No, that's not normal.

I could just send you a link to my Google. But I'm afraid I don't want someone to steal the video and then post it themselves. The video is pretty long because I was doing it as I was going. I could probably do it really quick now. Let me think of something give me a day. Maybe I'll just do a new disassembly take it apart while it's in the window to show people. Send you a link to the video

@@muzikmon2267 awesome man! I am having a hell of a time withe the tabs on the sides! I took the whole unit out of the window and set it on some buckets and got under it like it was a car and still couldn't get it.

@@bruce11lee no you don't want to get the tabs off on the side first You don't do that first. You need to pull the front off first. Because the tabs on the sides and on the top of the back piece are held in by screws 2 SCREWS YOU CAN'T SEE UNTIL YOU TAKE THE FRONT OFF. -You take off the two screws on the side - You take out the filter And you can take out the filter cover in front That's pretty easy. - Then there's the little thermometer thing at the bottom left you just push that right out - Then you should see at the top right THE USB WI-FI DONGLE. YOU JUST UNPLUG THAT PUT IT ASIDE. - Then you take three screws out on the front ( I think it's the top right bottom right and bottom left ) Then you have to push down on the gray piece where the air comes out on the front ( Right in front of the air vent the solid gray piece ) -Then when the front piece starts to come off you will see at the top there is two more screws That were hidden by the front piece. You unscrew them Then the back piece comes off.

@@bruce11lee FYI JUST MADE A BRAND NEW VIDEO TAKING IT APART WITHOUT TAKING IT OUT OF THE WINDOW!! I'm going to put it on my new account later on today And I'm going to send you the link to the video to start my new RU-vid channel. The video talks about how to get the front apart WHICH REALLY ONLY TOOK ME 10 MINUTES.. And then talks about how not to drill holes in the back of the air conditioner underneath the drain pan.. A lot of useful good information.

@@muzikmon2267 Awesome man! I'll be checking it out!

YOU OBVIOUSLY DON'T READ THE DIRECTIONS OR DON'T READ!! DID YOU READ THE DESCRIPTION!! OR LOOK AT ANY COMMENTS OR EVEN WATCH THE VIDEO 🤣 THERE IS NO INSTRUCTIONS ABOUT THIS WHEN I GOT THE UNIT ON THE PDF MANUAL ONLINE OR IN THE WRITTEN MANUAL THAT CAME WITH IT WHATSOEVER!!! There's also no instructions about HOW TO USE THE YOGURT BUTTON EITHER!! ANYWHERE!!!

I ABSOLUTELY LOVE IT!! Once you read the directions you learn how to use it there's no going back!! This is all I use!! Cooks three times faster than the oven if you know what you're doing it does everything better than the oven! I even make yogurt in!! LOVE LOVE LOVE LOVE LOVE IT

I never thought it was confusing or hard to use.. I just didn't understand a couple of settings. For the most part you want to learn how to do anything just look up RU-vid. Type in how do you cook pizza on the bravo XL, chicken, steak, hot pocket, french fries, vegetables, on and on It's all there. Just the toast thing was not and it was not in the manual either just wanted to know what those settings meant. And of course no directions in the book at all about the YOGURT BUTTON.. I mean I already know how to make yogurt before this machine I just don't understand when I hit the settings while it picks the temperature it picks it's very confusing and bizarre the way it works..

@@muzikmon2267 im back to my wonderful cast iron skillet and toaster.

@@glenn6448 I mean have you even tried looking up anything you want to cook on RU-vid And then after say with the bravo XL. People get confused about me.. I never had a problem using the machine at all for cooking anything normal. I'VE BEEN USING IT FOR 2 YEARS AND I LOVE IT.. I was just confused about the toast and the yogurt and people are taking that as I think it's too confusing to use. I think it's fairly easy to use and RU-vid teaches you anything you need to know. Especially when you cook stuff like steak and meat. It even tells you when the manual how to do it.. because I love the thermometer probe You throw it in The grilling rack. ( You know the pan with the rack that goes on top with the holes in it ) You select grill cuz I always like doing the grilling function. You press the big button once it starts it automatically Then it blinks, Then it reaches its temperature shows a 5 meaning of 5 minutes to put your stuff in. Once You put your steak in put the thermometer in that, Then you press the big button again and you should see the time. You can also look and change the time if you want to. I always use the probe so I turn the time up as much as I can. Then I think on the bottom right hand corner you press the thermometer button or the probe button It will tell you what temperature the meat is. If you hold the probe or temperature button and don't let go it'll show what temperature you want to cook it to usually standard it's 165. You turn the temperature to the correct temperature for your meat your cooking.. So steak would be like 145 for a medium rare. Then you just wait and it will stop automatically when it reaches the correct temperature of your steak.. I know that sounds like a lot of steps but it's really not.. Like I said it's all on RU-vid. Type in any meat or anything you want to cook and then type bravo XL next to it.. That will give you a good education on how to use it It really is a remarkable fun amazing cooking tool.. FYI I've also cooked homemade pizza in it too. In the booklet it tells you exactly how to do it and how to make your own homemade dough!!! But I bought a bread maker for that. ;) So again my only issue for this video is that they did not put instructions in for the toe setting, or the yogurt setting THAT'S IT.. everything else the directions are right there..

