ZOOMCAR GOT EXPOSED !! 

Bro this is totaly wrong. And yes the car was too dirty when I pickup the car on 15th of October and the funny thing is this is the same car 5779 which you got for your vizag trip on 18th. In 15th of october when we picked up the car we experience very bad about the car's accelaration and power .we felt that car has no power at all, the pickup was so bad and in higways I was scared to overtake a vichle . And than we understood that the car has some big issue but some how we manage to deliver the car at time after our trip .

Definitely ZOOMCAR lost 300k customer... The way you explained 🙏☺️

This is horrible bro, go to consumer court.

Those dislikes are from Zoomcar employees

I faced the similar situation with zoom car except where i had to pay ₹33000. Please sui them. I have the screenshot of the same i can upload it.

Just cancelled my booking after this. Thank you

Thankyou brother! We are actually planning to take zoomcar for our road trip ( before i watched your video), but now i understood public transport zindabad 😁

I am watching his first video and the person definately looks like a genuine guy....and someone that has been treated unwell

Just canceled zoomcar booking!

Booked zoomcar. Started my journey from Chandigarh to manali. It's 300km one side. Just after 80km one tyre got punctured. I thought of using the spare tyre, got it out realised that it's already punctured. I mean wtf!! Somehow found a puncture guy nearby got it fixed. After reaching manali other tyre got punctured. Fixed it too. Came back to chandigarh. These guys didn't return my security! The reason was that the car wS not clean. When i booked the car the car was not in a clean condition. So why charging me for the cleaning!! Fake company. DONT BOOK A ZOOM CAR

I had a same experience and I went to the court. And zoom car paid me double the charges including course fee and lawer fee .

I was about to book my first zoomcar; this video literally saved me.

Totally agree with this guy... Had a similar experience.... And they have charged me enough...

Go to consumer court..you have all the proof for this harassment..

😊 Already Shared..

Tweeted ur video to CEO of zoomcar!

Thanks for sharing this.. please share the details (pics & videos) in there Facebook and Twitter account. This needs to be viral. They should be ashamed.

I always wanted to go on a road trip.. thought about ZOOMCAR but then heard the horror stories about it and then bought my own car!! 😁

My worst experience. Trip was from Guwahati to Shillong and back. My car broke down in fact we met an accident, how? Steering stopped working and tyres got locked, and we were in a curve atop hills, luckily the tyres were towards the dividers, just imagine the other case. Guess what the CC executive said? You should hv informed us exactly when your car broke, i was like how can u expect a human to pause the time and gv u a call. It took pace around 1pm. All formalities were same as he explained, at 6pm they said we will arrange a tow car, and it will head from ghy and reach my place in 8pm, meanwhile, i had to pay a challan of 3000 to the local police for nothing. We managed a tow car, it took a 7500 aprox which was initially promised by zoom car to be refunded, but all lies! They put an 10000 rs balance on my account and deducted 7500 and now says me to pay the rest amount. I met an maruti suzuki road side assistance van on that day, the said it will take hardly 2500 to repair the vehicle, just bcz it was a borrowed car i couldnt do that, now when i askd them to show me the bill of 10000 the says its against our policy! Overall 1. The cars they provide are the worst you can ever expect. Spend few extra bucks, you will reach back safe and alive. 2. Customer care service are worst ever one can ever imagine. You might be dead, but they will still figure how to extract money. 3. I met with accident due to the fault of their car, and in return i was blamed of not informing them. 4. They will provide you with a shitty piece of metal and you need to pamper this to bring it in same intact condition or you are sued! PS. Accident donot knocks your on arival, and your life is much worthy then few extra bucks! Book zoomcar at your own risk.

Guys, Am a regular customer of zoomcar. No car till broke down. And when you feel you been charged over by zoomcar. Call customer care and ask them. They will understand. They will return amount. Simple example is. Once some customer complaint(untidy) about car after my ride and i called zokmcar explain all that i personally cleaned car while dropping. Then they immediately removed the extra clean charge.

In U.P we burn the car with zoomcar employees in it

You have already paid a amount equal to down payment to have a car on loan.

