I’m having an issue with my Alkatronic...I set the high and low limit and the reading are within the limit but it still says socket off...Ive turned off action mode and turn off the socket and I still get socket off after each reading and it will test every two hours unnecessarily
Hi Jonas, i’m really having issues with my unit. Unfortunately, I purchased the unit last year and stored the units away. I just set it up a week or two ago becuase I was having a customize tank built when delayed the utilization of the units. I can’t have the unit returned becuase it is out of warranty time so now I am with a new unit that date over a year purchased. I am trying to avoid sending the unit to Coralvue becuase I have had issues with the company and the past and since both units where shipped from Coralvue. I am reluctant to send these units in for review and/or repair. Focustronic has recommended I send the units in to Coralvue but again from previous dealing with Coralvue I do not believe this would resolve the issue since I had product not returned to me and very rude custmer service that carried on for month’s or even a year and was ignored from everyone in the company to including upper management as if I was not to seek out the return of my pump (never got it back). The problem I am having is that my new units will not register or show up within the bluetooth or internet. So trying to get the Alkatronic application to read it upon opening so I can control the unit is non existent. It is doing it with the dosetronic as well can not read to it or pick it up. I had recieved the software upgrade from Focustronic but it did not change the problem I am having. The system will come on and evenually run a test without calibration or using the application. Please help. I’ve spent a lot of money on these units and need them to work.
