#55 - Soundcraft Ui-12 Follow-Up 🎛🎚🙁 

I got my UI12 just over a year ago, and LOVE the Unit. Anyone who says you can't get a good mix with this unit, should maybe get their ears checked. My band uses this mixer three times a week, sometimes more. The effects and other features of the unit is outstanding, and I have compared it to other similar products on the market. The Soundcraft wins in my opinion. Will be upgrading to the UI16 or the UI24R in the near future.

I have the ui12. And i have never experienced any of these issues. In the previous firmware version, i had some bad connection issues. With new firmware, no issues. Works great for me

Thanks for the balanced perspective, it is very valuable. I bought the UI-12 regardless because my local StoreDJ offers no questions asked return within 30 days, so I figured I had 30 days to test and return if I got a noisy interface. My first show with the UI-12 (acoustic guitar, vocals, some backing tracks via the Player) was awesome, I loved the sound and functionality. Then I got the UI-12 home and played around some more. I got some noise on Channel 1! I was worried, I loved the live sound (couldn't hear the noise at all, very noisy restaurant) and the features so much that I didn't want to believe that the input was noisy. I switched guitar leads. The noise was still there. Then I switched input channels from 1 to 2, and the noise was still there, identical on the RTA, with no effects turned on. I was more worried. I turned up the noise gate - the noise was still visible on RTA, but no longer audible. I played the guitar for a while, the noise gate didn't interfere with my sound. Then I switched guitars - it was the guitar output plug on my main live guitar that was noisy!!!! Phew. I've tested all the ports/inputs on the mixer, it seems golden at this stage. I'll get a couple more shows in before the 30 days are up, to make sure of it, but I'm feeling fortunate. Sorry that you weren't also fortunate with your unit.

I have the same unit. Firmware up to date, and use external router. None of the issues you are experiencing. Warranty time. Rock solid performance for me. Also, I am going to purchase the Ui24 next month. IEC with earth ground, VCA, Matrix mixing. 20 xlr inputs, 8 aux outs, Studer Revox pre amps. 2.4ghz and 5ghz internal wifi. HDMI out for monitor/usb keyboard and usb mouse all direct connect.

Wow, this is the complete opposite to the experience with my Behringer XR18. Nothing short of amazed with that little box.

The band that I’ve been playing in for the last 2 years has a ui 16 the only problem is the internal WiFi we changed to a external router never had anymore problems. We play at least 4 gigs a week inside and outside. I myself have just bought a ui16 and really like the sound of the mixer.

Been using my XR18 for a year and I love it. Very reliable and easy to use. I have used it with an android phone, android tablet, a macbook pro, windows 7 laptop, windows 8 PC and an ipad, all working great!!! Really no complains. For better wireless experience use an external router or an acces point. I use a cheap one from TPlink and it works amazing for the price

I sold my XR18 to a friend who ended up getting a lot more use out of it, but that was before several large firmware updates. I liked it, and I'm looking at buying two XR12s soon.

I use a U16 in a live venue. I have very mixed feelings about it. Initially like you it was brilliant and impressive sounding. After that we had multiple problems, mainly with the connection. Dropouts and software freezes were frequent and sometimes even the Ethernet was unreliable. Since then we have upgraded the aerial (that really helped) and a firmware update and things have been good. As you say the functionality is attractive. Luckily we have had no noise issues so maybe it is a quality control issue but I have to say I would never go out with one without an analogue back-up. Unlike some others I found your video reasonable and balanced and a valuable contribution to the use and development of these products.

Thank you for the video! I was about to buy this mixer the next month to replace my mackie dfx6 but after having watched your video I won't.

USB devices with separate floating ground, like battery operated laptops, have difficult ground loop EMI issues that are related to USB power. If devices have their own power the ground loops can to be broken with a device, for instance the iFi iDefender3.0. The problem will vary depending on the EMI environment. The second thing is unused inputs. They need to be off or turned completely down, or they can pick up EMI. This is an easy thing to test.

