Woman says Atlantic City casino refuses to pay seven-figure jackpot | Investigation 

They have no technical issues when you lose 😂

If a “malfunction” voids a win, then the casino should be required to repay all money taken in since the last time it can proven the machine was working correctly.

Just pay the lady already. The publicity is not good for any casino and paying out a million bucks will not break their bank. Just pay the lady.

Funny how they never catch these ‘glitches’ as long as money is going in

The slot machine never malfunctions when it's taking our money. Smh...

Give her the money, these corporations don’t care about nothing but greed, Ballys and the rest of the gaming agencies should be ashamed of themselves

As someone who has worked with slot machines, that “malfunction” is the oldest line in the book. They thought they can intimidate her but they were wrong.

A glitch when someone wins.. proves the slots are rigged for you to lose.

The casino is corrupt.

These casinos 🎰 are scamming people. I stopped gambling this year.

Do machine malfunctions ever happen in a players favor. Where casino employees tell a player there was a machine malfunction and they should have won a jackpot? Or do the malfunctions always happen when a player wins a jackpot?

Let me just say I am from Nevada and not New Jersey. 1. For the most part, the machines that offer 6-8 figure jackpots are leased to the casino by the slot manufacturer. These are called Wide Area Progressives. 2. While there would be an inspection by the casino, ultimately it should have been IGT making the call, not Bally’s. As it is told, it is not clear why IGT wasn’t the one to tell her she lost. 3. If you’re in Nevada and the dispute is over $500, the casino MUST call gaming. 4. Jackpots typically aren’t multiplied by any multiplier generally, so the 2x is immaterial. 5. Also every slot keeps a record of the last 10-100 spins.

Hell no! I hope she gets the money! 👍🏼

They need to make laws against this because this isn’t the first time this happened

Atlantic City is the worse place to gamble at.. Boycott that Casino

A glitch is their problem…how do we know if the machines aren’t malfunctioning when they are taking thousands of dollars with no pay outs?

She should get punitive damages along with the $1.2 million x the multiplier.

Everytime that a gambler wins too much money in a slot machine, the casino always yells, " technical glitch " !! (Then she should sue the casino because it's been proven that those machines aren't made for people to win)

If you just house them why do you touch them when there's a malfunction the machine should have been put out of order

Probably the worst casino out there for sure!

If IGT has a known defect lost court case and did not fix it then it should be responsible for the new outcome. If a car manufacture has a defective car that causes an unintended accident loses in court and does not fix it then the next person would have no problem collecting the damages.

This is why I don’t throw my money down the toilet by gambling. 🎰 it’s rigged. They just want your money. Stop giving it to them

Where is the pic of the screen saying jackpot? Everyone wouldve been taking pics

Pay the woman her money!!!! I guess the best thing to do in a situation like that is to notify the gaming control board immediately, before anyone does anything. And tell the casino that you have an obligation to report any illicit gaming practices.

If the machine wasn’t working right why were people allowed to put there money in it? And if any one knew slots could be tilted why even play them? Why wouldn’t it be tilted on a smaller win? Why wouldn’t the slot technician take his own pictures and prove there was a problem? But even if they could prove it why hadn’t it been fixed? Why hadn’t the machine been tested? And how does a machine like that tilt? It’s the casinos responsibility to pay it out or whoever is responsible for managing the machines. They are still responsible for the outcome. I don’t think I will ever play at Bally’s casinos now. What a bunch of crap they already have a license to steal and now when the lady wins they tell her to bad. Not only do they need to pay her but at the least they should be fined or someone incarcerated. What happens when you steal from a casino you go to jail. Well if casino/casinos try to steel from an average customer they should be jailed as well.

Why does the malfunction only happen on big payouts? I mean I’ve never seen it do that on $2 or $3.

So technically they’ve been stealing money from patrons knowing very well the machines are tilted. Shut these casinos down immediately!!

