@@alyssam8977 yes they should, but they're not going to. most places barely train people in their jobs, let alone in how to help people with different disabilities.
Hmmm, I think that Jason is just not trained properly how to help people with any type of special assistance needs. The Airports should definitely train their employees better. I also think he was just socially awkward. You handled the situation with grace and dignity. I love you Joy. I am praying for your mom and sweet Antonia!! ❤
I'm guessing a combination of the two. Although I feel like all it takes is a bit of common sense to help guide someone with a disability, in this case a visually impaired person. He definitely is not a people person.
Jewel, Joy has put out so many videos where employees all over the place are NOT trained on how to assist the blind.If u watch many of her videos, u will the most ignorant ppl in her town.I dont know where she lives, but I simply cant believe how ignorant ppl are there!!! I just wrote to Joy about this, and told her that I was never trained on how to help ANYONE who is handicapped in any way, but it always came very naturally to me to help ppl in ANY ways they needed, whether they were blind, deaf, paralyzed, mentally retarded or had ANY disability of any kind. To me, its common sense to help ppl in any ways they need help...but, it seems that since the majority of ppl LACK common sense and empathy, then ALL employees have to be trained to help EVERYONE with ANY kind of disability!!! U are 100% correct about this...and Joy should be the one to start an entire training program to teach ALL corporations how to assist ALL ppl with disabilities!!! i wishe she would!! This world needs her to do it!!
@jason9022 My man, try to treat people the way you want to be treated, no reason to throw insults at him. Btw she has real eyes under her fake eyes, you probably know that though. Have a nice day
@jason9022 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wxJK2Kc3iyA.html Between the 1-2 min mark in the video link above she clearly states that she has eyes under her prosthetic eyes that have become smaller with the years but they're still there, just fyi.
jason9022 she actually does have eyes, look at video where she meets a nice couple and takes out the prosthetic eye, and shows her real one and said “I have eyes”
@@yasminfreeman1829 no, actually, the point is that he was not. he walked her into a damn pole and then has the nerve to even slightly imply that she has vision and doesn't need/want to assist her, as if it's wasting his time. she definitely was nice and sweet though. way too nice and sweet.
Thank you all for watching my video of this interesting moment. Hopefully this will help you know what not to say to someone who is blind and will give you a more helpful idea of how to assist a blind individual in a much better way. After Jason made that awkward comment and I ended the video, he told me that all of The blind individuals he has worked with all have had white colored eyes. Can you believe it, he then asked me if my eyes were prosthetic eyes. I of course said yes, but I informed him not all blind individuals are going to have smaller and clouded over eyes that are white. Just because someone’s eyes look normal, does not mean that they are not blind. Even after my explanation of all that, he still acted odd and didn’t seem to get it. I love encounters like these, even though it can be a little frustrating, it gives me an opportunity to educate and bring awareness about blindness.
.so he seems like a very socially awkward individual in general anyway, but.... you said"yes, it can be very hard to navigate public bathrooms when you can't see anything at all." I think he thought when you said "you" you were literally saying you as in him. so then he goes, "I can see your eyes" lol like....he was saying he could see your eyes, so he can see something? either way haha very awkward and he probably was nervous cuz you're a pretty girl
Maybe it was that some blind people don’t open their eyes?! Like ummm the one guy on RU-vid (I forget his name but he’s pretty famous!) he can open them and stuff but he just doesn’t! Idk just a thought maybe
Well it's true, almost all blind people have weird looking eyes. You're the exception. I don't blame you for not knowing though, after all you can't see. You should probably wear those shades for blind people. Us normal people are used to seeing blind people with those shades. It's odd for us to see a blind person who seems "normal". Just looking at you I wouldn't have guessed you were blind, heck you take so good care of your eyes I'd actually be second doubting myself whether you're actually faking it. It also helps you communicate your disability better, instead of having to keep telling everyone you ever meet multiple times that you're blind. I mean, from a lot of your videos you almost seem like the world owes you help. We don't! We're glad to do it but you seem really like an entitled 12 y/o treating everyone around you like they're your parents. If you don't mind my exaggerating this is what you sound like - "ugh, excuse me, I don't know if you've noticed, but I'm like completely blind, so er, are you gonna help me or not!?". You should just be thankful anyone ever helps you at all. You don't get to say "you're frustrated". Anyways, hope that helps you with your interactions with normal people in the future.