@@muzikmon2267 if i have to go on RU-vid to learn how to use an appliance for every function its not worth having. $150 shot. Too late to return.

Actually turned out it was the ice that froze behind the impeller.. I brought it in the house and defrosted it. It's still loud but not like that. I return the E24 and bought the E26 anyways. The 26 has the bigger 7.5 AH batteries, also has the turning differential that I love E24 has a solid axle makes it harder to maneuver Even though it's 2 in shorter and 20 lb lighter. Has the hand warmers I'm still the battery life not good on either of them 30 minutes Max you'll get in any situation.. nowhere near 24 or 30 cars with 10 inches of snow they claim. No way no how..

First off this is my first two-stage snowblower.. And I hear this horrible noise.. immediately looked up to find out what this noise was. And the only thing that came up was a bushing breaking inside causing it to bang up against the housing. I've always had a single stage corded electric snowblower.. Snow Joe that never heard anything like this ever.. What do you mean take care of it I've only had it for 4 days 🤣 What are you talking about. First off any snow blower I have especially a big one like this is never going to be inside. I do not have a garage too big to bring into the house or to the basement because the stairs are too steep, I have a small shed 5 ft by 4 ft It's either going to be outside with a high quality cover and secure or I have to move my tools and put it in the little shed. Or I'm going to buy a snow blower tiny plastic shed so it fits just a snowblower. I do have a shed right now that's plastic I think that might work for this and I could put the tools around it after I cover it. Take care of it How can I take care of something I haven't even had for 4 days. There's nothing else I can do. Since I got it it's always been covered and secure. It's a battery-powered snowblower.. Obviously had every intention to follow the maintenance inside the manual which is very simple much more simple than a gas one. Once a year You put oil on the axle in the transmission and the gears.( Or some people like to put grease ) Put grease in the front auger grease fittings work it in put some more until it comes out. Blah blah blah. Make sure you don't get any grease or oil in the transmission on the friction plate or wheel. Make sure the tension on the springs are correct.. before you store it you take all the snow off.. And then eventually I will be putting on a ceramic coating to protect all the metal. Store the batteries inside, make sure You never store them at 100% because it can reduce the life. Store them at about 50 or 60%. Keep them away from heat, try not to let them go to zero because charging from zero also degrades the batteries. Stay away from fast chargers because that also degrades the batteries. SO WHAT ELSE IS THERE DUDE 🤣 DID I MISS ANYTHING 😂 WHAT DO YOU DO TO TAKE CARE OF YOURS 🤣 So here's the story. Got my first two stage electric battery powered snowblower. Put it together snow blowed about 4 in of snow that was left over. It was around 34°things were melting a little bit. Then got all the snow off I could get to. Put a cover on it a real good quality snowblower cover. THE TEMPERATURE DROPPED DRAMATICALLY.. obviously cause some frozen ice in the back of the impeller I did not know was there cuz it was clear. And I guess that was the noise. That was actually the first thing I suspected until I saw the video of the guy with the same noise with the bad bushing. So fortunately I only have three steps to my addition where the patio was. So I pulled it up those three steps on exercise mats and let it defrost. And there you go It was the ice. So what the hell are you talking about TAKING CARE OF THE SNOWBLOWER 🤣

