Businesses today use data, analytics and automation to give their teams the edge they need to acquire new customers. However, once new customers are onboarded, siloed data sets, error-prone guesswork and manual workflows can leave them blind to the actual condition of those customers. That's why customer-driven enterprises are leveraging the power unlocked by customer data in order to get proactive about identifying at-risk customers while growing the lifetime value of healthy ones.
A new paradigm, called Customer Success Management, has begun to take shape. It's not just an organization, but an attitude across the entire enterprise, with a delicate balance of people, processes and enabling technology. With Gainsight, your business can leverage customer intelligence and automation to proactively manage retention, reduce unexpected churn and identify up-sell opportunities.
Hii... I have 12 years of experience in Software engineering (avionics). Currently working as QA Lead. Hold SAFE POPM certificate as well. Need to understand if I may directly pursue Chief Product Officer certificate or first get into Product Owner role, then pursue Product Manager certificate and then after a few years get into CPO certificate
@nick and @lauren. The discussion is nice with good insights. Two things what you talked about we have also implemented and achieved operational efficiency Account Assignment automation Customer Cheat Sheet - Customer Summary And last but not the least - Job part of the job :)
He really hit home with the prostate cancer review. If I could do it over again I would ask a lot more questions because the doctors (VA) cant wait to cut on you even if you are in your late 50's/ The post surgery is not worth the surgery if you want to be sexually active. They never had this conversation with me. Viagra and the injections do not always work and it is not the same. The body and the brain are out of sync and you will also get out of sync. Yeah, its a cruel business.
It's quite possible that "the worst enemy of any subscription business" is not whatever these guys are talking about (I really couldn't bring myself to keep listening), but instead the worst enemy is crappy sound. When a video starts and you suddenly feel as though you're inspecting the bottom half of a steel drum, you have bad audio. When there's so much echo that you aren't really sure where one word stops and the next one starts, you have bad audio. Forgive me, those of you not of my ethnic background (no matter what it is), but when the talking starts and I simply cannot understand what the HELL you're saying, you have bad audio. Speak up. Speak slightly slowly. Don't speak with some bits fast and some bits slow. And for Echo's sake, put a rug on the floor. Hand draperies behind you. And GET THAT MICROPHONE CLOSE TO YOUR MOUTH! Then, maybe, you won't have bad audio.
I CANNOT. I was ready for the "and here they are, what our employees think..." and I DIED when it was Nick again! This man's sense of humor kills me. Everyone's humanity on display is so beautiful, it's hard NOT to want to work with you all. Thank you so much for a look inside the culture of Gainsight, I hope one day to be a part of your amazing mission!
