This Appliance is too smart for its own good I just installed it and I cannot even get it to run a simple quick start. What happened to the dishwasher being a dishwasher turn it on, load it, run it! It's not that hard but apparently it is😢. It's so convoluted I can't get it to run a simple load!
@lawnchair13 We apologize if you are experiencing difficulties with your Bosch dishwasher. Our customer service team can provide real-time troubleshooting and support. They can be reached by calling 1-800-944-2904. Thank you.
Once I learned how to use my Bosch dishwasher I learned to like it. However, Bosch really, really should pay attention to all of the comments on this page. I can relate to most of them. It shouldn’t be this difficult to understand this expensive dishwasher. A paper Quick Start Guide should be included with the dishwasher that explains the buttons and how to adjust the racks. This could be accomplished on a single piece of paper and would have eliminated 90% of the complaints here.
I've had this dishwasher for a little over a month now. It takes a little time to get used to how to use it. I paid quite a bit of money for this dishwasher and I was afraid that I chose in the wrong one. But I've figured it out and it works great. A lot of the reviews say it doesn't dry the dishes well with this new crystal dry. But once you know how to use it it works great. The buttons have a very light touch. You first lightly touch the start button and then you very lightly touch the cycle you want. I found it best to use heavy or normal and then use both sanitize and crystal dry. The dishes come out immaculate and they're very dry. Of course there's always going to be a drop or two of water on some things. That is just the way it is. But the dishes come out pretty much 99% dry. I am very happy with the Bosch 800 series. I enjoy the top third rack for the silverware. It frees up the bottom rack to add a few more items.
thank you! something in plain english- I've had Bosch dishwasher bbefroe- this one (we got a 500 series) seems unnecessarily complex and i was ready to hate it
We have only done 2 loads of dishes and both time everything was soaking wet. Clean, but soaking wet. I had to dry things on a rack on the counter. I will try to get the dry cycle to work but why in the world is it called Crystal Dry? S/B just dry. Makes it seems like it is something special only for crystal.
Thank you for your feedback, Liz! We're so glad our "Getting to Know Your Bosch Dishwasher" tutorial was helpful to you. It's great to hear that the video provided you with some valuable information, even after using your dishwasher for three years! If you have questions or need assistance, please don't hesitate to contact our customer care team at 1-800-944-2904 or BoschCare@bshg.com. Thank you for reaching out and for choosing Bosch!
Hi Marc, thanks for contacting Bosch. We are sorry to hear that you are experiencing difficulties with your appliance. Our customer support team is available to assist you in real-time with troubleshooting any issues you are having. They can be reached by phone at 1-800-944-2904. Thank you.
No kidding - Bosch really screwed up with this user interface. My poor parents were ready to send it back it was so confusing for them. Even I had to read the manual to try and get an idea of they were trying to get us to do. BIG TIME FAIL. It is a DISHWASHER, not a rocket ship. It should be SIMPLE.
Hi Raquel, thank you for your question. The unit should beep at the end of the cycle, however not during. We're happy to troubleshoot this with you, please connect with us at 800-944-2904. Thank you!
We're sorry to hear you're not getting the best drying results from your dishwasher. Here are some tips that should help: 1: The use of a rinse agent such as Finish® Jet Dry® rinse aid to help dishes dry faster. 2: For everyday use we recommend the Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3: Selecting special drying options like Sanitize and Extra Dry, as these operate at a higher temperature and help enhance drying results. If these tips do not help improve drying, please contact our Customer Care team at 1-800-944-2904 for additional real-time assistance. Thank you.
iv had mines not 24 hours and i hate it.. i went from a dish washer (older one) one button push close it and its starts working this seem to want to blink blink and think and i gotta do this and that i hate this new tech stuff..jus wash my dishes already
Hi, thank you for this feedback. We're sorry to hear you're having trouble with your dishwasher and our team would be happy to help teach you how to use your Bosch appliance. Connect with us at 800-944-2904. Thank you!
I personally don’t think is necessary to watch a video to start a dishwasher machine 🙈 But here I am . Non sense. All I need it’s the dishes cleaned. It should be 1 f button?😂😂☀️🙈
OMG EXACTLY. I don't need wifi and remote start. Just give me a good, reliable cleaning machine with a couple of no-brainer buttons. It's midnight. I just want to run the damned dishwasher, not program a rocket. I hate this new monster in my kitchen. What have I done?! 😱
I don’t mind extra features, but there should be a simple default that works for most cases. We got ours a month ago. I thought it cool that it would connect to an app via wifi, but when I then tried to start it via that app, the options button & the start button did nothing. Possibly they are greyed out, but i cant tell because they all look the same. Fine, we can start it manually but it still annoys me to have an app that doesn’t seem to work. If nothing else, if i click on a disabled button, especially as a first-timer, it could & should pop up a helpful balloon explaining what I need to do to enable that button.
