⚠️ Before You Update Your Samsung Galaxy S21 FE - Screen Line Issue - No Warranty? 

Hi i purchased the mobile s21 from uae, and warranty is expired, its 1.5 years, can i get screen replacement in india, im now on india, please reply @butimjeremy

Thanks broo...it's valid now...I just enquired the service center

@@kiran_s_mangalath purchased from outside india can get

@@ghost7883 they said if we have documents like bills or anything to prove that it's purchased within 3 years they will replace it after reporting it to higher authorities...we may have to submit it to them for some days

@@butimjeremy i purchased from uae they didnt get the replacement free

Thanks for the detailed comment. I tried updating my phone with the AC and fan on. Also removed my phone case and kept it in the open for air flow. But I still got the line.

Bro What happens if I don't update my phone😮

@@bss118 You'll keep getting a notification.

@@butimjeremy may be better than a green line??

@@bss118 yeah but check out my latest pinned comment.

That's a another point ! If a manufacturer is promising 3 years of software update, I think the warranty for certain parts should also be that long.

Why doesn't happen to all devices?

@@InformationFeeder it seems to be happening to amoled screens.

​@@butimjeremysolo a las amoled de Samsung y a marcas quienes compran pantallas a Samsung Tengo un redmi note 10 pro y ya tiene sus años y no tiene una línea en la pantalla

I read that its happening to Exynos processor phones of Samsung...n the entire s series apparently

@@IncognitoSahil ahahah ! I have not had my phone overheat...I does become warm but nothing I can call overheating

@@butimjeremy if you use the phone with case, you wouldn't feel much heat. But if you try it without cover, you might experience how hot the metal frame gets sometimes.

@@IncognitoSahil Yeah I have used it without the cover! I have edited videos on the phone but nothing much.

@@butimjeremy great 😃. I feel overheating usually when i am using RU-vid in picture in picture mode while playing a game. It is not unbearable but it feels hot.

@IncognitoSahil yes you are right it often reaches 42°C yet I don't do anything special. I bought a cooler because I often felt the metal heating up and almost burned my hands.

How old is your phone? And did they give you the water damage reason?

Same with my Note 20 Ultra, very disappointed with Samsung

Bro complain to them on twitter and raise a complaint directly in a samsung service center after that if they say that they will not fix it tell them you will go to consumer court. Mine got fixed for service charge only after got line in April update.( the service charge I had to pay was because they insisted on having the original bill for no cost repair most likely they wanted a reason to avoid responsibility) even after all this they don't fix go for consumer court and complain that they are purposefully doing this and avoiding responsibility since it happens to multiple phones

@@sujithsudhakaran745 Bro already complained in the service center. My case got escalated to Delhi (I live in Mumbai). After countless hours on calls and visits to the service center and weeks of processing, they told me my case isnt eligible for free of cost repair due to the age of my device ( something they were well aware of since day 1. My phone has no cracks, scratches, scuffs, not even water damage. It is pathetic how they are treating their customers and getting away with it. Keep in mind my device is a Note 20 Ultra, a flagship from samsung, cant image what kind of treatment entry level or midrange phone users face. Pathetic and disappointing. I have also lodged a complain in the consumer forum, after which i received a call from the higher up saying "Our decision is final, we cannot help you". I dont see how I can take this case forward. I have been a loyal customer to samsung have used almost all 'S' series phones in the past dating back to S2 and this is the second time this is happening to me after my S7 edge had the same exact issue and no support from samsung till the end. I dont see myself buying another samsung product in the future if I get no resolution this time.

​@sujithsudhakaran745 warranty me the tera phone?

Yeah! The process I went through is not available for the general public, so many people just give up and pay the full price.

@@butimjeremy 🥲

I understand your situation 🙏

Thank you so much for the positive comments! 💯

Yeah they told me the same thing back in June. I have no seen the line again since then. However I remove my phone cover and make sure the phone is cool while updating.

The problem is not limited to Samsung, but it is happening to Amoled displays. So if your next phone has a IPS LCD then it should be fine. I would suggest to get a phone thats been around for a while and check the web for any information about screen lines.

