7 steps to resolve any conflict | Dr. Amanda Brisebois | TEDxGrandePrairie 

Managing our differences goes beyond listening, empathy and embracing communication skills.
MSc,MD,FRCPC, AoDI, CEC, CHE, CCPE,Clinical professor University of Alberta . Spend her time training professionals how to improve communication in high pressure work places This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx