Well this does it. On top of the transmission problems, I'm giving up on getting a new Speedmaster. They made a point about the fact that they lightened up the bike. Yeah -- weak aluminum where it needs to be steel. I really, really wanted one. Thanks for posting. I'm really sorry you lost your bike.
Really disappointed in Triumph corporate response. Very sorry for your loss. Was curious about mileage on the bike. I’m 68 years old, was going to buy a T100. No way! Thanks for your detailed video and explanation. I’ve had Harley, Triumph, BMW, Hodaka, Honda, Suzuki, Yamaha, Kawasaki . Any Japanese bike, engineering and service better than all of them.
When european and even american manufacturers in an effort to lower their overhead costs, move their production, bikes to Asia then you should expect noticeable quality control issues. Bummer. In lieu of an unsatisfactory response from Triumph, I would had paid a skill welder to reinforce the offending area. You’ve got to be recursive. This will be reflective in the manufacture’s sales though. It is their loss…
I was actually in the process of buying a Speedmaster ,even got the wife on board. Not any more. Thank you,if they won't stand behind a low milage bike with a obvious failure due to poor casting ,the company sucks. I'll spend more time looking at a BMW as they build good bikes.
This story is really sad and disappointing, because all l have heard about these engines is that they are bullet proof. This is obviously a lie, a con, and plan wishful thinking. But this so typical of the British bike industry through history. Machines were poorly designed, poorly made with worn out machine tools etc, and the public had to accept it. If this was a BMW they would never have let this happen in the first place, and if they did inadvertently let some type of flaw like this get through, they would be embarrassed enough to fix it, because they have pride and integrity in their product. Not so the British obviously, and not so Triumph and John Bloor.
Serge, you do not look like someone who abused the bike and caused the failure. Clearly a quality or engineering design issue. Triumph, covering this failure would probably not put you out of business, but all the bad press/comments above and me eliminating a 2022 T-100 from my current candidate list will! I know you don't need "ME" but you need all of us to stay in business. Not covering this was just ridiculous, But, you saved a lot of money.
Well, that sucks big time. I'd be looking at getting a TIG weld repair, if the only other option is writing the bike off then it's got to be worth a shot. A properly TIG welded repair will be stronger than the original parts.
It's not as simple as that - in order to remachine the spindle hole after welding, the engine would need to be stripped so that the crankcase could be mounted precisely on a mill, otherwise the idler gear would be out of alignment.
Sorry to hear that Serge , but seeing what happened to you Serge, anyone worried about that (including me) should install a TTP safe-start kit £85.Can still get them as of 23/5/23,fitting mine soon. I do like Triumph but shame on you with this story Triumph.
Have a 2006 Bonneville and have covered nearly 70,000 miles. It's been brilliant with only three broken rear spokes, X three clutch cables [caused by damaged clutch lever bearing after an accident by previous owner, since replaced bearings and solved the problem] failed coil and ignition amplifier and that's all the trouble I've had. Never had a problem with the starter etc. Not all Bonneville's do this!
Congratulations, your machine allegedly hasn't failed you in any significantway, and via the ego invested in your purchase, you managed to miss the elephant in the room! The quality of a manufacturer is not only in how many produced machines have minimal issues, but also, and arguably more importantly how Triumph and other companies stand behind their products to rectify such mistakes when they do occur.
There's a RU-vid video somewhere that points out that (in alphabetical order) BMW, Harley and Triumph have the worst repair records over the first few years of ownership. Disclaimer - I've owned five Harleys and the bikes gave me no problems. It was the quality of work done by Harley dealers that proved problematic.
Thank you kindly, friend. Just brought up numerous reports of same issue. Now I know how keen Triumph are to address, help and behave as the only entity that could be errant in this situation, I will not be spending my finest Great British Pounds sterling with this manufacturer in the future. Fair enough, the Japanese seem keen to earn my business and dont have a record of treating customers this way. So be it.
sad story - in all aspects ... I truly believe that for the company the repair free of charge would have raised tremendously their reputation, already undermined by this failure. Companies are so short sighted ... they will loose a number of potential customers now.
I own a 2013 had zero problems I have put 45000 miles on it oil and tires is all I have done. Check the valves twice no changes to them still in specs.
i hope you moved on from this you dont seem to hear stories like this from BMW or the big 4 Japanese brands i have a T120 and within 4 weeks of having the bike i needed a new wiring loom this was covered by the warranty ,good luck
I'm so sorry Serge, that stinks. Here is my safe start install video for anyone else following this topic. Triumph should fix it, but in the mean time for people who love the bike but want to avoid this, I hope my video helps show you how to do the project. It was kind of fun. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-88HFhMvCw1Y.html
The guy who made Safe Start has retired, and all his remaining stock has already sold out. I have a 2011 Thruxton with only 4500 miles on it. I'd hate to go through what you have, and basically scrap the bike. Hopefully someone else will continue making the Safe Start kit, as having seen the video, I really want one.
Triumph know their transmission is flawed. They should put their hands in their pockets and fix it under warranty. A lot of potential customers will make other choices for their bikes.
So sorry to hear that the company wasn’t interested in at least helping you out with a set of engine cases. 😮 I could see the owner being responsible for the labor. But the company should be interested in what caused this failure !
Triumph should be ashamed of themselves for not taking responsibility and not helping you out , I'm sure they wouldn't like that to happen to them. Thank you Serge for bringing this engine design fault (which could happen at anytime to any other T100, so be ready) and poor customer service, to the public's attention.
Salut Serge, Thanks for the Tip, the story is pretty sad! Do you know if the gearbox problem has been resolved and if so after what year? A tout hazard ce probleme s'appliquait il aussi aux bonneville T100 carbu des années 2006-2007?
