PS. turns out I missed a step during all this config!! Without this step users can't dial OUT! We have all our post production conversations in our free Google Group. Join us there to find out more about the missed step and other topics: groups.google.com/g/collaborationsimplified
Just found your channel and I appreciate the information you are sharing very much. You mentioned in this video about Rinse and Repeat for each user and if someone had a better way... IF you go into Billing >> Licenses you can select the license and assign that license to multiple users quick and easy.
Thanks! For outbound calls, there was a step missing which we discussed in the community: groups.google.com/g/collaborationsimplified/c/4Pf6_CKQe2s/m/pt2xsp1EBAAJ
Thanks! For sure, you can opt out to an operator or even front end this with another auto attendant app and make this directory an item off it. See my build a call center video for more ideas.
great feature! Is it Pay-As-You-Go the only plan that works here? We use the Calling Plan with pooled minutes included, can we use this for shared calling? Thanks
great video, you show how to make inbound calls through the shared number however i have users with direct phone number, can those users make outbound calls using the shared number too?
Thanks! Users with their own phone number will have outbound calls go out their number. If you want those users to use the shared number for outbound calls, you’ll have to have them join the shared number group as well. Then both incoming and outgoing calls will come in/out of the shared number.
Hi. We have a fixed number that we are using for customer support. Can we configure that number to Teams? We are planning to use teams for inbound and outbound calls. Your guidance matters. Thanks in advance
Hi there, yes. You can keep your number and port it over to Microsoft, then follow the setup process in this video or my call center video (ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-a9N5dSpT624.html). Here is the info on how to port numbers to Microsoft: learn.microsoft.com/en-us/microsoftteams/phone-number-calling-plans/port-order-overview
I realize I'm late to this party, excellent video, but is there a way to test your best practice of adding the ECB number without having to actually call 911?
There is Powershell for Mac, but I haven't set it up myself. Here are the steps: learn.microsoft.com/en-us/powershell/scripting/install/installing-powershell-on-macos?view=powershell-7.3
Yes, don't see an issue here. The regular calling plan numbers can support multiple incoming calls as well, so if a call comes in via the PSTN to one of these users, it'll just be held via that incoming # and then the transfer to the shared calling member will be via VoIP - should be all good, though I haven't tested.
Hi there, thanks for posting this on our community and sharing about this unique deployment as well as your efforts around it. Hopefully we'll get it figured out soon: groups.google.com/g/collaborationsimplified/c/4Pf6_CKQe2s/m/ITKXX0e1AwAJ
I'm receiving an error indicating that I can't assign calling plans to my resource account. Has something changed with licensing in the 10 months since this video was posted?
Look above under the pinned message, there is a direct link to the post. We use the group to discuss and provide edits with screenshots, to simplify the config steps.