Exact same thing happened with me too, we booked a BMW 3 series to drive from Bangalore to Tirupati, as my friend was planning to buy the 3 series so we thought lets rent one to experience it before buying... I get the car in the evening since we planned to drive early morning, i had parked the car in my parking, and then everyone arrives early morning.. but the car failed to start.. we call zoom car and there process was so lengthy and they send a mechanic.. no use they were asking me to replace the vehicle with scorpio, already we were almost 3.5 hrs late and I was super angry... Finally I have to take our xuv to drive... It was a pathetic experience... The bmw was very badly maintained, almost 1 lakh plus kms done.. anyways zoomcar refunded back the money.

Dude, ask them to show you the previous maintained detail book of vehicle! Check if the service of the vehicle is done properly

OMG this is pure negligence from the service provider. THANKS for sharing and creating this awareness.

₹25000 deke bhi itne natak, go to consumer cort

Please go to the consumer court. If you do then let me know by replying. I will share your video on my community tab if you raise your voice against it and make a follow-up video with the updates.

Thanks for the video. I have circulated among my groups. Hope you reached home safe after the trip man. Having a child is tough enough

Hi brother! I congratulate you because you have put in efforts to bring out the story of such rental services based on no/flawed models. this way it will help consumers to be well informed and take wise decisions before hiring such services. the security of the customer comes at the forefront of such incidences which is often denied by the owner. Regulatory mechanisms should be more stringent, and I also request You to carry froward this complaint to consumer forum so that authorities can take care of such false business promises.

I too wanted to hire a zoom car from Mumbai in the December end. After seeing this horrible video, Now I never take this kind of car. Complete torture by the company.

In my case they added a vehicle damage fees of 10,000, even though there was not even a single scratch added from my side. Luckily I had a video of the car taken at delivery time showing that the gap in bumper was there before the delivery . Only after following with them over emails for 2 days and uploading all the proofs they removed the charges! Indeed they harass the customers to extract all the money they can !

thanks man... was just planning to book a zoom car for spiti for 7 days .... now will go with my car or may be any other option .....

Even me myself got cheated by zoomcar, they ate my 1500rs deposit.

Exactly the same thing happened with us. We(8 students from IIT Roorkee) planned a trip to Tirthan (near Manali). We took a ZoomCar Scorpio from Chandigarh for 5 days. The car was in a very poor state. We reached our destination without any problems. BUT, on our way back, in the morning we had to leave for Chandigarh and we find out that the rear right wheel is punctured. So, obviously, we started the process of replacing the tire with the Stepney(the spare wheel). In the process, we realized that the provided wrench for the car was not actually the wrench offered with a Scorpio car. In the middle of nowhere, in the times of monsoon, with the fear of landslides, we a group of college students out for fun, stood stranded at 1600 meters with our families worried. All along this time thinking of ZoomCar's pathetic services and mantainence. Somehow we managed to get local help and a spare wrench(which actually belonged to a Scorpio) from a passing by Scorpio. "Pheww! All set to go." Those were are expressions when we got the wrench. BUT WAIT!!! This was the start of how low a Car Rental company like ZOOMCAR could fall to. This is what happened after we got out the punctured wheel and started to place the spare wheel into the lugs. We couldn't comprehend the reasons for the fact that the stepney provided was actually a misfit and on multiple tries didn't go in. Only to realize that it was a stepney from some other car that ZoomCar had placed in our Scorpio. We were furious. Just like you called ZoomCar's customer service, we did it too and after a heated 20-25 minute talk, the executive understood our problem. She advised us to get the car towed and get a free 50 km through a taxi they'll send in for us to bring us back to Chandigarh(which was almost 270km from our location). Yes! to Zoomcar it was almost a joke. On top of the 12,000 rupees, we had already paid them at the time of booking of the car, they had the courage of asking the customer to pay more for the taxi services. ZoomCar do you think we are fools? We are college students and our budget for a trip is fixed. We didn't have the extra money for the taxi service. In the end, we decided to take the risk and got the punctured tire filled with air at frequent stops to reach Chandigarh slowly. They even charged us with the late fee amount.After this incident, I'll never recommend ZoomCar to anyone. This is coming from a person who has driven the ZoomCar services for quite a few times now.

