Xymox Hybrid Snare UPDATE (It's bad) 

I feel you. I’m so glad people are putting the truth out there. I ordered a hybrid in May 2019, received it finally on July 20th 2020. Of course after hundreds of emails, Yelp reviews, Reddit reviews, and a BBB formal complaint. I’m not impressed with the drum at all. It sounds nothing like a snare drum, more like a tenor with some faint rattling. I took the whole thing apart and found that the guts are cut in all different lengths and not making contact with the drum head. I have emailed them 6 times in the last few weeks asking if the would just send me the gut mechanism with correct lengths, of course all I get is the auto response. So now I have a hybrid that’s completely dissembled and I’m trying to cut the guts shorter and having to crimp new aluminum stops on each cable. I’ll let you know how it turns out, but I’m not getting my hopes up. Although this is something I shouldn’t have to do in the first place. Luckily no parts broken YET...I was under the impression from all the hype and their demos that this would sound like an actual snare drum. I had plans to review it and record with it, but I would be embarrassed to put this thing on video. I will never buy another Xymox product again. It’s a waste of time, energy and money on a product that will break or not function properly. I do endorse RCP and Off World to the fullest, their products are great and customer service is excellent. And you can play on them a week after ordering. Xymox needs a class action lawsuit. Any lawyers out there? Lol But thanks snare man for all the great reviews and honesty! You’re a good dude. Keep on getting the word out to the drum community!!

who else has been waiting since 2019

Thanks for the HEADS up

Plain and simple... either produce the drums, give refunds, or get the crap sued outta you by pretty much everyone who has tried to order one of these...

I ordered a snare pad on February 5th, 2019 shipping from USA to Asia. Still waiting...

ordered a reserved snare pad (i think that’s what it was called) and it’s been almost a whole year and still haven’t had anything.

They arent even responding to my emails i get a robotic email thats automatically sent to you...that says that all the workers at xymoz are home and the only workers working rn are the 2 owners so im not happy im actually pretty pissed off

Thanks for your video series on this product. I ordered a hybrid snare on March 3 -- about a week before things began to grind to a halt. Previous experience with Xymox told me to forget about my order and be happily surprised whenever it showed up; and to be unfailingly polite and respectful in all my communications with the company. After a few fits and starts, including a billing error at their end, the Hybrid Snare arrived yesterday. Considering their history and reputation, this could set some new land-speed record. Examining the construction closely and drawing upon my experience as a bicycle mechanic, I surmised that, regardless of their ad copy, this drum simply would not stand up to ultra-high tensioning when 95% of its construction is plastic. After watching your video series and taking in reportsd from others who've gotten this drum, I've decided to simply put it back in its box and hold onto it as a future collectible. This is as much a serious "instrument" as a vintage Noble & Cooley child's tin drum -- with the notable difference being that my vintage Noble & Cooley is still playable at full volume after sixty years. I don't have the same confidence about this Xymox drum. Thanks for a thorough exploration. Greatly appreciated. drumlove1.blogspot.com/

Find Jenn on facebook, she's been taking vacations and having a great time. Meanwhile telling you "the covid prevents me from making your year old orders."

Bought my Xymox tenor pad back in 2015. Xymox was exactly the same back then. Endless wait time and countless frustrated email exchanges that never actually led anywhere. They've been this way for years, and anyone who actually believes that they're willingly going to change without major consequences motivating them (like class-action lawsuit) is clearly living under a rock. "Different company" my gonads.

They gave me a tracking number after waiting for 3 Weeks with expedited production. as soon as I get it I'm going to sell it because I don't want to deal with Xymox if it breaks.

Had bad customer service back in 2012/2013 with them, nice to see things haven’t changed. They told me off when I was a kid, can’t imagine they’d be any nicer now.

The bottom rim cracked in 3 places a few weeks ago and Xymox has still not responded on how to get this fixed or replaced. Fun fact: Elle is their cat that they made an email account for haha

