to suppurt a black business. It gives me joy put my heart on dollars into a black business because I know we need it! HOWEVER, A business that doesn't render good customer service and "affordable" prices would not get my support period!! I'm not going to give my hard earned money to any business (black ,white, green, or yellow) just for the sake of supporting! AND ANOTHER THING I noticed when you go to a black owned business they tend to treat fellow black people like dirt but if a white person or somebody of another race comes in they'll give them service with a smile.🤔😢😢

This is a good topic , I ordered a t shirt from a popular black owned business on Instagram, and after I ordered I read the comments, most of them were negative . Saying they have bad customer service, you don’t get your products or it takes months. And it made me kinda sad because instead of people ordering because of the Juneteenth sale . They chose not to because of the bad blood . So they missed out on a lot of money.

I had to buy a soda and chips at a hospital today but I did buy food from a jamacian bakery too 😂 also I hate booking fees. I wanna get my hair braided but--

Most Successful business owners moguls Took what they learned from previous careers and used those jet Points that work and turned that $1 to a million plus plus like Berry Gordy and Motown look where he started off...and thus we got the classic Ain’t nobody here to see you Otis! The Temptations W you’re so on point as always!!!

Brother you make sense all the way. Too many times, I have to wait 30-40-60mins for food, haircare etc...It is shit to deal with us on many occasions.

I can agree to a degree. Standards and protocol is a good point but customers very often come in black owned businesses seeming like they want to complain, get over, and etc from the start. I've heard comments by customers saying I'm not trying to pay your bills. If you are a self employed or a business owner, yes your customers contribute to the bills. I've witnessed very derogatory and unnecessary comments from customers that wouldn't dare make those comments in a white owned business. Which kills me. Now I'm not saying B.O.Bs should get a pass for poor service and subpar business tactics but give the same chance that you would white and asian businesses. How many times as black people have we gone into the beauty supply stores, convenience stores, liquor stores, restaurants and have been mistreated, followed around as if you are stealing but yet we keep patronizing them. Then we write off our own?! It makes no sense to me. We must support our own. Thats what separates African Americans from the rest. They support their own. We have to do better. Alias must support too. Consistently, not just the sympathy support for right now because its popular at the moment.

Love this tshirt!!! Dineva great topic, we must address this issue. But I’ll keep supporting, just happy we have more options now for when some ppl really F-up!

Damnnnnn itttttt! I just ran outside and jumped fir GLORY. YESSSS TO EVERYTHING!

Yes yes I am here for it.