The purpose of my channel is to create a transparent future and provide insights into what adult life is all about. I'll be trying to discover all the different job roles that are out there, talk about finance/investing and tips on self-development.
I am a lifelong learner and must say that this was one of the most incredible recruiter shares I have seen. I just passed it along to my organization leaders as we prepare our students for college. Thank you!
I actually applied for a position at IBM and just took the assessment, which was quick. A 24-hour turnaround from applying. The quickest application process, I've experienced! Looking forward to a quick turnaround to the assessment and next steps.
I'm interested in Service Design study for my master's and need some extra sources to validate my understanding of what it really is. Your video & excellent articulation definitely helped me to answer my doubts around this new field. Thanks so much!!
Your insights during the conversation were incredibly inspiring, especially concerning interview preparation. Moreover, you provided valuable information about IBM's initiatives in climate change, COVID, and various technical aspects. This has been greatly helpful. Thanks to both of you.
This video is amazing. I'm transitioning into service design from UX and this video helped a lot to get a more clear perspective on the industry. I'm a self-taught ux designer and am just finishing high school in a bit and to get the foot in the door in service design is a lot more complicated than in UX. Especially without a uni degree or years of relevant experience.
Hi @aybello282 - Really great question. When he talks about learning to code, he mainly talks about Apex or Java as they are the two main programming languages used in Salesforce.
Hi! What level of data analytics do you recommend? Which tools do you use? Does the job include processes design or you do not get involved at that leve?
Hi @paolagp As a service designer, you do not need to be fluent in data analytics. It is more knowing and being able to apply the methodologies and frameworks to go from an ambiguous task to a clear view of what you are trying to solve. One of them are a service blueprint: medium.com/design-ibm/what-are-service-design-blueprints-502ac0f4dac4
@@BTVSeries Thank you for answering! Can I ask you if in this kind of job, you get involved in process design or improvement? For example, after the service blueprint, do you take a closer look at the mapped processes? A certification in Six Sigma or similar would be a good complementary training?
@@paolagp - Really great questions. It normally depends on the project, team and what you were tasks to do. But in general, if you were to design a service blueprint, you would then be able to identify opportunities for process improvement or re-engineering. Whether your team is the right team to re-design it is a different question. But a service blueprint is an excellent way to determine if a process requires a re-design. Correct, learning about lean six sigma is a great way for ways of working. Ideally you would have a foundational understanding of Agile ways of workings and using Scrums/Kanban to help organise and provide direction to your team. Hope this helps!
I haven't completed any structured courses to learn about SD. But as a first step, I would recommend learning Design Thinking. Here is a free course to get you started: www.ibm.com/design/thinking/
love the video man! As a project manager who works within Product, I have learnt some things about the distinction of roles I found you via Ali's class as I'm looking to start my own channel. I hope you can commit to making more videos as they definitely provide value!
Great video as always Ben. A few extra notes: - a Critical Salesforce role is missing - Salesforce Tester! In particular, Automation of Salesforce regression tests is absolutely essential to a successful Salesforce deployment. Why? Because 3 times a year a raft of compulsory upgrades will be implemented across all clients, and you need to know what might break without months of manual testing effort. - Salesforce is AWESOME. Really strong out of the box capabilities combined with the ability to custom dev what you need afterwards. Unparalleled training program also. - I was rightly chastised by senior Salesforce reps for referring to it as a CRM. While it is a great CRM, it is capable of much more than that! - For the Devs out there - SF Apex is completely different to Oracle Apex. You can try your Oracle code but expect odd results! :)
Love it! And doing the #100daysofcode challenge really helped me too 😊 can you break down some roles in the Salesforce world e.g. Salesforce Admin, Salesforce Consultant, Developer etc.