I have light gray stationary tines immediately next to black moveable tines so the bottom rack does not offer a space for a pot, am I missing something? Very odd configuration.
Hi @sueb4608 The following link provides tips for loading: www.bosch-home.com/us/experience-bosch/tips-and-tricks/all-articles/how-to-load-your-bosch-dishwasher. If this doesn't resolve the issue, please contact our customer service team at 1-800-944-2904, who would be happy to provide real-time troubleshooting and assistance.
My dishwasher does not have movable tines. I bought from Costco knowing I could trust them. How to get moveable tines? Do I buy different baskets to replace the ones that came with my machine?
Unsolicited comment here…. There was a preexisting Bosch 800 Series installed int the home we purchased two years ago. It’s extremely quiet and thoroughly cleans. Highly recommended based on wwour experience.
We bought a brand new Bosch dishwasher it’s a bloody pain,for two people I really don’t think it’s worth the time and effort,washing up by hand is much simpler😅
Hi, thank you for getting in touch. We're sorry to hear about the trouble you are having. Our team would be happy to help with any issues you are experiencing. Connect with our team at 800-944-2904 or BoschCare@BSHG.com. Thank you.
4:43 Beautiful, expensive dishwasher. Why don’t they put a water softener in the 800 series with the black stainless finish? It took a week to figure out how to run the darn thing. The instructions are not user-friendly! frustrating experience trying to sync with the app. I ask myself why didn’t I buy a cheaper model I could run?
Once you select options and press start, you’ve 4 seconds to close the door otherwise the dishwasher will reset. This is a safety measure for kids, at least in the 800 model I have. Also, the APP is very convenient, not easy to setup, but once set, it saves time and effort to choose the settings.
We just bought/installed a Bosch 300 series dishwasher. We were instructed to do a 15 minute test cycle when running it. Sadly, there are no instructions on how to do this. Can you add this to your instructions?
LOL - i just installed a 500 and laughed about the same thing. Its like these things are designed by very smart people that are unable to relate to regular folk with regular sized brains :)
I’m here after downloading the app to see if this video had any helpful pointers. Yes this intro to the racks was a bit helpful. I’d like to see a troubleshooting video. It would have been helpful 11:00pm last night when I couldn’t figure out why my 2 month old dishwasher would not start. The red light on the floor just kept blinking. I tried resetting the dishwasher. Turning the breaker off as suggested somewhere I think in the Bosch troubleshooting section. It turns out the handle on a mug I loaded in the middle rack was sticking out in the back of the dishwasher. Even though the door latch clicked closed, apparently the dw door latch signaled that it was not closed properly I guess?? after turning the mug so the handle was facing toward the middle a bit solved the puzzle. I had to search the internet for the answer to this mystery. Frustrating.
Hi Susan, we greatly appreciate you taking the time to provide this detailed feedback. It will be shared with the appropriate groups as we're committed to continuously improving our products, services, and the overall customer experience. If product support is needed, feel free to contact our team at 1-800-944-2904 for real-time assistance. Thank you for being a valued customer and choosing Bosch.
Great product, but why no cycle complete light? There's a white light on the door while the unit is washing. Couldn't this change to say, green, to show the dishes are clean?
Hi James, thanks for your feedback. Our team greatly appreciates you sharing your experience with us so far, and we look forward to hearing updates in the future. Customer Care is available at 1-800-944-2904 or BoschCare@bshg.com if you have questions or need product assistance. We'd be happy to help. Thank you for choosing Bosch.
Is there any way to use the Wi-Fi feature just in house and not send any feedback to Bosch (and whoever else) via the app? I am appalled at just how much personal information is required and consequently being collected to run the dw via the app. Do I really need to volunteer to receive marketing from Bosch just so I can run the app? I didn’t realize I can’t use some of the dw features unless I’m connected via the app. I deleted the app after read the user agreement and found it would invade my privacy. I feel ripped off paying for a model with Wi-Fi I’m unwilling to use. (If you don’t give the customer a choice you need to warn them of the liberal user agreement BEFORE they buy the dw ..😊so they can make an informed decision). Please do not tell me it’s for customer convenience to “better serve us”. Please do tell me Bosch was thoughtful enough to let their customers use Wi-Fi without invading their privacy.
Hello, we understand and appreciate your privacy concerns. As with other apps & digital devices, users can still use wifi features & opt out of sharing app usage data by selecting the settings icon -> privacy and usage -> tap the “Allow app analytics” toggle to turn it off. We hope this helps!
Sure wish that delay option button was still on the new dishwashers. I am still trying to figure out how to set a delay on the panel (via a favourite) from the app. Using the app each time is stupid.
