Hey There!! I'm Mak, and I'm a Leadership Coach for new managers and the Founder of The Impactful Leader.
If you are a first time manager and you are looking for the support in order to be successful, then you have come to the right channel!
As someone who has been there myself, I don't want you to feel alone in this. I want you to feel as though you have a support. That you can come to my library of videos and find an answer to what you are looking for.
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How do you deal with a team member that is just insanely emotionally unintelligent and immature? Constructive criticism is always taken as a personal attack, even when addressing the group. This emoloyee of mine is unable to handle the slightest amount of pressure and struggles with customer interactions. She is constantly double checking with me and all my staff before taking action, even when she knows an answer to a problem. I am not a micromanager. I offer my employees plenty of source materials to help them on the job so they can feel more confident to do their job and do it well. But i feel like she doesn't reference these materials. She would much rather come to myself or my other staff to solve issues even small ones. She doesn’t communicate with the staff when something goes wrong, like a printer not working or something like that. Our office is a very busy veterinary practice. We do not have time for her to take her monkey anywhere. She needs to be able to think quickly and make a decision quickly. Which she cannot and she has had two negative emotional reactions to situations that got out of control because she was unable to handle dealing with the clientelle. I have written her up for it but I am concerned she will refuse to talk to anyone now and will hide at her desk. Which will generally create a layer of tension and unease in the hospital
Oof I feel like the tone of this is a little rough. A lot of these “issues” could easily be dealt with calm communication. No need to label someone as difficult just because they can’t read your mind.
Thank you for sharing your story Makeda. I wanted to say that I had similar experience from a subordinate and a fellow manager. Sometimes you can communicate as many times with people in as many ways possible, things will still be out of your plan. Your subordinate who are jealous, even though you can try to communicate with her to build trust, eventually her jealousy will not keep her from staying at the job nor not stir up problems for you. The only thing you can do is to have an honest discussion of what her career goals are, and document your progress to help her get there. It may be to transition her to a different team, or set up a timeline of when she can potentially achieve those goals. In the end, some people just aren’t equipped for promotions no matter how badly they want it, and they will take it out on you. Just do your best and help others shine.
The manager before me was a great guy but way too soft on the team and allowed them too much freedom and very little accountability. I was in that team and now the manager, and I’m struggling in getting the team into a structured accountable workplace.
New subscriber. Great video! I like your strength! Too many of these videos are too soft and wimpy in delivering accountability. I’m old school with a father that was retired US Army, so it was very black and white with him, with no excuses accepted. New manager here, I was a little tough on my 2 team members today regarding out of control cell phone usage. I made it crystal clear, no cell phones visible during work hours, zero tolerance policy, written warnings for any violations. I feel bad, but I feel I had to nip it in the bud wanted to make it crystal clear of my expectations. I hope I didn’t do too much damage.
I’m a BRAND NEW community Manager and my maintenance team as well as maintenance management doesn’t communicate with me very much about my property. I told my manager in corporate about it BUT it only changed a little bit. Now there’s major construction done on my property and I’ve not been told by management… the previous manager was told. I back off bc maybe since she was the previous manager they trust her more HOWEVER I’m the new manager and I’m getting sad and disappointed that I’m the last to know.
Hello, thanks for the content. If I’m going to be honest and give feedback on your topic I would say you do better when you just get right to stating the point of your intended topic. Limit the story telling and self assumptions and go into your points. I could barely tell when your points of emphasis began.
Hahaha, 6 months is so relatable because that's how long I managed a group of immature, passive aggressive and toxic women. I let the role go and I refused to become responsible for them anymore but focused on other aspects of my job and it has been an unending pattern of push-pull from them and now it's unfortunate that I am cut off from them cos they choose to alienate me.
I have a coworker that has ways of holding up my work from being published (I'm in software development.) She has no idea I don't care, but I see what she's doing. I don't even care because there' so much work that I just deliver the needed project and forget about it being held up and just move on to the next project (she doesn't have control over all projects I work on). What I'm trying to figure out is what in the world is her issue. The best place to be is in a place where you simply don't care.... Years ago when I was younger and less experienced, it would have bothered me.
This was really good! The role play examples really helped to tie it together & drive the differences. I didn’t realize that sometimes I come across like Mindy when I strive for Linda.
Employees are going to gossip. I don't engage in gossip. I focus only on the work. Your feelings have a small amount when it comes to the business at hand
As a person who leads other people. The biggest disrespect is when my leaders undermine your decision. Telling me that I am only a leader when they want me to be
I am not a new manager but I am struggling to earn the trust and respect from my team. I think I am a Mindy and I wanted to change that. Thanks to this content, I think I will change myself to be a Linda instead. I hope this would works, I am so overwhelmed now and I need a change. Wish me luck!
For #3, what if the other way around, Eloise was hired as a new manager for David and he is the one resistance to listen or adapt to the new way and insisting on keeping the legacy way. And acting if he is the manager with the rest of the team ignoring her or going around here back?
What about the type that know they can get away with doing bare minimum and so intentionally slack and go slow even going as far as bathroom breaks every 15 mins.
Are there any smart ways to increase my earning ability and salary as hvac engineer in Aec construction industry without depending on years of experience which is a pre requisite sometimes to determine salary.. which books would help in this scenario and becoming indispensable or irreplaceable.. I've read be so good they can't ignore you other than this which books would help..
heres nothing that can be said to fix things after forcing an experimental medical procedure onto your employee. You now reap what you sowed and get the bare minimum forever.
Great question! This journey map is a tool that I provide to my students that are part of The New Manager Accelerator. You can learn more about the tool and other resources by watching this free training : makedaandrews.com/training
I’ve been fiona for years. I have really good people skills that people tend to trust me and because I tend to solve issues quickly, I’ve been stuck as the “GO-TO” manager for everything. And being bilingual has its downside too because foreign associates tend to gear toward me with their requests and needs even though I’m not even their direct supervisor 😢. Never ending cycle… Definitely very helpful video though !!
I wouldn’t say be completely hands off when there are disagreements/problems. However, there is nothing wrong with taking a step back, and evaluating the urgency of the problem/disagreement. If its urgent then by all means step in and solve the problem. But if the problem/disagreement can wait, I would explain this will be discussed during our scheduled 1-1 time. Gently remind them this is why we have 1-1 meetings, and what the scheduled 1-1 meeting time is for. I would politely state just as they have tasks to complete you also have tasks to complete, and cannot constantly keep interrupting your day with unscheduled meetings.
This is an older video, but I really want to thank you for addressing these pieces of advice. You delivered this in such a compassionate, empathetic and matter-of-fact .
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Well, Following your question about why I became a manager and need to make decision I became a manager because I like helping people evolve in their careers. However some people are not manageable. These are the people who think they know it all and others need to obey to their rules including their managers. Also, many times you become a manager with a good job and great team to work with, and then suddenly you wake up with new -re-org and find yourself with different job and different team you never choose. This takes us to the second point, make a decision. It is easier to make a decision when you work for yourself than when you work for a corporation. You can try to find an ally, build trust, explore the best way to work with both the team and management, but you can not grantee. This is when you start looking inside and trying to see what you can / need to change in yourself. Sometime also the best option is NOT to take any action. Set back and watch so you can move forward. The question now is What would you do when you found you were not the right fit for this management position and could not leave ? Thanks in advance