Window cleaning business management - handling customers that want to skip cleans 

Thank you for your videos. Man i have to comment, you r one of the best explaining in details about the job you do in the internet. I love your videos, your honesty and fairness.

Exactly..no one offs, no seasonal customers, no skipping unless for good reason, no traditional, no haggling. Once one starts, they tell their neighbour and before you know it becomes a problem. Learned from trial and error.

You cannot have said it more perfectly I am not in the business of cleaning windows I am in the business of keeping windows clean I am going to use that for my business from now on thank you so much I have learned a lot from this video I appreciate your Insight knowledge and wisdom

Great video mate, love your attitude, I had a customer ask twice in 6 months to leave it this month, I said I charge a 3rd more for bi-monthly, he told me not to bother coming again. I'm short of work and need all the customers I can get but not a time waister like him, I'm building a solid round not with people who mess me about. Thanks again

All your videos are packed with real life wisdom. Thanks

spot on! If you tolerate these people they will walk all over you.

Haha yes! That’s exactly what I say. ‘I’m not in business to clean dirty windows I’m in business to keep windows clean’ simple and to the point.

Totally agree, I got couple customers saying leave it this month there still clean. I bin them off straight away.

Excellent as always. I've learnt a lot from you, and I've been at it for 22 years!!

Spot on buddy Some customer are a nightmare for that Or knock on the door and I'll let you know if i want them cleaned 🙈😂😂

Spot on.. kindness is often mistaken for weakness

I remember during the recession having no money and only a couple of window cleaning jobs. If someone did that (cancelled when I arrived) it was really devastating because I was relying on that job literally so I could buy food

Great video, I have show my husband as he never use social media your video. Thank you, he wasn’t happy the other day as his shop customer wanted him to drop price again down by €2 as he said their window cleaning company going around doing it cheaper. Well I think we are dropping this customer as he a p taker but he on books at the moment. I have said to my husband look you need to stick to your price if they don’t match just move on. We live in very up coming place and more and more houses are being built so there lots of people why worry about someone else who charging less if you go into price war u make nothing. He does a amazing job but I have told him to toughen up which he has and I think in any business you need to stick to your own rules and who your ideal customer will be. I have five years running a care business and learnt a lot in that time and so naturally my hubby Darren wanted me to help him and believe me mother of twins I am fair but do not take the p so we have change the way we work now. Great video

Your philosophies are absolutely 100% correct,...... except for when you are building up your round and can't afford to lose them. All well and good if you can afford to cast them away.

Darren you legend

I agree - it's either a regular clean or nothing. Some exceptions allowable. I often find the wife wants them cleaning but her husband doesn't. The whole problem I see for w/cleaners is noone really needs us like they do other trades, and the impression most people have is we need the work and couldn't get anything better.

I have to agree. Cos when it's 'not this month' and again the next month guess what....you now have very dirty windows to get clean all over again almost a first clean sometimes.

Had to sack off couple customers who want seasonal cleans, they said not worth cleaning in winter and wants to miss 6 months. Not having that bye bye lol.

Very motivating this, thanks a bunch! 👍🏻👍🏻

Some good points mate however I got 600 / 700 customers to many so I couldn't care less when this happens .. I. Don't think about it

Great video i' m here to show support.

I’ve started charging £5 extra on the next clean when they cancel a clean... some get arsy, some quit altogether and some understand I’m running a business and not a charity and happily pay £5. In reality throughout the year they may miss once or twice and so it’s hardly worth worrying about paying £5 extra once or twice a year. If they leave well then like you said I don’t want those flakey customers anyway

Spot on advice!!!

Absolutely !

I just turn up and start cleaning, put the guilt trip back on them, they pay.. Or say 8 weeks clean 2/3 price increase from monthly clean, I've given you a good price for every 4 weeks cut and dry kindly,, I clean every 4 weeks not monthly you work it out you get 1 extra clean out of them in a year .. 13 instead of 12

Hi mate, what is your advice on customers that want to skip the winter months. My gut reaction is drop them as I want all year round work.

Interesting to see how others organise. i phone up customers a day before to ASK them if they would like their windows cleaned and give them a 2 hour time slot. i never just do the windows because half the time they wouldnt be in and i cant get round back and sometimes they dont want them done. i never found it a problem. lot of my customers didnt like the fact that their previous wc would just turn up. now they are happy to have me. i cant do same day every month coz other jobs etc . great video though

What do you say to the customer if they say the reason is ‘bad weather is coming’ ?