ANOTHER CLIENT HORROR STORY | WHY YOUR HAIR WON'T LOOK LIKE THE INSPIRATION PHOTO 

To all the hairstylists that give a discount to Susans just because they throw a fit: KNOW YOUR WORTH HUNNY CHARGE THEM EVERY PENNY

I'm so socially awkward that a hairdresser could shave me bald and I'd still put on a smile, say I liked it and pay 😂

I’m a nurse so I have had plenty of healthcare Susans... but I can’t imagine having to carry on doing a susans hair with a smile on my face while being treated like crap. You are a saint

Never seen pink lipstick look too well on anyone until today

They're called "inspiration" photos not "identical" photos lol

I had a reverse experience. When I was a teen, I went to an upscale salon with an inspo photo and asked if I could have it done. The hairdresser had a look at it, and sent me to make an appointment. After I left, she proceeded to talk shit about me with the client she was working on. How my hair was not a good fit for that particular haircut, how she would just do it and charge me extra for other services. How I would just pay because I seemed like a ditzy teen with too much money. She was horrid. I'm sure you are asking yourself how I found out about her behavior. The client she was working on, and decided to talk shit to, was my mother.

I'm way too polite amd empathetic to ever tell my hairstylist that I don't like it lol

It really boggles my mind that people think their hair can look EXACTLY like someone else's wtf, thats not normal. I get inspiration pictures but like everyone is a different human lol

She probably just pulls that crap so she gets a discount

She might be trying to scam hair stylist by being so fussy and difficult she will get a discount each time.

My mom is Susan but luckily she's not *A Susan* 😂

Im always so confused by people who refuse to accept that they just simply have different hair than someone else. There are tons of things my hair just wont do no matter how much I wish it would.

If you want good customer service, you gotta start by being a good customer.

I get being a perfectionist and wanting your hair to look good when you’re paying a pretty penny, but I can almost guarantee she complains because she knows she’ll get a discount. Even when I get my hair done and I don’t like it, or it turns out different than i expected, I still pay the full price and then go back to have it fixed for free, and still tip. The fact that she even admitted that she’s “been to every salon in town” sounds like she’s just another cheap and entitled customer looking for a discount and to ruin someone’s day

She’s just like those annoying people who eat 100’s of dollars and don’t tip and leave a mess. I know those karens

I don’t know what it is about your voice but I could literally listen to you ALLLL day. You could seriously retell your story times over and over and I would still watch them. 😂

Girl my microblading ran me almost $500! Though it DID include the touch-up appointment at 8 weeks. It's been almost a year now and I am convinced it's the best investment I've ever made LOL

I work retail and people ask for discounts like they're at a yardsale and when we cant give it to them its hell. I cant imagin working on peoples hair knowing from retail how entitled and rude customers can be.

Nightmare.. red flags for sure. There is a special place in hell for these “Susan’s “us stylists have to deal with😂

Oooh girl looking gorgeous with that lip color 💋💘

I'm just not afraid to tell someone to go someplace else. I don't need the stress. Idiots.

I think your boss saw what was coming a mile away and dropped her on you!

Girl those red flags were on fire I could feel my anxiety creeping up I can't stand clients like this thank God there not all like this I swear we need body cams like the police👀

She’s probably that person who complains everytime at a restaurant too!!

Susan is the cousin of Karen.

So I had dreadlocks once (not intentional.. I was really depressed) and I told the stylist about how I was scared that she would have to cut so much off...she spent 4 HOURS on it.. she did amazing and I'm so thankful for her

I would definitely have to learn how to control my facial expressions a little better if I had your job 🤦🏻‍♀️😂 I admire how professional you are

I'd love a stylist like you. It's great that even w problematic clients, you reflect and learn what you can do better in the future. You're growing with each negative experience instead of just being like "whatever Susan just was someone who wanted a discount" (even tho it sounds like she did), but you still think "what can *i* do to prevent these experiences in the future". That's awesome and I applaud you💖

No, she loved it. But she complained to get a discount

I can even comprehend being that mad about my hair, like of course it’s not going to look EXACTLY like the photo that’s another persons hair it’s going to look different! love these videos!

Should have cut Susan’s hair into a Karen style

It’s awful that any of us have to deal with clients like this. But honestly it makes me feel so much better hearing other people’s horror stories because it makes me know and realize it’s not just me dealing with crazy clients. There’s been times where I literally wanted to give up doing hair because I felt like it was just me dealing with this.