I can’t seem to get the remote “schedule” to work on Home Connect. I set the schedule and nothing happens when the time comes. I have to start it myself thru the app when I’m not around. I do love the dishwasher tho. It’s so versatile and cleans most efficiently.
Hi and thanks for reaching out. We are sorry to hear that you had had difficulty with your remote start on the Home Connect. If assistance is still needed our Bosch Customer Care Team is available at 1-800-944-2904. Please know we're here to help. Thank you.
I just moved into a house with a SHPM65W52N/11. I cannot get it to actually work. Lights go on. time runs down but no actual cleaning happens. I am ready to replace it with something simpler, more mechanical that actually works!!!
Hi Elizabeth, thank you for reaching out. Rather than buy a new unit, you may consider checking up on the use and care manual for yours, as it may be working perfectly! Here's a link spkl.io/60564blBo to download the manual. Additionally, feel free to contact us at 800-944-2904 if we may answer any questions.
Hey Bosch! You need to edit your user manual for the Bosch 800 series. When going to basic settings your manual states "Press SETUP 3 SEC. for 3 seconds." You need to edit this to "Press EXPRESS for 3 seconds." I've been pressing the SETUP button for 3 seconds and nothing was happening thinking that it's a separate button when it's actually the EXPRESS button that needs to be pressed for 3 seconds to enter the basic settings menu.
Hi CD, thanks for reaching out. We appreciate you bringing this to our attention. Could you please provide us with the model number of your dishwasher? Thanks.
Thanks for providing the model number. We have forwarded your feedback to the appropriate team as we strive to continuously improve the customer experience. If you have additional questions or concerns, please contact our customer service team at 800-944-2904.Thanks
Hi Mr Bosch USA. As my previous comments allude to, I’ve just bought mine today and thank goodness the classy interface is on the door. My question is this. I can’t find anywhere in the manual that goes over what auxiliary options match the programmes on the LHS interface of the machine. Eg, say I use auto wash, how many of the 5 auxiliary options on RHS of interface can I use. There are 7 options in away, but 5 main ones. Cheers.
@@BoschHomeAppliancesNAmerica Hi, Bosch Representative ! The model Bosch Series 8 serial number is : SMS8ZD101A. Free standing. So I appreciate any help with much gratitude from me. Apart from the top paragraph from me, if you can directly or indirectly tell Bosch from me, that hopefully they’ll make the interface touch screen less sensitive and finicky and over time they can make the user manuals more simple and concise. Anyway I could say this machine is the Ferrari of all machines. The mechanics and engineering and functional design are 2nd to none. Cheers NZ.
Thanks for providing the model number. Certain features such as Intensive Zone and Extra Dry are not meant to be used with gentle and express cycles as they are for delicate dishes and glassware. The rest of the options can be used with all cycles. If you have additional questions, please get in touch with our customer service team at 1-800-944-2904 for real-time support. Thanks.
I have the 2023 bosch ... Are you kidding me that you have to connect the app to get half loads ultra dry cleaning features this is total garbage. I cannot believe I just spent this much money on this piece of ....
Hi C R, thanks for reaching out. We’re sorry to hear that your Bosch dishwasher has not met your expectations. Our goal is for customers to have a positive experience with our products, and we regret falling short in this instance. We deeply value your satisfaction and would like to assure you that we take your feedback seriously. Your comments will be shared with our product development team as we consistently strive to improve our products, services and overall customer experience. If product support is needed, feel free to contact customer service at 1-800-944-2904 for real-time assistance. Thank you for choosing Bosch.
FYI I see on the 800 series that you can store one cycle choice as a favorite on the dishwasher so that you can start that cycle without the app using the favorite button on the dishwasher panel. You can also store other favorites that can be started by voice using Siri, Alexa, or Google Home. Any of these options need to be set up in the app, but once stored can be used w/o the app. (Use permanent remote start setting so you don’t have to enable remote start on the panel for the voice-activated favorites.)
Hi Johnathan, we are sorry to hear that you are having problems with your dishwasher. The best option for real-time troubleshooting is to contact our customer service team at 1-800-944-2904. For additional assistance, you may email BoschCare@bshg.com with the dishwasher model number and serial number along with your contact information. Thank you.
I have had Bosch dish washer before- loved it- i am ready to hate this overcomplicated piece of you know what. and sort of expensive. @@BoschHomeAppliancesNAmerica
Not particularly happy that I have to use a rinse aid all the time in order to get dry dishes and dry interior of the DW. Also I am finding it difficult to add the rinse aid to the dispenser. How much should be added when the light goes on indicating the dispenser is empty? No indication when it is full.
I am having fits where u don’t really understand the red floor light or the blinking red floor light or the beep when you start it. I keep thinking it is ready close it , see a red light and two hours later I see it never started. Also does the blinking red mean it is done? I guess they were too cheap to add a green light.