Yeah it is a very critical and it is happening to alot of S and M series phones. Check my pinned comment for the latest.

@@InformationFeeder See the pinned comment.

Very true comment 😀

Screen replacement policy is active till end of September. Check the other video on my channel.

Why? What was the reason?

Yes! OnePlus is doing this.

They just released a policy to change faulty displays for free. Check link in pinned comment

@@NoOne-bg4nd It was more when it launched! 54K

@@ultimategamer2579 oh god! So many people commenting about the M series

Mine too. Had the same issue with m52 5g. I didn't get it repair. But now again ordered new phone from Samsung ie s21 fe 5g snapdragon variant hoping there won't be any issues but now I'm seeing these reviews and comments. Again fear started. Should I go with s21 fe 5g or I should cancel it. Please suggest anyone..

@@swarooppabbineedi1820 I would suggest! Skip the S21FE and get the S23 FE. Even if you buy a new S21FE there's no guarantee that you won't face the same issue after a year. If it happens under warranty you can get it replaced, otherwise they might not put out a screen replacement offer.

@@butimjeremy oh okay. Thanks for the response.

@@swarooppabbineedi1820 welcome

Free screen replacement till the end of September for the S21FE

Very sad story of a hard earned phone

I will noy buy any samsung mobile in future...

@@ultimategamer2579 💯💯💯

Woah! That's alot of money! Crazy!

Same problem with my s22 plus.not listed in their policy list

​@Gayakranjan I'm also using s22+ and I'm having pink line and also green line

Not sure about the M series.

Most welcome and thank you for the additional information. 3 weeks is still a long time in today's day and age, everyone has everything on the smartphone.

Having same issues, let me try this

@@mukeshshirode I suggest do it asap as I believe samsung has set a deadline for this (think it is September end)

Get the S23FE. And check now others complaining about any similar issues with the phone you're going to buy.

Thank you so much 👍

Updated policy of Samsung for Line display issue in some of their phones including S21fe5g etc. There are few VOC’s from customers regarding Line in display in their handset during Out warranty period without any physical damage or waterlogged sign. To support the customers, it is decided to consider this issue for only one-time FOC replacement of OCTA assembly along with Battery & Rework Kit in above said model until 30th Sep 2024. This policy is applicable one time only within 3 years of handset purchase for FOC parts to the 1st Purchaser only with original invoice however Labor charges to be paid by customer.

Yes this is the latest policy as posted in my pinned comment.

@@butimjeremy does it occurs In All batches of S21 Fe units ?

@@AntonySeb75588 Not sure! But people who got the phone in November 2023 also got the issue and my phone which is January 2023 also got the issue.

@@butimjeremy mine April 2023 match and updated to 6.1 no issues close to 1 month

@@FF_Kadhalan Take it and show them! Hopefully you get a positive response 👍

Check the article in pinned comment or description. I think they stopped replacing the screen for the ultra. Raise a complaint.

Yes 💯

Why so short durarion what if green line comes after sept 24 to the new snapdragon 888 varient that released just 10 months back

@@atf56 I agree 💯

@@atf56 Yes it can happen, can't understand what samsung is planning, I feel sorry for the customer who have paid 12K-15K already for screen replacement. Samsung should change the terms to lifetime once free replacement for the affected Smartphones.

How u got this informatiom bro..can u please tell source

Same here! Keep monitoring tho

@@priyankakumawat8329 both versions as per many people in the comments.

@@Liveandletlive1234 International or not! It's a problem that happens after the update! But yes they give stupid reasons for not repairing.

@@suyashtirkey most welcome! And thank you for the positive comments 💯

@@bikashsaha1711 Screen Replacement policy is active till end of September. I think you should go sooner.

@@butimjeremy thanks for your precious guidance 🙏

@@bikashsaha1711 most welcome 😁

The real reason is not confirmed by Samsung, but heat does play a role.

@@debasishsahu7055 This is the first time I'm hearing about such an issue.

