Hello mate, I have all users accessing a specific door. Which they shouldn't to, Only admins can access that one. I have them added as Personnel but still they do have access there, how do I remove them from that door only admins to be able to access it, do you have any training or instructions please? thank You
I have the database of my device. I was surprise after installing the software to other pc some of the user can't log in and out to biometrics. how to fix it?
Kindly tell me how can I inter lock 2 doors between wo panal. for example panal no 1 and panal no 2 I want inter lock door no 1 of 1s panal and door no 2 of the 2nd panal....? because software showing only 4 doors of each panal so how can we interlock between differen panal doors.
Good News! We found a solution to your interlock issue. You can download it from the link below. zkteco.co.za/downloads/knowledgebase/ZKBioSecurity&Access3.5-HowtoSetupInterlock.pdf Please Note : Interlock will show 4 doors when using a 4 Door Controller.
Facing the issue with my 4 door controller After 24 hour door get open automatically And msg in real-time monitoring comes that intraday passages open.
1) I started experiencing an issue on our back door card detector so when a staff comes instead of the card detector machine to bring the staff name on the screen is going to bring "Verify no space" please what can i do to resolve this? 2) While I was troubleshooting through the ZKTeco software I mistakenly deleted the devices. Please, how can I add this device back?
April 17, 2018, this time is for my starting learning about ZKTeco but i cant understand this software but now January 21, 2021 i fully understand this software. A little bit add ons only for features but much better the 2.0 software for attendance logs
When I try to enroll a UHF card with the software, I receive an info telling me that the card number cannot be null. What is the source of the problem and what should I do?
Hi EHOUMAN KAKOU, I have been in contact with our technical department regarding this query. They ask that you please contact them at support@zkteco.co.za.(you can screenshot our interaction here when contacting them).
Hello, I installed ZK 3.5 and I have one question, When I insert the card in the program, if I am not loged in real time monitoring, the entry in the reports is not visible. Is this correct? If there is any other way that while I'm working in the program The entry of the person should be recorded in the reports?
Total rubbish software, I suggest DO NOT buy it. too much complex and too difficult to use. No after sale services provided by company. Cannot Delete employee data after they resign. Software creates new employee data with "numbers titles" automatically. you cannot remove data created by software.
Hi Tran for the best results on solving this query I will suggest contacting our support team (support@zkteco.co.za) as it most likely will need investigation on your software.
Hi Kim, there is no other tab that I am currently aware of. The best way forward would be to contact our support line at support@zkteco.co.za so that they can give you more indetail assistance with your software issue. You are welcome to include a screenshot of our interaction when contacting them.
we are using f16 model for 6 doors, once we tried to make anti passback system, its showing only one door in door combination selection. how we can make for all?/
Hi Salih, there are 2 key differences between ZKAccess 3.5 and ZKBioSecurity. ZKAccess 3.5 is a free to use software and is based for use on one PC. ZKBioSecurity is a cloud based software that can run on a server but you need to acquire a license to use it. If you need any further details kinldky contact info@zkteco.com or visit our website www.zkteco.co.za
Hello Sir, Thinks for this training. I would like to increase the number of digits for the card number from 10 to 12 for card numbers. How to do this please ?
@@ZKTecoSA hello, my speed face facial readers are picking up some faces but can't pick up some, there's enough light in one of the rooms then in the other its a little bit dark but its still recognising some faces but others can't be recognised, how best can i address this issue please
I need help ...My device isn't connecting to the software and the USB isn't reading the device is SF400/ID the serial number for my device is BIMW210660003
Hi Casey, we are unable to find your serial number on our records, our dedicated support team asks that you send n photo of the device with the serial number visible so that they can further assist you. Please contact them at support@zkteco.co.za with a screenshot of our interaction as reference.
Any one after connecting with SQL server to stop receiving automatic the data from the controllers,and in some cases the prrogram to delte whole database of itself?
The free software can support up to 750000 users but the number of cards will depend on how many cards can be enrolled on the devices you use in your solution.
Hi, not at this moment. You are welcome to send me a mail at marketing@zkteco.co.za and I can get you in touch with someone who can answer your question about using a SQL server.
@@bonsky899 if the new installation requires the license again you can get it for free here: zkteco.co.za/software/ then scroll down until you find ZKAccess 3.5 and click on public key.
Hi Philleus, your query requires help from our technical team, you can reach them through mail on support@zkteco.co.za. Kindly remember to include your device serial number and the problem that you are currently experiencing when contacting them.
This is probably dealt with already but leaving this answer for anyone who has the same issue. Device syncs with server time and time zone, make sure (especially cloud solutions) these are correct then resync
