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Hi there! Thanks for this post. In your experience, Will the conditioner change the colour of the lambkin leather? I have a brown leather coat from The Row that has a scratch, I’m worried that the conditioner will darken the part I’m conditioning. Thanks!!
Dior refused to repair a small stitch that was coming out on a preloved bag even though I was willing to pay for the repair. Very disappointed. I even have the authentication card.
They tend to do that. Same thing happened to me with the Polene tonca. I ordered the nude color and got a pink one instead. Their customer service is awful.
I live in Paris and I have a shoemaker friend who repairs those sandals on a daily basis and Hermès makes the quality lower and lower, year by year, I often see the interior of those sandals, there is cardboard… They cost around 20€ to make. I would never pay what they cost at the shop. You’ve been duped! This brand is a scam!!!
It’s completely the opposite for me. I’ve taken my Chanel bag for restitching & other issues & they’ve taken care of it & the bag is over 5 yrs old. While LV refused to fix my long wallet that was only used 2-3 times brand new. They also lost my bracelet that i had them sent for alterations. Took them nearly 4 months to refund me back after countless of calls. I’d never buy LV again. But in my experience, Chanel has been a lot better in terms of customer service.
They should be able to fix that for you if they are authentic. Hermès quality is impeccable and I’ve never experienced this on any of my shoes from them. Something like this happening so soon would raise a question to authenticity for me. I have a pair of Oran sandals in the same color that I’ve had for 2 years. Still look brand new
…and to bad you feel hermes is playing tricks on you. The hermes game is for true Hermes Lovers and yes They Will give you a bag. Got mine after 8 month and it has been a very Plesent experience and om not a rich kid or anything…
I dropped my bag in (execellent condition with no sign of wear in there evaluation ) and after 2 months they return it to me with chemicals small and color fade also scratches everywhere😢😢 I do not know what to do. They damaged my bag from excellent condition to good. The worst customer service