oh yeahyeah she still uses sound to navigate, and the woman was speaking to her and explaining that it was close the tapping helps clarify and allows her to know the door is closed.
Sarah Huebner LOL, actually did inform him that they were prosthetic eyes. The reason he made this odd comment was he told me that all the other blind individuals he has ever worked with, their eyes were white in color. I told him that’s not always true, but mine are that way as well, I just wear prosthetic shells on top to make them look healthier. He didn’t seem to care, he was still so weird.
@@influennzapyloric4073 Prosthetic is a normal word that you would expect an adult to know, and if someone for some reason doesn't understand what it means they can ask. I have a prosthetic knee, and I would never say that I have a fake knee, that would sound so weird. 😄
The guy was certainly nerves. He didn't seem like the type that interacts with females on a regular basis. Also he thought your prosthetic eyes were so good that they were real.
I think he definitely was very nervous and was not guiding you properly.....I think proper training is definitely needed in airports so people with disabilities can have smoother traveling experience
As a sighted person I don’t understand words like “here”, “there”, and “that” like 90% of the time, I cannot imagine how frustrating it must be for a blind person.
It's very hard to adapt fast when having to care for a blind person all of a sudden. I used to work in a coffee shop suddenly a man asked where the sugar packets are and I had no clue he was blind, he ordered very normally, and I said "right behind you, in the brown box." And he was very rude and aggressive all of a sudden and I wasn't sure how to react. He snapped at me "Well I CAN'T SEE!". And I was speechless and embarrassed and I just tried to give him directions over the counter. And he found it very fast. And then he called me names. I was so shocked I was almost in tears. Maybe this man was just even more socially awkward. It isn't as easy to switch to a different mindset. He was probably very new or untrained and he was confused by how normal your eyes look. I hope you can forgive us awkward and confused people and this man, he was probably just not very experienced.
‘I can see your eyes’ wth that is such a weird thing to say to a blind person lol. Would you say ‘I can see your ears’ to a deaf person or ‘I can see your legs’ to a person in a wheelchair 🤦🏻♀️
The airport is where I have had some of my best and my worst experiences as a visually impaired person. The best moments are when you meet awesome people who really go out of their way to help you, even though they're already in a hurry to get somewhere. And the worst is when you're stuck with an employee who isn't very helpful or who is saying uncomfortable things, and yet you can't do much about it because you're dependent on them to get you where you're going. One time an airport employee asked me if I have ESP/psychic abilities since my vision is impaired (What? How does that follow?). Then he proceeded to ask me all sorts of personal questions about my dating life. The whole conversation was really weird and he was a bit creepy, but all I could do was grin and bear it until we got to my gate. On the other end of the spectrum, I once had assistance from an airport employee who not only asked if I needed a restroom stop, but also asked if I needed food and immediately began to read items off the Auntie Annie's menu for me. So sweet! You never know what kind of adventure you'll have at the airport, that's for sure!
Yeah I don't think he meant it in a flirty or strange way and it was kinda his response to when she said she can't see anything. Since Joy has prosthetic eyes they look really "normal" and I think for him blind means having shut eyes, clouded eyes etc. Just awkward small talk, it happens.
