Anne Robinson Goes Head to Head With Woman From Pontins Following A Watchdog Report

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Quick Background:
Watchdog received more than 100 complaints from Pontins Customers in 2011 about problems during their stays including bad smells in the accommodation, dirty bathrooms, grimy carpets, holes in the walls, stains on the bedding and blood on the curtains. Watchdog investigated and not only confirmed the problems inside the accommodation, but outside of the apartments they found run-down public toilets, grimy floors, dirty chairs, disused chairs around the park and litter by the crazy golf.
After broadcasting the footage to their 4.5million viewers [ • Pontins BBC One Watchd... ], Watchdog invited Eileen Downey from Britannia Hotel Group who own Pontins to respond to the complaints. Suffice to say it was quickly apparent that this was no normal interview: whereas many businesses who feature on Watchdog are apologetic to customers in response to complaints, Ms Downey took a very different stance and launched a scolding vendetta against Anne Robinson and Watchdog for their report.
No copyright infringement intended. BBC Watchdog 13th October 2011.

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17 окт 2024

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Комментарии : 231

@peterainsworth8026 3 года назад

Some people never change. She was exactly the same when she ran the Adelphi in Liverpool during the BBC's hotel programme in the 90s. A stain on the good name of the city.

@Paradeboy Год назад

Is that the woman who was in adelphi as a scouser she pissed me off

@eightiesmusic1984 9 месяцев назад

The good name? Are you joking?

@peterainsworth8026 9 месяцев назад

@@eightiesmusic1984 Bore off you nasty little bigot

@ForestKicks 4 года назад

Chris P. Carpets has got a lot to answer for

@keeley-jasminemaxinecavend9780 4 года назад

😂😂😂😂😂

@boisegameshowguy 4 года назад

Lolz 😆

@AFSFUK 8 месяцев назад

Chris P. Bacon’s twin brother

@blueknight07 2 года назад

Everyone blasts Anne Robinson but love her or loathe her, she's a mighty fine journalist

@eightiesmusic1984 9 месяцев назад

Thanks Anne.

@joebrian6494 7 лет назад

Crispy carpets

@LocalH3ro 5 лет назад

Classy 🤣

@dominicaaaaa5547 5 лет назад

Actually laughed out loud when she was going through the problems and said crispy carpets lmao

@antifugazi 3 года назад

To this day it's still dirty run down and a complete disgrace

@SamuelBlack84 Год назад

So, don't go

@natrudley1843 6 лет назад

I went to Pontins Camber Sands last week and I’m surprised we didn’t all catch dysentery! The other holiday makers were disrespectful, loud and the place stank of weed. The Blue Coats were amazing but overworked in front of a lacklustre crowd, the bar staff were rude to my friend but polite to me, the shop onsite stank of urine, there was rubbish everywhere, people turned up, got keys and promptly left after seeing their rooms. I will never go back. I don’t care if it was a cheap holiday, standards need to be better!

@AGNETHAFALTSK0G 2 года назад

oh wow, sounds like a council estate

@cjwright79 10 лет назад

Lady, just admit you acted incompetently and we'll move on. This narcissistic defensiveness isn't winning you any brownie points whatsoever.

@clarkealonzi7419 6 лет назад

She didn't actually answer the question.

@MrLW25 12 лет назад

I think Matt at the end says it all...

@storageheater 11 лет назад

Hahaha, she has such a bad attitude, I love that she doesn't realise that being "The Unlikeable Face Of Pontins" is as bad an advertisement as the complaints themselves

@c_holding8564 2 года назад

The "phew" at the end was brilliant

@BossySwan Год назад

Matt Phewright

@rockie0708 7 лет назад

As usual Anne made her the weakest link !

@declangaming24 Месяц назад

The head is the weakest link

@Darts4544r4 6 лет назад

Go on yourself Anne, give her what for

@trainman665 3 года назад

She has an appalling attitude. Just wants to brush over the problem. If they weren’t suitable then don’t use them.

@joshmarsters 7 лет назад

I love that she actually tells her where she went on holiday #awkward

@ELPaso1990TX 10 лет назад

Pontins is owned by britannia hotels. You just need to look at Trip Advisor to see what people are saying about all other Britannia establishments! Eye opening reading enjoyed with a cup of tea and biscuit!

@jziffi 3 года назад

What kind of biscuit?

@TrottersPad 3 года назад

6 years ago went to a work Conference for the day. Location Brittania Hotel Birmingham, utter, gloomy, drab dive. It was awful, glad to get out of the lift alive.

@TrottersPad 3 года назад

Hope its a nice custard cream

@kljmaq 3 года назад

Crispy carpets.

@oomoonbeam 10 лет назад

Wow remember this Anne met her match that night!! .....Have stayed there myself back in 93 and 2004! But the women who represents it, didn't do Pontins or herself any favours!!! She should of held her hands up apologised till the cows came home and then promise to rectify and thank Watchdog for helping clean up and expose the bad situation and offered refunds to those effected!!! That would be a start and make her and the company of Pontins look credible!! Not just passing the buck and ignoring the situation!! Any boss like her behaving in this manner is no good for the brand of Pontins I wouldn't have any confidence in a company with a rude ignorant person who represents it!! If pontins is to carry on they need to employ people who care about people who love it and want it to carry on!!!!!

@annmitchell4663 5 лет назад

And five years later they are STILL a disgrace..!

@kensington25 11 лет назад

That is the same Eileen Downey who appeared on the 1997 BBC documentary series Hotel. I wondered what had happened to her.

@Myplop 6 лет назад

William Brougham yesssss

@deborahlord7004 10 лет назад

i stayed in a britannia hotel last year,, ( thats who own pontins ) it was shit,, it was dirty,, the staff was rude ,, so good on you ann for having a go at her,, she takes our hard earned money for our only one weeks holiday each year and she dose not care,,

@robertnormandale1263 7 лет назад

I used to go to Po tins twice a year, every year before they took over, and I can honestly say it was much better before Britania took over. To me, it'd seem quite easy to stay at the standard the former owners had. Also, if Britannia had the guts and the money to buy Pontins, which they obviously did, they should have the guts and the money to improve the parks. Idiots, absolute utter idiots.

@themeparkjames5033 6 лет назад

The parks have been improved since they took over. I can say they are putting way more effort in now than they have done but you've got to keep this in mind that Pontin's went bust and no one wanted to buy it. It has took a while for the improvements to come though.

@jamesharvey7500 Год назад

The reaction says it all, she probably has complete contempt for the people that stay at pontins.

@DeKat-84 8 месяцев назад

She's always been the same, not just at Pontin's. This is a woman that will openly shout at customers and call it "customer service". 🤣

@francoisbessing 11 месяцев назад

Anne is speaking with the full knowledge of someone who's never owned property.

@DeKat-84 8 месяцев назад

Eileen Downey is speaking as a hotel and resorts manager with over 20 years' experience of poor management and denial of wrongdoing. Lord knows how she's even managed to stay in the business other than how hard-nosed and unapologetic she has always been. 🙄 ANY organisation that uses her as their spokesperson on TV is clearly a failing one.

@ymd2516 2 года назад

From thumbnail I thought the lady was Eddie Izzard

@AintBigAintClever 10 лет назад

The one in Brean looks like a prison. Check it out from the high rides at Brean Leisure Park, it's even got a bloody watch tower!

@tellyheads 11 лет назад

Love that "ooh!!" From matey at the end ha ha!

@blackmountains6645 3 года назад

I never knew Watchdog could be so entertaining!

@ELPaso1990TX 10 лет назад

This was broadcast nearly 2 years ago. From looking on trip advisor there seems to be no improvement at all in this time. People are still giving horrendous reports on pontins. If Britannia hotels have taken on too much then they should sell pontins to a company that can make improvements!

