Speaker: Justin Steinberg., Technical Sales Architect (Zoom)
In this session, developers will learn how to create customized solutions for the Zoom CX platform including Zoom Contact Center & Zoom Virtual Agent. The first part will focus on the SDKs available for integrating contact center channels, such as video and chat, into your web and mobile applications. Attendees will gain insights into how these SDKs can be used to seamlessly embed communication capabilities into their existing applications, providing a unified customer experience.
The session will also delve into how Zoom CX can pull in external data sources to create personalized experiences within the contact center environment. Developers will learn about Zoom Apps for ZCX, where third-party data can be surfaced into the contact center desktop client, facilitating seamless access to critical information for agents during customer interactions.
Finally, the session will cover the available ZCX Open APIs and webhooks, empowering developers to build custom integrations and extend the platform's functionality.
26 июн 2024