I brought it in the house it turns out that's what it was.. after it defrosted But that impeller and auger is pretty loud. I rented a truck from home Depot for $28 including gas I returned it. It was the PowerMax E24. I then ordered the PowerMax e28. I didn't realize this didn't have automatic steering differential like the E26 Toro does not make power steering deferential for anything below the 26 so weird it needs it desperately. I thought I had it but it was misinformation on their website.. they made a mistake. E26 also has hand warmers, The bigger 7.5 amp batteries. And obviously 26 in The 24 weighs 172 the 26 Weighs 186. I'm pretty sure it includes batteries I can't wait for the fast chargers. Without them this machine is pretty much useless in any big storm.. the new fast charges will try to batteries in 1 hour and 20 minutes versus 3 and 1/2 hours.. If I have big property I would be buying the gas version. Overall to do a big storm with this thing you would have to add two more batteries three more charges it'll be about $3,600 to do the same thing the gas version for 12 or 1300.. I feel bad that Toro has misled everybody. It does not come close to doing 24 cars for the E24 and 30 cars for the E26!!! NOT EVEN CLOSE Maybe a free car driveway 10 ft wide 25 by 25 patio on the back and a small front!! YOU ONLY GET 30 MINUTES OUT OF THESE WITH THE TWO BATTERIES THAT ARE PROVIDED!! They should send fast charges to everybody who's ever bought one of these things. For misleading everyone!! :( FYI home Depot is unbelievable they delivered something that was supposed to take 14 days and six, renting their truck was great and easy, ordering was perfect, they have a 90-day return policy for anything that is electric that's a tool much better than Lowe's in these regards. No questions asked fantastic

Well the reason why they bought into it was probably first and foremost they don't want gas anymore. AND THEN THEY BOUGHT INTO THE LIES OF TORO!! In their infomercials it literally says It clears 24 car spots IN 10 IN OF SNOW WITH THE PROVIDED TWO BATTERIES 🤣 In reality with 10 in of any snow You're lucky if you get a three car driveway that's 10 ft wide with a small front and back!! Most cases in only last 30 minutes at a time!! It's just false advertising.. they get these people to buy these big machines then they can't return them because they don't have trucks like me.. they're not going to pick it up. And then of course Toro with their ridiculous see the dealer see the dealer see the dealer see the Toro dealer.. go to the service center. When we can't bring it to them.. Even if you have a problem with your battery you have to bring it to a certified Toro dealer. And they said in a lot of instances they want the battery and the machine 🤣 ARE YOU KIDDING ME!! I wish Snow Joe made a slightly better product for the two stage. Because if there's something wrong with the battery they troubleshoot it over the phone no questions asked they send you new ones. They even pick up their machine and bring it to a service center for you. It's just ridiculous.. The great thing about the machine is that the machine itself is just as good as the gas machines the quality and everything that Toro has is awesome. It's just the damn battery technology is not there yet.. I think I mentioned before I know two stage snow blowers with batteries last more than 30 minutes no matter who it is. So frustrating. Yesterday I had three inches of snow I used the machine. After about 30 minutes And in actuality maybe the amount of snow If you add up the inches to clear two car driveway.. I think one of the downfalls that some people say is a good thing is that when you turn on the machine the motor is always running. Therefore it doesn't have to start and stop with the trigger like a Snow Joe or something. But that burns a lot of battery.. I think if you just let that thing run without even pushing it or pressing a trigger The batteries would wear out in about 40 minutes no matter what. They need The fast charges ASAP which is going to cost another $200 hey why not buy a third battery for another 350 🤣 I could have bought the same performance as this machine with their gas version 824. For $1,000 battery powered version to clear the same area with the fast charges and another battery A total price of $2,200 🤣 $1,200 more to avoid the smell of gas and maintenance.. mamma Mia!!

Also how does your machine perform. Unfortunately it looks like with the E24 it doesn't have the automatic steering or differential steering that the E26 has. What this does is when you turn one wheel stops and the other one turns so you can do a zero turn like a shopping cart. They don't put this on the 24-inch models for some reason. When I found It didn't have it It really pissed me off.. they don't talk about it with the E26 or the E24 at all It's just there with the E26.. I found myself having a hard time turning this machine on dry pavement even the snow a little bit. I also noticed that sometimes because it's a solid axle it was pulling to the left or the right I think because of the snow. On top of that when I go in reverse the belts squeak a little bit.. I've talked to a couple of people on RU-vid they said something like because it's only in reverse sounds like the belts are breaking in. If not I'm going to have to find a way to adjust them.. And I don't want to send it to a Toro dealer can't do that no truck 🤣 We will have to see if it's worth it when I get a big storm. But for a little storm I think my one-stage Snow Joe heavy duty 21-in corded electric snowblower with my small property is a much better option. You live you learn.. starting to regret my decision of buying this. I may or may not return it. I just wish I could use it in a bigger storm to see if it's even worth it. By Snow Joe worked great in this past 24 in of snow for the February 22 storm. But pushing a single stage was a pain in the ass. Been doing that for 13 years Very tired. This is why I got This one. We'll see.