Zoomcar is very bad self driven service , I also suffered from it. Pls.. guys do not take the service of zoomcar.

Zoom car in Kolkata in absolutely hilarious. Every time I book, I avail pick up and drop off facility. Every time, the executive asks me to log fuel meter as 10% after trip completion cause they will take up the fuel cost in to their own pocket. Never ever book without fuel option in Kolkata. Strictly no no

I feel very sorry that u had to go through this. Thanks for spreading the awareness by sharing your story.

I want to book zoom car but now i can't trust this kind of company, it is ok to go with a good travel agency with driver. Thank you bro for information.

Just file a case @ consumer court!!!

Hey bro, I had a similar experience with zoom car.. I booked swift for a 300km ride and the car looked like it was never serviced properly and unclean too... I almost got into an accident and when spoke about it to the company representatives they didn't give damn... Thank you for posting this video man...

Dropped of my zoomcar yesterday, no shocker so far. Wanted to extend booking, but after seeing your video decided not to. Pick up- drop was in a remote place, local ppl were asking/ interfering what am i doing with the car. Unless they change/ improve their pick up and drop procedure, probably wont go for zoomcar

I have faced the exactly same issue with zoomcar. Our brakes failed on the highway since there was no break oil in the car. They arranged a cab for which I was charged for both sides and got no support from Zoomcar.

This was really pathetic! Zoomcar customer care is really bad. I have had a similar experience myself from Zoomcar. So good to see you making a video on this. At least now people can get to know about Zoomcar's pathetic service. Good Job bro!

simply file a case in consumer court...

Best answer to zoomcar all consumers can do. 1- Book a Zoomcar for ride in city and as usual it will not be accepted by customers by their poor policy. 2- Instantly click photos of that particular car which you booked and make the booking cancel immediately. 3- Book a Cab infront of zoomcar executive and story line the whole incident. 4- file a consumer complaint for physical and mental harassment in the consumer forum asking to compensate you. Legal proceeding damages the Company market value in Share trading as well as credit rating in the money lending authorities. These kind of mass complaint will bring down the market credibility of a companies which results the higher interest rate by NBFC's and poor track record to company expensions.

I will never use zoom car now . thanks you so much for making this video.

send them an E-mail asking for a full refund including additional expenses incurred due to their negligence. with legal action pending.

Never book self-drive

Thanks for sharing. Me and my friends were looking at renting 3 cars for long trips. Thought would check for reviews before booking from zoom. You saved us a lot of trouble and money.

why don't we make zoomcar famous in twitter??? #gotohellzoomcar

I was about to book the zoomcar. But I have seen uh video it was very much helpful. Thnk u

Zoomcar lene ka soch raha tha ab zindagi me kabhi nahi lunga...

They are pathetic. Once they allotted me a car which was standing in a dark junk plot. No lights and all surrounded by dogs. Scary experience it was.

My 500 fuel bill refund is still in process. Zoomcar is worst

Go to consumer court and file a case on zoomcar to pay 20 lakh you may get new xuv

Sue them in consumer court.

Thank you so much ,muje bachane k liye bro. Me totally wrong tha,andha bharosa kar raha tha, 15-05-2022 ko booking thi meri but abhi ,jindagi me zoom car, book nhi karuga , public transport use karluga Bhai, thanks once again bro

I feel for you bro..If same thing had happened in USA , you could have sued them for Millions. I hate the customer service in India.

You did a good job , you are spreading awareness

I hired once , The car broke down after 2 hours , waited for 2 hours with very poor support . I had to search for mechanic my self

Car rentals are useless here

Zoomcar is bull. Really bad service experiences. I hope the company shuts down soon.

This sounds like a nightmare.

People are buying New Car for themselves to avoid companies like Zoomcar's pathetic service. 🤣🤣🤣🤣 I'm one of them.