@anthonyfisher4109 6 лет назад

7 years ago Eillen Downey was on Watchdog taking about Pontins at Camber Sands about refurbishment. SO WHAT HAPPENED;;;;; She was talk Rubbish as its still the same June 2018. my son and partner and their 1 year old daughter arrived Monday 18th June to find Mice and Rat droppings, hair on the floor around sink and bath, long grass and rubbish out side, security were escorting the peaple in chalet next door off site for smoking cannabis, and to top it all my son and partner the next morning were covered in bed bug bits , they spent 3 hrs at a local doctors were he confirmed this. they have now left their and having a great time at Coombe Haven , Hastings. they have lots of photos and expenses and will be demanding a full refund and all expenses to be paid. Thank to Haven Holidays for helping us at sort notice.

@BevRants 11 лет назад

Pontins has always been the poor man's butlins. Through its history and this "friendly" rivalry between the two, pontins has always been the one with low over-heads and low cost to people. Im actually bored with people complaining about pontins to this day, just don't bother going!

@nancyblake1000 2 года назад

Blood spots on bedding suggest bed bug infestation. On top of nasty itchy bites sustained by their unwitting victims nocturnally when they emerge to feast ( in addition to defecating and laying eggs) they can stow away in clothing and luggage meaning occupants of chalets affected with an infestation will likely bring a few unpleasant mementos home to reek havoc in addition to the weeping bites welts that cover their legs.. They may lack funds for the drastic refurbishment needed but they can likely afford a stock of new sheets, paint to spruce up peeling walls, carpet cleaner , bleach .. a cleaning team capable of maintaining a decent standard of cleainess and sanitary conditions. No excuse. Still effected by the issues outlined in many of their locations years later.

@BB-or8gi 3 года назад

Wtf is a crispy carpet?! Lol

@uptheduffagain 3 года назад

Go to Pontins and find out for yourself 😄😉

@AutieTeleDexBaBrBo 7 лет назад

Oh dear! No comment on individual cases. Missing the point of the entire programme.

@MartinBluck 6 лет назад

Where can I find the clip where Anne talked about Wales on room 101?

@badgern100 3 года назад

What a horrible woman, imagine being married to that?

@Simonbacktotheretro 5 месяцев назад

I used to work at Britannia, apparently she didn't go Majorca. She wentbon a cruise. Suppose it could of shipped from Palma.

@TheSteve0186 11 лет назад

I came back from Camber Sands TODAY ........... It's is STILL AWFUL !!! I have photographs!!!

@jamesfield2442 6 лет назад

I remember her from The Hotel horrible woman.

@alanblackett3567 6 лет назад

She is a horrible person just like my old boss(if you call her that).

@smaitthew 4 года назад

That’s Mrs Downey from the Adelphi in Liverpool!

@grahamd4764 4 года назад

Yes and that hotel is a shithole also.

@mistofoles 3 года назад

It's the miserable old trout from the Aldelphi documentary !

@brianlaudrupchannel 8 лет назад

I'm in pontins as we speak and it's actually suprissingly quite clean.

@Mviews-hb4ib 7 лет назад

now your back how was it ? no hidden pubes spotted?

@brianlaudrupchannel 7 лет назад

No it was no dirtier than a normal clean hotel. Must of got there ass in gear. I'm not fussed if I stay in a posh place or a standard place. I thought it was fun.

@ELITEGAMER98. 3 года назад

Years later and these parks are getting bad reviews for mold and neglect.

@tomlevick2935 5 лет назад

Eileen Downey needs to be quiet. If how the adelphi Hotel in Liverpool has been run is anything to go by pontins is doomed

@mcrgeorge 9 лет назад

Pontins? Just Pontins?. This is the Brittania Hotel group, voted the worst hotels in the UK. Also the group that sat on the magnificent listed Manchester fire station for thirty years letting it rot. Queens hotel, Brighton. Brittania, Sachas, Airport hotels, Manchester. Adelphi hotel, Liverpool and many more in nearly every city in the UK and EVERY one has really bad reviews on trip advisor and all hotel review sites. Every thing they own is run down to the very bare minimum and this lady summarises the companies attitude to their customers magnificenty.

@jca111 2 месяца назад

For a minute I thought it was Eddie Izzard doing a piss take sketch

@paranoidgenius9164 2 года назад

Don't you think, you would fully survey & inspect & correct before leasing rooms to the public, regardless of the number of rooms you have for lease?