@@muzikmon2267 Yea I had the same frustration when I realized that the e24 had no auto steering. Its a bear to turn on dry payment for sure. Just have to muscle it around. I don't mind it as much as I did initially. Not a huge deal. I'm already deep into the toro 60v line and I'm pretty happy with the summer tools. mower, leaf blower, and string trimmer perform great and have absolutely acceptable battery life. The two stage snow blower is a different story for sure. Its a thirty machine. Really have to learn to use eco mode all the time to get the most out of a charge. I had squealing noise when in low forwards gear and low backwards gear initially, after several uses its less severe and I only hear it in reverse. I think this is from the friction wheel with rubber on it and I feel that it will continue to break in, not a big concern to me anymore. I should say I have had a weird recurring issue with my eco mode button. I think after I use the machine for a while, moisture gets into where it shouldn't be and the eco button doesn't do anything. It seems to work again after 8 hours or so. Only reason I considered returning or servicing it. I noticed the battery compartment has a decent gap on the corner near the eco button, maybe thats my issue. Yea getting service is a pain if you don't have a way to transport it. I was looking into getting a tow hitch rack for this. It looks like it would just fit under the max weight limit so should be safe and feasible. Other option would be to go rent a U-Haul truck. I only have 4 parking spaces and a long stretch of sidewalk to take care of, as I mentioned I use 3 6AH batteries typically and this has felt sufficient for my needs. I also do my neighbors drive and sidewalk when I have enough battery left which is most of the time. But I certainly wouldn't be able to help everyone out in 1 run. I'm probably not going to get the fast charger, it would only be useful like 1 day out of the year for me. Most of the time I'm not in a rush and just plan ahead. Charging batteries faster in general puts more stress on the cells and wears them out faster than charging slowly. I am crazy about my batteries, when I put them away for any period of time I make sure they have 2/4 lights. This is best for reducing capacity loss over time. I saw the manual mentions similar recommendations. I think the motor always being on is not really a big deal. It shuts off if you don't move it after like 30 seconds. But its not under load so I feel that it doesn't waste much power in the first place. What really makes toro's electric 2 stage stand out to me is the noise. It seems like it has really been tuned to sound better than Ego or snow joe blowers. Its the difference between a clothes dryer and a blender to my ear, that's worth a lot. So I was looking at the single stage 60v unit for the whole summer until they announced the 2 stage. I really had to consider the benefits of self propel and being able to handle thick snow plow piles without having to awkwardly shove it inch by inch. The e24 delivers on this. I just didn't expect no auto steering and I didn't expect the 3 batteries to drain so fast. But I have adjusted my expectations and I'm overall happy with the unit.

Yes I understand that now but the problem was if you look at how they're doing it it's very bizarre for something as simple as how dark the toast is.. Also they have a yogurt function that doesn't make any sense whatsoever even in the directions..

Yes to make yogurt has to be a certain temperature for a long time It does work You would use canning jars with lids they actually fit inside the unit and you put it on the yogurt function for like 8 hours or something..

Yes exactly someone else wrote about this on my video.. It's not that hard to replace the bearing.. I've taken mine apart before but I had it under warranty after I put it back together.. yeah it's so stupid.. One of the most important things is how you self clean it if you could see in my video.. do not put too much water in it.. But actually when I open mine up I think the bearing was sealed.. I still think it just got rusted and worn out anyways... The other problem you're going to have and you will not be able to fix.. WHERE DO YOU FIND THE REPLACEMENT BELTS!!! If you opened it up you'll notice there is also a belt in there that's eventually going to wear out.. I CAN'T FIND THAT ANYWHERE!!