Thank you, your two videos just saved my working money. i Will spend them on something else. Your review is balanced enough and your tone is always civil

I have the UI16 and have never had a problem. Been using it weekly for 6 months and not one problem.

Got my Ui24 really recently, and it seems extremely reliable so far. I've used it every day since I got it, and even been using it for stuff like watching youtube, just to test it and wait to see if any problems do come up before I use it in a live or studio situation. Had absolutely no issues so far, haven't even had the hotspot go down or had any connection problems. It seems that everything under the ui24 like the ui16 and ui12 are just quite bad, but the ui24 is much better. It shows how it is better in the price, being much more expensive. I got mine for $1600AU.

First of all, if you going to rely on precision there is only one device touch sensitive enough with the built in Wi-Fi range that will allow the mixer not to crash, and that is the I-Pad Pro. I took off the supplied Arial and fitted a larger one … No issues in over 50 gigs. PS: Firmware update makes a big difference.

I had a Ui 16 that I really wanted to like, but after struggling for 2 weeks to keep the WiFi connected I returned it. It's like driving a car that could lose it's brakes at any time - and it does. There is no way that I would use it in a live setting where reliability is a MUST. That being said, if (when) they come out with the 16 channel version that is redesigned in the new spec, I would definitely consider purchasing again.

Ui16 user. I just figured the problem out with noise. Has to have balanced xlr. I had several channels showing large levels of noise even with nothing hooked up. I used xlr main outs and noise is completely gone. I would bet money that the 1/4" main outs would be good to if your using TRS cables. If your using other rack mount equipment I would assume the whole chain needs balanced cables all the way to the amp. Soundcraft uses external power supply with no ground. Is this the issue? Who knows but I am very happy now. Glad I didn't return but disappointed I spent weeks working on a solution. If your going to use xlr to 1/4" make sure 1/4" side is balanced TRS and not TS.

I've used mine with zero issues for over 200 hundred wedding ceremonies and having video companies patch in and get high regards from clients and videographers. No channel 3 issues for me

Just saw this video. I have 3 UI series mixers, a Si 32 and an Expression 1. We replaced those with Behringer xAir units and the Midas M32. I haven't had the noise issues on the UI but I do notice frequent control and display lags using the built in hot-spot Seems like every 60 seconds or so on a iOS device, the GUI will freeze for a second. My biggest user gripe is that the units can not operate in a installed environment as you lose the ability to connect after a day or so, having to power cycle the unit to re-establish a connection, even when wired. My biggest owner complaint is Harman's disinterest in supporting their products. I was told "that's just the way it is!" one too many times by their support dept regarding my issues. The last straw was when we added the overrated "Blu Link" module when we upgraded to IEM and basically had to set the console up from scratch with a firmware update where the config backups could not be applied, thus the Music Group products now in use.

Thank you for the time you put into this . Really appreciate it.

You are not alone with your problems, my mixer (Ui12) just started to generate some noise on channel 6 (especially when phantom power is turned on - the noise reaches without anything attached -6db on moderate gain). Hopefully a replacement unit won't have this problem...

Agreed, I hope everyone sees this before buying the stupid box. The only thing I can use this for is DJ's, even then the headaches never end.

I love the ui12. It could use a dhcp server option on the lan port though. Like the Behringers.

I have a brand new Sound Craft UI16 digital mixer that I just connected for the first time. Problems right out of the box include channel 12 DOA with a little red X on the channel. Also, all the 12 input channels have hiss when using mics at a volume that can be heard. I will have to return this one.

My Ui16 completely hung me out last night during a live auction fund raiser event. As soon As the auction started I lost connection to the mixer and was forced to listen to an auctioneer speak through a wireless mic that was not eq ‘d the way I would have liked. Thank god it was on! Every gig I have used this for which is smaller stuff I’ve had to restart the mixer in order to reconnect. I have used my Mackie DL32 for my big band for 4 years now and it has been marvelous. Rock solid! I’m now researching ways to make this more reliable. Bigger antenna, external router, direct connection to my iPad? Any and all opinions are welcome. Thanks

I love the ease and compactness of these digital mixers. But then, there are still some frustrations to our digital world when something internal goes haywire. This is why I still keep around my analog 16 channel rackable mixer with some processing units all in one rack case. When I have enough space in the audience- I would still use my good-old, faithful setup!

All of the brands associated with Harmon Audio now (JBL,Sound Craft, DBX, Digi Tech, Harmon Kardon, Lexicon, plus more) seem to disappoint. Harmon bought them all and is simply putting those logos on crap products. Those names used to mean so much, but not any longer. As a rule if it reads "by Harmon" I stay far away.

A dozen gigs so far with the Ui16, not one issue yet.

Had 2 soundcraft consoles with noisy inputs and outputs as well, a&h zed fx noisy outputs too. So far been liking the A&H Qu series.

I have Soundcraft Ui-12 for 4 years no problems at all,only for better tablet connection using router

Some comments: (not withstanding you have a faulty unit that should be replaced) 1. Web Browser control has nothing to do with how solid your connection would be, you either have a connection or not. Apps controlling any device would fail just the same if you don't have a connection. 2. If I would have this type of noise on a channel, then it's a faulty channel, you should get your unit changed/repaired/looked at 3. Obviously the company the unit was loaned to did not know how to use it properly (not getting a connection at all via LAN means it was not setup correctly), if you can get it connected via CHROME BOOK it means the unit is working perfectly right (it cannot detect if it's a PC/Chrome Book /MAC etc connected to it... right? 4. Nothing Plugged INTO the mixer into a channel (or maybe just a cable)if you increase your GAIN to the MAX, it's going to amplify any RF in the area as it's not terminated (basically cable and electronics act as an antenna), it still would not PICK UP RADIO. A/ Why would you have a channel up with nothing connected to it. B/ I don't believe it picked up any radio station, sorry, electronically nothing inside that can do that unless they had audio coming from another source. 5. Again mentioning the BROWSER based mixed has nothing to do with the unit working OR NOT!! This shows a lack of understanding of the technology. Please also always mention which firmware version you are on. Besides this, I totally agree with you on many points but still it's obviously a faulty mixer as far as the channel noises you experienced and you should have it replaced.

Too bad you feel that way...I bought a UI 16 and love it...never had a problem with it

I just accepted a small remote podcast gig for a friend. He sent photos of all the equipment in the local rack and there was the Ui12, which I've never used. I looked it up and found this video. Now I'm thinking I'll bring a spare mixer. 😐

I do understand that this product wasn't designed by soundcraft, but they have their name on it as well as dbx, lexicon, and digitech, which makes it seem like a solid unit. After having it fail multiple times, Im not a fan of replacing a console with an iPad or laptop. I run a Si Expression which does have a remote app, but if I loose connection, I still have the console. For $300 it's a great toy, but if your out doing real gigs, look at a compact digital desk. Maybe great for a one time install, but out on the road-no.

wow... I have a UI 28 still havent unpack still virgen. as you said we can tolerate problems like no connection or lost connection from the wiereless, but... noise on channels is something you can tolerate... great content...

I'm glad I stuck with my Behringer X-Air mixer. Just over a year old, I finally had my first trouble with it. The last venue I was at had way too much wifi interference and kept having lost connections. Finally decided to go wired. Pleased to see that iPad ethernet adapter works flawlessly with the X-Air.