@danpave 6 лет назад

Booked a week stayed one night & this was 2018. The rest of the comments say it all!

@ELPaso1990TX 11 лет назад

Sorry I meant to say, So what? Refurbishment takes along time, that's not the customers problem, its your problem Britannia hotels, pontins are whatever your called.

@bathstreetblues2588 3 года назад

Pontins is a real eye opener.

@jakenevin25 3 года назад

This was 8 years ago and the parks are still in a state of disrepair. This womans a joke

@wgeorge6048 3 года назад

She was pissed she didn’t win the Anne Robinson lookalike contest

@Liverpoolboy01 6 лет назад

What a horrible representative.

@Yagdrol 2 года назад

Went to Pontins Camber Sands in 1980, it was brilliant. Went to Pontins Brean Sands in 2020, it was dirty, smelly and depressing although the staff were very nice.

@simonmiles4392 Месяц назад

Cant believe people still ACTUALLY go to Pontins anyway

@TonyEnglandUK Год назад

For one awful moment I thought the thumbnail was Anne.

@SCHOOLOFROCK776358 3 года назад

We asked for refund as soon as we got to Brean sands potions.we left with evidence and sent it to council for Brean.Got No refund, no apologies, nothing but upset 7 year old .we went to holiday park next door and begged them if they had any caravan for rent.They were so helpful and we had a beautiful clean deluxe caravan cabin 😀so good always went there after .Brean is beautiful and hope pontins has been ripped down and rebuilt as owners britania who got it for nothing from when it went into administration,had my money for nothing, probably same woman that ruined our holiday on TV,

@1985indeed 3 года назад

So basically, Eddie Izzard should stick to comedy and not running Pontins. Agree?

@richardtaylor5438 2 года назад

Whatever happened to mrs downy ?

@richcymru3976 3 года назад

People had blood stained sheets... Rome wasn’t built in a day!!! Do you really want people who were neglectful enough to put blood stained sheets on beds out of jobs?! People with this little heart don’t deserve to be in any type of business.

@barrydriscoll2895 2 года назад

She is absolutely like Margot Thatcher, personally she was best for the company……now without her the company has fallen into disrepair!!!

@CharlieFlemingOriginal 9 лет назад

she said 99.9% of 1.5 million people were happy with their Pontins holiday leaving 150 that were not.

@gavtris 6 лет назад

*1,500 not 150 but still...

@leanneparker8652 10 месяцев назад

Could you imagine Gordon Ramsey visiting Pontins and swearing his mouth off and talking about to this woman from Britannia Hotel Group that would be interesting because Gordon would have a go at her

@Clavinovaman 2 года назад

When’s the refurbishment due for completion?

@ArcienPlaysGames 4 года назад

"ooh" LMAO

@sparklyhayley4656 11 лет назад

I went to pointing a few years ago with my family at Camber Sands and my sister was going to sleep in the pull out bed but it was blood inside of it. I think they think that people don't sleep in pull out's. My family complained and we did get compensation after complaining for months but I would never go back. Please don't go there if you want a nice holiday without nightmare's.

@HalfbrickVHS 26 дней назад

Mrs Downey would've made a tremendous host on The Weakest Link revival.

@kgbeer1430 6 лет назад

I thought Britanna owned the adephi Liverpool all making sense now, they are the EA of the hotel world.

@rcaken 8 лет назад

Ahh Dee Do Doh Done Dee Doh ? Nuff said.

@RBXTrains 4 месяца назад

Well it's good the refurbishment program at Brean Sands went so well, not like anyone died after a ceiling collapse in 2019.

@knicol46 3 года назад

Translation Service: we dont give a

@palletshifter 12 лет назад

Went to pontins four times previously (Prestatyn mainly) and must have been lucky as Chalets were cleaned to an acceptable standard, Went to Southport in May 2011 and could not belive the state of the (club) appartment we were given. Took our first break with Haven this year and needless to say will never set foot in Pontins again. Just look at the reviews on Trip adviser,

@chrisgeegilo Год назад

Both Scousers, i'm surprised they didn't start scrapping

@jeffm1971 5 лет назад

Had the mispleasure of staying in the Britannia Coventry Hill Hotel, What an absolute dump, Stank of stale cabbage as soon as you walk in reception and was in a real tired state, no excuse for it really. I wouldnt even pay for a homeless person to stay in this hotel, (and that is out of an act of kindness). I've stayed in Pontins as well which is just as bad, so right up to Britannia's standards me thinks.

