Can we talk about how COOL that dad is though? Like he was invested enough in something his daughter was interested in to go all the way through the legal route.
it's very common in most legal contracts to the point that most companies include the clause for any employees that are hired on. There are ways to get around it, of course, but in the end an out-of-court settlement is almost always better for the defendant. The prosecution still tends to do well, but other affected parties/long-lasting systems end up untouched. there are, obviously, good reasons for it. it does tend to be used for mostly insidious purposes and should be concerning in a product/service while lacking proper reason to exist.
as someone who got banned for 183 days for "hacking for robux," when i really was getting robux and the purchase failed, still got banned, roblox has probably the worst moderation of all games. edit 2 months later, it STILL spent the money and i didnt get anything so i wasted 10 dollars and then got banned for 6 months.
@@Coney_ConeheadBuddy of mine used his credit building debit card that he has to add money to use it from his debit card. He forgot to add money and tried buying robux, it declined, he then added money and bought the robux only to find a little bit later he had been banned for half a damn year. Asks for a refund and they decline so he performs a charge back and within a day gets another notice telling him he's been banned permanently. Absolute abhorrent customer service
I love seeing Roblox lose a lot of money, but it’s upsetting to see how much money Roblox puts into their law team compared to the moderation team. Keep doing Roblox’s work for them Ruben, your a true hero for this platform
I think that the worse is that they didn't even fully refund the money stolen, it was 21k and they paid 10k. And even then you can have Robuxs gone from your account without doing transactions
Roblox during the beginning was caring for their users (maybe not much but so much better than right now) though now it's just leave them in the dust with NOTHING...
With the fact that over half of Roblox’s active Users are under 13 I’m abhorrently shocked that Roblox wasn’t sued by the federal government for COPPA related issues, much like RU-vid was.
coppa is just privacy and ad laws, they have had issues though. I'm pretty sure website ads (to other websites) were removed from the site altogether because of coppa, and roblox ads are also hidden now for users under 13. This is probably why they are trying to push in-game ads and portals to bypass these laws and advertise to kids
It's definately larger than that much larger if you had common sense, this data is gathered from the age they put on their accounts when signing up and GUESS WHO LIES ABOUT THEIR AGES ALOT: KIDS
@thecoolcarhd4402 those videos still exist they just mark them as "not for kids" to make money (obviously the audience is kids tho), bad people will continue to bypass rules ofc and make new accounts if terminated
Respect to Ruben for actually standing up to roblox and not crumbling in the face of a greedy corporate giant. Keep up the good work, and best of luck!
@@CA19 hes likely talking about all ruben has done and bringing a lot of robloxs shady stuff to light not particularly related to this video but in general
@@CA19Nobody said he was a saint, there are many points that I disagree with him, however, what Roblox did to him was unfair, and the way he handled it was incredible. He literally became a Roblox moderator without being a Roblox moderator lol.
Right I remember that this lawsuit brought us the item refund system that went live until 2023, kudos to the 12 year old for forcing this silly corporation to be user friendly for once
doenst that just means saying: "If you wanna play in my school group you never can win against me and u have to follow all random rules even the ones which doesnt make sense and u agree with this by joining." litereally pain
Using the tennis analogy to simplify the legal process not just for us fools who haven't been sue'd by multimillion dollar companies, but so that even kids could possibly understand it too. your great rueben
The part where a Roblox mod said that they have to meet an account ban quota by ultimately deleting people's accounts who have done nothing wrong should be absolutely illegal. You spend well enough over $100 dollars on Roblox and they have the decision to ban you just so that they can meet a quota instead of targeting anybody obviously doing anything against the account safety ToS. I really do hope that this has already been something resolved, or its gonna be another probable court case willing to happen. Maybe this is the reason why my friend got banned for /e dance of all things, too. (Edit) I forgot to mention that it mainly happens with items too.
yes. he literally got banned for 1 day because /e dance. he even sent me a screenshot on the roblox app in which you cannot inspect and change the text. i know, its absolutely stupid, @@-starrydawn-.
insane that roblox knows the danger of being sued and have an actual legal team, a great one at that, instead of considering the option to spend the time and money on actually avoiding being sued in the first place
no any large corporations would ofc have top class lawyers , once you are a celebrity you would have a lawyer to help out with any of the stupid lawsuits your getting in , same applies to large corporations
It’s funny how Roblox never learns from their mistakes and when they DO actually do something the community wants like the Refund Program, it’s either taken away or is so bad it’s nonexistent
by the end of the time i played, i did receive my robux back. well at least got refunded what got deleted since the new refund system it does work fine enough
I recently bought an item called an ink head only 75 robux but it was approved for a day, then i log back in the next day and its removed from my account with no refund so I contact the community support which I have to say is the worst ive ever contacted. They had no interest of giving me a refund or even reading what I was saying they kept saying "im sorry if you didnt like the item you purchase however you will not be able to get a refund" even though I essentially just lost 75 robux for nothing, if its happening to me im sure its happening to so many other people, I don't understand how they are allowed to do this its deception.
Omg I checked my Roblox and got an email from Roblox stating an item that cost 85 robux was deleted and I got my Robux back! I wax one of those victims!!! So that means this story is REAL
4:07 to be fair I've had Roblox for years now, most of my items now have been deleted and was around £100 all together, I keep getting notifications even now saying my items will be refunded to my account, but nothing is ever refunded, even when talking to customer support. Deleting the clothes AFTER moderation is just stupid and seems like a way to get more money
I think that the most badass think about Ruben is that he was barred from ever making an account on Roblox again and he still exposes Roblox without even being on the platform. Keep it up Ruben!
Ruben is a true hero for standing up against the greed of Roblox. It's inspiring to see someone fight for the young player base and protect them from inappropriate content. Thank you, Ruben.
i dont think you watched his recent video. you cant just assume people bought their account with no evidience. I know its very common but atleast make sure before assuming?
Funny story, when i was 7 i had this pair of shorts with striped socks on roblox. It got deleted about every 2 months and i kept buying it until i was 9🤦🏼♀️ I never got refunded for it and to this day i still wonder how it was breaking tos😂
@@grumpykitten4566It was just a way for Robux to get money. They delete items that don’t harm the ToS, or Privacy Policy, so they got to get more money, but forcing people to buy other versions of those clothes.
It's commendable to see Ruben standing up against Roblox's greed and fighting for the young player base. Thank you for protecting them from inappropriate content. You're a true hero.
I honestly find Ruben sim so fascinating, he loved Roblox, but they didn't like him, yet he still tries to defend the young player base from disgusting 18+ shit. I honestly don't think I can express my gratitude for Ruben and how much he tries to help the platform. He is literally a hero, he has saved probably around 2000 minors already from being scarred for life, and that number is going to keep increasing.
@@AkiruOfficial ah yes, because stuff like that totally has an effect on the effects of what he's doing by pointing out the Roblox corporation's faults, the many harmful things on the platform, and him actually doing stuff to bring these to light and fix it. If he wants advertisement money as compensation for all of this hard work, then he DESERVES that money because that's how doing a job works. You do something for an express purpose and goal that takes time, energy, and more to reach a goal. He's doing this out of his own will, therefore, if he wants to try to make some money off of this, he has that right.
@@AkiruOfficialby your argument all first responders (police, EMT, firefighters, etc.) aren’t hero’s because they do it to get paid. Everyone needs to get by somehow bro.
yo what about all the hateful shit about furries and lgbtq people he spews? bro might be doing a good thing but that doesnt mean hes not a bad person. plus he stopped making his normal vids to entirely focus on clickbaiting the shit out of roblox drama lol
@@uoverr Lol his only ''hateful shit'' is 60% satire and the other 40 is because he noticed a pattern where furries in his discord server would spew out pornography
Oh man, i knew Roblox was corrupted to hell and back, but seriously? Content deletion quota? Banning users for no reason just to reach a quota? Bloody hell, both pretty much open them for class action lawsuits so here's hoping more people do this.
Just made a comment about that and i really do hope it has already been resolved and hope it'll never happen again. if its still an ongoing thing, then i hope that the thing i said about a court case happens.
Quotas are established usually to make sure people are actually doing their jobs. ROBLOX has a rough idea of how many rules are broken in any given week, so the quotas are set based on that. This brings about a disturbing moral dilemma; that the moderation team is bad at their jobs and just banning people for no reason just to meet quota or the quotas are unreasonable or both. But think about this again: In order to meet quota, the moderation team would have had to target random kids on their platform and subject them to moderation all so they could keep their jobs. If you have to ban indiscriminately because you don't know what you're supposed to look for is arguably more damning than actually setting the quota itself. If any of roblox's moderation team is reading this: pound sand and quit your job.
@@Horible4Damn, I hate automated mideration systems because it screws you up (or trolls screw you up) and then you need to plead your case to another robot. But having humans moderate under quotas is sick, did they get bonuses for banning more too.
This must’ve happened years ago, as I’ve been refunded for every item that has been removed from use, it shows as content deleted then goes away once the refund is given, it’s been like this for at least 2 years now
"Nice, that's a lot of money" Like I'm sure he was a great guy but I think it's really cringe how people are saying his death caused the downfall of roblox when most likely he just happened to die BEFORE the downfall, which would have happened either way.
It works for them financially, they have the money to just pay off basically any legal lissue. Doing barely anything works for them to soak in massive profit while spending barely any of it. It is completely disgusting, and many other greedy companies do the same thing because it works. Truly, a great world we live in.
For me, my items get deleted. How, you might ask? Instead of just deleting the item and giving me a refund, my items have just been content deleted. So no refund.
It doesn't matter if you "Agreed to TOS!" committing robbery of $100 worth of robux would straight piss me off as well. If moderation approved it in the beginning and now decided to take it down, there is no reason why you shouldn't be refunded of your robux.
I hope roblox gets everything thats coming to them, i hate what they have become, just a twisted perverted facsimile of its formerself, and honestly the money got to their heads during the lockdown, intaking all that money, and completely ignoring the people for years, will cost them dearly. Like the saying goes: We reap what we sow.
@@CA19 I hope roblox gets everything thats coming to them, i hate what they have become, just a twisted perverted facsimile of its formerself, and honestly the money got to their heads during the lockdown, intaking all that money, and completely ignoring the people for years, will cost them dearly. Like the saying goes: We reap what we sow.
@@e.l.studios455Straight facts from the bible. And yeah, I agree, Roblox is a hollow shell compared to what it used to be, I can't help but feel unsatisfied with the platform nowadays than I used to, front page is just copied games that have no soul. Minus a few gems in the mix of course.
I can’t believe they only implemented this recently 💀 I was lucky in the sense that I’m a new user. I have been refunded for stuff I’ve boughten. But the fact that a refund system wasn’t originally implemented to begin with is just scummy.
@@stonesymmetry "It's not like they were deleting harmless stuff" yes they were, i had clothing items that were not even against TOS and there was nothing inappropriate about them. Just regular clothes and they still got deleted for no reason at all and no they were not branded company names.
Ruben, you a real one! Standing up against the platform that lost me over 450k robux worth of items. And why? Because when I was much younger I was scammed and lost an item worth 150 robux. I went to their help section and they restored the item. I was young and dumb and didnt know that one day I would loose 450k worth of items. When that day finally came I went to the help section and no matter how hard I tried to fight back they simply told me, sorry we cannot help you because you already used up your 1 time use restoration. I was practically robbed by a platform that don't actually care about their users...
Bro I was so confused when I got 20 robux at the same time one of my items got deleted. Even though the item was worth 20 robux, somehow the thought of it being refunded never appeared in my mind. I’m very glad now that this item wasn’t deleted sooner.
I was wondering why refunds were all of a sudden added. The blatant stealing of roblox has plagued my wardrobe for years and then I randomly got like 36 item refunds out of the blue.
5:19 Our content monitors have determined that your behavior on Roblox has been in violation of our Terms of Service. Reviewed: 8/14/2019 9:10:52 PM Roblox does not support harassment of any kind. Reason: *"yes"* Offensive Item:
I posted this comment the second the premiere started, and oh boy Ruben does really explain Roblox's issues despite being blacklisted. Truly a great figure in the Roblox community.
I went on roblox the other day for the first time in years and roblox had sent me hundreds of messages that wanted me to accept their refunds for their items lol. Now I know why.
Epic Games: 🗿 (I know that like every human being on the face of the earth they care about making money, but there is a difference between that and being greedy, and that is that Epic does offer a good product, in addition to making money in a way in which You as a consumer literally don't need to lose anything, they are geniuses and I hope companies learn something from them.)
Not true. Every company needs to make money if they want to stay afloat. Some companies just use unethical methods to make that money, take Roblox for example. Or you could say Devolver Digital is “greedy” because they know publishing genuinely fun games at a reasonable price will make them a lot of money 🤷♂️
Roblox deleted my shirt I made nothing inappropriate nothing just my RU-vid logo. I was really sad when it got deleted I got no warning at all and it was a day right after I published it, I thought I couldn’t sue them, now cause of this video I realize now I can sue them.
I was one victim to Roblox's innocent account ban system as a 15 years old person. My account had lots of robux earned by my hard labor of paid works I was legally earning, and when I asked for a refund or any explaination, they simply ignored me and things haven't progressed since.