I was almost to buy it. I can see this is most like a toy :D

Not the first time I hear the same thing about these mixers. Am waiting for Soundcraft to get it together so I can get me a revised working version

Am I right in thinking that when I have done this i connect both desk and laptop to the router WAN ports for it to work

Buy the MIDAS MR18, and you will have a stagebox mixer with fantastic sounding preamps (MIDAS PRO preamps). A very good WiFi connection. I used it in several LIVE conditions, and it is just amazing. So if you want to try/buy good digital stagebox mixing, buy the MIDAS MR18 :)

Have 2 ui16 never had issues. I do have a external modem in the flight case with it for 5G and wired connection as I do find the built in WiFi very weak

I wish you'd done the sound at the festival I played at this week-end. What a mess - the sound-man must have been stoned or deaf. If you've made music for awhile, and I have, you know the soundman can make you or break you. As for your video review, thank you so much - I was tempted to buy one of these units for our small band, until I saw your video and read the comments. Guess I'll stick with my old Alesis analog mixer.

Everything about Ui is good...Except the fact you need a web browser to use it (control it). Where you can run into issues (with that idea) is when Firefox , Chrome , Edge , etc , update/patch their browser(s) , and those updates or patches are not compatible with the Ui (Firmware-wise).

I heard if you disable the hotspot and wifi, then only use the lan with an external router, it works

Thanks for the update great info

I have had mine for 3 years. and I will be honest it works great. I did the update as directed. I don't understand how yours is so messed up. I use mine every day for shows. SO I got a good one. Of course I would like a QSC but until then this is working fine for me.

so i get midas 12 beter right ??

Ok, we are a pro audio and have the 12 and 16, if this twit had his gains up fine, but we have used these for hundreds of gigs, rentals and the boss's bands and other late night gigs. I could not get past the first minutes, these are dead silent if you set up the connection properly. These units have faults, i.e. digital delays not available (told from the company).

I've heard a lot of people having problems with the UI12 and UI16, but again the new UI24r have been getting a lot of possitive respons. My band bought the UI24r and have been gigging with it for 3 months now, we use it in the practise room to record new songs and ideas, and it really shines. I was very concerned with buying the UI24r after reading the bad reviews on UI12/16 but my fears are gone now. The format of stagebox consoles have a ton of great uses for us and we are really happy with it. Hopes are that Soundcraft makes a UI12r and UI16r updates to the series. Beeing a tech user and IT professional/teacher at my day job i have seen new technology fail over and over again, but usualy the next generation fixes a lot. So I really encourage people to look at the UI24r, maybe you don't need 20 bal/unbal channels, USB 2 track and RCA 2 track, but the unit is great to work with and hopefully, we will see the smaller boxes get an "r" update soon :-)

I wonder if you were as disappointed as I was that the Ui24 got Automix capability while Expressions we're left in the dark ages... Behringer/Midas is really killing them on that feature at the mid range price point right now imho.

Well you just never know as you are aware of but I will say the Behringer Xair system has been very impressive for the money! Not a browser based mixer. But the app is free and easy to use! This is a concern in the industry as we have gone to cheap digital mixers!

Ok question. In a church setting have 6 mics. Want the operator to be able to control from anywhere. What do you recommend? Recording capability old be good.

I have heard this happening on the Ui12 and Ui16 as far as the router issues. A friend of mine bought the Ui24 years ago and he decided to use a external router on the safe side and had no issues with the the mixer in all areas including noisy mic preamps. Now I have heard of power supply issues on the 12 and 16. My question is when you made this video and you felt Soundcraft wasn't addressing the issues, was that during the time Samsung had bought Harmon and things were kinda crazy during the transition. Has Soundcraft fixed these problems since making this video? I'm just curious.

Thanks for making a follow up video! Keep up the good work! Give Allen & Heath a try 😉

Great videos bro!! well.. i was really looking for someone like you who got some damn good experience with real pro-audio stuff at this level!! Glad I found you:) u just got another real subscriber!! Well, speaking about Soundcraft UI series i go 16 & ui24r and as you mentioned.. though i have very few challenges with them but they are a true digital mixer if you really know how these little smart beast works u know:). I know most of the people have problem with the built-in hotspot on this product and not being reliable; but i think its not really the product issue cause the product does have other ways to connect like wifi, ethernet which even Soundcraft have recommended in live scenario so, u need to know how to configure them. As i mentioned, i had ui 16 and now ui24r and i have both them configured with my wireless router (wifi) and have no signal issue whatsoever. I have used them in a live scenario at a medium size venue without a single second of signal drop! Other than, these boxes picking up some statics/noises when i hook-up an external audio (like a dj console, or laptop) or box they are just as good as Soundcraft SI Expression 3 (that we also have for bigger gig).

I own a Ui16 (amongst other higher grade consoles) not experiences any issues you mention, I've had it for 12 months and used it 100's of times.

We had to quit our gig last night. Our Soundcraft Ui16 just didn't create a hotspot just blinking all lights perpetually. It was initially working but lost connection at the middle of the gig and couldn't connect again. Tried power off power on multiple times. Tried resetting the device. We also tried to connect to it with a LAN cable but the computer gave Network Cable unplugged message. Any ideas?

I just picked up two Ui12 for install. Chose the Ui12 because it's simple to use and has functionability no other brand currently has and price. I'm aware there may be a possibility with issues in the networking, one of the main reasons I chose this model, but my initial testing shown no issue. If there is an issue with networking I'll simply install and direct wire a wireless router. As for noise and receiving radio stations I would suspect the unit in question was used in a difficult and noisy environment. And the engineer or tech should have been able to remedy it. Should I experience any of these issues related directly to the mixer I might post an update. I am thinking about installing fans within the mixers prior to install. Feel free to chime in on this.

Great review! I'm planning to buy a Midas MR 18.

Your Review Is Spot On!! I have Lock Wifi unit presently .. 35 years in the business.. can't figure it out... What a Joke!! 2015 Model. 130hrs of use.. Very Sad Product!!

The Ui12 and 16 had some issues. Soundcraft supposedly fixed them.

I bought this mixer last week, and I followed directions to update the firmware, by downloading the zip file do not unzip leave as a zip file on a thumb drive. place the thumb drive into the player input for a thumb drive. already be logged in. Then the unit says it has found a firmware update do you want to install, click yes, and it installs. Maybe your thumb drive is not up to pare? I would try that, I updated the firmware with no problem. The only time I hear any noise is when the levels are set too high at some point. when running the sound in the green part of the VU meters no noise when it goes high into the yellow you can get digital clipping very easy. I hope you get the bugs worked out.

Hi, nice video, thanks. Does this mixer will need an app connected to play if everyday I switch the unit on/off for the same setting and same input and output connected. Suppose for a fixed installation for prayer. Will the mixer play from last setup without app? Thanks

have you reached out to Soundcraft about the issues? If so, what was their response?

I've used the 12ui almost every weekend with my band for over a year. I am the sound engineer. I run it through a power conditioner, and use my own router. I have never experienced any of these problems. I run mix from an Ipad, and the musicians run their monitor mix from their cell phone browser. Everything works flawlessly. Nothing but great reviews on my end... can't be beat for the price.

Dude. You just dropped it.

well said, i got one also........ the basic audio quality suffers to me....... think of this as a learning device to get into digi mixers.... better ones :)

The Behringer is a better device as the routing, the ability to tweak the effects to death, and the fact that it has no limits in what you can do with it makes it a no brainer. Unfortunately Behringer is not available anywhere due to chip shortage, also the price went up considerably so the only option in this price range is the Ui12. I used it for 3 or 4 months last year and it is good really, no problems at all, however the limitations they baked into it are really annoying. As for the preamp noise, I measured it and compared with the XAir12, the noise is the same. Not an issue really.

I run a a Ui24r... rock solid.

Thanks For the Info.. Would You Recommend The Xair Series..

So... you reset the channels? Did you get the firmware updated?

good vid......... i fell for it also...... btw, do u know if this mixer will do gated snares? thats my goal 2day.... huge snare w/ the UI12 !!!!!! u are right, do not trust these....

Do you think they fixed this problem? I'm a mobile DJ and I run everything through a Behringer xneyx 2222 mixing board. It's big and cumbersome. It works well, but I put it under the table, which means any adjustment has me climbing on the floor in the middle of the gig. I'm considering this or the X-Air 12 from Behringer. For my purpose I don't need a ton of features just the bare minimum. What would you recommend that I can control through an Ipad? Thanks

Excellent professionally done review. Thank you

Does anyone know if ui series can actually control independently the amount of reverb (FX) send to buses specifically to channel so that for example we don't listen enormous amounts of vocal channel one going to bus two setup of vocalist number two?

My last concert the faders disappeared from the screen.

Via Soundcraft tech support...Use an External router. And noise? Watch your gain levels.

I would buy a new one and return the defective one. Thanks Soundcraft.

that's what Warranty is for... a friend of mine purchased a $60k Digico and it died after 3 weeks! anything mass produced has the possibility of failing. it's. proper branded product (not Behringer trash) and it's incredibly well priced. just get it replaced :)

I was so contemplating this mixer for a while but after watching this I have to commend music group and the berhinger-midas bastard child that is the x32. I've used the x32 in an install environment with s16s for the past 4 years after our old Soundcraft GB8 blew its power supply, and what you said about it is spot on about behringer being on the ball about issues... Behringer gets a bad rep but that x32 has till this day been super reliable, so much so that I bought a x32 producer for my self for side gigs... def gunna be looking for something other than the soundcraft now..

To me the idea of mixing without physical faders or controls is horribly unappealing. Is it simply the cost and size that draws people to this product?

I have the ui12 no problem for a while, but now problem with chrome on my tablet, not responding......

So, based on this, what do you recommend?

Hi, I've watch this video of yours #55 - Soundcraft Ui-12 Letdown, I would like to buy one and would like to know you have any idea if this issue has been sorted out? Thanks

Mine was working fine till Google updated their browser and then it started having issues, I tried a few different browsers and some things worked and some things didn't. I spoke to Soundcraft and they just said try another browser... After a few emails back and forth and telling them I was running the most up to date PC and browsers, they said try a Mac... Basically they weren't interested or willing to except that there was a problem. They sell this on the fact it works with every browser, but it doesn't...

helo sir, Have you try behringer XR series ??

You even have noise problem on the video. Could it be your mike?

i have reset and reset my ui16 4 times and still cant connect to the unit. soundcraft has been helpfull but its time to send it back to the company. the ui16 ran great at first but after 3 or so months problems started not connecting to the wyfi, limited use of functions. i stopped using my tablet and bought a dell laptop. in all i have spent more money on tablets and laptops then the unit it self im hopeing it will get fixed if not im getting a berhinger

You're such a detailed oriented person, kudos kudos kudos!!! Thank you for all the details!! Btw, Dbx doesn't consider extremely high quality company... Mediocre at best.

I think the ui24R noted these flaws and corrected them. Any idea if true?

I find this video pompous and dismissive. I've used a Ui16 since last August for two weekly open mics and about a dozen other events, including mixing from my mic stand for my band. I've connected it to two different iPads, a 7" Android tablet, a Moto e phone, and two older Powerbook G4 Mac laptops. Using the internal hotspot, I've experienced exactly one hard freeze that required a one-minute reboot. Since configuring a surplus Netgear dual-band router last fall, the only "connecting" events have been momentary. In quiet wifi environments (and even some nights in very busy ones), it never blinks an eye. Everyone agrees that the onboard hotspot router in an inferior hardware bit likely chosen for price, but I have good friends who run a weekly open mic in a relatively rural setting without much nearby wifi, and they've used the internal hotspot on their Ui12 for most of a year with no freezes. I'm not much of a techie, but their Luddite expertise makes mine look Silicon Valley grade; they're using it as advertised and documented without issues. It apparently has not occurred to the OP that he likely has a defective unit, the rate of which with Ui12s seems to be higher than average. Neither my out-of-town friends nor I have experienced the noisy channel thing, and I find the preamps to be acceptably quiet for live sound work, even running relatively low-output (Audix OM) dynamic mics at a default +30db. I would never use it as a recording interface, where any noise floor would be problematic, but I have re-recorded some noisy live-recording tracks (from a Fostex standalone digital console) through the Ui to compress and clean up overdriven tracks, for which it was every bit as satisfactory as a standalone compressor (and much easier to configure). As for connecting to a single Windows PC, that's pretty obviously something to do with the PC's configuration if the Ui is connecting to other devices. Soundcraft's networking documentation is woefully deficient for non-techie users. I had my Silicon Valley expert stepson configure my router. We disabled the hotspot and wifi network options, removed the antenna, and connect the Ui exclusively to the router with a Cat 5 cable, which leaves the option of connecting a laptop via another cable from another switch port on the router. I moved the wall wart inside the roomy box and fitted a C13 receptacle to the exterior last winter. See it at Gearslutz: "Anyone Get a Soundcraft Ui16 Yet"; Message 2392. What I object to about this condescending video is the arrogant assertion that Soundcraft has willfully sullied its reputation with a lemon product that is beneath consideration and essentially useless. They've had higher-end digital mixers, the analog-digital hybrid kind with knobs and faders, for some time, and this was an effort to offer an entry-level product with a truly brilliant user interface at prosumer prices. They bought a groundbreaking product and rebadged it, perhaps in too much haste, but it does work. I paid $399 USD for mine, which is roughly the price range of a decent 8-channel analog mixer. If one has the patience to research the issues (discussed at elaborate length in the above-cited Gearslutz thread) and tinker a bit, it performs as advertised, reliably week after week. I'm selling my SC analog boards and rely exclusively on my Ui16. Further, they seem to have listened intently (if not always responsively on the boards) to our complaints and wish lists. The Ui24R incorporates virtually everything any of us early adopters hoped would be part of the line's evolution. I just can't justify upgrading with my current needs and wish they'd retrofit the Ui12/16 with some of the new features. With respect, I disagree.

Question, does anyone else here have wi-FI connection dropout?. Top connection? We have this problem almost at every other gig, at separate locations. Thank you

I watched your video and I kept waiting to hear what Soundcraft Support advised you. If they wanted you to box it up and send it to them so they could check it out. Stuff does happen and through the comments below many Soundcraft Ui owners have had zero issues. Only God does not need a Warranty for all others imperfections do occur and is the reasons for Warranty and Support. How about another Follow up that includes the Manufacturer: Soundcraft. Until I hear that Soundcraft offered you absolutely no resolve I will continue to add the UI series to my mixer choices. It has also been 3 years since your complaints..I am sure that in that time if it was a Ui issue Soundcraft has addressed it and resolved it.

Thanks for your experience and I hope you will give me the right answer I’m looking for new digital mixer at the moment I got analog mixer Soundcraft GB2R 16 with Lexicon MX300 and Dbx DriveRacKPA it is to heavy to move round I don’t know which digital mixer to buy . Thanks again

Thanks i nearly bought one!

great video agree with all comments. I've had a ui 16 for 18 months. worked perfectly every weekend for months then out of the blue the issues started, noisey preamps, lock outs, output channel dropouts. never constant but just to unreliable to use for its purpose. real shame as I loved this product initially and bought it because it was soundcraft not because of price point.

what is your opinion about Soundcraft ui 24 R?

Hey there!! We've been using this unit since January, anywhere from 15-20 shows a month.... no issues. Not sure if yours is maybe bad cables, dirty power, gain set to high, inputs ran too hot etc etc.... we run 4pcs band with 3k watts of FOH and 1000 watts of monitors and no issues.... perhaps you got a bad one?

Maybe you got a bad unit cuz I run ethernet only on mine it's been rock solid.

A non quality cables always make big noise.