@MichelleGoffVA 12 лет назад

I've not been to Pontins for years. back when I was a kid, before britania hotels took over, I loved it, it was great. hardly filthy and looked after. now, I doubt I would ever go back. thank you, britania hotels for shooting my childhood in the face. can't clean properly because of economy? that's no excuse.

@StevesMagic Год назад

Dont worry about the shit and blood in the beds, we only bought them 6 months ago.. i love this clip. The boss doesnt give a shit

@mikewright1999 2 года назад

Still a s**t hole in 2021 😂😂😂😂

@bo2720 3 года назад

CRISPY CARPETS

@Thelaughingfrauditor Год назад

I'm sure that nervous passenger is Eileen Downie who was manager of the Britannia Adelphi Liverpool (another BBC docu series). Bit strange she's calling herself Jenny on this show.

@deatay1 12 лет назад

Is this woman for real? What a rude, arrogate, ignorant individual she is! The group should have closed the parks to complete the necessay works rather than subjecting paying guests to that filth. The reviews on trip advisor this week alone are horrific so I don't know where the 99.9% of happy customers that she is quoting is coming from, DO NOT BOOK Pontins, it looks like a run down 60's council estate (which it basically is - On the buses films) that should have been demolished years ago.

@anglodoomer5995 2 месяца назад

Britannia Hotels now take in migrants from the home office

@markgould5384 11 лет назад

What a horrible person! It matters not that the company was in receivership, they were in the wrong. I was thinking of staying at Pontins and can only say I am glad I googled them beforehand and read the hundreds of complaints. I will bypass the name Britannia hotels and Pontins forever. That woman Eillen Downey should not be working as a figurehead for any company. She is the face that of all that is wrong in the leisure industry. Sack her!!!!!!!!!

@davideck 9 месяцев назад

I knew I’d seen that hard-faced woman before. She used to manage the Adelphi in Liverpool. My limited experience with the Britannia group is that they don’t believe in improvement, they’d rather maintain mediocrity.

@jimbalina 12 лет назад

Anne Robinson rocks! Anne - I love you long time! xx

@jj9487 6 лет назад

Anne with 5 votes you ARE the weakest link goodbye

@jacobmassey3897 Год назад

No wonder the Adelphi went downhill if she was running it.

@guy-oe9ic 2 года назад

Ye so u don’t put people in till there ready

@kirstywaters8046 6 лет назад

That women is so rude to Anne x

@tomsanders2094 3 года назад

Ok... Why still the terrible reviews 9 years later hmmm? Disgusting woman

@fakethxmxsrblx5829 5 лет назад

she argued with the host get gordan Ramsey down there and sort her out

@aidanmercer9422 10 лет назад

They look the same. Are they sisters?

@BossySwan 2 года назад

*rOmE wAsNt BuIlt In A dAy*

@harryroberts2630 10 месяцев назад

Year 11 IT lesson going on in the background.

@ForEighteen 12 лет назад

Hardly. Anne was raising an important issue. Ms. Downey couldn't properly address it and made an excuse by trying to use the economy as a premise for her evasive answers. Such pathetic reasoning. Perhaps her assertiveness matches Anne's, but that's about it.

@HotpointForever 12 лет назад

LOL, i remember this 1 flippin epic!

@Da_Big_G 3 года назад

Not how to do a crisis time interview.

@Shannmeister 12 лет назад

And where did Anne Robinson go on her holidays?

@stingray4real 4 года назад

Wales

@nwlman 9 лет назад

Unfortunately Holiday camps are a thing of the past really, they don't. Belong in the 21st century, it's a pity really but Pontins is over. I went in 1984 and there was complaints then.