I would be so sick 😫☹️🥺 so that money was not meant to ever pay out???? Just give it to her omg

Isn’t the slot machine manufacturer supposed to verify the large win? IGT tech should’ve been there, not some random slot attendant inside the machine allegedly pressing things.

Casinos are corrupt, pay the money and get rid of the machine!

🤑 THE HOUSE ALWAYS WINS !!!

Bro whys there seemingly ALWAYS an issue regarding gambling payouts 😂

Pay the damn woman.Any technically glitch is your problem.All the lady knows,she spined the wheel and won.Shame on you Bally's

I 'll refuse to go there in protest.

This is why i love watching big casino heists where the "bad guys" find ways to cheat the casinos 😂

I wont be going to that casino

Time to boycott Bally's!

It’s all a scam. Don’t waste your money!

It's funny how it Tilts when a enormous jackpot is hit but never does on a losing spin. Gtfo.

These casinos need to be shutdown because they can claim that all winning slots are malfunctions.

Her hitting the service button was a huge mistake. When you hit a handpay jackpot, all the section attendants are notified automatically and come over to process your win. A slot mechanic opening up the machine could ruin this lady's case, but if she is telling the truth I hope IGT gets the smack down again on this. Shameful.

We pay up no questions asked YOU PAY UP NO QUESTIONS

When will people learn? Even if you win at gambling, you lose.

Sue them for double.

TO ME BALLY'S HAS BECOME THE WORST CASINO IN ATLANTIC CITY!!!! I WILL BE STAYING AWAY FROM THERE 💯💯💯💯

People, these videos are NOT the actual video of this hit......these are just pics and vids of other slots getting fixed and examples....

Just throw your money out the car window halfway to the casino, turn around and save some gas.

I've played Wheel of Fortune multiple times. To get the 1.2 million, you have to play at the progressive level. She was playing 9 lines on the minimum bet, which does not qualify for the progressive jackpot. Most of the machines will tell you what the minimum bet is to qualify for the progressive. In addition, she stated she pushed the service button because if it was a jackpot, there would not be a need since a call attendant with the amount of the hand pay won would've been on the screen alerting them to go to that machine. It stinks that these machines void on malfunctions. It's play at your own risk.

No glitch for taking your cash... Now you hit a million and a glitch was detected.... How convenient.... Best thing is to do is put it in the news.... the bad rep and revenue loss will force them to pay.

WOW. I GUESS I WILL STAY AWAY FROM IGT MACHINES BALLYS AND HARRAHS AT THESE LOCATIONS! THANKS I TEAM

First off as a gambler you cannot win the 1.2 on the wheel spin it’s on the baseline pay

Welp, if Bally's wants to take that position "We just house the machines..." I guess I will go to a different house. You know, one with integrity and one that doesn't stick to "disclaimers" as their idea of customer service. Shame on them!

Wow. That's crazy

Same thing happened to me!!! Totally messed off

They better pay her. When her story gets infront of a jury, 72yr old heart attack survivor, going to use some of the money to help a long troubled son, they are going to wish $2.56m is all they had to pay.

Shut that casino down. They never have an issue or “reel tilt” when it comes to taking your money. Dumbest argument, ever lol.

That is aweful!!!!! Pay the lady and get the cameras as proof

Sue them to return all the money that machine took since it was last inspected.

I’ve never seen one of these machines say it malfunctioned and have them give you money back.

This is terrible makes you lose all confidence and casinos

Yeah hell no give that lady her money

Mafia

‘Lady you’re a millionaire..’ IRS.. Nope.

The casino must pay!

I bet many casino employees hate when someone wins huge like that. They think everyone who goes there are just losers forever.

Thet need paid the lady she won

"Welcome To New Jersey"

I saw that happen many years ago in Vegas, a woman won the jackpot, but they told her the machine malfunctioned and didn’t pay her. I never played again. What a scam.

