I am a great fan of Awesome Open Source. The content you are uploading literally helping me in different situations, Thanks for that. Q: Is there any open source tools that can monitor a particular website. Like the site UP time and downtime. Pinging of that site IP is disabled. In this case how we can monitor. Thanks in advance !.
Uptime Kuma is awesome for this. I use it for my homelab sites, and have it setup to send me alerts in rocketchat. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-ausjbvJrjFI.htmlsi=aQITSQpF5NpOFYVF
Things I would want to know: What does the tickets look like from the user and admin perspectives - shockingly this is missing from every youtube video and their website. What does the KBA look like? Admin side and user side. What self-service automations are available?
I get that. These videos get pretty long, so I don't show every detail to keep them from being hours and hours, but I think your request is valid. I'll see what I can do in future videos.
@@AwesomeOpenSource I understand. The devs should be doing a better job on their end. That said thank you very much for all your videos. You cover so many interesting pieces of software.
Are you creating a new droplet for this server as well? if so what is the size you recommend and will you ever use the same droplet for multiple tools as I see you have named this one @tools.
I did. I'd say get at least the RAM and CPU they recommend for the server to run. I put mine a larger server because I'll be using this one for multiple applications... Zammad, Zabbix, Wazuh, etc.
@@AwesomeOpenSource thank you so much! I can't wait to use all these. I have used most of the enterprise grade super expensive stuff since I work in a big DC but I have followed your opensourcery for a long time and always thought it could be done! Keep up the great content!! I will support when I can for sure!
Hi. Whats your favorite between Zammad and UVdesk? If someone needs to enter by himself his own tickets that he served which of the two is better if any? Thank you. PS: Inside the .env file everything is hashed as comments. Your installation is way to different from the files git cloned and has inconsistences. PS1: Your Show Notes link doesnt refer to the modification of docker-compose.yml but only to the docker-compose.override.yml which by default doesn t exist. There is only the docker-compose.override-local.yml. On top of that, Show Notes link refers to Prepare the system paragraph where you set sysctl -w vm.max_map_count=262144 You omitted to refer that to your video. New edit: set it mistakenly on the LXC itself. I wouldn t set it on the hypervisor though. PS2: Since I forgot to change the time zone in the docker-compose.yml, do I have to pull the image again now with docker compose up -d ? PS3:Tried the installation method on ubuntu and Debian and stuck in an infinite loop hours now. New edit: As it seems there si a problem UTC [122] FATAL: password authentication failed for user "zammad" . I have tried leaving defaults changing them both but nothing. Changes are only at .env file . Afterwards docker compose pull and docker compose up -d. What else? it is based on Lxc 2 cores / 4 gb ram / 12 gb storage. Does it have to do with being or not privileged?
Installation went well, but nginx proxy manager is throwing up an internal error when I try to save the Proxy Host entry - any ideas would be great..............
Great job on walking through setup and explanations. Even little things like changing time zone can cause unnecessary large amounts of time just finding the file and the correct format to put in. So it's appreciated that you took the time (no pun intended) to show it.
This looks very slick but unfortunately, the massive gap (for me) is that there's no CI management whatsoever. I currently use iTop which is a royal pain to get running but it's an excellent blend of helpdesk functions plus the best available (not perfect) configuration mgt and inventory functions. I've looked at the user manual for this and I really struggle to understand how any reasonable IT function would log tickets without being able to track the CI a customer is having issues with - makes trend tracking very difficult. I'll keep looking for a dockerised iTop equivalent but this isn't it I'm afraid.
So many tutorials on Zammad Installation but NOT ONE is showing, how to actually use it effectively with ticket assignment and multi-level rights .. etc. May be you could help people on the same?
I haven't used any, but I know there are some powerful Point of Sale options out there, and I recall a few that were aimed at restaurants more specifically.
I think there is something wrong with the files in the official github. I just did the clone and ran the docker compose up -d. It seems it can't pass the password from the .env file to the postgres container: FATAL: password authentication failed for user "zammad" (This happens if I change the password in .env or if I leave it as is from the repo)
Yeah, you may need to check the 365 docs, or maybe Zammad has it documented specifically. My incoming with purely mail just worked. I didn't even have to put in the imap host or anything. It got everything it needed from the original outgoing seutp.
"there is a setting for that, got to admin -> Security -> Base -> New User Accounts -> No and submit. After that users cannot start a registration anymore, also the text is removed." from github.com/zammad/zammad/issues/715 Hope it helps.
As I understand it, you need to inject some javascript into an existing website for the Ticket form. It would be nice if a customer portal was build in (multilangual, custom fields, ...)
@@AwesomeOpenSource First of all I'd like to say I'm so glad I found your channel! Thank you for your videos please continue what your doing! That being said I'm having issues getting zammad to install. I ran the docker compose up -d && docker compose logs -f command and It keeps erroring out in the zammad-init-1 process. Errors include but not limited to (rake aborted), URI::InvalidURIError: the scheme postgres does not accept registry part: username:secretpassword@zammad-postgresql:5432 (or bad hostname?) (URI::InvalidURIError) I've made sure to install all the prerequisite requirements in the zammad documentation page and I can't seem to resolve the issue. I've also manually installed rails, ruby and prostgresql including the dependencies mentioned when using the bundle install mentioned in the software prerequisites section. Any help would be appreciated. [context I'm running this in my proxmox server running docker which I installed using the proxmox ve helper scripts.]
@@yourpcmd LOL: Original comment 4 hours ago. Reply to Scott 7 hours ago. Thanks internet for the time distortion. Have you tried clearing your browser cache?? It may just be feeding you the cached 404.
@@AwesomeOpenSource Only a matter of time till that data goes places outside your harddrive anyway. But no noone cares about Linux everywhere i get its Microsoft, Windows, AI top to bottom almost
@@stevenwinderlich2891unfortunately that’s incorrect and your likely not even sure what your looking for. Everything is not any one company. The entire world uses different platforms for different needs. It’s a bad assumption you think everyone would use literally only one thing. Makes little logical sense.
@@kristopherleslie8343have you seen the customisability of Linux? Linux can be used for nearly anything, like robot vacuum cleaners , servers, desktop computers, TVs, mobile devices, cars, game consoles. Since Linux is open source it can be changed to make it work how you want it
