There are a number of reasons this could be happening for you. Firstly, check youre using the most up-to-date version of blender currently 3.5.1. Secondly, make sure you're viewing the model in the martial or render preview modes. We also have an FAQ here you can reference quickly here: shop.studioinnate.com/support/ And if you're still having issues, send us an email with some screenshots to info@studioinnate.com
The app used is called Blender which is free to download. We have a full collection of tutorials here: ru-vid.com/group/PLt1yv9E1V6Y3soAPy6XI7hnN8k5grLQ-c&si=qjgrtLgFyBkbw4li
That’s like saying “can you go to work for so I can still get paid”. 😂 All jokes aside, there are plenty of tutorials online to show you how to make something like this yourself