I purchased a Bosch 300 series and have used it 4 times. The clean indicator light comes on for a couple of minutes at the end of the cycle and then goes off. So unless you are in the room you don't see the indicator. I contacted Bosch by email and they said "if you open the door or manually turn off the appliance the indicator will go off"...that is what i expected but it does not work this way. I was told to do a factory reset (tried but it didn't work). I expected more from Bosch and would like to resolve this issue.
Hi Eileen, we apologize for your experience and appreciate you bringing it to our attention. Please e-mail your dishwasher's model number to BoschCare@bshg.com. A member of our team will research this further and respond to you directly. Thank you!
Just installed my new Bosch. Have downloaded the app. I can’t find a setting for the rinse cycle. Really disappointed that all the cycles aren’t available without the app.
there is a loud click when you close the door, and a slight scraping sound too. should opening and closing it be silent? should you only grasp the handle in the middle to open and close /
Hi, we apologize for any inconvenience and appreciate you bringing this to our attention. When the dishwasher is properly installed, you should be able to open/close the door simply by pulling or pushing the handle. Although you will hear a click when closing the door, you may want to consult a professional installer regarding the scraping sound. If you have additional product-related inquiries, please connect with our customer care team at 1-800-944-2904 for real-time assistance. Thank you for choosing Bosch.
My Bosch is great, it is very, very worth the price paid! We bought ours during a low inventory period, our store only had the smallest model available. I plan to buy the largest one, store it for future use.
My expensive 800 series SHP78CM5N/22 was installed yesterday. The installer turned on the dishwasher (normal cycle and without dishes) to make sure that it was working properly and it seemed to do so. 2 hours later, it seemed to be done. When I opened the dishwasher door this morning, the inside was sopping wet-not just a few droplets, but sopping wet. I didn't clean it up-just went about my day. It's 5:00pm now and just opened the door again to put dishes in the dishwasher and the inside is still sopping wet. My old, relatively inexpensive Whirlpool actually dried the dishes without having to turn on a dryer button. I would expect this very expensive dishwasher to perform better than the old Whirlpool. Very much regretting my decision to buy this expensive dishwasher now.
Hi, thanks for reaching out. We're sorry to hear this has been your experience. Please know that your feedback is very important to us and will be shared with the appropriate teams for additional consideration. Your dishwasher is designed to dry using the PureDry® condensation drying system. This is an energy-efficient, closed-drying system that does not pull in outside air or use an exposed heating element. This process works by heating the dishes with hot water during the final rinse. The cooler stainless steel pulls moisture from the dishes. The inside of the unit will be wet at the end of the cycle, but the dishes should be dry. It's important to note that plastics don’t retain heat as well as other dishware materials and don’t dry as well. To improve drying results, we recommend turning on the Intensive Drying feature. For any product-related inquiries or support, please contact Bosch Customer Care at 800-944-2904 for real-time assistance. Thank you.
@@BoschHomeAppliancesNAmerica I ran the dishwasher again last night on Auto and then selected BOTH Sanitize and Crystal Dry. (I don't have anything called "Intensive Drying"). I had to hand towel all of the dishes this morning. Our old Whirlpool got the dishes dry without even selecting the Dry function. And BTW, when I lightly touched the Sanitize and Crystal Dry (per instructions), a little light appeared, but then quickly went off, so I had no idea if it actually selected those features. There is no way to tell. We paid nearly $1600 for this dishwasher and our old, less expensive Whirlpool was MUCH better. Bought the dishwasher at Lowe's and a technician is coming out. I'm considering replacing this with another, more reliable dishwasher and probably not Bosch. We love our Bosch fridge, but this dishwasher is horrible and not at all worth the high price!
@@BoschHomeAppliancesNAmerica The names of the drying options are confusing and unintuitive. I too have an 800 series and there is no Intensive Drying button, only Sanitize and Crystal Dry. Sanitize doesn't seem to have anything to do with drying dishes and Crystal Dry implies you are drying crystal glasses. Who does that every day? Why isn't there a simple Dry Button???? Or call it Pure Dry? That would make sense. And why do we each have to call Customer Care to learn how to turn on the Intensive Drying feature? Why can't you just tell everyone here???????? We are regretting this purchase too.
Very impressed with my Bosch 800 with water softener (We have very hard well water). So well designed! However, I have one fear. Do the water softener pellets that exchange the salt with calcium ever have to be replaced? If so, how do you do this? Another problem of my own making. I find myself rinsing with multiple (9 minute cycles) as I add dishes during the day. Then, at the end of the day run an "express" cycle, with extra shine on the full load of rinsed dishes. I use detergent "pods", either Finish or Cascade. I suspect that using this method leaves soap residue, as at the end of the express cycle if I run a 9 minute rinse cycle, the water appears a little soapy. Therefore, instead of using the pods, I am going to try using a smaller quantity of liquid gel in the dispenser, only up to the first line. (allowing me to modulate my soap quantity, which I cannot do if I use the pods.).
