Recently I stayed in an AirBnb and there was a tube of biscuits in the fridge, along with butter and jam. It was enough to get us to the market without our tummy’s growling. Very appreciated!
Not sure about Airbnb standards but if you have a rental vacation home fully licensed you should never ever leave food for guests! That’s 101 rules! Sugar ,coffee,tea…that it’s is okay but not butter ,gem,milk unless are one time use …
I always ask if they drink wine. If so, I ask if they prefer white or red and then I provide them a gift basket upon their arrival with 2 wine glasses, bottle of wine, wine opener, chocolates, and a Thank you card handwritten and addressed to them. It's the tiny details that shows your guests you care. I also created a journal book specifically for the guests to write in and share their adventures. That has been a game changer. I've learned a few things about my city from it.
I provide John Lewis towels, they’re thick and fluffy. I launder my 100% cotton bedding with Unstoppables so as it smells delicious. I leave Dove soap, shower gel, shampoo, conditioner, cotton towelling bath robes, wi-fi, shower caps, disposable slippers, bottled water, feminine hygiene products and a sweetie/candies jar. I also offer a huge variety of coffees, teas, premium fruit juices, cooked breakfast to order, I have travel toothpastes for guests in need. I have a variety of phone chargers available too. Want to know what the most appreciated thing is (after everyone mentions how clean it is) The sweetie jar!
Oh wow! I think you're out-amenitiesing-me. LOL. I love your list. Nothing perishable either! Perfect. Clean? You got that right! It all starts with clean and then layer on top.
No one ever mentions a shower cap for women :) it is the first thing I look for when I get to a hotel so my hair does not get wet when showering since we don't wash our hair everyday
Our airbnb is high end so we provide Nespresso machine with enough coffee pods for a week (reg and decaf), tea bags…. I also include a bowl of creamers (small individual ones, all varieties in the fridge). Guests LOVE this.
Hi Kara, thanks for the comment. YES! Great tip on hosting! Thanks. Nespressos and Keurigs are perfect for AirBnb listings. And the bowl of creamers is a nice touch. There's nothing worse than making your morning coffee, opening the fridge and finding no creamer/milk. Do you provide coffee whitener powder? It's a good emergency backup in case someone is vegan. Thanks again!
Good idea on providing a certain amount, my husband and i are getting ready to become hosts and my biggest fear is people taking everything even though they stay 2 days
We bought bedside lamps and alarm clocks with USB ports in them…hosts could also install a couple wall outlets that have built in chargers too to save space in small units.
IInvesting in Airbnb properties has been a lucrative venture for me. 🏡💰 It's like having your own mini-hotel empire that generates passive income month after month. By carefully selecting the right locations and providing top-notch hospitality, my Airbnb investments have consistently outperformed traditional real estate. 💼😊. I wasn't financially free until my 40s, and I'm still in my 40s. I've bought my second house, earn on a monthly basis through passive income, and achieved 3 out of 5 goals. Investing was the wise decision I made.
That's great! Although I'm not sure "providing top-notch hospitality" can count as "passive"! But if you're got the systems in place, I could see how that might work for you!
Hi Dawn, thanks for the comment. Glad that my video gave you some great ideas. I like to use Messy Action - just start somewhere, even if it's not perfect! As you get guests, you can tweak and refine what you offer and how you offer it. Glad to help! Thanks,
Pro Tip-Make up wipes are a must have, it will save stained up wash cloths. Also u can buy black wash cloths for make up use only. It saves money in the long run.
Great info on your video, thanks so much! Your replies to the questions were also very helpful! I am switching units that I own from traditional rentals to airbnb.
I cant wait to start my business I have three bedrooms house, am a traveler and have one tenant giving me a hard time treating my home with no respect, so I decided to try Airbnb I’ll update you thank you
Hi Salome, thanks for the comment. That's excellent news! I hope my other videos offer you some tips and tricks on getting set up. If you ever need help setting your price, I am offering another pricing workshop in about a month. Thanks again.
Really impressed with your thoughtful ideas of hospitality. Taking care of guests goes a long way. I am new to Air BnB but I got five star rating on my first booking. Now the bar is already raised and I was worried about future but your tips will definitely help me sustain the five star rating. The chalking part is about cleaning and laundry redo. Please provide some tips on that.
