Allegiant Air (NASDAQ: ALGT) is an integrated travel company with an airline at its heart, focused on connecting customers with premier leisure experiences - from vacations to hometown family entertainment. Since 1999, Allegiant Air has linked travelers in small-to-medium cities to world-class vacation destinations with all-nonstop flights and industry-low average fares. Today, Allegiant's all-Airbus fleet serves communities across the nation, with base airfares less than half the cost of the average domestic roundtrip ticket. For more information, visit us at Allegiant.com.
One of the worst flights I have ever been on! The plane was a mess and the crew was very rude. This airline needs to step up their customer service...you don't create a problem and then have an attendant belittle someone in front of everyone. I was told that I could not board because I was already checked in as being on board. Clearly I was not.
On Saturday, April 23 at 6:20 AM my daughter and I ran to the gate which was number one for our flight to Toledo Ohio on Allegiant airlines. We were very close to being late due to gastrointestinal problems my daughter has but we did make it on time. At the gate was an allegiant employee. She was by herself and asked people running up. We told her who we were and attempted to get our boarding pass up on my phone. In hindsight I wish that I had printed it but the fee to print a piece of paper seems a little ridiculous to me. I struggle with anxiety and complex PTSD so sometimes in an exhilarating or super stressful moment I struggle with shaking and had a hard time pulling up my boarding pass. I know that my name was confirmed because they were calling it on the speaker in the airport and she did have it on her computer screen in front of her. I found my itinerary and hoped that she could confirm that I am who I am. Tapping her fingers at me she said all right well you know what, you're gonna have to miss this flight and turned around to slam the exterior door shut lock it and come back to the computer. In a moment of confusion and desperation I went towards the door hoping to stop her from closing it but not once touching her or posturing myself in an aggressive way. In hindsight I definitely wish I didn’t do that but I did. I was super upset and I don't believe that I was threatening in any way. I am not an aggressive person. I've never been violent or been in trouble in any way. I don't even curse in front of my child. I would never be threatening regardless of the situation. After telling me that I was not going to be able to go on the flight she looked at the computer she called someone on the airplane and they manually checked me and she was still telling me that I was aggressive and picking a fight with me even though she was literally in the process of getting us on that plane. Then told me that I'm being aggressive and I'm not gonna be able to take that flight so she picked up the phone and called someone on the plane the same person as before and told them to leave us because I was being aggressive and hung up the phone. In a very non-aggressive way I asked can I please have your name and she told me you can ask somebody else. Turned around and went out the door, slamming it shut and gave me the nastiest look and laughed as she walked away. At that point my daughter and I were bawling our eyes out because we just couldn't believe how cruel she was. An airport employee who is very kind came over to us literally consoling us, rubbed our shoulder for a second and offered support. She also said that it was totally out of line with that person and that it's not allowed and should had never happened. I felt bad for her because she was apologizing for something she had nothing to do with and they're not even in the same company. She explained that the allegiant person will come back and the employee did and walked to grab something from the counter and proceeded to walk away right past a family who also missed their flight due to an error completely ignoring their existence and telling all of us that she didn't have time to deal with us. Trying to collect myself and my red face from crying, calming my daughter and talking with the employee of the airport, we proceeded to the Allegiant ticket counter because that's what we were told we had to do in order to catch another flight. Were many people in line because several flights were going to be leaving within about a two hour time. So waiting in that line I finally got to the front and asked the agent if I could please rebook my flight due to missing it and I was told to come back on the line was not so long and before they close down in between Flights. She then hands me a piece of paper that has all of the flights for the rest of the day with the three letter identifier code and the times that they would be departing. I did air control in the United States Navy so I was pretty familiar with that process thankfully but it still took me approximately an hour and a half to calculate which plate could potentially get me to where I needed to go and one that would work in conjunction with the allegiant flights so I finally figured out that I could fly to Vegas have a two hour layover and get to Detroit which is the closest thing I could get to you too Toledo. Unfortunately the flight was a middle of the night but that's all we could do which made it even more difficult with traveling with a child who's not used to flying. When I found this flight I booked it right away and when I tried to go back to the ticket counter to get the other flight that corresponds with it by allegiant the line was out the door of the airport and I knew that I had a chance to miss out on the flight and lose more money so I did book the allegiant flight as well as the frontier flight that was going to get me home. There was more than a 12 hour difference between the flights but I had to do what I had to do so my daughter and I camped out in the airport and we're not allowed to go through security until two hours before our flight meeting we'd could not eat at the airport other than the vending machine food. We had a rental car but of course we turned it in. Two separate times that employee walked past us one time being on break and the second time leaving work and her non-uniform clothing both times she smirked and smiled as she walked by. It's never too late to make things right so I was hoping that she would at least offer an apology that means a lot more to me than money did but at this point I feel that I have to advocate for myself and my daughter I am typically one of those people that over tip and never take things out on the wrong employee in service industry I always chalk it up as well maybe they're having a bad day and I've never submitted any kind of formal complaint at all in my 35 years of life. This vacation was a very first for me as a single mom first generation high school graduate and eventually a masters on top of being a combat veteran and survivor of a lot of other things that aren't necessary to go into. This vacation was nothing short of magical. It's just what I needed. Sedona is incredible but this event really destroyed all of it. I am requesting an apology and a refund and I want to know that this employee had some sort of corrective action for consequence. This is a very valuable lesson in life that you must treat people with respect and dignity and regardless of what your position is with your place of employment you should never be so comfortable that you're willing to be that kind of cruel and think that you're going to get away with it. I could very easily describe her, she didn’t have a look that I think would match many people and of course that's a small airport so there's probably limited staff but it would even be possible to choose from. My daughter did attempt to take a picture of her but it was off her back side. I'm not going away, I want a phone call from someone of authority I request my refund within the next two weeks and I want to know that these things are being taken care of. Please someone contact me, I am not attempting to be threatening or aggressive but I absolutely will not let this go until these things are made right and being a professional in digital marketing and online social media management I know all of the great ways to get through to people and I expect to do just that. This cannot happen, it needs to be made right, and refunded. My family takes flights with allegiant to Florida to visit people that we love dozens of times a year and no I'm not threatening that we will no longer use your services we really do love that we can see our family for an affordable rate but I'm asking you as loyal customers and people that just genuinely deserve to be treated with dignity as human beings that you please take care of this and follow up when you are able to. I think you very much for your time and wish you the best, looking forward to hearing from you soon.
I just booked a flight with a friend who has never flown to Vegas... I'm so sorry you had to go through this drama. I know how traumatic it must have been as I have PTSD also... Now I'm worried this might also happen to us. Did you ever get a resolution or did Allegiant ever contact you,?
@@marthastephens2179 I’ve called I’ve emailed several times I’ve facebooked. The Facebook person said after several times I’ve requested that it be escalated she offered a tiny travel voucher. I feel like being sued is the only way they pay attention.
