Why We WON'T Sell The La Marzocco Linea Micra

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Curious about the La Marzocco Linea Micra? In this video, we provide an in-depth review of this espresso machine and reveal the surprising reason why we WON'T be selling it.
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Опубликовано:

9 сен 2024

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Комментарии : 33

@Coffeeinthusiast1 Месяц назад

Good for you for standing up for the customers. I heavily considered this machine, but opted in for ECM Synchronika with flow control. For each their own, glad I chose ECM!

@ecscoffeeinc 25 дней назад

Good choice!

@russb3n Месяц назад

I own the Micra for about two months zero issues rock solid. On my days off I wake up grab my phone turn on the machine 5-7 minutes later it’s ready to go or leave off the steam boiler if I only want an espresso having that flexibility what I want it to do is worth the price. But I completely understand what they went through to help their customers I would do exactly what they are doing not sell a machine that the company does back up.

@ecscoffeeinc 25 дней назад

The machine is great! Overall we would love to sell them if it were not for the distribution model.

@JimmyHuynhdesign 14 дней назад

As a product designer and developer, they likely wanted to provide only the bottomless portafilter since they know thats what most enthusiasts desire but there are always those few people that will complain about spraying or it being not conventional....Hence the solution to add the plastic caps to satisfy those people (which was actually a smart idea by the inventor). Of corse it would have been nice to make them all metal but build cost is major factor base on profit margins (especially for more budget, entry level products). Provide the option for spouts but intensionally designed to use as bottomless. Things like this happen all the time when developing products.

@robocobrabot 16 дней назад

In the US it appears the machines are only available direct from La Marzocco, and they are bench tested in Seattle Washington before shipping to customers.

@sucka231 9 дней назад

They are shipped from Ft. Wsyne, IN. Bench tested is questionable.

@echike 18 дней назад

Really solid review! Thank you for taking the time to walk us through it! I just ordered one lol so this was great as I wait for it to arrive :D

@klasholmertz7351 Месяц назад

You can adjust the steam power in the app, I've mine at the lowest which is plenty for me as I do usually cortados and that is a couple of seconds on lowest setting, can't imagine what it would be on highest setting. But similar distribution issues here in Europe, it seems they are built to order if you do anything but stock chrome, I had to wait a couple of months for my red one.

@domenicozanre2026 13 дней назад

I appreciate your honesty and candour, Neil and Rebecca. Something needs to be tweaked in the thinking at LM HQ. As you say, they have a great reputation, and their machines are known for their reliability and build quality all over the world (though I believe in the new LM R, the SS housing is of a thinner gauge, and there is more use of plastic). Like Rebecca, I am not keen on having to use an app if I want to alter temperatures. I WAS considering the new LM, but am seriously considering a Synchronika, or Pro 600/700 - on which I can add a flow control device, if I wish (included in the 'Drive'). I would still be saving well over $1,500.. a new grinder, perhaps?!

@OMGz1122 Месяц назад

I looked at the ECM Synchronika and the La Marzocco Linea Micra, I just don't see how and why they are charging at that price point for what it is. After this video, I must say that La Marzocco is getting out of touch.

@ecscoffeeinc Месяц назад

They are in high demand and great machines but there is something amiss with the distribution model

@RoryJanke 12 дней назад

@johngilman760 18 дней назад

Not working out of the box for spending thousands is simply not acceptable! Shame on La Marzocco!

@doozlamuller7887 15 дней назад

I have one and it’s great. 👍

@azamatnogoev3611 Месяц назад

I have one for over a year now. So far so good. Sorry to hear you had to go through all this. I guess it was a lemon.

@ecscoffeeinc Месяц назад

Things happen. They are great machines but we need confidence in the distribution network and it is just not there yet :)

@scottscottsdale7868 Месяц назад

@@ecscoffeeinc Just as a consumer. This video really makes you look bad. I thought you would like some honest feedback.

@ecscoffeeinc Месяц назад

@@scottscottsdale7868 Hi Scott and thanks for the feedback. RU-vid reviews are tough sometimes as the intent is perceived differently by different people. We have been accused of being "paid" at times for reviews and while one person wants one thing, someone else sees it completely different. In all of our reviews we try to be fair and balanced but if there are improvements to be made we will point them out. In this case, we love the machine and the brand. But as a company at the end of the day, we are not here for RU-vid reviews. We are here to service our customers. If we believe that the customer experience buying from us is not going to meet our standards then we will not carry a machine. We turn down many vendors for that reason. Our standards are very high. This is why we are one of the only retailers in North America that is a warranty centre for all of the major brands. By launching this review we are actually sending business away from us and to others competitors if someone wants the machine. We are hopeful things will change and Delonghi (the parent company) will get involved in the retail home distribution so that the concerns we have will be addressed going forward.

@tonda2zu 10 дней назад

Hm interesting. Hope La Marzocco hears this. On the other hand it may be their strategy to be the only distributor C2C

@JimOHora-x4d Месяц назад

"Cheap-y" Good humor.

@nicolaicornelis2853 9 дней назад

Someone please timestamp the reason.

@jettav88 Месяц назад

Great review, what would you buy instead if this was your dream machine as well, Thanks!

@ecscoffeeinc Месяц назад

The Lelit Bianca or the ECM Synchronika are also awesome options!

@jettav88 Месяц назад

@@ecscoffeeinc Thank You!

@JT-zy2ft Месяц назад

The Bianca is a good machine. If you’re looking for slightly cheaper alternative the Mara x is also a good option. Been using it for almost a year and really like it.

@jettav88 Месяц назад

@@JT-zy2ft Thank You!

@madllama Месяц назад

I'm surprised that you don't bench test each machine before sending it out to your customers. As you said they are expensive and things can become loose in shipping

@ecscoffeeinc Месяц назад

La Marzocco bench tests their machines, and customers are not always thrilled when their machine arrives used