Thank you Matt. Just stared my Airbnb. Didn’t know much about being a host. I took your advice on adding extra amenities . Currently I have 11 ..5 ⭐️ reviews. Raving about my many amenities . Thank you
To me there's an 'ick' factor with half-used products, either food or bathroom supplies. As a guest, I simply wouldn't use them, and would feel slightly repulsed. On the other hand, I want to avoid all those little plastic bottles. A bit of a dilemma for us hosts.
I provide shampoo, shower gel, hand soap but I have decided to install a series of contactless dispensers. Guests hare happy and the refill expenses are very low. Of course only neutral pH products without colors; then I detach the label and attach on the wall so the customer knows what is available and can choose to use it or not.
We allow dogs and cats in our listing, so additionally we have a small container of doggy food and cat food and a cat litter box. Because some people may be allergic to animals we go the extra length to clean every room and the yard.
You should go the _extra length_ to clean after every guest anyway! Nobody wants a pillow that smells of dog or muddy paw prints even if they do love animals.
Did you mean to write go the extra distance and do extra “deep cleaning” after a pet stay??? THAT would make sense to steam clean everything! Cleaning itself is a must and not “extra length”!! The pet bowls is a good idea for pet-friendly folks to keep in mind but I’d caution against keeping food that might not agree w one’s pet! Some dogs have VERY sensitive tummies!!!
Found this really helpful. Can we see what your polite notice says saying the basket of toiletries is Emergency and for use if items have been forgotten. Great job thank you so much will watch more from you xx
Hi Bill, thanks for the comment. Excellent news! You won't regret it! I've spoken to hundreds of hosts who love the hosting life. Drop me a line if you run into trouble with setting up your listing.
I totally agree! Great video, thank you! I also put Belvita breakfast biscuits and ramen noodle cups on my snack tray, and a few frozen breakfast sandwiches in their mini fridge/freezer. My guests love them! Everyone appreciates having snacks available. Especially if they haven't been to the grocery store yet and just need a few calories to hold them over.
In advance of a guest's arrival do you ask them for any specific dietary or lifestyle items that could be included in the property? That's really a bespoke offering (in addition to what you are already supplying). Plus, I like to know what is going on in the vicinity during my stay. These could be cultural events, terrific dining venues, retail shops selling quality crafted items, museums, walking group information etc. Often these suggestions can be listed with an online link.
A lot of great tips here, but the extent of the toiletry basket seems a bit excessive. I could understand having those items on standby if the guests ask, but not out as “freebees”. I do the same concerning guest food items left behind-find that most guests have a hard time bringing food with them, but also do not want to throw it away. For arrival I leave a few small peices of chocolate and a bottle of local wine. There are 3 grocery stores within 1/2 mi from the property and door dash readily available, so no one has even noticed there was not a basket full of free snacks.
The note explains that these are not freebies like in a hotel. If you want the full text of the note, I go over that and many other things in one of my paid programs.
I’m so happy to read that. Things are starting slowly here in toronto, but we still have a lot of restrictions. More is supposed to open up next week 🤞
In my Airbnb apartment in London guests were stealing: shower gel, toilet rolls, hand wash, kitchen napkins etc ….. it’s crazy out there. After sometime I started locking all my supplies in a storage room.
@@patriciamason6707 I use hand wash 🧴 dispenser & I get your point thanks. Things go missing, fresh towels get stolen, kitchen napkins, new frying pans go missing, Nescafé coffee in satchet gets stolen …..and some of these guests still complain about ANYTHING, you would think one is the big daddy government. Utility Bills have gone up …especially electricity but no one cares about the owner of the apartment, Airbnb listens to and support the guests more than the host. It’s not all about the guest…..the Host is a human being too. I have increased my nightly rate to cushion against these shortcomings. It’s either you want a place to stay for the night or you leave it.