Probably worst thing with roblox, esp the voice chat feature. Your account is such at a high risk if you use voice chat. I had years of progress and limiteds taken out of my roblox account due to voice chat. If you act like the parent and just be a karen as much as possible high chance to get that account back lol.
@@stonesymmetry they replied to me but they ignored the fact that I got banned for no reason and they said that I must have done something wrong while I haven't
@@emecairoo not to be that guy but sounds like a you issue. ive had voice chat since it was id required and ive never once got voice banned or warned/banned. maybe dont say words you know you shouldnt over vc?
just checked roblox sign in page, it now says "you agree to ToS including arbitration clause" but STILL doesn't require you to actually have parent's permission when you sign up. So the same argument could be used to sue them again
Honestly never played Roblox, not really my generation. But I’ve heard what’s happening to this community and I’m glad to see you are aware this is not okay, and fighting back against it. You deserve to play games that provide intrinsic fun instead of ones that take your money and give you nothing in return. Investment matters, and I understand why you don’t want to leave it behind. But don’t take it lying down.
As someone in the Roblox community, they are destroying their own platform. They literally are trying to turn their Lego game into a Facebook looking ass metaverse that the community does want, they aren't bringing back events, they are even destroying the bacon hair! (The classic default avatar)
I mean you should try roblox but be a free to play player, roblox is really fun if you know what games to play, ive playyed multiple games and alot of them are really fun
You could still sue Roblox, ToS are rarely and very hard to enforce because they are deliberately designed to be hard for the average user to read, fail to include everything, and often are only "agreed" to after the product is bought or a account is made. Generally speaking anything without a electronic signature or physical signature is highly unlikely to hold up in court alone.
like you ever read the TOS I never has even read it IF YOU DO NOT AGREE TO THE ROBLOX TERMS, YOU MUST NOT USE THE SERVICES. But where else our kind of users can go than ( is just a new word for ( Limted kind of users on their platform ) ------------------------------------------------------------------------------------------------ kreekcraft even said on live steam about his account been hacked and something that can ban him for good 1. Account sharing - TOS broke - kreekcraft Never Share Your Password or Cookies, 2SV Codes, or Backup Codes kreekcraft said he share the account with PLS donate owner which is not even his own account by olix means He got the cookie likey -- never even enforce upclose off platfrom vdieos is was send by my friends because if he walk free from An ban that means they
I haven’t watched the video yet *totally not because it’s pending 🌝* but due to all of the past stuff Roblox as a company has done so far, it’s safe to assume anyone at any age can give them a lawsuit Ngl the black and white art feels kinda like AI..
@@user-tt3lb1yy6i operative word being feels, never implied it was literally written by chat gpt. that being said the video feels very uninspired and lacks the personality typical of his other work, which is why i said it felt like it was written by AI. don't know why u got so butthurt over a little criticism
@@user-tt3lb1yy6i I called it uninspired not uninspiring, those words have two completely different meanings that you're clearly mixing up. Also, AI writing isn't more "bloated" or "complex" but actually the opposite. AI writing is distinguishable by a lack of depth, limited and unvaried grammar and phrasing, and coherent yet contextually deficient text, which is what I was critiquing the video for. All of that information was available with a quick google search by the way, so maybe next time spend a second or two looking up what you're actually arguing against instead of running in head-first and embarrassing yourself. And I don't know why you would be butthurt over criticism towards someone else, but you clearly were else you wouldn't have gotten so emotional over a minor critique of another man.
This as a result proves that Roblox is in fact not invincible with their legal team, and given a large enough push, they could be forced into becoming an platform that was meant to actually be a child-friendly and reasonable. I say it's a step to finally make Roblox great again.
Funny thing is the automated refund thing doesn't work very well I've also had items deleted from my inventory about 100 robux worth and still no refund
Same, I also have had Robuxs dissapear from my account when I obtain robux (for example I had 51 robuxs, but when I got 450 instead of 501 Rs I had 451) It makes me think that sometimes Roblox keeps keeping some Robuxs to themselves
@@UH-60_Blackhawk legal team expenses take up on average about $80 million a year for large corporations. For reference, Cyberpunk 2077 is the most expensively made AAA game ever and cost around 400 million dollars after 8 years of development, or 50 million a year. It would be damn well impossible to spend that much money on moderation. Given that they outsource at or below minimum wage for these things, generously saying they're upgrading mod pay to twice that much, that's something like 2500+ people, more than the amount of employees roblox even has. Meanwhile, lawyers are ultra expensive and top corporate lawyers start at 550k a year minimum, that's a 150 person legal team and honestly the minimum for a corporation the size of roblox. Lawyers are insanely expensive while it would be difficult to spend so much money on moderation even if they wanted to.