You even hit the pole and he did not say you OK or nothing.. He says sit here like OK I've told you how many times I'm blind crazy he needs some schooling..so mad when I see that thank goodness you was recording
TMIVIDZ 22 yes, it was a little odd and frustrating, but I don’t allow these situations to get me angry. I know he was trying his best, but sometimes people are just not educated enough on how to work with someone with a disability. I do think the airports need to train their employees a little better on all disabilities and how to assist individuals with them properly. It’s already stressful enough traveling Blind alone, then a situation like this on top of that just adds even more stress. Thank goodness everyone else along the journey to Nashville and now back home to Portland was wonderful. This just was one of those moments that I will never forget, and gave me a good laugh.
That was SO strange! I really feel like more education/training is needed at this Airport. I don't know if he thought that you were filming some sort of prank video, or if he was just somewhat socially awkward....In moments like this, I'm sure that you were missing Antonia!!!
Rachel Fausak i’m not exactly sure what he was thinking, he was just so strange! And yes, times like these I truly appreciate and miss my amazing Antonia. She definitely makes traveling through airports and life so much easier. I don’t have to hold on to any person when I’m with Antonia, I just have her follow whoever is helping me. I feel so much more independent with Antonia guiding me then when I have my cane.
He obviously hadn’t had much experience with blind people, and didn’t know how to properly explain where, so he got next to it and said here, was it right? No, but I understand it
Just dreams True! I hadn't thought about it that way. I guess it's he possible that he saw the ways her eyes move to the sides and the way she "looks" in different directions and he thought she was seeing? Even for blind people without prosthetic eyes, their eyes can still go in the direction that they are paying attention to as a natural reflex. Plenty of blind people that weren't born blind remember how to look in someone's direction while talking or they can train to do that; it seems more natural and socially acceptable to sighted people.
Beck Styles we know that he was saying the guides comment about how he could see her eyes was like him saying well since I can see your moving and they’re moving obviously you can see that’s probably why the guide then accidentally let her hit the pole and also just told her where a seat was
I work at a travel agency for developmentally disabled people. We provide aid and assistance and also schedule and plan trips for those wishing to go on vacation and cannot do so by themselves. We work very closely with many airports regarding all various kinds of disabilities and assistance needed. I can say without a doubt that this was completely unacceptable behavior for customer service, especially when giving personal assistance like this. I was chocking it all up to him just being ignorant and rude at the beginning, but after he ran you into a pole and didn't apologize or even ask if you were ok, that crossed the line. As a blind person you are entrusting a total stranger to get you from point A to point B safely and he barely did that. You could have hit your head and gotten hurt had you tripped and fallen, that is a safety hazard and he should be held accountable.
S C I agree but I also think he was kind of confused with her talking to the camera and ignoring him. And, he probably felt uncomfortable being recorded. But I definitely agree with you. (No hate intended)
Glad to see you can be so positive despite the awkward situations these people put you in. His job is to help customers, but he seemed to have trouble assisting you. Maybe better training is needed.
Lmfao. “I can see your eyes” i think he said that bc a majority of us learn that not only can blind people not see, but that their eyes are closed or wear sunglasses (so naturally we cant see the eyes) I love watching these videos. It helps me get a better understanding of what blindness is.
Yes, there is just a stereotype people in society has placed on blindness. That’s what I love about my channel, through my videos I am helping to change the worlds misconceptions one video at a time. Anyways, are you a new subscriber? Thank you so much for taking the time to comment and for watching :-)
I feel bad for him, he's on video for the world to see. He may have allowed for video taping, but I'm sure wasn't expecting to be seen as weird or in the wrong. Yes, what he said socially awkward and didn't make much sense. But when people comment on the video "I'm so sorry he said that to you" I just feel bad. This may have been the first situation he was in like this, often their training is minimal. Perhaps he was genuinely curious about being blind and has assumptions he needed to fix and couldn't communicate it the way he wanted. Perhaps he was trying to make conversation but it came out wrong. Perhaps he has a form of disorder that affects his capabilities in social interactions. He did not give me bad vibes in the very slightest. He gave me young, unsure, and nervous vibes.