i got kicked off of air bnb for life for leaving bottles of water, capri suns, individual packed oatmeal and pancake syrup and eggs behind in my HOME instead of throwing it all away for a one night guest. i was told that i had misrepresented the listing online because it wasn't supposed to look like anyone had been there before the guest. they took over $1000 out of my account and also never paid me any of my host refferal fees. so im suprised to hear this from such a top tear air bnb expert
I must be in the basic plus category and then some. Do you buy fresh toiletry bottles for every rental changeover? If so what do you do with the leftovers? Dollar Tree has a very good selection of travel sized shampoo, soaps etc so I leave a basket of all kinds for people to pick through. We’ve left unopened fresh canisters of coffee in our rental and IT NEVER EVER GETS OPENED. Ever. Doesn’t matter if its grocery store brands like Folgers or Starbucks 😳 what does get used is spray oil and our spices. I bake a mean parmesan herb artisan bread. Perhaps leaving a loaf of that with some butter would go over well. Maybe there are rules against this. I’ll check.
Already do this, but it is hard to restock since it is our vacation home and live 4 .5 hours away... not listed as a plus home. Can't do the wine or fresh items. I count on my housekeeper to pick up items, but to restock small items but she has a very busy schedule.
We too are super hosts. We bnb our 1975 airstream camper. We have most of what you have mentioned. Aside from a first aid kit, I have a box of assorted bandaids, and a bottle of peroxide with a spray nozzle. Also a container of Qtips. The 30 somethings that visit, all comment on they love playing with the cassette player. Most of the assorted cassette came from the free table at the recycle center. #airstreambythestream in ny.
I provide a lot of items. I think the most important three things you can consider are: 1) Budget--Set a strict budget and make sure you build your offerings into the cost of the unit. 2) Narrative--what is the kind of story you want to tell about your space in the kinds of offerings you set out 3) Practicality--How easy is it to set up and maintain this standard offering? Is it too time consuming? Are the items too perishable? Or are they shelf-stable?
Thank you very much for the information you provided, I have not started this business yet, But I need more advice from you very soon I hope you do not mind. Thank you and Take care.
This all makes sense but all depends on what you're charging. In many areas you can't charge more than $60 for a night. Doesn't make sense to supply $8 with toiletries used and another $10 in snacks. That basket of treats is probably $15 in cost.
If you watch the whole video, you'll learn that (a) the basket of treats is $5 and (b) the basket of toiletries is not a freebie basket and that the per guests cost is actually quite low.
If you have an Airbnb, and you’d like to put an arcade cabinet in it to attract guests, I do a very nice build for Umbrella Arcades. Its a modern, wall-mounted unit with most of gaming history pre-installed. The cabinets are handmade in PA.
Hi Jake! Thanks for your comment. Some guests may indeed be inclined to take all of the toiletry items with them. A polite note, reminding them that you are not a hotel could go a long way to moderating their perception of the items. Naturally, you need to tailor the contents of the food items to your price point. Thanks again!
Where do you keep the extra snacks. Do you bring them in each time the unit is cleaned or do you leave them somewhere in the property?? Also, can you provide a link to the hotel supply website you utilize?
Hi Vern, I keep them in a locked cupboard or closet for my cleaners to access. If you look at the notes on the video, you'll see "If you're looking for a hotel supply company, I use Hospitality Emporium here in Canada. If you are located elsewhere, try searching for: +"vacation rental" +"supplies"." A lot of the snacks and shampoo, etc I get from Costco here in Canada
I also supply all the items required for a PLUS listing but am not listed as a PLUS listing. I also always have extra toothbrushes, extra pillows, extra blankets, charging cables for cell phones and laptops as well as spices if a guest chooses to cook in my kitchen. I supply coffee and tea, honey or cane sugar.
Great hacks thanks a bunch man! I'm new to Airbnb hosting so these amenities are very helpful and great to have. Congrats on being a great pro host for your guests!
Has there been a problem with items that have gone missing. And how do you deal with that. You mentioned that you pay 75 bucks for 6 months of restock for this. Is that refill when needed and replace when taken... or on you welcome note does it say what can be used and what can be taken. I'm new to this so pretty inquisitive. Thank you for the video, very informative!
Hi William, thanks for the question. Guests are free to take the snacks in the Welcome Basket. With the toiletries basket, I make it clear in a note that this is not a "gift" basket and not like hotel freebies.