My hair stylist fried off an INSANE amount of my hair. As she was brushing my hair out after she bleached it, my hair was literally falling out in the chair. I didn't say a word because I was too scared and did not want to make her feel bad. I went out and bought $250 worth of extensions after lol Meanwhile, there is people like this. WILD

Suzan the serial scammer. She definitely just wanted to get a discount.

Every person sees color differently. Some people see more, some people see less. It’s subjective.

That lipstick looks good on you!!

Colour looking different in different lights part made me laugh; I have very long dyed red hair, and there’s a slight ombré too it. It’s a much more true red at the top and slightly orangey in the lengths and I love it...but I love it most in the toilets at work or in my boyfriends local pub. The red just catches the light more I think, or it’s the tone of the lights...ironically, both those places are also where I’ve gotten most compliments on my hair!

I recently got a cut I didn’t ❤️ but I was a walk-in and could have gotten off my butt and made an appointment earlier with my regular person. However, my procrastinating self didn’t and I had another Stylist. She was adorable, sweet, funny and really did her best. Rather than hurt her feeling, I told I loved it, tipped her well and went on my way. It is only hair, it will grow.

ugh my aunt is a person like this and is never satisfied at salons and restaurants and such. she always finds something to complain about, asks for the manager, tries to get things super discounted etc. it's so rude and a big reason i don't associate with her anymore. i feel so bad for anyone who has to deal with clients like this. bless y'all.

This is why I couldn’t do hair lol it definitely sounds like she does this to get a discount. Also who thinks that their hair could ever look exactly like someone else’s? When you think that people can’t be that stupid you get reminded that yes they can

The lady that does my microblading is £180 ($237) which is hella cheap! I was expecting a lot more. The price includes the consultation, the procedure, the top up and the aftercare. She’d be charging more if she was in a bigger city rather than a little town I’m in. Also, I’m not sure if it applies to everyone who microblades, but when I go back to her it will only be $80 onward for the upkeep because the time has already been spent measuring and consulting etc. Things like hair, eyebrows etc are luxuries don’t have to get them done if you think they’re expensive. Stop moaning Susan.

Love the lipstick color on you ❤️

Whaaaat? Doing hair is so hard. Learning how to foil is the most difficult thing, and you have to do it super fast. Girl, hair stylists are talented and work very hard. My mom was a cosmetologist for 17 years

The moment a client drops that "I've been here and there but *no one can get things right for me* "... you should immediately... *RUN* to save yourself a ton of headache and hassle.

I’ve realized that waving or curling has had a lot to do with clients’ perceived view of photos and even the outcome of their own hair whether it’s color or even the cut. But I’ve seen your work, you do an amazing job, and she had a great starting canvas, so I’m sure you nailed it! I’m sure when she thoroughly examined it in all kinds of different light the next day is when she realized she loved it lol...🤦🏼‍♀️

Everything costs so much in America, a good balayage here is maybe £95 at most, microblading £150!

I'm studying beauty therapy and clients like this are a nightmare. Beauty services aren't a right you don't need them. So expect to pay for the luxury

The problem with adding waves is when she washes her hair, and the waves come out, she'll be mad

Some people.... When my hair was platinum blonde like literally white it was so ashy at night it looked like dark grey, I feel like people have no common sense lol

Be like "look Susan, I get it that you're unhappy about this. But I think you're unhappy about something else. Don't bring that negative vibe in here. Now pay me"

I was a hairstylist for many years and had a client bring me a barbie doll to tell me they wanted that same color. This client had super dry wavy hair and wanted the shine that the doll had. I examined there was no way her hair was going to look like that and thank God she understood. Lol

Just a heads up for the comment you said about her saying she wants the exact photo and then saying she doesn't. I've seen that photo before. In fact, I wanted this exact haircut not too long ago. But us, non hairstylists, don't notice the details at all. I didn't know it was shorter in the back, even now looking at the picture, I don't really see it that much. Hell, I didn't even notice the roots were black. When you look at a photo, you think "oh i need to do this, then do that and finish with that" but when we, customers, look at a photo we just think "wow this is SOOO pretty, i want exactly that, no matter what" without realizing sometimes it's blond and we are black so we need multiple treatments, and so on. I think you did a great job explaining it to her though and I personally have huge anxiety so I absolutely LOVE IT when my hairstylist takes the time to ask me questions about what I want. It makes me feel like she knows what she is doing and I get much more comfortable.

