Life is too short to spend wasting time on manual tasks. As the Secretary of Simplification, my job is to facilitate and enable you to make life easier for staff in your organization, using ServiceNow.
I'm a technical trainer at ServiceNow, and have delivered hundreds of classes across five continents. I am certified to teach 14 ServiceNow courses and workshops and currently hold 9 mainline certifications. Originally from Australia, I worked in Europe for 20 years and am fluent in German and Swedish. I love enabling people to make their implementations a success.
Even before I started working for ServiceNow, I dreamt of a world that is more simple and easy, without the myriad of cumbersome, inefficient, and let's face it, frustrating tasks that burden day-to-day life. So now, using ServiceNow, I've appointed myself Secretary of Simplification and hope that you and your organizations will benefit from the NOW Platform.
Thank you. Appreciate it. Module Access Policy has the option of Type = Script. I am still scratching my head on how it is working and what is it designed for? Docs are preety crap!
For those who has error like this: javax.json.stream.JsonParsingException: Unexpected char 80 at (line no=1, column no=12, offset=11) In Mockaroo, change Format into JSON. The reason because with other type, it can't be read by ServiceNow, hence causing the error.
Hi, Thank you for sharing these videos on Scripted REST API in ServiceNow, the entire playlist is brilliant! I was creating a similar POST request with an app I developed in ServiceNow and I was wondering if there is a way to handle business rules output in the rest script. Essentially, I don't want to allow users to create a record if the mandatory fields in the table are not filled out and, as of now, I just have a business rule set up to perform this check. Would you know if there are any best practices to implement input controls for the scripted API in ServiceNow?
Great topic. I love the quality of your content. It reminds me how I was figuring this out myself long ago and the frustration that such an old product as Request Fulfillment has so many white spots in the documentation. 😊😅
Thank you for this excellent introduction to ServiceNow Scripted REST APIs. The quality and attention to detail in your video are outstanding. I appreciate the clear explanations and practical examples. Please continue making more videos, especially on AI in ServiceNow, tips, and best practices. Your content is incredibly valuable and greatly enhances our understanding.
Thank you for this excellent introduction to ServiceNow Scripted REST APIs! The quality and attention to detail in this video are truly commendable. I really appreciate the clear explanations and the practical examples provided. Could you please create more videos on AI in ServiceNow, along with tips, tricks, and best practices? It would be incredibly helpful for the community. Keep up the great work!
Thank you for this excellent introduction to ServiceNow Scripted REST APIs! The quality and attention to detail in this video are outstanding. I appreciate the clear explanations and the practical examples provided. Please keep up the great work and consider making more videos on AI in ServiceNow, including tips, tricks, and best practices. These topics would be incredibly valuable to the community. Looking forward to more content!
I completed created the action-hit publish. For some reason it is not showing up the action name in the request action field. I tried to reboot my pc or exit out of the serviceNow app. Still not working. I'm not sure why? help. Thanks
This is a great video. In the vehicles section, the model param is not working using =, LIKE, or IN. It returns 'No query parameters defined.' Could you shed some light on this?
Hi, I wonder if you have any ideas how to use low code to make pairs from a list of sysIDs and save them to a match record. ex. I have a list of competitors and I'm trying to make pairs to save to a new Match record like racer1 and racer2. One way I've been trying is. 1st I converted the list to a string by assigning it to a flow variable. then I created an action, and it takes the string and makes it into an array, then I use a script include to create a function where it returns an object like: { "Result": [ "{match=1.0, driver1=1, driver2=3}", "{match=2.0, driver1=4, driver2=2}" ] } but now I'm trying to use this to create a record on the match table, but I'm having issues with the kinds of data types the flow can use, and I'm wondering do I create a new action step or return it to the flow and try to make a loop or a for each. Any help would be appreciated. thanks.
I have tried to get the access token from Postman, but I keep on getting "error_description": "access_denied", "error": "server_error". I have checked on the community threads and it seems like many have had the same problem but with no clear solution.
Hi!! So username and password is mandatory to share with Clients? Or is there an easy way to generate the refresh token for each registered app within ServiceNow?
I am new to ServiceNow and have no Java experience. However, you taught me how to create incidents quickly; thank you very much. The -1 confused me; I assumed you'd only have 4 incidents when you refreshed. What did i miss..heheh ;) 🫤...Thank you again! 🙃
Hi Jason, thanks for the excellent explanation. My question is can we use for theme creation 'Theme Builder' ? what is the difference btw. TB and the way you did it?
Thanks for the details here! This has been super helpful. Wondering if you know how this integration step can be called from flow designer - i.e. Parent Case > Upload File > Create Child Cases
