Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.
Freshservice is designed, using ITIL best practices, to help IT organizations to focus on what’s most important - exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease of use, setup speed, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customizable to meet customers’ requirements, and easily integrates with other business and IT systems.
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, etc. It has more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
So many questions .... where in this process is the Warranty\Unit Serial#, etc added? I suspect that is a manual process.. Also, asking for approvals for products before receiving the quote from the vendor is questionable as prices fluctuate all the time. Suggestion.. and I have asked this of FS, is to create an integration with some of the largest vendors to better streamline this process (CDW\Compugen, etc). Seems that this has fallen on deaf ears. I do not use this process as it is half-baked and more work than just using a manual process ..
Is there an ideal workspace, that would be suggested for use for a BA- on IT dev team, as opposed to IT infrastructure or IT cybersecurity team? I am trying to convert tickets into tasks for our team, and structure the tasks in segmented projects. I am trying to mimic the flow designed in the tool- and use the PROBLEM section but it doesn't seem to be working. Is this a poor example use case?
Hi Beatrice, the "ESM" discussed in this particular video is about providing and managing services across an enterprise. For example, employee onboarding, using a service desk for different business teams like HR, finance, legal, and facilities.
Can you actually show us that your example would have worked? When you click "Test App Action".. and also, for force_password_change* can I actually enter the word Yes? I followed all the steps and I get an error when I click Test App Action.
Would a 100% Serverless architecture improve the level of accuracy and auto-remediation of an AIOps tool? As the "types" of components would be much more standardized (Ex: Lambda, DynamoDB, SNS, SQS, EventBridge, API GW, etc).