i’m so glad i’ve finally found my stylist! i was like that client that was never satisfied but i didn’t understand the process of it all but this one stylist took the time to explain it to me and tell me the steps we’d have to go in to get what i wanted and i’m extremely happy with her! this salon gives bagels and coffee as well in the morning and has massage chairs for the washing. so cool haha. enjoyed this video ! xoxo

I’ve been licensed and doing hair for over 10 years and this kind of thing has def happened to me too. Red flags & all. By the time you realize your client is displaying red flags, it’s too late & you’re already knee deep into the appointment. 🤦🏼‍♀️

My hair stylist pulled the “wash it a couple times” recently. Because I had had the color before I was confused. She was amazing and fixed it for free and of course I still tipped her anyway

I praise you for acknowledging what you could have done better in terms of the consultation, but I really think she was just a difficult client. No reasonable person goes to a hair salon expecting their hair to look EXACTLY like the photo. There will always be some variation due to the interpretation of the photo, the lighting in the photo and the studio, and the texture and colour of the hair itself

My boss (she isn't a stylist herself, just owns the salon) doesn't believe that there are these red flag clients. She wants us to accept every (!) client, even though that has been causing problems in the past. Finally hearing another professional talk about clients like this is such a relief because i was slowly feeling like it is all in my head.

LOL I love how all these difficult broads are named "Susan" 😂😂😂 working with the public can be very hard! Love your stories and your positivity 💛

Everything you do for your clients is so amazing! You gave her a great consultation. It’s awesome you know that just because they “want the haircut in the photo” doesn’t mean they understand the haircut. Keep doing you! I hope you never get any “Susan’s” again!!

I am soooo fortunate to have had the same stylist for years. We have been through long hair, medium hair, and my current short hair. I love her and she is very sensitive to what I like/don't like. She is about half an hour drive and I drive it gladly. Lucky me! Sorry for those who don’t find their perfect match. Also sorry for stylists who have to take new clients who are never happy.

I only style..i dont cut hair...but when they show me a picture i always tell them that is not going to look exactly like picture..i explain to them every hair is different..texture and so forth

I can tell you are a good stylist because of the questions that you asked the clients. I always ask a lot of questions to my stylist to make sure that we are on the same page because I understand fantasy vs reality. Some people will never be happy no matter what.

this lip color on you is giving me life

Hey sis lil tip, from my experience as a salon manager previously (Rush hair, U.K), Two of our MAIN POLICIES: 1- never do a telephone consultation. (It’s near impossible even if they explain their hair) 2- never give a quote over the phone until you have seen the hair and had a consultation- as typically clients aren’t hair experts. So they don’t know about greys, undertones, coverage... And you may need toners- added colours etc Good luck xxxxx

“Don’t be a Susan.” Any other lilsimsie fans out there?

I used to work at Sally’s and the amount of people who got their hair done and hated it who would come in to ruin their hair. They would almost always have such beautiful color from their stylist. Half the time I convinced them that their hair looked perfect

I feel like everyone that gets balayage doesn’t like it until you wave it. Bc every picture is waved. Literally every time this happens to me.

Hi, I fully understand your story, and think your client sounds quite demanding. My story.... I booked an appointment for a bob cut, with a stylist I had use a couple times before. When I arrived I was told my stylist had had to go home early, but that (let’s call her) Susan will be cutting my hair. My hair was washed and I was lead to a chair. My hair was combed out and twice Susan pulled a knot out yanking my head back causing me to reach up and touch my head. Susan was apologetic. At this time the only other people in the salon was a lady having her nails done and a stylist doing the nails. Susan took so long sectioning my hair, I began to get a little nervous, but this was a somewhat older stylist, so I was perplexed as to why she was taking so long. Then when she had done just one cut, the stylist doing to nails shouted over, “what are you doing” where upon she came over and showed her how to make the cut. As you’d expect, I was now really nervous, the nail stylist stood and watch while Susan did another cut, only to have the scissors taken from her, and the nail stylist did a couple cuts on my hair. She gave Susan the scissors back, and I said “I’m sorry, but I’m feeling really nervous right now, maybe I should rebook the appointment “ where upon Susan did another cut, and nail stylist took the scissors from her again. I was about to get out of the chair, when nail stylist turned and said to her client, that she would just be a few minutes, and she cut my hair so quickly and absolutely beautifully, my hair looked so pretty. I felt sorry for Susan, but I’m also glad she didn’t cut my hair.

$200-$250!! Jesus wept, if that how much is costs in the US to get your hair done I’m shook

At the hair school I went through, clients would complain regularly to try and get a free service. We would do everything we could to fix it, but there were some sneaky, manipulative people. Trying to bargain your service on something that is 1/4 of the cost at a regular salon is pretty brutal.