Exactly. Everybody says all this nasty shit about people on the internet but face-to-face they're never gonna say a thing. The guy was trying his best, maybe he was new, you put it so well. Good to see sane people
Joy I love how your just take everything with a grain of salt and are always so polite and looking on the bright side. ( it's a major reason I love your videos!!!) It definitely seems like employees need to be better trained in assisting. And possibly just listen better to the needs of passengers. ( An odd interaction for sure, but glad you got settled and are on your way to see your mom!)
It's like when one of m teachers says "turn the worksheet in over there" I'm like where's over there I can't see over there. The challenge of being blind and legally blind you don't know where over there is
While I agree, on the surface “right here” it “over there” is stupid to say to a blind person, it’s also part of normal speech. Don’t automatically expect people to change the way they speak because they’re dealing with something new and may be uncomfortable to begin with. It should be used as an educational moment. YOU are your best advocate. I think Joy usually does a good job of telling people to keep talking while guiding her and the pup, or explaining how to approach and offer help, etc., but on occasion she can also sound a bit condescending. Do I think she is purposely being condescending? No... but the over explanation of simple concepts makes it sound that way. (I don’t know what over here is because I’m blind, so I can see “over here”. I’m blind) that type of thing. That being said.... if you’re guiding someone who is blind, obviously etiquette would dictate that you shouldn’t talk about their eyes. That’s rude. This kid is young and may be anti-social or possibly on the spectrum... so take that into account. We saw a few seconds of him in the video. We don’t know him or his story or his struggles. Just to cap off the “over there” comments, if they say it and immediately follow up with something like “directly behind you 5 feet away” or something specific like that, that should be acceptable. I know in one or two of the shopping videos I’ve seen, she experienced that exact scenario and still felt the need to correct them because they started the sentence with “over there” and even though she knows what she wants to know, she’ll still counter with “yeah, I’m blind so I don’t know why ‘over there’ is”. Again, we don’t live in her world and shouldn’t be expected to fully alter our state of being to put ourselves in her place so we don’t say commonly used phrases. I once had a co-worker who was legally blind. I was looking for something around him and I used a common phrase when I found it right in front of me out in the open... “sorry, I’m blind.” He didn’t get offended because he knew it was something tens or hundreds of millions of people said when they miss something obvious. He just laughed with me and threw in an extra joke about how he also misses what’s right in front of him, which was hilarious because he’s blind.... so we had a good chuckle and went about our day. It’s all about perspective. Of course I’ll go out of my way to be accommodating if she asked for assistance in my vicinity or it looked like she or anyone else for that matter needed help.
she isnt trying to sound condescenind, she has to deal with this every day and it is tiring so we can’t expect her to nicely explain everything. she is being clear and straight forward which is the easiest for all, despite coming off as condescending
Olga Pasternak I totally understand, and mentioned that I don’t believe she’s trying to be condescending, but in some cases, she is. You also have to understand that this isn’t a common experience for 99.999% of people on the daily. I want to be clear because I’m not an idiot that none of this is her fault, but let’s be honest by saying it’s her cross to bear. Cruel or not, no one should be expected to advocate for you, you are your best and often only advocate. It isn’t the world’s responsibility to conform.
@@radioman321 Yeah, but it's possible she was also a tad irritated with the whole "I can see your eyes" and the walking her straight into a pole thing..
I think part of the reason she makes a point of saying "I don't know where 'over there' is", even after the person's given her more directions, is to encourage them to think about how they could describe things better if they encounter another blind person in the future. If she doesn't point it out they might not realise that saying "over there" isn't helpful for a blind person.
Wow that's sad that he acted as if you were lying. And letting you hit the huge pole was sad to watch. I'm glad I found your channel. I'm not good with my words or directions but you have suggested ways that I could help out and what not to do. Love the videos you make!