Hi Richard, thanks for contacting Bosch. The salt reservoir would need to be refilled with the water softening salt, but the refill salt indicator will illuminate to let you know when it's time. We recommend using powder detergent if you can't use pods, and avoiding liquid detergents. If you have any further questions or concerns, you can always get in touch with our customer support team by calling 1-800-944-2904. Thanks for choosing Bosch.
How is the best way to add the jet dry? I seem to not have a reserve and need to add every time. And how many washes can you have before having to add more jet dry?
Thank you for reaching out. We're sorry to hear about the trouble you're having adding rinse aid. While we have information available on the Bosch webpage for your product detailing this, our Customer Care team is happy to assist as well. Connect with us at 800-944-2904, or BoschCare@BSHG.com. Thank you.
4:43 i moved into a house with a bosch no manual watched this but it only seems to work in auto and that's 50% I'm not sure if I'm doing something wrong or if there's something wrong with the dishwasher
I need help! Love this dishwasher over the years, but I need to wash something that requires me to turn off the heat cycle. I have a SilencePlus 44dBA. What mode(s) do I use for both cycle and options?
Hi, thank you for your question. SilencePlus44 references the sound rating of the unit and is not a model number. Our team would be happy to assist. Please contact us at 800-944-2904 or BoschCare@BSHG.com. A team member can help you locate the model number and provide the info needed. Thank you!
Hello, thank you for reaching out. We're sorry to hear about the trouble you've had with your dishwasher. We encourage you to seek out a repair provider to assist with this. See the Bosch website in your locale for assistance locating one.
Our dish washer has Heavy, Auto, Normal, Speed 60. Cannot put it on Speed 60. No matter what we do it goes for more than 2 hours. I should not have to download an app to run a damn dishwasher.
I had that happen. There is a way to turn it back on using the app but it is not listed. So I had to call Bosch and get a technician to turn it back on. Don’t know why it turned off in the first place.
I'm trying to connect my used DW to power. The Dishwasher has a white wire , a black wire and a green w yellow stripe running along its length. Is the green w yellow stripe a ground or how do I connect to house white and black wires???
Hi Thomas, thank you for reaching out. We'd be happy to provide an installation manual for the dishwasher you purchased. Email our team with your model number at BoschCare@BSHG.com, we look forward to assisting!
Hi, thank you for your question. If your model features a display on the top control panel, this will shut off while the appliance is running to conserve electricity. Thank you!
Hi, thank you for reaching out. Unfortunately, there is only one bottom rack available per dishwasher as they are not interchangeable, but a replacement rack can be purchased directly on the Bosch website.
That could be a fab dish washer but would not recommended those tablets you recommend for the dishwasher. Probably excellent foe everything but not glass.. Either use a soft tablet or don’t wash glasses in dishwasher. Glass get marked.
Hi A, thanks for your question! Yes, you can open the dishwasher while it is in operation. Follow these steps to interrupt the wash cycle: 1. Press On/Off. The program is saved, and the appliance switches off. 2. Press On/Off. 3. Press Start to resume the wash cycle. If you have additional questions, please contact our customer care team at 1-800-944-2904 for real-time assistance. Thank you for choosing Bosch!
But then Bosch at India, says that finish tablet sold online are fake, so they recommend to use Bosch Detergent, salt & rinse aid only? confusing as to what to do? also should i descale the newly purchased dishwasher before i start loading utensils? Customer support said Descale once in 45 days? confusing please help
Hi Meena, thank you for reaching out. You've connected with Bosch Home USA. For Customer service in India, we encourage you to work with the Bosch India team. Thank you!
My problem is that my dishwasher which I purchased in June 2024 and was delivered July 10, 2024 has no rinse button on it. Why are you showing this video when it is obsolete?
Are the indicator lights only related to delaying the wash? I found no explanation of the numbers or the 3 dots above in the 2-page quick start guide booklet. And the other documents that came with the dishwasher only pertain to installation.
Hi Cinde, the indicator lights at the top will illuminate for the following reasons: when the dishes have been sanitized, when they are clean, and when it is necessary to add rinse aid.
Hi Vicki, thanks for your question. Unfortunately, Speed60 cannot be set as the default cycle. We apologize for any inconvenience. Our team greatly appreciates you reaching out, and thank you for choosing Bosch!
@@BoschHomeAppliancesNAmerica Thank you … I also have a smaller (narrower) Bosch, however I can’t find the model #. AUTO on that goes for 2hr40mins which is WAY too long. Delicate takes about 1 hr. Can I set that machine to default to a Delicate wash?