Just cancelled zoomcar booking 😆

Hii there.. i faced the same problem whn i booked a car in HYD. THE car which i booked i never got that car. In repleacement i got a 2011 honda civic. The car had same issues like u had. Same 2 same. Dirty no engine oil. Water sprinkler tank broken. So whn i called zoom car the sent a repesentative in my house he inspected and had a word and told the that the car is broken. So they towed away the car. Same day they gave me a replacement car from a totally different location that was 25 km away from my place. The next day i saw in my app that 12000 outstanding for vehical damages. Thn the story began... i call CS they transfered the call to there supervisor the guy told me that sir nothing to worry it wll be waived off. Sp whn i went back to return the car there fleet was telling me to pay 12000. Then they started to argue.. i told tne all the story they said we dont know u wl hav 2 pay .. and i was 2 adament not 2. Then 1 of the guy in the fleet told me keep the gold ring with us.. i told them i wont keep any thng u do what ever u lyk. Thaks 2 HYD police there was a station nearby the some officers were keeping a watch at our argument from there window. So they came forward and asked me all the details so i told them. I was shocked to hear there reply they said this is the 15th incident of the week which the came to know about.. the fleet dose not take care or dameges there own car and gives it to the customers who booked and then whn the car breaks down the company charges the customer and thn the money comes to the fleet for repairs. So they make false bills nad keep the excess money in there pockets. This is the story

Self drive vehicles in India are like escorts ... people take them for a ride bang them hard and then return it to the other customer 😁 ... disgusting ... I have stopped using self drive cars ..

Same incident happend to me in Guwahati just a day before holi on the route to shillong. Had pathetic experience with zoomcar. And i was harrased for three days. Even they sent their goons to us to get it resolve. I escalated to consumer rights forum but nothing happend till date.

Even i had the same experiance bro.....recently i booked the zoomcar and i got charged 5684 for 5 hours as a late fees...but tge fees for 4 hours was 2257 only including each and everything. But for the 5th hour they charged me around 3427......this is ridiculous.......i m going to consumer court for this

Bhai aapki kahani sunkar mera khoon khoul raha hai...I will never go for this FALTU service...

Should have get flight tickets in same price 😁

You got a pretty good points on your case. Sue these zoom scammers. Do not settle anything less for a jail sentence for these scammers.

Thank you brother 🙏 I am from Tamil Nadu , it's really helpful I won't book it going to uninstall

I am deleting their app.

Shame on you zoom car !!!All those angel investors please don't invest in this company.It is going to #### up your investment just like it did to this person's trip.They even had the call to charge damage fees.No wonder these start ups fold up soon...

Similar issue happened with me After the breakdown, we were told that Zoomcar will bear the expenses for our drive back home But we ended up paying 15k for the taxi which we never got a refund for.

Thank you for letting us know the truth...& for warning us...

Ab wo INstagram wala banda kabhi Zoomcar karbhi book nahi karega...

File a case in Consumer Court ....inke laga bhai achhe se.. Hume bewakoof samajhte hain ye Zoomcar vaale. Inka bharosa nahi hai apni cars ki emi bhi humse bharne ko kehsakte hain

If the engine oil was leaking you must have seen a low oil pressure indicator on the instrument cluster!

We had a similar experience too. They charged us damage fees saying we took pet and there was cratches all over. We never took pet and bumper had already scratches when we took it. Inspite of showing proof they never responded properly nor the CS gave me proper justification. They instead sent me notice saying if I don't pay before certain date there will be legal action taken and we were forced to pay 6k extra.

Been through worse . I booked a zoomcar for a week 3 days prior to Holi from the day of Holi and paid them 300 extra for delivery at 6am. With everything packed and all rooms booked , we were waiting for the car from 5:45am as we had received a confirmation mail and a SMS the previous night saying I'd have the vehicle by 6am. With bags packed we got ready by 5:30am and we kept waiting till 6:30 thinking that it might be traffic and called customer care for confirmation. They didn't answer. Kept calling till 8 am, gave up and then thought of calling them after 10am. Called again , no reply. Finally I decided to find out where the parking lot is and figured it out and called the caretaker. He said he hasn't got any confirmation from zoomcar as it was not a customer pick up. And the wait and desperation went on and I finally cancelled all my room reservations for 3 days as I'd already lost my patience and none of the bookings had refund as I got it on a highly discounted price according to MMT. Finally the call gets through at 7pm ie 13 hours later. And do note that they did not call me. And they say their server was down and sorry for the inconvenience and they can provide the car on the next day. I said I'd rather walk than count on them and asked for a full refund and then send them my cancelled room bills due to their fault. They were kind to say that there's nothing they can do about it and if I have a problem, I can move legally and that's it. Since going after the company wasn't worthwhile, I let it go and asked them to send me a refund asap. And that's when the next drama starts . Apparently I'll have their instant refund within 20 working days. And I got it by the end of the third week.... or let's say most of it except the 5000 security deposit and 300 delivery charges. 5000 of which came a week or two later after calling them. And had to call them again for the last 300 as i was adamant that I won't give them even a rupee by mistake. And that was the last between me and zoomcar. I'd never recommend this Ill mannered, irresponsible company to anyone. I was and am at a loss of 7500rs for the rooms I had to cancel due to their negligence.

