Even on a good day, the line to get through customs at Chicago's O’Hare International Airport can be long and winding. But the federal agency that operates the checkpoints may have finally found a solution.
Just went through customs at terminal 5 yesterday it was terrible after getting bag. Global Entry was seconds, then you get back in line with no queue and hundreds of people waiting and hundreds cutting in line. After traveling to other countries this is an embarrassment for people visiting here. Build proper queues and do your job or don’t have a line at all, looks like a power play with incompetent workers. I wish WGN would investigate this for the good of Chicago and our country.
I had a seamless experience when returning from Bolivia in August 2021. I was amazed at how quick the process really was. A $100 fee for the pass, which includes TSA pre-check (which, alone costs $85) is worth every penny to get through the lines for 5 years. I'll glady pay another $100 when this card expires.
Don’t know about O’Hara but returned through Dulles 9 Oct 2022 and it took around 5 seconds to clear. Looked like there were around 500 in line going through regular customs and immigration.
One can only wish the immigration agents are as friendly as the ones in this clip. Nearly all of them are robotic and couldn’t care less. There should be a line just for Americans with US passports, even without Global Entry.