@@butimjeremy I guess I am the unfortunate one🥲

Service centre as soon as possible

@@veekaytech I have the Exynos. But in the comments some people with then SD888 are also facing the same issue.

Check out the S23FE and other phones from Sony.

@@Kevin-vk2po Depends of if they see the dent. They check the device before raising a complaint. If it's really small then there might be a chance.

Ffs I ain't updating my phone, bummer :( Thanx for the video 🫶

@@Kevin-vk2po Most welcome 😁

I assume you're using the S21FE... screen replacement policy is active till end of September

@@butimjeremy I have an S20 ultra lte

@@MAM-mp3 then you'll have to raise a complaint

@@butimjeremy where do you do that???? Everything is a charge!!!

@@MAM-mp3 customer support and you can ask the service centre guys to get it for you as long as there is no physical damage.

@@aboywithemaan_10 oh okay

You have to be behind them all the time! I spent alot of time talking to them and putting my case ahead.

In my case I had video proof, also they treat the S series differently because that parts are different.

@@surendrareddy-e9s I got the Exynos 💯

I got the August 2024 update and I did it with my phone cover off and AC switched on, to keep the heat low. It's been 5 days, it's running well.

The free replacement for the S21 series ended in April. Still you raise a complaint as see if you can get a discount.

You can call them up and raise a complaint. Check the invoice for the order number or from wherever you purchased the phone.

@@butimjeremy yeah i went to the center they claimed some panel damage which had nothing to do with the display And rejected the service

@@simransaraogi847 was the phone dropped? They checked my phone for damage but found nothing.

@@butimjeremy yess a lot of times few months back But my display showed the line yesterday only

Yeah 👍

@@saikesavan3351 Yes some people with the SD 888 have seen this issue.

Yeah screen replacement is available till the end of September.

It's happening to people who got the November 2023 SD 888 ! So yes

@@butimjeremy 1 month warranty remaining 🙂🙃

@@butimjeremy updated to latest version 6.1 no issues after

@@AntonySeb75588 it's okay ! Check the pinned comment if you have any issues.

I don't know what is the status of the A73. But if it's happening after a software update then it should be brought to Samsung.

The display is good. But has reliability issues.

File the charge sheet with the service centre and take it up with customer support. This is a wide spread genuine issue. If enough people get behind it, they will have to replace it for free. It is a manufacturing defect.

​I had the same issue with s21 Fe update... The company declined my sheet saying the waranty is over and need to pay full amount

@@akshayp3175 Even my warranty was over but I argued that this is a quality issue and not my mistake. I took videos before and after. Check the pinned comment.

@@AshutoshKumar-pn7yi that's true

Okay! Thanks for the comment 👍

@@kiran_s_mangalath it's in the pinned comment.

@@Aditya-tu4kq I think you should avoid the S21FE right now. It's a old phone and these problems are happening after recent updates. You can get the S23FE or wait for the S24FE.

@@CirphrankGG they had free screen replacements back in April.

@@butimjeremy I'm in Nigeria, they denied me free replacement. I was using the snapdragon version from US, and was asked to take it back to a shop in the place of purchase to get a free replacement. Those were really frustrating times, I endured it from late December till mid March, I eventually sold it as a scrap piece to a phone repairer and bought s20 FE 5G. I haven't had issue with this one, but I think that's because this one hasn't been getting any recent updates. I do believe they're rendering our devices obsolete purposely, to force upgrades.

The real reason is still unknown. It's happened to other brands also over the last 2-3 years. But no one has the real reason why!

Check my pinned comment!

@@Rochrj01 yeah

@@kumarsuman4030 oh okay! Thanks for the comment 🙂

Part availability seems to be location related problem. Here in mumbai the part was available after 2 days or ordering it.

I really don't know if the line coming back once a new display is put.

Even I would be sacred to update my phone after this.

How did u do it in so less? I also got a call yesterday from customer support, they took some details and said they'll come back with the best possible solution, so just want to know how did u manage to do it in so less??? Complete details will be much appreciated

Mera phone (samsung galaxy m52) mein 12 green line aaya tha 6500 deke change karna para kou bhi support nahi mila

@@souviksarkar2843 oh god!