I’m so sorry that you had to go through that awkward and anxiety provoking situation but I’m so grateful you shared because I think this video will help people. Very strange comment indeed! He definitely didn’t have any idea how to help guide you but I hope that you taught him something! You have the best attitude 💗💗💗
Joy your videos really are so helpful and educational! You really help to highlight the sort of things sighted people say without thinking when giving instructions. Things like "right here" or "by the first chair". Stuff that I probably would have just blurted out without thinking but now that I've watched your videos I feel like I've got a better understanding of how to assist someone who is blind. Love watching your videos and I'm sure they are helping so many people as well which helps to make the world a more inclusive place!
In addition, you should have had a female guide, especially your need to use the bathroom facilities. That male guide was a little inept, from “guiding” through the airport and “avoiding” obstacles, (large pillar, oops), and his interaction, “I can see your eyes” What was he trying to say? Again obstacles on the plane, lower overheads, exiting the plane, down the steps, it should have been clearly described to you. Here’s hoping that not only airports, but large outlets such as shopping malls, could learn something from your video encounters.
I recently discovered your channel and it is so informative! I attended college with a blind gentleman and I have always wonder what his perspective of the world was like but I never asked him. Thank you for sharing your stories! I look forward to learning more.
“I can see you me eyes!” Oh my goodness. It was probably just as embarrassing for him after he said it so I wouldn’t feel too embarrassed if I was you.
I'm partially sighted. I have fair vision with glasses on, but I often walk around my house and sometimes other people's houses easily without them on. Being outside is another matter. Navigating the world is difficult. People who don't have the experience of not being able to see can't even imagine it. It's a joke to them, or a bit of fun being blindfolded for a few minutes. They can't stay calm being blinded. I like how your videos actually bring awareness of how to direct a blind person. I'm glad I know how to do it, and I'm glad I can concisely explain to others how to give me directions or lead me. I also had no idea that your eyes are prosthetic, that's quite amazing. I think people believe all people who are blind appear similar to Stevie Wonder.
“I can see your eyes”. Do people who are leagaly blind not have eyes in his world?... and my personal faverite that drives me mad in stores is “over there”. There intensions are in the right place, but i think they need more training.
As a healthcare provider I know that health literacy varies from knowing nothing to very knowledgable. You can't assume that everyone knows that you can be visually impaired and still have perfectly normal looking eyes. I understand it can be quite frustrating to be constantly around ignornat people, but you have to understand not everyone exposed to these things. The best thing to do is not be condescending (as tempting as it can be) and educate as best you could.
I absolutely love your videos! They are so educational and you have such a lovely personality! I love how happy you are omg you just lift my spirits!!!❤️❤️
Madison 250 that makes me so happy to hear! Thank you so much for your sweet message. I hope you come back to watch more in the future. God bless you and merry Christmas! Have a gorgeous day :-)
“I can see your eyes” hahaha oh my gosh that is amazingly halarious! haha some people just don’t have education about blind people! I love you, Joy! You’re a very big inspiration to me! I am actually learning how to read and write Braille and I want to help blind people when I grow up! Love you!
You have a lot of patience .... that shit would piss me off... especially the way he directed you to the chair. You handled that very well though. I got a lot of respect for you. God bless you.
I would like to meet you so badly and give you a hug. You inspire me so much because you keep going, you continue to be cheerful and happy. I love it!❤️😍
That was a very strange comment. As if he could see your eyes that meant that you could see? Very very strange. Oh and the over there comment that's always a hoot. People just don't get it. Much love and carry on Joy!
He definitely needed further training on how to assist people of special needs. I hope you had a good flight. I just came across this channel and love how informational and helpful your videos are, thanks for uploading!
I love your videos. I was explaining to the employees at Denny’s restaurant how I hate public restrooms because blind I have to feel everything and they just remolded and placed the soap out of reach for a person in a wheelchair which I’m not but I advocated for those who are
I am a legally blind person and I really hate when someone says to me it's right here!! Well guess what I,m blind and I can't see.. this person Should take her hand and put her hand to what she needs or what she's asking..