Seems like Xymox has not changed or sued yet... for those wanting a refund (I went through it twice for two different drums from Xymox). Don’t waste your time with reviews, calling directly (yea I have their number found on internet / financials), BBB complaint Etc. I tried it all. Recent orders 1. Contact credit card company (typically within 90 days, you should not have to justify anything) 2. Reason: you’ve been informed they will not be meeting delivery date (CC company will force a refund with Xymox’s accounting/bank so you don’t need to talk to Xymox) Key: banks have policies but to keep it simple, tell them you have “paper trail of official payment, IG posts of delays and not meeting delivery time .” Most have failed because either the CC staff did not tell you to provide screenshots of email proof or you did not offer it. They will see that Xymox is not responding and / or not meeting deadlines. For most people who waited more than 90 days - you can do the above. Obstacle: your bank may say it’s passed your 90 day protection... if staff is not cooperating then follow below steps: 1. Send a “friendly” email to Xymox getting some sort of estimated date in writing. They always gave me “2 weeks” on multiple occasions. Key is to get a response (yea it’s hard but this is a must). If they don’t give you one, make something up but make sure it’s friendly... “I understand you are meeting a high demand and willing to wait. I just want a general idea .. 3 months 4 months (you just need a time frame) 2. Once you have new estimated date (typically 2 weeks or something ridiculous) If 2 weeks or something short, wait for this time to pass before forwarding all email screen shots with time stamp to credit card company. They will use the new date to issue a refund based on their within 90 day protection policy. If something ridiculous, don’t wait, send everything to the bank. **offer screen shots/emails if the staff does not request it. Once it’s in their inbox they MUST work on it) Again, this bypasses Xymox’s customer service and goes directly to their banks. Basically you’re baiting Xymox to give you a new date in writing (bc they use a 2 week new timeframe template) and proving to your bank. Bank will use new date for their 90 day protection policy. Up to CC staff to issue refund but if you show proof of original estimated date and email thread with time stamp, they will most likely do it.

I got a tenor pad within 2 months (I ordered right before covid), I don't know if they're getting to new orders first or what but it's insane that people have been waiting so long.

To anyone that sees this: just don’t wast your time with xymox. If you truly want a premium custom pad either go with drumslinger perc, or Rudimental drummers. Each take a couple months for them to get them to you, but they both have quality service for their custom pads in my experience. No waiting a year for a mediocre product nonsense.

As soon as I saw that they were using the same plastic rims on their reserve pad on a high tension practice drum, I had serious doubts that they would hold up. Low and behold, Xymox's failure to think ahead comes back into light

I ordered my pads before the hybrid snare was even announced and they still haven’t arrived.

Wow... I just sent an email inquiring about the head diameter (just found out it’s 13), and got a rather quick response.... Hello, I hope you're having a wonderful week! We recently had to reassess our situation here in Southern California now that openings here have been rolled back and we are once again supposed to be closed as of 7/13. We are currently filling orders and operating 7 days per week (however, shipments go out daily Mon-Fri and sometimes they do pick up on Saturdays). Prior to this new mandate we had recently begun normal production again. Our intention is to continue operations and not completely close but to have employees stay home while the 2 owners quarantine together and operate all aspects of production at the shop on their own. This means the quantity we can produce per day is reduced, however we are determined to continue fulfilling orders as quickly as we can given the circumstances. You may already know that we had to close for 12+ weeks (mid-March to June) by the direction of the Governor of the State of California as a non-essential business. Many of our vendors located here in California that provide proprietary parts and materials to us also closed and may be closing once again but we are continuing to monitor the situation closely. Thanks for your continued patience during this time and we truly hope you and your family are safe and well. Have a good one! Best Regards, The Xymox Team Anyone notice something missing??? 😂😂😂😂

I ordered the same drum on 8/24/2019 for $133.55 and it's still "In Production." It's been a year and still no real word. It's sad to see such a good product be poorly managed. Someone else has to see the demand and fill the void, right?

So I ordered mine about 3 months ago with expedited shipping which guaranteed a 2-4 week shipping I believe. I was getting actual responses from a person the first month and a half. Typically took about 2 days to respond, and basically just said were gonna get all the back orders out within the next few weeks. I keep emailing every week untill I get one saying that they will let me know when it ships and that they don't know when that'll be. I stopped emailing untill about a week or two ago, and now im getting the same auto responses as you. Hope they're still sending stuff out. I mean their Instagram shows products they've made, so who knows.

Waiting on an October order and January order. Finally got my first response email lol.

I think the offworld pad could be drilled out and turned into a Xymox type pad with a little effort.

Ordered one July 6th, 2019. Emailed than in September, November, January, May, June, And August. Since June its been automated replies. In September they said itll ship the next week. Its so dumb that you can’t even cancel the order for a refund. They take the money and run

I started searching for a good 'snare sound' style practice pad, and came across a video that showed the Xymox compared to others... then I started digging into more videos about them... Yeah, no thanks. Appreciate your honest review; Cool concept, garbage company, I'll spend my money with more reputable, honest, decent people. Xymox can pound sand.