Instead of discounting them it seems more fair to charge her more for the extra time and product used

lol i’m in beauty school and yesterday I started thinking about your original video and what you thought about it watching it now hahaha weird coincidence that it popped up in my notifs

I clicked as soon as I saw this bold lipstick and the name SUSAN! 😂

When you said how expensive micro blade was I was like yikes but then you said how long it lasted and I was like oh ok

Im not a stylist but this summer i cut my own hair with craft scissors and a barbie comb at 3 am. I never went to a professional to get it touched up and it doesnt look bad

You should do a video on “how to know if a stylist is right for you” or something along those lines...because I haven’t gotten my hair cut/dyed for seven years and the reason is, is because every stylist I’ve come across always seems like they aren’t passionate about their profession and don’t ask me that many questions or tell me what they’re doing....If I had you as a hair stylist I would be more than happy because you actual care about the outcome ♥️

Not trying to stir the pot but your boss should have taken this client. Especially since the boss knew this was already going to be a difficult client.

One of the worst feelings in the world is being super proud of your work and having the client not love it. I’m so sorry that client was difficult, but I love how you explained your consultations and explanations to her. Things for me to think about when talking to my clients.

$200-250 for a hair makeover??? Damnn I had no idea that hair salons in America were THAT expensive..

I swear, I watch RU-vid all the time...you are the first person who said “I’ll link in the card above...” a particular video, and you actually did it. Sign of pride in professionalism. Kudos.

That awkward moment when your name is Susan 😮😂

i can really tell you know your shit about hair. its really awesome how calm you sound and the things you say and bring up make total sense :)

Sam, your makeup looks so beautiful in this video ! 😊

Your so professional it is SO annoying giving a discount when you KNOW you’ve done an amazing beautiful job on someone’s hair 😭 ugh the longer we’re in the industry the more consistent clientele we can get and eventually weed out the bad apples. You go girl

I have NEVER walked into salon with a pic an say “I want this exact thing”. I just say “I like this. How close can we get to it?” because I KNOW my hair is different from the girl in the pic and the lighting used in the pics is vastly different. Most of those pics have a filter. People are crazy!!!

I loved what you said at 21:40 where you showed the picture of the client on the same day with 8 different hair colors due to lighting. I would even maybe have a copy of that at the ready to show problem clients like Susan. She would probably not care, but more reasonable clients would probably understand your point.

I have my natural colour but get my hair cut once in a blue moon. Whenever I get it done I regret it but always ask them to cut it to suit my face and lifestyle. I still smile and say I love it, pay and have a little cry on the way home. Get a couple of compliments and start to come around to it then repeat years later.

My best friend who works in the f&b industry with me suggested this channel as relatable rants.. Her name is Suzie but sometimes we call her Susan when being play-serious loool. So funny to listen to these stories imagining her doing this lool

I’ve never been in a salon that has good lighting unless it’s surrounded by massive windows during the day. You can’t help when it gets dark out! 🤷🏻‍♀️

“every problematic client, we will call Susan from now on.” 🤣🤣🤣

And that’s why we can’t promise them that they’re going to get exact results!

Same thing happened to me last year. Im a home baker and when a woman approached to me saying that she wanted a cake from me because all bakers she went before have never done a good job for her. But naive me needed the money to accepted. The following weeks she kept messaging me asking a lot of questions that I would already answered in the first meeting and highlighting the fact that I should do a marvelous cake for her because of the prior disappointments she had with other bakers. I think I did an awesome work qith her cake but 3 days after the pick up she wrote me saying the cake was awful, raw and nobody ate it. She also said that she couldnt have messaged me earlier because she had no phone signal. Which was a lie because I knew she was a journalist (so am I, by profession but ended up working as a baker) and journalists need phones with signal 24/7. Felt like crap but ended up ignoring her til she got tired and quit. Never refunded he. I knew she was lying.