Oh god it seems so awkward he really didn't believe you somehow it was like he was trying to catch you out too be honest I didn't believe him about the family toilet
This was a rough one to watch after i watched another video of a very helpful Airport employee. lol I enjoy watching your encounters. Aw jeez now he just let you walk into a wall. I'm so sorry.
oh my gosh Joy, what a weird encounter. That made me feel really awkward. I am so glad you are such a strong a positive person because encounters like that could easily wear you down.
Joy Ross I have double dettached retinas, but a lot of vision left. I did face surgery on my left; I have the buckle install! Lol. You inspire me so so much!!!
Sandra Wong so happy you have retained eyesight through your detachment, sharing my challenges with you all gives me strength to keep moving forward. We are here to inspire one another, my channel is not about me, but about how I can help make a difference. Encouraging you is truly why I do what I do. Thank you for sharing, hugs and blessings 💛
That was really odd. I'm sorry you had to go through that, usually when I assist a blind person sitting down I ask to take their arm and put their hand on the chair so they know where it is. He was just weird
you can tell he's never helped a blind person before. bless his heart because you could tell he was trying to make nice conversation and something stupid slipped out. i had a similar silly experience when serving a blind man at my restaurant. i put a menu in front of him which his friend quickly grabbed to save me from awkward embarrassment. im sure in his heart he wanted to be as helpful as possible. hopefully this was a learning experience for him. you were sweet and understanding as usual. ❤️
I wouldn't be so hard on the guy not being completely PC about interacting with a person that doesn't have sight. It didn't seem as if he was being intentional. He just isn't well versed in communicating with the blind and what language is most helpful. It helps if you're not passive aggressive either. The woman being assisted could say it helps me if you tell me to step to my right or go x amount of feet in x direction. It helps him know better for the next time. Rather than "I don't see any first chair." TEACHING is helpful not sarcasm.
I found your channel from that target soda video and I think it's really cool that you make these videos because it's a chance to educate people so they don't have to be like Jason lol.
Ugh it makes me so angry to see people not know how to guide someone. Like help them get to where they are trying to go. Some people need more or less help it’s not you to decide how much or little they need just be there to help them and if you aren’t certain of what to do, ask. And ELBOWS. Use elbows to help guide. Joy I’m sorry you had to encounter an idiot like him. I hope everything else ran smoother. Keep going I love your videos!
Hi, just curious what are you using to record your videos? How do you hold the camera so it records everything just right? I’m also completely blind and I’m trying to make RU-vid videos as well.
the more i watch your videos the more i want to write literally every company encouraging them to have a specific person on every shift to help not just blind people but anyone who needs extra assistance 😭
THat was weird, but maybe it was Heaven sending a message on paying attention, God works in strange ways and the truth comes out of the honest ones. Clearly he was kind. Blessings.
I love to see when people know how to help you like the women who tried tapping on the door to make you hear it better. It’s just takes 2 seconds to think and help make a person feel so much more comfortable
Hi Joy. Jason, the guy who assisted you while you waited for your next flight to Nashville was clearly ignorant and did not know how to assist you correctly. You handled the situation with so much grace and professionalism. It is sad that, in this day and age, employees in public facing roles still do not know how to treat anyone with a disability or a condition sensitively nor courteously, nor with the dignity they deserve. It is good that you highlighted this part of your video - I hope that you hav brought this to the attention of the airline he works for, so that he, and his other fellow colleagues can be shown how NOT to treat people with disabilities and conditions. Enjoy the rest of your time with your family, Joy. Happy Christmas; God bless you ❤❤❤
interesting training session ive had this night watching several of your videos. i never wanted to grab and pull you, though i did want to lock arms and going exploring with you. i will certainly be more attentive to anyone i notice that appears to be blind. small town here so i doubt will happen soon. i think only J.C. penny's keeps our mall open. that should be a indication. at least its very clean inside. and of course they would allow the guide dog. hell they cant turn away a customer even a potential one. thanks for the basic 101. fascinating. Live Long and Prosper