Sue them at consumer forum. The process is really simple, even approaching a lawyer is not required. You can argue the case yourself. Make sure that you teach them a lesson, you have all the required documents.

Before I purchased my own car I was looking forward to their subscription plans. I asked them to share the complete terms and conditions to their subscription for which they took around 3 days to respond. Their sales team never gave me a call back realising that after reading the TnC no one is gonna agree to go for a subscription plan.

Careful guys... This is ridiculous... Don't get trapped by these fools.

The same thing happened with me and hathway. I had a connection of hathway which was prepaid. I didn't recharge the connection as I was out of the town. So the services stopped and I had a bad experience regarding the connection and so I decided not to recharge. They started making 3 to 4 calls a week insisting me to recharge. At first I denied politely and then I got fed up so I blocked those numbers. Fast forward to six months they called again and now claiming that I had some outstanding balance of RS 500 or something. How can I have an outstanding balance if my account was prepaid? I asked them Everytime they called they didn't give me any answers. Fast forward to 3 months. They issue a legal notice on me in the consumer Court. I really didn't had time to battle any more so I paid the amount and I thought that the matter is now closed but no they still call me and insist on me to reactivate the account and the poor guy/girl(call center operator) who has no idea what happened has to bear my anger......! I'd like file a case against hathway but I really don't have such time and money.....! The most I can do is spread this message and tell my people not yo yo for hathway.....!

There many customer who suffered from this like me to

Thanks bro :). Will avoid them and spread this information. Public Transport is always good.

Sue them, that is the only way they will learn.

i will never Use Zoom car ....Mea Bal balbacha book kerney vala tha ... thanks for sharing ur Video 👍🏻

Zoomcar, OYO, Mobikwik and many more, Never use their services. Sooner or Later they all gonna Doomed.

Bro file an F.I.R. against ZOOMCAR. Inform the consumer forum about it.

Similar experience with my trip last moment car changed from hexa to Scorpio the condition of Scorpio was not that great. Even after topping up the tank the fuel meter never displayed full.i decided not to use zoom any more. Ac was not working

Exactly the same thing happened with me!!! I was travelling from Bangalore to Yercaud I Tamil Nadu, and we booked a vehicle from ZoomCar. The vehicle condition was pathetic. There were no other car available and I was getting late so I thought let it be. We'll manage. While returning from Yercaud our vehicle broke down. The vehicle brock down in the middle of the night and the nearest town or city was atleast 50kms from our location. In that situation they didn't even bother to provide a taxi for us to get back to Bamgalore. We had to arrange for a taxi all by ourselfs in the middle of the night in the middle of a highway. After a few days we got a E-Mail form ZoomCar stating that I have to pay 10000/- towards the repairs to the vehicle.

What is the current status of this issue? Please post an update.

Thankyou for sharing your experience bro. I'll share this video to all my frnds. You got my subscribe for this good explanation. 💯

Been there. Business Mantra:"Give cars that are just about to break down" and well you know what happens next. Wish you success in your fight.

Thanks man i was thinking about zoomcar for a trip but now I'll buy my own

I too have the experience. I have drives and dropped and closed all the formalities but after 30 min the send my vehicle damage of 4000 that damage was not made by me eventhoe they doing this..... I too didn't pay it for 5 months let's see how far the zoomcar car can steel from us... Don't book a car...

My security refunded is due since 3 years😂