Hi Vicki, thanks for reaching back out. The settings cannot be programmed to change the default cycle from Auto to a different cycle. We're sorry for any inconvenience this may cause. If you have additional questions, please connect with our customer care team at 1-800-944-2904 or BoschCare@bshg.com. Thank you again for choosing Bosch!
I have 800series super silence plus dishwasher..is “myway” rack suits it?..if yes..how can i buy that rack?..i feel it is more functional than the “flexible” one that is on my dishwasher..anyway..i hope Bosch redesign the ceiling shower..its coverage is poor..
Hello, thank you for your question. We're sorry to hear you're unhappy with the rack design of your Bosch dishwasher. We do not recommend modifying dishwashers from their original factory configuration.
Hi Daniel, thanks for your question. We're sorry if you're experiencing a problem with your dishwasher. As our response would vary depending on the model number, the best resource for information and troubleshooting steps specific to your dishwasher is the Use & Care manual. You can download a copy of your manual by visiting the following link: www.bosch-home.com/us/owner-support/owner-manuals. Our customer care team is also available at 1-800-944-2904 to provide real-time assistance if needed. Thank you for choosing Bosch.
I noticed that the red light indicates it’s on and running. If there is a power outage, it will not show the light and once power is back on, it will continue to run its cycle from the point where it was interrupted.
4 месяца назад
It was good, but missing the information about adding salt and setting up the water softener
Why does my Bosch dishwasher blink 3:00 and beep when the door closes after the cycle is complete? It does this every single time I wash a load of dishes. I have to manually press the on/off button so it will stop.
Hi Chriseekim, thanks for your question. For assistance please email BoschCare@bshg.com with the model number of your dishwasher. We can then provide you detailed instructions on how to activate the auto power off, if your model is equipped with this feature. Thank you.
I just started using my new Bosch. I am very concerned that no matter what wash or addons I choose it takes almost two hours to run through. That seems ridiculous for a dishwasher and not very energy or eco-friendly at all. At that rate I would need six to seven hours for a Thanksgiving dinner for eight people. How can I adjust the time down? Is it a water pressure issue?
Hi Michael, thank you for contacting Bosch. It is understandable that two hours may seem long for a cycle. However, this is normal for most dishwashers and is not an indication of a problem. Wash cycle times are calculated using 120°F (49°C) water. Cycle times may be impacted if the water is not flowing into the dishwasher at this temperature. Additionally, you may be able to select a shorter cycle depending on your model, such as Express or Speed60®. Please contact our Customer Support team at 1-800-944-2904 if you have any other questions. Thanks again.
I wish I could return my 3 day old $1300 Series 800 because despite it allegedly having a circulation fan to dry the dishes off according to the marketing wank, it leaves anything not constructed from ceramic or stainless steel very wet. I was going to buy a Kenmore or a Maytag for around $650 but I was talked into it by the 'appliance expert' at Home Depot who said the 800 series is seconded only by the Bosch Benchmark series (which costs two and a half mortgage payments - $2600) for its ability to dry plastic, silicone, and UHMW items. However, Home Depot will not accept a dishwasher return after 48 hours. Since I only need to wash dishes once a day, at the end of the day, I have only ran it twice. The first time I just hit 'normal' and wet dishes was the result. The second time I hit the Crystal dry function and normal and wet dishes was the result. I just hope that tonight when I run it again on 'auto', crystal dry, and sanitise (as some threads online say to do for the best drying) it will actually dry my dishes. If not, I got screwed by the guy at Home Depot who sold me a dishwasher at twice the cost but without the ability to finish the job it was supposedly designed to do.
Hi Ja, we're sorry to hear you're not getting the best drying results from your dishwasher. Here are some tips that should help: 1: The use of a rinse agent such as Finish® Jet Dry® rinse aid to help dishes dry faster. 2: For everyday use we recommend the Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3: Selecting special drying options like Sanitize and Extra Dry, these operate at a higher temperature and help enhance drying results. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional real-time assistance. Thank you.
I have the same frustration. Here’s what I do: After the cycle is done I shake the water off all plastics, slightly shake the 3rd rack, run a dish towel over the third rack’s edges, and then dry the inside of the door. This will take about a minute. Now jam a large rubber spoon between door and dishwasher to keep the door propped open slightly. (Mine snaps shut automatically). 30 minutes later all the dishes will be dry. I keep hanging up the wet towel to dry as to not use extra resources. After I found the longer cycles don’t do anything better than the 60 min cycle I only use the faster cycle. Now If Bosch would send me better top and bottom racks (the third rack is perfect) I’d actually like this dishwasher. However, the tines point the wrong way. Yes, I’ve watched the loading video. However, it’s not practical the way the tines are arranged and my dishes aren’t sitting tight. This is the longest it’s taken me to load a dishwasher, and I’ve operated a lot of dishwashers!
