Keith Lee Business Systems Channel. For business owners who want to replace their random and erratic acts of management that focus on fixing problems after they occur with a simple system that improves team performance, increases customer retention and referrals, and eliminates reactive management.
A similar situation is when you are there at the counter in the store and the phone rings and they end up helping the person on the phone before you. Instead, they could tell the phone caller to please hold because I'm helping a customer and I will get right back with you or something to that effect.