Wow yes sue them

Pay the Lady‼️

Same thing happened at Philly park's grand opening on route 1 in Delaware county back in '06. Was declared a "computer glitch." They offered the winner comps.

I’ve been going to Atlantic City since 1987. I’ve never hit a jackpot.

They need to pay

As a Las Vegas resident I have not ever heard of a "reel tilt" in a slot machine

This is why I don't play slots. If they can "malfunction", they can also be manipulated. If I'm going to lose money, it will be at the BJ table.

No hope at casino thats correct. Will only bring fun for a bit and disappointment in the end...

I don't understand how she does not have any video of this, or at least a picture?

Why would she hit the service button? Every time you win an amount on a slot machine higher than $1,999 it gets locked out and “call attendant” shows up on the screen, but really you don’t have to call the attendant because after the machine locks out it automatically triggers the blinking light on top of the machine and also I believe the slot attendant is automatically alerted that a jackpot was hit as well. That way the attendant knows that he or she needs to come over and give you a hand pay. Obviously this wouldn’t have just been a simple hand pay. It would have been much more special but the same techniques should have been in place. All I know is that I’ve hit many jackpots and gotten handpays and have never pressed the service button.

They must pay.

If that is the actual photo of when she was “supposed” to have won the jackpot, then it’s obviously clear she did not. Nothing lined up. No win

Glitch my butt. It's so rare for the machine to hit the jackpot and when it does it's no glitch. There should be a law that makes them pay the winner let the vendor and casino fight it out in court and have their respective insurance pay. The onus is on them not the player.

This happened at my tribes casino in oregon some one hit for a million a the company out of Vegas came said it was a glitch a didn’t pay. Our casino paid for her attorney

Did she take pictures or video of the win on the screen??? I would have!

They aren't in business for you to win. They are in the business of separating your money from you.

This is why I go to the casino just to get entertained not expecting to become a millionaire off a machine that’s designed and built to take you’re money,also always record big wins RECORD EVERYTHING just like they do

For anyone not familiar with slot machines - there are signs that say a malfunction invalidates a win. You don't press a service button when you win - the floor attendants are notified of hand pays electronically and the light on top of the machine goes off. Just like pin ball machines tilt - so do slot machines. I've seen big payouts - the machine malfunctioned.

God bless this woman, save her from the greedy demons of New Jersey. Amen ✊

Looks like precedent was established With Jacque...The Saying "Crime doesn't pay" refers to criminals not paying what they owe...

Lol notice how they wont show her bet line in the pictures they show?? she was not even playing the max bet needed to hit the jackpot, she wont get anything but lawyer dept trying to beat IGT in court.

They did the same here in Philadelphia

That’s terrible. Same thing happened to my husband at Ameristar Casino in Vicksburg, Ms about 20 years ago, but on a much smaller scale.

I like how the Casino says hey it’s not our machines talk to the owners,,but proceeded to open up the machine and fiddle around inside,,

The end said the casino says it’s igt and not them. No, your slot tech came over and tampered with the machine. No one should gamble there. You’re money isn’t safe

i'm not sure about these older machines but when i have ever had a malfunction on a slot when they have to shut it off and turn it back on there is a digital record of everything that happened in the computer chip the whole time i was playing it(on the newest slots anyway) so if they didn't keep a record of this if they could have then they will have to pay it

What a load of crap! Pay her and they should be also pay penalties for causing grief to this patron

Why are all of these machines not required to go through a daily procedure to insure they are working correctly?

MGM is the same as Bally’s casino very corrupt. Here in Northfield, Ohio. It was hard rock casino excellent casino good pay outs staff was wonderful. MGM took it over a few years ago. Payouts are horrendous now. You might win one and 100 times if you go there. Horrific place for payouts.

I saw this happen before - those machines tilt exactly at the right moment - they're entirely run on computer chips

Sounds like she has a strong case.

Anyone have any links to cell phone videos of this? Supposedly, several people filmed it.