Here's what another guy wrote to me on this page a while ago see below. ---------- Brad Bogedain • 2 months ago (edited) I have the same issue. You can fix it and Its not too bad to repair if you are handy. Keep reading for directions to replace the bearing. What I found on mine was that the bearing is only sealed on 1 side. The sealed side was on the inside away from the water...It appears as though they put it in backwards at the factory when my unit was built. Here's how to repair it. 1. Remove all the screws on the bottom, and the top of the foot assembly will come off. 2. There are 4 screws holding the brush motor cover on. Remove these 4 screws and remove the motor cover. This will allowed the motor to swivel and make accessing the belt and belt gears easier. 3. On the side, where the belt is, there are 2 C-clips, one on the brush belt gear and 1 on the motor belt gear. Remove both of these with a flat tip screw driver. 3. Remove the belt, belt brush gear, and motor belt gear. 4. Remove the 2 screws holding the plastic housing that holds the bearing. 5. Press the bearing assembly out of the plastic piece. I used a small arbor press. Hopefully the bearing all comes out in 1 piece, but for me, the bearing broke apart. 5. Use a small bearing puller to pull the bearing off the shaft. (In my case the bearing came apart when I pushed it out of the plastic. I used a bearing puller and press to remove the inner race from the shaft, and external pliers in a vise to remove the outer race from the plastic. (That was the trickiest part.) The bearing is a standard size and says R4RS on it. It appears to be Stainless Steel at least since after almost 2 years it's not rusted. I bought a R4-2RS Stainless Steel replacement that is sealed on both sides, about $9 on Amazon or a local store (I used Motion Industries). Press the new bearing on the shaft, then the assembly into the plastic housing. Now, just work backwards and put it back together.

@@muzikmon2267 I have a feeling they bought whatever bearings they could find cheap and depending on when it was built, that's what you got. My bearing wasn't sealed on either side, but instead shielded on both sides which of course failed in wet conditions. The marking on my belt is somewhat out of order. A traditional synchronous timing belt should show the length first, tooth pitch 2nd, and the width last. My belt shows 3M-196-6. What it should say is 196-3m-6. The total length of 196mm with 3mm tooth pitch and 6mm wide. It has rounded tooth profile. I found this belt on Ebay and Amazon for around $6. I just ordered one just to have on hand so I'll find out soon enough. It's a PowerDrive 195-3M-06 Timing Belt. The picture they use is garbage and doesn't match what it should look like according to the size listed. But if the number is correct, this is the exact belt.

Hey. I know this was a while ago but my bearing barely spins and if it does, very gritty. Think I need to go your route. Going to try to replace if you have any tips

I already figured it out on these posts someone told me.. No it's very confusing The only thing I was really confused about was the toast everything else I figured out easily.. They did change the buttons from the first toaster oven to this one. It's really no big deal.. I was just curious. It's almost like they didn't want to reprint a manual.. I love the oven I use it all the time I think it's great... I just thought I would make a quick video for I forget his name Darnell.. That's all it was..... The video was quick to make and I figured someone could give me a quick response. I didn't think anybody would freak out about it 😂

Why didn't you return it and get another one mine's been working perfectly now that I understand it.. All the other functions work absolutely perfect I just had to figure out the toast function 😂 I use mine everyday and love it!!

One problem you might have is in general don't leave things plugged in if you can remember. Surges come through everyone's area through electricity and we don't even know it. It can fry circuit boards.. Unless you have a UPS or an automatic voltage regulator. That's probably what happened You probably have bad electricity and you don't know it. You got a surge when the machine was on or plugged in and it destroyed the circuits. Just call the company they'll send you a new one.. I used Facebook Messenger it worked great

Yep if Hoover made one a lot like it I would buy Hoover they sell all types of parts right down to the bearings. Bissell does not like I was saying you have to replace the whole freaking thing what a freaking scam!! It's unfortunate because they have a great invention!!

@@muzikmon2267 They should be thanking you for trying to present honest help!! Better than hiding it. I wish they would fix this glitch.

@@MA-qj9vz Then how could they screw people out of money if their products lasted? There is a walk around to buy the bearings and do it yourself that someone discussed here. I've already taken apart the unit in the first place which is how I discovered this problem but there was no bearing to be found anywhere. But you can get them on Amazon if you know how to take things apart so the next time it happens I'll be replacing the bearing. That's if the belt on the inside will last? I mean imagine there is a replaceable belt on the inside just like any typical vacuum cleaner but you cannot get to it and it will break down, like any old vacuum cleaner, it will get brittle it will snap and there is no replacement. They're made to break they're made not to be fixed they're made not the last And they cost $300 to $400 It is just unbelievable it drives me crazy..

