Trust your home to Schlage. For more than a century, Schlage has helped protect what matters most - peace of mind. Trusted in over 40 million homes, we strive to enhance everyday life by delivering door hardware and access control solutions focused on reliable experiences, modern simplicity, thoughtful innovation, and a dedication to craftsmanship. Where some see just a door, we see an opportunity to help turn a home into a haven.
The Schlage Connect is a Z-Wave lock and can be paired and controlled via a Z-Wave hub and compatible app. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Hello, thank you for reaching out! The keypad cannot be locked from the exterior. To get out of passage mode you would need to ensure the interior flex-turn is in the horizontal position. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
Hello, thank you for reaching out and we do apologize about the issue you are experiencing with your lock. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
5:31 I needed to move this lock from one door to another. I couldn’t remember where the wires came together on the original install. Time stamp is 5:31 for those looking to do the same.
So I bought a house with this annoying lock installed on the front door.. I know the code but want to change it so no one else knows it. Unfortunately, I have to completely disassemble the entire assembly to access the programming code. Fantastic design! Wish I had the user manual, but the old owners of the house conveniently no longer have it. So here I am wondering if it's even worth it at this point..
I don't understand and got confused on this OLD video(2013)! I gave up. 😠 I went to find different video. I found one video (2018)!! ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-SCrRyhLGPHk.htmlsi=DiTLJ2IcTCDK2Wvs Programming code then add code. FINALLY It worked for me!!! 😤😁
The factory user codes won’t unlock the bolt. This was after changing batteries. I’ve tried everything. The green check mark pops up like it recognizes the code but nothing happens with the bolt. Also added a code and same thing happens. Appears to recognize the code but nothing happens with the bolt. Beyond frustrating.
Thank you for reaching out and I do apologize for the delay in response and the issue you have experienced. Please ensure the battery tray is inserted with the batteries facing towards the door then attempt to perform a reset on the lock again. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Hello, thank you for reaching out! Yes, the physical override key can be used to unlock the door without enter a code as it is the mechanical override. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
Hello, thank you for reaching out and we do apologize for the issue you have experienced with your lock and the delay in response. We recommend performing a reset on the lock with a new battery. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Hello, thank you for reaching out and we do apologize for the issue you have experienced with the lock and the delay in response. If the lock is flashing red and you do not have the key you will need to contact a local Locksmith to bypass the cylinder. We apologize for any inconvenience this may cause. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
Hello, thank you for reaching out! Yes, the cylinder can be re-keyed by a professional Locksmith if you would like a new key for the lock. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
Is there a way to adjust the play in the lever. I have to push so far down to get it open that I keep running into it. Is there a way to shorten the play so I doesn't have go down almost 90 degrees to open?
Hello, thank you for reaching out and we do apologize for the delay in response and issue you have experienced. Unfortunately, the lever cannot be tightened. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Thank you for reaching out and we apologize for the confusion. Resetting the lock to factory settings does remove any existing codes and will only restore the original factory codes. We do offer another video on adding and deleting codes if that is what you are needing assistance with. Please see the link below. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-E7q7Fsnk8oY.html If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
For anyone who still has these garbage disgusting locks on their doors. If the battery does die and you DO NOT have the bypass key you can drill the key cylinder out. Make sure you use a 1/4 inch masonry bit with a drill or a hammer drill. Drill it to the left of the key cylinder where the pins are and you want to drill out all 5 of the pins and then stick a flat head in it and turn it open. Worked for me and saved me a bunch of money.
I lost my keys so I'm worried about the batteries going dead or the lock breaking and leaving me screwed. So this is a helpful tip for a destructive method. But if I can find someone to show me how to repin the lock that would be even better.
Thank you for reaching out and were sorry to hear you've misplaced your override key. In this case we would suggest contacting a local Locksmith to repin the cylinder and provide a new key. We apologize for any inconvenience this may cause. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Getting the wires tucked in was a tearful process of frustration!!! 😢 Why is there so much wire, to tuck away in such a tiny area, when there is so much dead space everywhere else? 😕🤔 My internals & wire set up does not match what the video shows. 😳 Why not update the video? 🧐💡 I am going to return the other 12, because it was such a hassle getting it together. 💸 It's heavy, & the "hands free" holding screw doesn't work well enough. 🤺 Don't install without crocks on, to bounce off the falling plates. It could seriously bruise, if not break bones. 🤼 No, I am not a pro installer, 🔖 but am not inept either. 👩🏻🔧 Just a fairly handy person, who found this much harder to deal with than another, ⚖️less expensive brand. 👩🏻⚖️ 0:14 & After way too long it doesn't work...so have to leave it unlocked till the morning, & some help arrives. 👎
Hello, thank you for reaching out and we do apologize for the delay in response. The BE469ZP Connect model is a Z-Wave lock. To add codes remotely, the lock must be paired to a Z-Wave hub. You would follow the steps by the Z-Wave Hub provider to create codes via their app/portal. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
Thanks so much for your video. I was getting pretty frustrated with the lock as it wouldn't act properly. Your instructions were bang on. Thanks again.