Looks like Triumph's customer service is pretty sad, I guess they don't realize that every time one of these stories gets posted on youtube they loose another potential customer. I would love to own a Bonneville but all these gearbox problems I keep hearing about that Triumph does not want to address keeps me from buying one. I'm curious did they try to blame you for the problem or give you any feedback. Thanks for posting.
Hi Mark, they did not try to blame it on me. I had gathered a lot of evidences leading to a quality control problem or even a design problem. They just stated that the bike was outside it’s warranty period. I tried to lobby my local dealer to help but no luck there. It was a really enjoyable ride until this happened. Please share. Thanks
@@creamsoda1985 brilliant- I’m looking at maybe buying a 2014 t100 Blonde SE as a compliment to my 2020 T120 Black… if I do I’ll definitely install this
I have 40,000km on my 2010 T100 and so far I have no problems. None! It is stored well and been in the rain once thanks to the Aussie weather. However if the Australian marketed W800 was available at that time I would have jumped on. I’ve been involved in Japanese vehicles from a very young age and a mechanic for almost as long. Always a fan of Jap built anything.
So many negative comments about Triumph who had no obligation to repair this 7 year old bike under warrently. I can tell you what caused this, the safe starting system gets bypassed for some other starter problem - then crunch comes as it becomes possible to engage the starter on a running engine
Hey Andy. Can you elaborate on your response above? You said "safe starting system gets bypassed for some other starter problem", what other problems do you mean? Is there some preemptive maintenance I can do to prevent this on my bike? Have you seen cases where starter has been engaged on a running engine leading to this failure or is this more an educated guess on your part? Thanks!
@@simsey33 Hi Yes, i can, I have a T100 efi, 11 years old now, with a starting issue where it turns half turn and stops. If I let go of the starter button and reapply it may repeat, if I keep a hold it will reengage the starter, 9/10 starting correctly. So I've been down the search path rabbit hole, looking for a fix. So many fixes suggest the cure is to bypasss the clucth cut-out, the side-stand cut-out and the neutral selection switch, oh yes and replace the relays. None of this is necessary, the real problem is the low voltage detection in the ECU is too high. I guess you can have bikes where the component tolerences add up the wrong way and make this problem worse. My bike is sitting with a brand new battery on a battery monitor and it can still do it! But those bikes that have cracked their cases didn't crack them on just the starter kick back, mine does that half the time it gives up on the first half turn with that wonderful backwards running whirr. Let me know what you think.
Just this morning, after riding yesterday just fine, battery was almost dead. No kick backs just a lack of engine revolution. It feels like the problem has been resolved by 2018 anyway. I hope.
Looking back, I should have considered that. I was so focused about trying to get this covered under warranty and then frustrated with Triumph lack of support, I just decided to give the bike to charity.
My street twin 2018had complete new wiring harness with 1200 miles on clock .Its a known fault on 2016 to 2020 models sixty three thousand units effected . Would not have another .
I only heard last week talking to a motorcycle shop owner in perth Wa he had sold a Triumph speedmaster not sure of the year and the same problem had happened being under used bike warranty they had to fix it, they eventually found another engine from somewhere in the eastern states, fitted it up, within a short period of time it had the same problem, the motorcycle shop managed to find someone that could weld the problem area properly, the shop lost a lot of money sorting out the problem, the bike shop did the right thing
I understand this is an old vid but 2 question, if you have time and you don't mind. What caused the failure in the first play Any Idea, would like to know as I"m looking at buying a used 2013 Bonneville t100, and the 2nd question is, what bike did you purchase to replace the Bonneville, Thank you Karl Squire
I believe the failure was caused either by a casting defect, quality issue, or by the fact that the guiding boss for the intermediate starting gear shaft was undersized, design issue. I understand that there are after market kits available to re-enforce the boss in the clutch cover so it seems to be a well know problem. I replaced the Bonneville with 2019 Ducati Cafe Racer. So far I still love it. Different style of bike. Good luck with your purchase!
@@tdub5776That may be, but when a company fails to stand behind its product, it's easy to lose confidence in a purchase and rightly so! Manufacturing defects happen in anything mass produced-but it is a dereliction of a company’s duty to the customer to take such a route. Triumph should suffer not only public humiliation-but a class action lawsuit should also be pursued!
Feel for you, I purchased a Triumph Bonneville SE 2010, fell in love with the bikes looks and sound of the engine, was so different from my BMW 1200gs, but my love for the retro bike was short lived, because at 60 years old, riding on badly maintained roads, my spine could not put up with the, poor quality seat And poor quality suspension. As much as I loved the bike, it had to go, replaced it with a BMW 1600 gt It's very comfortable to ride, with all the Bells and whistles and safety features. Would never go back to a Triumph retro bike.
I first rode Triumph as a wee lad behind my dad in 1971/2 on his T-120s. Grew up believing in Triumph. But that was Meriden and the Co-Op. I have a modern Triumph (and two T140s) but the company doesn't seem the same family-oriented company they once were. I've heard many former dealers say they are simply awful (do this, don't put that brand first, no floor support, etc). Perhaps they should read the Hughie Hancock books. These youngsters could learn something. I'm afraid they don't want to learn, to be open. Shame. We'll see them go into receivership once again.
Yes...hopefully soon. What bastards the new company is...first of all for their poor quality and now for this unfortunate gentleman to have been refused a solution to the problem. NEVER BUY A POST 1978 Triumph. I was about to buy one...Thank you Serge for opening our eyes to this filthy, swindling company. It can be seen from his previous vdo that the broken piece has PROGRESSIVELY given way due poor quality. So so sorry for him.