We need Remo TSS back 🥺

oh and btw it had nothing to do with covid people have been waiting for two years

I say we all jump on and get a class action lawsuit we all deserve our money back. I ordered mine June 2019 and have not gotten a response. Seriously let’s get this going, contact me and let’s get this going!

The editing is godlike

Ordered April 6, 2019 a tenor pad. Still waiting on Dec 1, 2020

Yoo! I’m glad i saw your video and even read the comments because i was about to order me one! And decided not to due the reviews i read!

What’s even worse is that a *_Chinese_* company (Jinbao) made a better version of this, metal hoops and an Invader-style pad on the back, making switching from the snare to the pad only around 2 seconds, longer if you have it in a tight snare basket. Sadly at this point it seems to be a one-off/limited supply, JamesAnimalHarrison has a few videos of it on his channel.

I feel your pain for sure. I will never do business with Zymox again!

yesterday we wanted to buy a toyota hybrid and were told dont expect any hybrid in less than a year from order date.

i ordered a hybrid snare in august of 2019… still hasn’t come yet.

simon, doug! this dual content is superb! i’m loving all the jokes you two crack together! call me an egg in the mornin, i sure am crackin up! i’m also in a pan with oil rn. by any chance do you happen to prefer turkey over ham?

Ordered a tenor kick and one of the hybrid snares (kick ordered April 4, 2019, snare ordered May 5, 2019). Multiple emails to them, always the same excuse; "we're working on it... it'll be soon... next couple of weeks..." They continued to push back their "estimated" date. COVID hit, then I started to get the same response you got. I've asked for refunds multiple times as it seems as they're never going to deliver the product, and they ignore my requests. I re-opened my case with the BBB (I opened one late last year regarding this and they said it would be arriving "soon." spoiler: it didn't) and now I have a new completion date for the order on September 9. We'll see if they actually follow through with that.

I filed a complaint against them with the BBB a couple weeks ago about a pad I ordered one year ago. Xymox responded with a specific date when my pad will arrive for the first time in a year. I wonder if they will actually go through with that, or if they’re even willing to lie to me through the BBB’s site as well.

I have been waiting for over a year for my pad now. I have sent multiple emails to them and now s they don’t respond to emails. If you email them now you only get a generic response from a robot and you don’t get to talk to anybody

i still don't have my hybrid snare yet but i wish that they added metal rims so the snare head could get the extreme tension that everybody likes not some plastic rim that breaks easily when tightening it

The National Guard is coming to get my pad!

Ok dude, if that is your twin brother (which I doubt) yall look I d e n t i c a l. But I feel like you do split screen, like EMC. And if that is actually what you do, how the hell do you do it so so so well? You have no in ear, anything.. its crazy. And super entertaining to watch!!!

I love your little rush figurines in the background lol

I ordered 3 and got all 3 in a little over a month.

Yeah. I keep getting an automated email response instantly after emailing them constantly. It's frustrating.

Question... Has anyone received ANYTHING from this company in the last 2 months?? I don't care if it's a pair of sticks...

I’m confused. Is this editing or our you guys different people.

Thank you guys. Xymox, I hope you read this. You just assed yourselves out of $184+

Waiting a year on a reserve pad since July 4 of 2019

If you pay $137 you can get a xymox pad in one day. Is that a good deal

According to ups I have one coming the 6th of July 2021. Interested to see if it's a box of bricks or something. Only took telling them I was going to get a refund from Paypal to get the ball rolling. Ordered on April 29th 2021.

Is there any way to get a refund and cancel the order? I ordered one last December and I highly doubt it’s going to come at this rate. I enjoyed your RCP pad review and would’ve gotten one of those if only I didn’t order a Xymox already xD

I've waited over 1 year for tenor pad and all of my recent emails to then has been the same copy and pasted message.

My son bought a pad December 26. 2019. No response on anything.

Damn I been waiting since august 8 of 2019 now, so 19 months now, 20?

Is it better to buy a 400 pearl snare or a xymox hybrid for about 250

I payed for the expedited production which said it should ship out between 2 to 4 weeks. I've been waiting for over three months. I've emailed them asking for a refund for expedited production and they haven't answered.

I ordered mine a year ago and have emailed them at least 15 times and now they are just copy and pasting that exact email that tells me that they do not have the materials to make my pad, which makes no sense considering they are posting on their instagram that they are building pads.

All companies should fear disappointing Rigano^2

If yours cracked I would think many others did the same. This company could be overrun with send backs. Makes it appear the company is trying to sell what stock pile it has then close up.

are they twins? or are they the same person?

if your new rim comes will you do another video of the hybrid im still trying to think if i still want it after seeing couple of videos about it i am still getting it but the thing is that I don't want my drum to cause me any problems or anything

Offworld is so much better about this. I got my pad in a week and emailed a question and got a response on the same day. Xymox needs to fix their production and customer service before I would even consider go to their website again.

Yall look like detectives lmao

I’ve been trying to get in contact with them but still nothing I just want to know how they are doing on orders and how much longer mine would take I ordered last March 2019

Ordered Tenor kicks and a Hybrid snare 10 months ago and still waiting with no responses to my emails...

ordered April 2020. What can we do to get our money back?

Has anyone ordered a normal xymox pad recently? Is it still super slow shipping? And by slow I mean like within 6 months? Or do those come somewhat more quickly, at least than this hybrid?

So....wait are you two different people? Twins? Haha part of me thought it was editing magic but now I'm not sure!

you should do a rcp update

Can we get a Rampad review next 😤

Can you do a review of the choppin block pad?

I ordered mine in 2019 and still no pad. I also cannot get ahold of anyone.

That's just split screen editing, right? Is that a twin?

Hey I’m working on a video talking about and addressing people’s experiences with Xymox. Is it alright if I reference your video and your experience ordering the Xymox hybrid snare drum? As well as your Xymox pad review?

Whoa how you get one

I ordered two hybrid snare drums last August. And still waiting...................

I ordered my hybrid snare December 25 2019 after 8 months I contacted the BBB. Xymox did respond that It would ship September 2020 Today is October 21, 2020 and I have no drum and no way to contact them. If you email you get the automated response. Update its now Dec 2020 a year has passed so I called my credit card co and got a refund!

Been waiting since May 2019. I have also gotten the auto replies. They have been the quickest responses I have ever gotten from them. The COVID thing would have only worked if they had a better track record. How they can legally still be in business is a shock. To me this seems like a cash grab to them. I've seen the Instagram stuff as well. I only follow them still to hopefully one day get my drum or get my money back. When I can order a brand new product from another company such as Beetle Percussion and get their BAP with in a month of its release you know their is an issue. Its the business.

I ordered a xymox tenor pad nine months ago and it's still not here and no matter what I email them they always send the same email.

Which one is better a pad or the hybrid snare

Is there any update at all

I got a offwrold invader pad but my this one snare drumer in my band got a xymox pad

listen guys, they come up with more excuses virus or not, I finally went to the BBB in 2018 and will never get anything from them again. I just ordered a RCP Drum and got it in a week and I love it. So check theirs out and do a review!!

I been dealin with that email too

Not to be snarky, but I could’ve told you this would happen

Are they brothers or is he split scredning

i orders my xymox practice pad the same night my dad left to go get milk. He came back and the pad has not arrived yet.

I sent emails asking questions and every time they responded I got the due to covid message then on the final one (i think it was elle that responded instead) said they promise that they put my order marked as important so i can get it fast as possible....its been 3 months and i just decided to buy a pad from offworld

The thing about excuses are they’re like an asshole. Everyone has one. ... And Xymox has for as long as they have existed shown their assholes. ;) ... embrace your patience for another year of “no show, and assholes”. Good Luck m8, and thanks for that very informative video!

i ordered my reserve pad in june, got it yesterday. i guess i’m extremely lucky

Jenn doesn't work there no more, but she did get married to the U.P.S. driver who delivers the labels. lol :)

I ordered mine 3 weeks ago...and this is scaring me i spend 250 bucks

Are you the same person on both sides

Finally got a Sheriff's Deputy to roll over to the facility. SURPRISE, its empty. They are moving to LA. If you are waiting for something, you'll be waiting even longer. Given their ability to keep track of things I will bet a doughnut they will lose orders and repairs etc...

What is Jen's email. I really would like to email her. I have a snare drum for $182 I am waiting on I want to directly speak to someone.

The reason nobody gets their pads is probably because they give all the "Xymox Artists" free ones first.

These videos are actually debating if I should get one or not

I get the same email. It's really really bad.

How people are still giving this company money is way over my head