THIS WORKED FOR ME - NEEDED SOME OIL! WORKED RIGHT AWAY

Didnt work for me☹️

My says error code 2. Wtf does that mean

Gimbal arm access module Hi guys just wanted to give you an update about my mavic Air 2 gimbal issue It turns out it is a ( gimbal arm access module problem ) I guess it's the board right above the gimbal or something. they replaced it for free. Obviously because it had nothing to do with me. This is very interesting because this is my 2nd mavic Air 2 with a gimbal problem!! This one was new out of the box. I didn't fly it for about a month and a half cuz I didn't have time and when I did THE FIRST FLIGHT ( the problem happened immediately ) so it was another defect from the factory. It seems like the gimbal is the weak point of this drone. A lot of reviewers like ( originaldobo ) have said this. Even though it is the same design as the mavic 2 pro it's made with cheap plastic and is not durable. The mavic 2 gimbal is very strong and durable. The original mavic pro was considered to have a weak gimbal. I would say the mavic pros gimbal is better than this one ( meaning more durable ) I love my mavic pro it was definitely more durable it was built like a tank just the camera wasn't as good as the mavic air 2. Seems like DJI has been more concerned with getting parts made quickly for the lowest amount of money and the quality and consistency has suffered. They definitely cut corners with the plastic on this gimbal ( be very careful with the gimbal. it is so delicate so many issues all over the internet it's the first thing that will break if you crash! ) Even if you drop your drone with the protector on it in the bag you could have an issue. TREAT THE GIMBAL LIKE IT'S AN EGG CUZ IT BREAKS LIKE ONE BE VERY CAREFUL!!! I will do another update once I get the Drone back to make sure the problem is still not there because you never know with DJI lately!! this is what happens when you have a billion dollar company. Quality starts to suffer. They get more interested in making more billions. Good luck guys thanks for trying to help!! ------ The Gimbal Arm module is a board that is about 1inch long by 3/4 inch wide inside just above the gimbal. The Board drives the gimbal motors and video plus the forward camera sensors. Probably if faulty and video signal from camera is not sent to the wireless transmiters at the back of the Mavick then you loose video signal and other important info signal info which may or probably causes the app on controller to report LOS. Even thou you still have full controll of Mavic via controller, its only video and other telemetry thats lost. So the faulty board has been replaced.

If you like steaks or meat the probe is awesome on the bravo XL cooked any temperature you want it shuts off automatically!!

Yep it's a widespread problem it is the board on the gimbal.. It is a manufacturing problem their quality control sucks. You will have to send it in unfortunately I got my drone back I haven't even tried it yet but. I know that they gave me a brand new drone because of the serial number but I know that they tried it in cold weather before they gave it to me. Because it was unpackaged and I told them to I told them not to give me the new drone unless they tried it and made sure the same problem wasn't happening. THE WEAK POINT ON THIS DRONE IS THE GIMBAL IT IS SO FRAGILE THE CAMERA IS AWESOME BUT THE PARTS AND THE PLASTIC AROUND IT ARE SHIT AND THE QUALITY CONTROL FOR THE ELECTRONICS IS GARBAGE!! They're more interested in pumping out these parts quickly finding cheap ways to manufacture them. In other words cheap labor the lowest bidder.. and unfortunately this is what you get when you have a billion dollar company wanting to make more billions.. They'll fix it but it's a pain in the ass you won't have your drone for almost a month for the time you put it in the box to the time you get it back. It really sucks. I'll let you know when I try mine we've had a few storms and windy weather so I couldn't do it I'm here in New England so.....

@@muzikmon2267 Mmm... seems like getting a Care Refresh is quicker;)

@@Marruk8865 how long does that take? I have this same issue, and think I’m going to have to send mine back today. Hope it’s a quick process? I have the refresh coverage.

@@tenhomebuyers5313 I just got mine back. Took 2 days. Don’t use your care refresh because this is a warranty case! Just contact DJI Support and tell them what’s wrong and link this video. That’s what I did. It was a gimbal arm issue. They send me a “new one” within 2 days.

@@Marruk8865 Thank you so much for your reply Marc! I appreciate the heads up on not using the care refresh. That would be awesome, if they can replace it - via warranty, and not the refresh deal. So you had to send it in, and they sent a new one in 2 days? Do they send a whole new drone, or do they just repair it. Really appreciate your help. Cheers brother!