I do not want to have to use my phone to use my dishwasher. I do not want to scan a QR code to figure out how to work it, though I did and the brochure I got simply had 47 pages about all the features, no where did it tell you how to turn it on. I am very frustrated. I want to know how to turn on the jet dry option, how often to fill the jet dry port at this point. I have spent several frustrating hours on this over the course of 6 weeks and I still can't access all the features. That said, I now resort to putting it on normal. Not too satisfied with product. Would not have bought if I knew there would be no instruction manual and phone compatibility. Maybe I'm just too dated, but I'd like to load my dishwasher and push a couple of buttons and it works and does its job. Besides that, it's quiet and attractive. Seroiusly though, I could've hand washed all the dishes from the last 6 weeks in the time I've spent trying to figure this out.
Hi Pete, we appreciate you sharing the model number with us. However, after careful examination, we regret to inform you that the VarioDrawer 2 SMZCD200UC (part # 00770656) is not compatible with your dishwasher model # SHEM63W55N/20. The dishwasher model number specifies its features such as size, handle style, noise level, series, material, and sales region. If you have any additional questions please call our customer service team at 1-800-944-2904. Thank you.
The new Benchmark Series Dishwasher has something called VarioDrawer Pro. What is it? I can't find any info. Also, is there a way to turn off the laser light feature? I have dogs and they will destroy my floor trying to get to it.
Hi Lynette, thanks for reaching out and your interest in Bosch dishwashers. The VarioDrawer Pro is a different type of 3rd rack and can be viewed via this link here: tinyurl.com/y245rpjt. As for the InfoLight/TimeLight features, those can be turned off if you wish to.
@@BoschHomeAppliancesNAmerica Thanks for the link, but it really doesn't have any information. Can you please tell me the difference between the Flexible 3rd Rack and the VarioDrawer Pro 3rd Rack?
Hi Lynette, thanks for your question and interest in Bosch! You can view the features of our flexible and standard third rack options here: www.bosch-home.com/us/products/dishwashers/third-rack-dishwasher, or visit the following link to our dishwasher brochure, available here: media3.bosch-home.com/Documents/22972014_Bosch_Dish_Brochure_Web_SPREAD.pdf. We hope this information helps. If you have additional questions, please connect with our customer care team at 800-944-2904 for real-time assistance. Thank you!
I bought this one for the 24/7 leak protection as the last one we had not a 300,500 or 800 series we bought 12 years ago at Lowe's leaked and cause me much damage to basement. We had just spent of $160k to finish basement t after 13 years living here and the machine leaked lots of water. If not for my granddaughter going to watch t.v there it would have went on much longer probably collapsing my flor. So I like this has floats in ot for leak I also bought water sensors for added protection. Never hear of this happening again until my neighbours saw the machine on the curb. Guy two doors awa had same made it lasted him 9 years same issue. Two other peopl on my street had this happen so beware of leaks on dishwashers. I was lucky the client was drop clueing or would have been smashing drywall. I'm terrified of these machines now I hope it neve ver happens again. That's why I paid up.
I just used my 800 with crystal dry for the first time today. The red light turned off, so I opened it and the dishes were still clearly being dried. They were too hot to touch. If I let it go longer will there be a green light or something that turns on to signify drying is done and it is OK to open?
Hi, thanks for reaching out. We'd be happy to look into this. For further assistance, please contact our customer service team at 800-944-2904 or email BoschCare@bshg.com with your model number and a team member will respond in turn. Thanks.
Hi, thank you for your question. Models that feature the hidden (top) control panel deactivate while hidden to help conserve electricity. See your HomeConnect app for remaining cycle time, and other options. Thank you!
@@BoschHomeAppliancesNAmericaso you’re hiding the display from those of us who are trying to operate the thing. Now that takes a particular set of smarts! Be nice to have a countdown… which is probably the most common thing people want to see!
Hi, thank you for this comment. Bosch manufactures both hidden control/display, as well as front control/display models for customers to choose from. We encourage you to select the best choice that works for you. Thank you.
TIP, to change wash cycle settings Press the Start button and hold 3 seconds. Its a Reset. Then press Start and wash cycle of choice. You have to do Reset or cannot switch.
Hi Alina, if this is the case, your unit is equipped with the InfoLight, not the TimeLight. The InfoLight will display a red LED to indicate whether the unit is running or not, however it will not display the time.
Is there a written manual for operating the Boxch 300 series? I've just gotten mine, and the video really helped, but we don't always have good internet service and a manual would be so helpful.