Tumara problem fix hua ky display change krne ke bad phirse lines aye ky mene mera m52 bech diya ​@@souviksarkar2843

I don't use 5G, so I can't comment on that. But the 4G works very well.

@@butimjeremy maybe in future if u start using 5g you will get to know

@@kanavgupta1888 I have the Exynos varient.

It seems to be a wide spread issue

How old is your phone? And is it warranty?

I have not faced this issue. What exactly is the problem?

It will come soon. I got 1month later

@@painmaker35 Wait and see! Also it depends on which update or which security patch. Update on the comment section after a month.

Exynos?​@@kingfisher258

Is your phone in warranty?

@@aryananand2887 take it to the service centre and raise a official complaint

The SD888 phones are new production units so their screens might have the fix built in. MIGHT!

@@butimjeremy Nah bro they will become 1year old after October 2024 then we will se lines in SD also or atleast by Feb 2025 because it's a display connector issue same as of s21 and s20

@@anshsaraf9232 oh okay! I thought they would solve the issue on the new production units.

@@butimjeremy but I don't know why samsung didn't want to recognize such issue in s21fe or s20fe because earlier they only announced free screen replacement fir s21 and s20 line up for a week but why not for FE?

@@anshsaraf9232 Because there's no enough talk about this problem on the S21FE. When there's alot of news about this problem, the company will address the issue. Right now the issues are solved privately, and not with a public announcement.

@@jeevilovesmakeup Check the follow up video! Free screen replacement available till end of September.

Watched it but i think what they mentioned in the article is the free replacement is for the phone without any physical damage but my phone has slight scratches on the side panel, but the screen is completely fine ..i guess they wont give a free replacement for me 😢

@@jeevilovesmakeup you can go to the service centre and check. In the S21FEs case the side frame is part of the screen during replacement. So try your luck!

The problem exists on the iPhone as well! Samsung makes the screen for apple 🍎

No, samsung is way better just get the newer models. This issue came due to samsung amoled displays which were not properly calibrated. Apple also sourced their displays from Samsung so they also have same issue. They have fixed in newer models

Clearly if they test all updates so many people would not face the same issue. They have admitted to free screen replacements for the S21 and S22 series...so it think it's just because it's the M series. That's so bad!

If it's I'm warranty get it fixed! Otherwise raise a complaint.

​@@butimjeremyi bought it from flipkart so will i be eligible to get warranty from my local samsung service center if it's still under warranty, and how long is the warranty from the date of purchase

check the latest pinned comment.

Don't know yet!

@@anitkumar7463 oh okay 👍

Check my pinned comment.

Let's see! If hasn't happened to me yet!

Hey thanks for the comment! Was your watch in warranty?

Yes tell me if your watch was in warranty?

There are people in the comments with the 888 version

Oh dam! This is very sad 😢

Okay this is something new!

It is covered under warranty based on what they told me when I took my out of warranty phone. Make a video while updating the phone, before and after. The proof helps, because they can turn around and say its water damage or physical damage.

@@butimjeremy ok thanks Still feeling a bit nervous to update as phone is working just fine without any issues

@@Curious0511 Wait a little bit longer if that works for you.

@@butimjeremy it perfectly works for me for the time being 😅

@@JatinSoni-x5t oh okay 👍

@@krpiyushh I hope they have solved the issues for all future models.

Check my latest pinned comment

Yeah

Yeah get the screen replaced

@@butimjeremy I'm in Pakistan. Not sure if they are doing it here for free as well.. But I'll contact them. Thanks for the detailed information

@@ZAli-jk1vl Most welcome! Do drop a comment with any new information ℹ️

As per comment it is happening to both varients.

@@butimjeremy noted thanks

@@siddheshcshinde welcome

Okay some people with the SD888 version have also reported problems. Record videos of the phone before and after the update.

Same, today suddenly second line has appeared.

Check my pinned comment for latest information