I've used Airbnb as a guest for a long time and the one thing that always gets me is contact cases and solution, TSA (Pre Covid) days where I couldn't carry anything over 3fl oz. It's a pain in the butt when you are traveling from city to city, airports after airports ... The last thing you want to go do (well in my case) is buy a huge bottle of contacts solution and cases for my contacts.
Hi Pepe, thanks for the comment! I use Hospitality Emporium in Canada but if you google +"vacation rentals" +"supplies" you should find something where you are! Thanks.
I wear glasses. In my videos my lenses have glare from lighting. Why do your glasses not have any glare where the lenses should be. Those frames don't look like they have any glass in them. It was a distraction for me.
Your advice has been a huge help in starting out for us in our properties. We have had excellent reviews and have been going above and beyond. Thank you so much for all of your help very inspiring.
It can definitely depend on your price point. But it doesn't take much to leave bottles of shampoo, conditioner and bodywash in the bathroom. Also a little basket with items that guests might have forgot.
@@AirbnbUncovered Toiletries (+fem hygiene), absolutely! For our circumstance I find leaving a premium toilet paper tends sets the tone for quality. I would like to leave more dry food/snacks for guests but can't justify the cost...yet! That said we have "lost" our adaptor plugs and charger cables already...perhaps there is a fixed dock solution.
Great information! What hotel supply store do you use online? I have 2 Airbnb's, 1 in TX and 1 in MD. Perhaps they deliver all over North America? Thank you!
Hi Beagle, thanks for the comment. The one I use is in Canada - Hospitality Emporium. I also find a lot of supplies at Costco. You might try Sam's in the US, or do a google search for: +"vacation rentals" +"supplies". Thanks again!
Great Video as always. Just wanted to know if there a rule of thumb to determine the price per night , most hosts follow what the market is charging , how do you determine pricing ?
Great question! I price out my competition and price accordingly. If you want to know the nuts and bolts of it - I'm offering my $47 pricing workshop starting November 6-11, 2022. If you'd like to join, you can register at www.wealthySTRhost.com
This all sounds well and good but how do you keep your guests from just taking everything you put out as I’d it was a gift (full sized toiletries, all the amenities in your bathroom basket, all the food items, etc)? I’ve tried this several times with additional items as well as most of the ones you’ve mention (complete first aid kit, various coffee flavorings, etc) and I have had these items all taken completely away and I had to restock every time. I gave up trying since I felt that leaving a note to just use but not take all the stuff would be rude and I can’t increase my rates enough to cover things that are taken. How does a successful host leave these nice things without suffering so many losses?
Hi Beth, Thanks for your comment! I am sorry your guests have been taking all of your amenities. That must be very frustrating. A note placed next to the amenities does not have to be rude, but could be phrased politely. Something along the lines of - "We have provided some commonly used toiletries in case you forgot to bring something. Please note that we are not a hotel and we ask that you only use what you need and leave the rest for other guests." As for food items, some guests may take everything you put out, some may leave items behind. You may want to tailor the number of items to the number of guests and/or the price they paid. Hope that helps! Thanks again.
i feel like if your airbnb listing is lower priced you're going to attract the discount clientele that would take ALL of the "freebies". i honestly wouldn't supply much to guests paying a low nightly rate. this is something you can offer with stays when your nightly rate is mid-tier to premium level
Great video and I love the ideas here. Do you find guests take these baskets home with them or do they tend to leave it for the next guests? How many of each do you get for $75? Sounds great value to me
It’s pretty rare that a guest cleans out the entire basket. Maybe like 1 in 20. If they do it’s not a big deal because the cost to fill it is so cheap. I’ve been surprised my guests aren’t taking the pocket sized hand sanitizer I leave or using all the Lysol wipes. The masks I provide are popular though. 😷
Excellent review - thank you for sharing your experience. Regarding your purchase of hotel supplies, how are you buying these, on an item by item basis? If so, that's a large outlay. Is one able to purchase a basket of the items you reviewed?
Thank so much for this video. I haven't listed my place yet here in nyc. But I can't wait. To use your advise Question on airbnb how do you allow booking from 30+ days to and days less then 30.
It's in the description - "If you're looking for a hotel supply company, I use Hospitality Emporium here in Canada. If you are located elsewhere, try searching for: +"vacation rental" +"supplies".
