Thank you for sharing your experiences on your Renegade Vienna. I have been considering the Vienna for at least two years now because the quality and attention to detail that Renegade claims about their products. And now, I’m also considering the new 2022 Vera Cruz, but having watched your video, I have to reassess my options on which brand and manufacturer to go with. It seems to me it’s a wake up call! I hope everything is now fixed on your Vienna and now enjoying it fully. Thank you again for sharing.
As of today, Feb 1, 2022 I am waiting for the generator to be replaced again (this will be the third one) Cummins Onan is trying to resolve the issue. As for Renegade, someone I had never talked to called and let me know they didn't like the film...
@@crandtherv2012 what a nightmare for you! I wonder if lemon law applies to rvs as well? The dealer or renegade should buy back their lemon…the only right thing to do.
@@laramie_1944 are RV covered? They are classified as after market stuff so some rules don't apply ( I'm not a lawyer nor do I play one ) for example the bubble top vans used for disabled folks is NOT covered in GA because after market alterations. They are extremely hazardous, killed folks because there is not real metal to protect, so folks with disability get raw deal ( and can't really sue because it's not covered in aftermarket. ) Point? Be careful, much of after market does NOT have to meet safety guidelines ( lest in GA) . Please pray I'm 100% wrong for other states. Some RV / Van after market are safer than most but all depends. Thank you You Tubers and this video for HONEST story. It's not yet solved either . Onan gen set blame game often common, but still the gen set ( at least 10 friends in RV had similar problems but watch out ! Each blamed group says it's not common ( wrong) , it's not their fault ( wrong) , no new gen set only fixes ( wrong) it's a new regulation ( wrong! They could have offered solutions without making us wait weeks months) .
Vienna 2023 has option lithium 720ah 3000w inverter two alternators 280ah wiith generators removal. They updated the firefly system to work without generator. Personaly i recommend to remove the toilet and black tank and instead put a propane Cinderella incinerator toilet. With all the weight saved you have more cargo capacity and can even add an additional propane tank 13.2 gallons for longer off grid and toilet usage. Toilet uses 190 g of propane for one incineration. No water use, no dump station. Clean and no odour toilet. No risk of black tank frost and overfill. The new 2023 facilitates that by removing the generator which is 206 lbs and crappy noisy. In 2023 i don’t want generators. Look at Lithionics battery, Victron inverter multiplus and ws500 dc-dc and second alterntor 280ah on sprinter chassis and Cinderella propane incinerator toilet which uses only 1.3 amp during incineration. With 720ah batteries and dual propane bottles you can stay in the desert for weeks.
Perfect example of how the RV industry works. The “blame” game keeps going around and the “arrow” you used keeps moving constantly. Loved both videos on your issues and had to laugh when Renegade sent you an email about not liking them. Guess they did not pay attention to the disclaimers you had at the start of both videos? Your persistence and documentation are what every new RV owner needs to see and understand they will need to undertake with a new purchase. New Rv’s are going to have issues and owners need to realize depending on the coach, manufacturer, if the unit was completed on a Friday and a multitude of other unforeseen variables that could make that first outing a nightmare when components on these units don’t work right or fail. Waiting for the next video!
John, you hit the nail on the head. I wish someone would have made this video BEFORE I purchased. Guess I drank the kool-aid from Renegade (and a few dealers) on how the "High Quality" RV is so much better. Live and learn.
UPDATE: 1-14-2022 Cummins Onan informed me the replacement generator was accidently installed with the old software. They are "working" on getting the issues resolved.
The moral of the story is .....do not buy a Renegade RV. Thank you so much for your amazing documentation. Originally, I had buyer remorse for our airstream because of a loud generator and horrible roof ac, but knock on wood never a down or none working day. Daily driver 140,000 miles and counting. Thanks again you gained a new subcriber👏
If Renegade is bothered about your video, that is just too darn bad. Maybe they should have considered customer service BEFORE taking your money. Thank you for sharing and I hope other RV manufacturers see this too. That day is long gone when manufacturers can pass off crap without consequences.