Clients like Susan are the reason why I decided not to do hair 😂 you have so much patience and are so kind 🙏 Also, what is your lipstick? 😍💕

Hey you make a lot of sense !!! When people do go in they only see it on the “ one shot image” they don’t see it when it’s moving, straight or wet . It took me almost a year in a half to eventually get to silver so I know it’s more then one session sit

other than my name lol 😆 i guess I’m one of them in the bad percentile. I have been a salon hopper as you call it for about 3 years since I moved back to the city and this is not because I want to be one. I wish I could upload my pictures I have as proof I’m not overly picky or trying to get money off. I’d say I’ve gotten only about 3 good cuts. And a half a dozen good colorings in the 3 yrs. most of the places I have gone have been to were high end salons. Two of the guys were wonderful at first, I was so happy, but it seems as they get comfortable with me and start chatting up a storm I ended up with horrible hair! And I mean the one time was so bad I took pictures after I restyled my hair when I got home. And wow ! Nobody could say I was overreacting.....I took the pictures back to the salon and staff at the counter didn’t even know what to say, but I could see by their faces they were shocked at the hack job. The guy walked in that did my hair and looked at it and said oh.....it’s because your hair was so damaged lol. Funny because the day before he was complementing me on the health of my hair and besides that has nothing to do with the fact my hair was so uneven all over the place. Anyhow I guess what I’m saying without having to go through every horror story is that I believe way too many stylists either don,t care enough to do a good job or just aren’t trained well.....or I just have bad luck? I even go in asking for the same cut I have but shorter and I walk out with curly hair so I don’t notice the issues till I wash my hair and bam 💥 so uneven that I have to go back or most times I just go to another salon. I am such a friendly person and don’t demand much so I know it’s not because I’m a difficult client or something:( PS if anyone is from Vancouver BC and knows of someone awesome here let me know :) PSS... and not the Pink Lime...that’s where many of my 300 hair mishaps have been and sadly a couple good hair times but not taking the chance again. I’ve spent soooo much money 💴 over the last few years just to be disappointed that I now am growing my colour out and hardly get more than a trim :(

Until people understand there are diff levels of stylist there will be issues. I had a ton of issues. I discovered this once a kept complaining. I had too many who kept cutting off so much hair it didn't grow for decades. Once I understood stop going to stylist who were fresh out of school and pay the cost of the stylist and colorist with 15+ years experience I was happy. The colorist I had for. Decade went to lots is classes, taught classes, attend conferences, and was a director level. It cost a lot of money for color but it was worth it. When I moved to another city I found through a friend a new stylist. She has done my hair for 10 years and she got my hair to grow. Now I have the correct products too. I have never refused to pay. I am shocked anyone would.

The Susan's are the funniest bc literally no matter what you do it's not "good enough". I had this lady similar to her and it was never blonde enough. Even almost back to back foils.. Like a level 9 lol. This was like 2008. Needless to say no one ever made her happy and her hair should have been the least of her concerns lol. Yes I'm being bitchy but you get it 😆 Believe me, alot of us feel your pain. If she wants it all ashy.. Grow it all out grey. 🤣 This is off topic but I miss your woman talk Wednesdays lol

I graduated cosmetology school about 14 years ago. I only worked in a salon for about a year before I realized I absolutely hated what I used to be super passionate about. I consider myself very talented, very good at makeup, and great at hair. However, I’m also sort of sensitive when it comes to people criticizing my work, especially when I did my best to explain why I couldn’t give an identical look to the client, received consent from client after consultation. People are oblivious about the process. I decided that I wasn’t comfortable taking care of new clients. Decided it wasn’t a career choice for me anymore. People want what they want but they are not willing to accept that not everything Is possible. I had 1 client who came in for a consultation with black hair and very damaged hair. They wanted to go platinum blonde but didn’t want to cut their hair and I explained that it would need to be done in 3 sessions and that she wouldn’t be able to get the results she wants without going through the correct process. She decided not to book the sessions and went home and tried it herself. Then, ended up burning her hair, then raged and came into the salon and wanted it fixed. There was only so much I could do for her. Then I was blamed for what she decided to do. They wanted us to fix it for a discount too. Heck to the no. I wasn’t having it. I asked my manager and my manager told me to do it… the next day I gave my two weeks. I just couldn’t do it anymore.

Girl every single salon I have ever been to has shitty lighting lol! You did a great job 🙌🏻, and you were professional.

I'd say to ladies who haven't had a particular hairstyle before/ think that it's too expensive to maintain their hair..... get a good lace front wig. Hair is expensive, there is no way you could go to a talented hairstylist and expect them to be dirt cheap, they need compensation for their skill! Get a wig, have it styled like how you want (which may still be expensive) BUT then you have no maintenance. And if you don't like it, you still have your previous hair. And you may be able to preserve that salon look for a bit longer; after washing colored hair, it will fade/get frizzy or damaged, whatever, but wigs don't need to be washed that often. Idk just an idea😄