Hello, we apologize for the confusion and the issue you have experienced. The latch does not require any type of manual adjustment. The spindle would go through the center of the latch and depending on your backset it will either go in through the first or the second opening. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
thank you for reaching out and we do apologize for the issue you have expanded. When replacing the batteries in our lock we recommend using high quality alkaline batteries only, Duracell and energizer batteries are preferred for ideal performance. Lithium, rechargeable, Amazon Basics, Rayovac, Everready, Kirkland and all other discount/generic brand batteries tend to drain rapidly in our locks. Nor do they provide sufficient power for Schlage locks. Additionally, batteries purchased in bulk tend to drain on the shelf prior to use. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Hello, thank you for reaching out and we apologize for the issue you have experienced. Unfortunately, if the programming sticker behind the exterior keypad was removed and you no longer have the user guide with the second programming sticker then you will not be able to reprogram the lock. We do apologize for any inconvenience and frustration this may cause. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Thank you for reaching out to Schlage support. On the front of your keypad there are two prongs that are the battery jumpers to jump start the battery so your able to open the door.
Hello, thank you for reaching out and I do apologize for the delay in response and the issue you have experienced with your lock! In the event that the keypad is unresponsive due to low battery you can connect a 9V alkaline battery to the terminals below the lever/thumb-turn on the Touch-series locks. This will allow enough power to enter your code and unlock the door. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
That's not what I meant. 90%+ of the door knobs have the interior lock mechanism facing vertically when locked, and horizontal unlocked. My F series locks are the opposite by default. Is there a way to change this?
Hello, we're sorry to hear you're unsatisfied with the FE595 Keypad Lever. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Thank you very much. The locksmith came, and he gave me the 6 digit code on the inside. I got to change the pass code, and I know how to change it in the future.
I changed the wifi password one day and since then the Schlage won't reconnect to Smartthings. I followed the manual and youtube videos and I only got red cross error. Do you have tutorial somewhere for this kind of issue? Any advise is greatly appreciated.
Hello, thank you for reaching out and we do apologize for the issue you have experienced with the lock since changing your Wi-Fi password. We suggest performing a reset on the lock then following the steps prompted in the SmartThings app to reconnect your lock to your hub. Please view the link below for a video tutorial on how to reset your Connect model lock. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-1ocmKUsTxTQ.html
Hello, we're sorry for the trouble you have experienced with your lock! When performing a reset please make sure you are using alkaline batteries and that the battery tray is inserted with the batteries facing towards the door. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Hello, thank you for reaching out and we do apologize for the issue you have experienced and the delay in response. In this case, the physical key would be the mechanical override. Unfortunately, if you do not have the key you would need to contact a local Locksmith if there is no other entryway. We do apologize for any frustration and inconvenience this has caused! If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Hello, thank you for reaching out and we do apologize for the delay in response and the issue you have experienced! If you no longer have the user guide with the programming sticker we would suggest checking to see if you still have the programming sticker on the back of the exterior keypad. Unfortunately, if you do not have either then you will not be able to reprogram the lock. We do apologize for any inconvenience this may cause. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
Hello, thank you for reaching out and we apologize for the delay in response. The FE595 model cannot be locked from the exterior so there is no one-touch locking feature. The exterior keypad will remain locked as long as the interior flex turn is in the horizontal position. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
I reference this video every year. Sometimes a few times a year. The property managers must think I'm a genius 😂 they always call me to reset or reprogram the digi locks.
Hello, thank you for reaching out and we apologize for the delay in response and issue you have experienced with your lock! Unfortunately, without the 6 digit programming code you will not be able to reprogram the lock. We do provide a program sticker on the user guide as well as on the back of the interior lock assembly for the BE469 model. We do apologize for any inconvenience this may cause. If we can assist you with this model please contact us at consumerschlage@allegion.com or 888-805-9837.
The 6 digit code is on a sticker inside the lock. You may have to disable-mine was inside the part that is outside the house. I put another sticker inside, but only have to take off the inside cover to read. Or you can program your own six digit after you get the factory one.(sticker shown 16 seconds in)
Hello, thank you for reaching out and I do apologize for the issue you have experienced and for the delay in response. To enable the 30-second auto-lock delay you will need to be press the Schlage logo at to the top of the keypad and enter the 6 digit program code then press the number 9 and the keypad should blink 1 green check mark to confirm it has been enabled. I have linked below the program guide for the BE469ZP model. Please see the steps to Enable/Disable Auto-Lock. static-or01.inbenta.com/0bfe64a092f505b97091e6212e44fb04ee34cc6ee2014546af3a4ac4a9a5951a/Schlage/BE469%20Programming%20Guide.pdf