I can’t help but feel like this is just how the entire RV industry is! I also bought what’s considered a “higher grade” RV, I bought a Tiffin Wayfarer & haven’t quite had your nightmare, but a different version & had NO idea how easy it is for these dealers to lie lie lie, without blinking an eye! The lack of customer service for spending so much money on something is unbelievable! Like you said with your 30k camera you had a technician flying to you immediately to remedy the problem! That’s an amazing response for the quality you were paying for, one we surely would appreciate when dumping a pike of cash on an RV. I’m still trying to get my brand new Tiffin up to where it should have been when I purchased it last July! There are lemon laws for RV’S too, I haven’t pursued this yet, but I am tired of these dealers getting away with this BS! At least Mercedes still gives excellent customer service, I’m with you on that one! It would just be nice if the house portion of the RV matched the Mercedes portion in service, it’s just such a good feeling driving into my Mercedes dealer knowing everything will be taken care of as it should.
This is perfect timing. I know that all RV's have problems, but customer service makes this brand an automatic HARD NO. I will shop around this company for sure.
Yeah, where else can you go? It’s sad. Can you imagine if 95% of car buyers knew and accepted the fact that they were gonna have to have their vehicles back at the dealer for warranty repairs for weeks, multiple times…just a fact of life? It’s crazy.
OMG! What a F'N nightmare. My 2018 Winnebago VIEW 24J has the PROPANE generator. I had a few minor issues that I was able to fix myself. Sorry to hear about all your pain.
My View has the QD 3200 no problems at all the propane is a pain as the propane tank is so small been there done that I can run my diesel a long time vs the old propane unit
I'm sure glad mine is pre-2021. No issues. Sorry for all your problems. RV dealer service sucks in most cases. The do call back when you're looking to buy one though. Good luck
Wow, I was leaning towards the Renegade Vienna as we are replacing our old Class C with a good quality B+ but this level of non service by Renegade has caused me to strike them off my short list. My view is that issues and errors can occur to anyone building anything. It is how it is handled that really counts. Their level of support sounds horrendous. It is unacceptable for such a supposedly high end product. I am now leaning towards a Grech B van or a custom Humble Road B van. Both appear to have fantastic quality and after sales support. Thanks for the well documented and eye opening video!!! We need more like this!
I know every manufacturer has customers with horror stories, but I really thought renegade was a cut above. They should’ve had a replacement generator in that thing immediately, on a brand new rig that cost that much? They can deal with Onan, not make their brand new customer deal with this. I think if I ever did buy anything at this price level, I’d require the dealer to give me a 90 day moneyback guarantee if anything goes wrong that can’t be fixed immediately. If they don’t trust their products to last 90 days what the hell are we doing buying these things? I have to scratch Renegade off my list too but I’ve got nobody else to go to now so I’m pretty much scrapping the whole idea of this motorhome recreational lifestyle. The way fuel prices are going that’s probably best anyway. I got other things to do with my money.
Renegade was on the short list of RVs we are considering and was about to head down to the dealer again this week. I fully understand RVs have problems but that incompetent level of service is not something I want to deal with. The list is shorter now that Renegade is off the list.
You did a fabulous job on the video but then of course😂😂😂😂😂😂 Your a Pro I'm sincerely sorry for all the hell they put you through that is horrific customer after service 😢 😞 If I worked there in sales I would have to quit or fire my boss 🙄 Unacceptable Guess what I'll be not buying ever 😬
We are looking at manufactures and options for a Class C… Wonder why Renegade doesn’t like your video? I thought it was well done, entertaining, and informative. Full of drama, suspense, and mind blowing disappointment. Oh, I get it… yea, I’m no longer considering Renegade… Yet, about that generator, is there a way to tell what version of the software is installed so one could check prior to signing the papers on a new RV from anyone that uses the same generator? Can’t wait to watch the sequel…. thanks for sharing your experience.
Just two comments: I cannot get my entry keypad to work, Renegade has no customer service. Third comment: other than that, my 2022 Vienna works perfect. Glad you got your gen set working.
Did Renegade, Onan, MB or the Dealer ever make any of it right? What a nightmare and cheers to you for your ability to educate us and make us laugh too.
Why in the holy F balls is the RV industry so bad? Everyone is now just conditioned to expect a whole bunch of problems on brand new products and losing weeks to months sometimes years of their ownership to sitting and waiting on warranty claims. Dammit renegade I thought you were one of the few that were at least better than even odds to have no problems or run arounds. I’m just about ready to give up my future plans. I’m not gonna spend $200,000 or more for even a 10% chance of a headache like this. Holy crap. This is depressing.
We bought a 2021 Vienna and the problems started on the way home from the dealership. From water pouring in from the windshield to the reversed sewer lines and the slide stuck in the out position.. the list goes on.. think twice about the Renegade Rv..
@@FriscoPisco First issue… rv was damaged in transport…waited 4 hours for the scratch repair. Windshield leaked water. Water pump failed. Overall poor paint quality, thin spots and overspray. Theater seats would pop out when traveling and extremely hard to push leg rest in. Pull out cabinet hardware was installed with wrong screws and pulled out. Upper cabinet rubs on wall. Slide was stuck in out position.. 2 months at shop to replace the motors and tracks. Hydraulic jack hose blew out. Reversed sewer lines.. Entry lock failed. Wires hanging down under step. Solar was not never engaged and batteries went totally dead sitting at repair shop. Now start to have LP generator starting issues. I have less than 10,000
Thank goodness my older QD 3200 with 600 hours on it runs great never had a problem after watching this video I will never buy a new Renegade, I though Winnebago service was bad, they were great compared to what Renegade did for you, terrible service..
The new 2023 vienna renegade has the lithium extended option, where they remove the generator and put 720ah lithium batteries and 3000w inverter and two alternators 280ah. The A/C works ion the batteries. They modified the system to allow a/c without generator. Generator are crap and forbidden most of the time anyway. I don’t understand why rvs are stuck with this crappy noisy generator. You still have most of the companies that are stubborn and sell the same old crap. REMOVE your generator and customize the rv with Lithionics batteries and victron multiplus 3000w inverter, link distribution surge protector and wireless module with two alternators 280ah, and at the same time remove the toilet and put Cinderella incinerator toilet. You can remove the black tank as well. You will save plenty of cargo capacity . Eventually add an additional propane tank for more off grid trip.
That might make sense for an RV application. This unit is used as a mobile recording studio and requires the generator to run all the equipment. I've never had a client offer an electric hook up and the solar panels (375w) are just not enough. Cummins Onan has stood by their product and made sure it functions as advertised. There is no way we could run A/C, recording equipment, charge camera batteries, use computers and often feed electric to film lighting on 720ah lithium and solar.
We own a 2022 Renegade Vienna, will not buy another Renegade. Customer Service is horrible during our first year trying to work through all the issues. Same Generator, similar fuel issues still unresolved. If you are not a DIY handy person, don't buy an RV because you are on your own to resolve a lot of issues since the dealers and manufacturers do not stand behind their products even while under warranty.
That gen set sucked. We blew 15 fuses and it stopped working on middle School f the summer. We got new one in PA but took 4-7 weeks to wait (6+ weeks we had to use hotel) I'm embarrassed how bad customer service is for gen set, cumin's , etc. I won't buy another from them ever again . Thanks
Unfortunate experience. It seems that the software, according to the video was updated in July of 2021. This video was published on January 9, 2022. Also, as supply chains have been constricted for almost two years now, Renegade owners taking delivery now will not have this experience because generators are in short supply and are being produced in real time for delivery to RV manufacturers.
Again this is COMMON behavior . They love you to buy it but zero help afterwards. We stopped using RV once the engine blew spark plugs ( ecovan E350 e450 recalled titan engines but not our year. So between bad engine Ford Titan and Onan Cummins gen set ruined RV for us. The RV was StatFlyte98 Coach man ( supreme) it was 4th gen set ( my cousin's owned this RV since birth 98 we got it 2002 ( new gen set , new ac, new fridge, new mw, 60k miles gas ) yes we replaced ac ( if gen set doesn't work right it can ruin your batteries and attached stuff...so ended up with 2 new fridges ( dometic) and gave up using it as storage . 2 new microwave ( last dealer put in a home mw Wth) Gen set got worse ( left us stranded 5 x with 5 dogs ..it s hard to get a room with 5 dogs but summer in RI or Denver is hot to kill them) I want an RV. I expect problems but yours and mine Onan etc is unacceptable. But these companies think they can get away with murder