i remember seeing my avatar being naked because apparently my clothes got deleted, except those clothes were a pink shirt with sleeves and some pants and nothing wrong with it, i also had a t-shirt thats like a bag with a cute frog in it and it was also deleted, only a few months later did i see a message where they were refunding the amounts i spent and i was reallyyy unaware of these stuff
I sure do love it when a multi billion dollar corporation makes shady terms of service that children just click through without fully understanding it or even looking through and it explicitly states you can’t sue them ah yes like a 10 year old understands that.
It should be illegal to make people pay for these items that have, according to Roblox, been approved by a human being and then remove said item. Its like giving somebody a house, making them pay for the house and having them live in it for a while to only take it away because Roblox feels like it. That's probably illegal in real life, why not make it illegal on the digital world?
They are AI generated, it is plauging youtube. Dont get me wrong, his story telling is cool to hear and the AI voices reading quotes. are acceptable i guess too, but kinda lazy. Just put real images or stock footage, anything instead of AI.
@@green29373 yeah having AI voicing you is still understandable but put whole AI work for content is pure laziness, I'm surprised if the script not AI made but at least he still put some actual footage.
if the replacement fund is only active in the US, what does that mean for people from other countries? seriously, this allegation still has potential to be upheld in court and settled globally
Don't know about other but for some of us we just leave, because at some place this case was seen as ridiculous because adult saw it as "is just child game, what can be possibly wrong?"
Thank you so much too this little girl and her parents! And thank you for posting this video! God Bless all of you! I had 545 Robux in my account, then when I saw this video I went to check my messages on Roblox. I agree to all of them. A couple days later I have 1025 Robux!! That also shows they’ve taken away 500 Robux from me over the years. I insist everyone who’s bought items with Robux to check their messages on Roblox now. Thank you so much. ❤️🇨🇦🙏🏼
Ruben is probably one of THE bravest people to ever walk the earth. My man is pointing out huge discrepancies within a multi billion dollar company. And he’s not afraid to use his voice to speak out. No matter what comes at him, a lawsuit, Roblox moderators. No one, can suppress this man’s voice. W Ruben!
law student here. not happening unless hes under 18 or meets a number of circumstances. ROBLOX, like most companies, puts an arbitraion clause in their terms and conditions. arbitration clauses forbid you from going to a court. instead you must go to a neutral third party "arbitror" or mediator. Companies love arbitration because its cheaper, usually works out better for them and do not have to suffer scrutiny in an actual court. im not getting into the details too heavily, but roblox has made it extremely hard to sue. this girl only got around the clause because minors cant actually consent to contracts in most situations.
@@MoneyFolder interesting info. I saw in the TOS, the arbitration agreement shall be subject to the following exceptions: (a few exceptions and small claims) and I went back to old archives of the TOS and it seemed like it was always exempted.
@@SuperPlayz well that would be my mistake, i haven't read the TOS myself. i just went off general knowledge, but in retrospect, small claims court exception makes sense, because that would also might be cheaper than arbitrating every time a kid complains about robux
2:06 keeping in mind the eerie and nostalgic feeling in the background, the voice that says “it is only a 2 hour read for an adult” feel’s eerily similar to our dear and now retired friend, mathew Patrick (matpat, founder of game theory, film theory, food theory, and style theory)
Roblox is absolutely absurd. I have played Roblox for nearly 7 years and I cannot thank Rubin enough for actually speaking out about this stuff. Thanks Rubin!
Damn, what a great judge to be aware enough of modern day digital legal disclaimer loopholes companies attempt to abuse. Even more respect to him for properly understanding the facts of the case, making it explicitly clear that Roblox's process for account creation, age validation, item removal and refunding were insufficient and borderline predatory, and passing judgement based on that. You'd be surprised how many established and especially older judges don't properly grasp online and digital consent agreements and payment systems.
In the state of California Minors cannot consent to legally binding contracts. One of the only college classes I ever took that stuck with me was Contract Law. There's also this fun thing where if a child signs a contract, YOU are legally bound by the terms but the child can invalidate that contract at any time.
6:27 I thought this was hilarious because I was just thinking how great the illustrations were and then I saw this and it looks exactly like one of my male friends