Hi, thanks for reaching out. Unfortunately, we no longer manufacture hard-copy manuals, but you can use the following link to locate your manual and print out any portion as you wish: www.bosch-home.com/us/owner-support/owner-manuals. Thanks.
Hi Lois, thanks for reaching out. We are sorry to hear that your spray arm has come off. Please email BoschCare@bshg.com with the model and serial number of your dishwasher along with your contact information and a member of our team will respond to assist you. Thanks again.
We have used liquid detergent in our Bosch for years. It works flawlessly. HOWEVER it is VERY IMPORTANT, is to USE VERY LITTLE DETERGENT. The Bosch is so efficient and it uses so little water that it cannot effectively rinse excess soap scum. It will gum up your dishwasher and leave a light residue of soap on your dishes. (Here kids, you are going to love breakfast today!) The effect is multiplied if you have soft water (or if you have a Bosch 800 model with the built-in water-softener). Soft water always means you need LESS soap. When using liquid dish soap... we use three or four fat-drops. That's it. Seriously. Barely enough to cover the bottom of the dispenser. It works beautifully. HOWEVER, If your water is hard (or you don't have the built-in water-softener) experiment a little. In a nutshell, don't use too much. If you do, change your name to Bubba, buy a gun, chip your diesel pick-up (so you can "roll-coal" on bikes and any Prius driver) and prepare to hate your Bosch. If Bubba lives in your home, the Finish tablets are generally a great solution. It is difficult to mess-up with them (though Bubba WILL find a way). 😛 Liquid soap works great if you have half-a-brain. Probably the same with powdered dishwasher-soap. Less is generally better.
BLAH BLAH blah. My control panel is stuck on express wash which i did once and now i can't get it back to auto. Nowheret to find out how. Mine is about 5 years old
I just finished the wifi connection on my new Bosch 800 Series, installed 4 days ago. Its a shame the paperwork doesn't include well-written instructions, trouble shooting. Etc. You have to connect by Wifi to get better instructions. Thats not right. Not everyone wants to use this feature or are not techi capable, no matter how simple. I chose a more expensive model because it has Crystal Dry which mentioned that it "even dries plastic." First time running it, plastics are wet. Door was wet and remains wet. Youve no idea how this irks me. And now i read tgat you must use a drying agent. Well, i never "had" to before in ANY d/w and it dried fine. Of course, not the plastic. If you download the Home Connection app, and perform the various steps, you can opt to check off extra drying. So much for Crystal dry. No dice unless you buy drying agent liquid. More expense. The 10 yr old Bosch we just replaced wasnt so dang needy. And no perpetual wet door. This is my last Bosch. More $$ spent dies not automatically insure better product.
Ugh I really wish you guys didnt change the pause function. my old dishwasher, when I opened it to add another piece to wash , I just closed it and it would start back up. Now I have to remember to click start each time. So annoying. You took a good feature and made it awful.
Yes, do not put anything in there and make sure that it is not blocked by anything.(in case you decide to place a small pan,or the like, on the top rack).
A video explaining the basic operation settings would be helpful. New 800 does not connect with the home connect app, and 3 sec setup doesn’t do squat. I just see 02:38 flashing.
Hello, thank you for this feedback. We'll pass this to our teams for their review. For assistance with your dishwasher, connect with our team directly at 800-944-2904. Thank you!
Just got our Bosch 800 and you actually have to press EXPRESS in the 800 to go into basic settings. I was confused by this as well and was pressing the "SETUP 3 sec" button. Bosch needs to fix their user manual.
Hi, thank you for your question. Your rinse aid dispenser may be full, in which case the overflow will spill out the bottom of the rinse aid container. Thank you!
If your rinse aid dispenser is indicating that it is empty while full, we recommend trying to perform a manual reset on the dishwasher which you can find inside your instruction manual. If you require additional assistance, please contact our customer service team at 1-800-944-2904 and we would be glad to walk you through it.
My biggest issue is that if you open the dishwasher after starting it, maybe to add something else, when you close it, IT DOESN'T AUTOMATICALLY RESUME but issues a long beeeeeep to tell you that YOU MADE AN ERROR. You have to hit Start again and close it within a few seconds and it will then resume. This long beeeeep also happens when the cycle is complete and you open the door to unload it and then close it - beeeeeeep. You have to manually turn it Off when you unload it.
Hi Bill, thanks for reaching out. Our dishwashers have a built-in feature to help prevent unintentional operation, e.g. by children. After starting the appliance, the door has to be closed within 4 seconds, otherwise, the operation will be paused. As far as the cycle completion signal at the end of the cycle, with some models, this can be turned off. If you could please provide your model number, we would be glad to let you know if this is a feature on your specific dishwasher. Thanks.
I just had a 500 series installed. I downloaded the app and the ONLY useful thing I've found using the app is that I was able to turn off the beep notice at end of the cycles.
