HOW TO SPOT A POTENTIALLY PROBLEMATIC CLIENT 

Watching just to make sure I'm not any of these examples

I love when clients ask “so are you going to go to college? What do you want to be” like .... this

Girl. I used to work at Olive Garden and there was this couple who came in, ate an ungodly amount of food, asked for boxes so they could TAKE HOME THEIR LEFTOVERS, and then told my manager that the food was disgusting and refused to pay. I love the general public

The “nobody has ever done my hair how I want it” thing makes me nervous but it’s also a challenge so I do my best to give them what they want. It doesn’t always work out but like 6 months ago I did get a client like that who LOVED her hair after I did it and now always prebooks and gives me a big hug and says “you just get me!” every time. Sometimes red flag clients turn out to be clients that really just haven’t found the right stylist yet. It’s usually not the case but I’m glad I found a good one lol

My hair costs $400-$600 to balayage...I've never once asked for a discount. How embarrassing. If It's not in my budget, I won't get my hair colored. It's very simple.

Im 19, and a professional cosmetologist. I was licensed at 18. I get the age question alll the time. It's so frustrating!

No I need to correct you I will always go to a younger stylist because you guys had to go to school and get extensive training. I stopped going to a half dresser growing up because the older ones have no clue what they are doing and they ruined my hair 100 percent of the time It was only when I went to my first younger student mind you for I get the best hair cut off my entire life Anytime I tried to go platinum blonde with the older stylists I got a brassy orange at best. And then they say well it's your half I can't do anything else...bitch it's not rocket science my hair looks like shit!!! So grateful for you new wave of stylists in the last 7 years

I feel like my hair is a red flag by itself, I have waist length, very thick and curly virgin hair. I hate getting my hair done because the stylists always act annoyed by how hard my hair is to manage, I always leave feeling defeated. :(

I had a client come in with curly jet black roots and hair that was orange. She showed me a picture of a women with a white and red wig on and told me she wanted it done. Her hair was completely fried from box bleach from Walmart and I told her it wasn’t possible. She continued to ask and I had to spell it out for her, your hair will fall out and convinced her to find something else. She left with galaxy themed hair and was satisfied but it was a struggle to get her to understand. So glad you made this video, the older lady’s that come in are never happy with the services I provide. It’s a pain.

Older ladies are mean sometimes! I was 25 with my license for 5 years and a lady said "oh no. I'm not having some teenager do my hair."

I had a perfect hair stylist in NY. When I moved to Boston, I had to go through literally 10 stylists to find the one who could tackle my thick hair. I would always tell each one that I hadn’t found the right person yet and would always telll them that my hair is really thick and ask if they could handle it. They always said yes and then my hair would never look like the photo of MYSELF that I brought in. I remember a stylist telling me once that I was looking for a discount when I told her I wasn’t happy with my hair. She was super rude and when I got up to leave, even her manager agreed that the cut wasn’t right. They ended up giving me credit for another hair cut but I never went back. It was never about the money. I’m willing to pay but give me what I asked for or don’t cut my hair if you can’t do it.

That comment on older women questioning you and your age is sooo true, not trying to stereotype either but in my experience it’s usually older women to! I cannot stand it, before I even do a consolation they ask me if I can even cut hair... or know what I’m doing ... how long have i been doing it.. ect. bc I look so young. They always are so doubtful.

Don’t forget about the clients that constantly reschedule/ cancel last minute 🙄

I lucked out. I found an older Vietnamese woman that cuts my hair just right and she only charges $12. My mom tips her $5. I just give her a twenty and don’t ask for the change. Something about only getting charged $12 when everyone else charges $60 and doesn’t leave me happy about my cut feels borderline illegal.

Done hair for over 30 years. You are kind of an old spirit. I like you. I’m glad you see how cheap ass people are. You are worth every dollar of your worth. Don’t move on your prices for the princesses who get a thorn for being alive.

Omg my mom is the exact same way with her hair and she gets the same cut as your mom too . The stylist will usually flat iron it and use product, my mom will love the haircut until she gets home and washes it. I finally convinced her it’s not the stylists fault and bought her a flat iron. she did like the results after using it a few times but is now complaining about it taking too long too style. Even though it’s a pixie cut 🤯

I know I’m late. I did hair for 10 years this is spot on. I wish I would have had someone like you during that time. It took me a while to learn these things and I’m soooo sensitive it was always so hard for me to separate it and not take personally. You are really going to help newer stylists. Thank you for what you do Sam.

My coworker got her hair done by another coworker who does cosmo professionally and she was like SHE CHARGED ME THIS AND DIDNT EVEN HOOK ME UP 😆 um ya its her job duhhh

I meet a girl that would get her hair done and she told me she would say she didnt like it to not pay. I was like ok. I on the other hand if my hair or eyebrows come out wrong I say I like it. Ill even give a tip.

Someone asked me if I could texturize their 6 month old baby’s hair.

i legit have only had one hair stylist do my hair the way i asked. i'm very non confrontational and can be happy with close is good enough and at first i thought i wasn't explaining what i wanted well enough so i started bringing pictures of what i want. i have had someone cut my hair to my shoulders when i asked for mid back length, walked out with magenta streaks in my hair when i asked for red, or said i wanted to trim about an inch off my hair and ended up with 3 -5 inches taken off because the stylist insisted we had to cut off all the dead ends... now i just do my own hair.

My favorite thing to do is to go to my hair stylist and let her do what she wants with my hair. I trust her, and I have no idea what I am doing. It’s more fun that way, besides it’s just hair it grows back. I don’t understand why people are so uptight. Life is too short.

Found you a couple days ago after applying for apprenticeships and I thank you so much for all these tips 😍 not a lot of relatable hair stylists on RU-vid

I honestly think there are people who go around trying to get discounts at various places. I saw a grumpy old man doing it last night at a restaurant..And I saw it so much at the salon. Those people suck!! Lol

I am the client who can’t ever find a stylist I wanna stay with. I have cosmetologists in my family who practiced on me in beauty school, I’ve paid hundreds of dollars to get my hair done and I’ve also gotten really cheap color done. I’ve done it all lol. But honestly, I have to be the proactive client because I have soooo much hair and it’s a dark brown and I like blonde so I like highlights. Stylists will be like send me a picture, and I always have to say no you need to see my hair in person because it’s deceivingly thick. One girl said it would take 3 hours, I was there for almost 8. I’ve had someone spend one whole day on my hair and it ends up super brassy or yellow yellow not even yellow blonde. I don’t even expect it to be super light my first time, but something always seems to go wrong with my hair regardless. I think it’s probably just my hair that’s the problem, but no one ever seems to know how to do it 😪 at this point I’ve been growing it out for 3 years because I want virgin hair so I can try it all again and hopefully find the right person this time. #Prayformyhair

I have to tell you I'm 35 years old and have actually gotten my hair done professionally maybe a handful of times and never liked it not once but the last stylist I want to was very thorough took the time to really listen to me explain my hair type and what was doable and what wasn't. As you said a lot of people don't understand their hair type and think that they can pull off any cut any style and it will look exactly the same on them as it does in a photograph. And in my experience most stylist will not tell you that. I think perhaps they are afraid that if they tell them that you can't do exactly what they want the client will leave without getting any service and then they lost money. But if you end up with an unhappy client who refuses to pay now you haven't only lost money you've also lost time and product. that's why what you should do is when a client comes in and they do have something that cannot be done you show them things that you think are similar that could be done to their hair or styles you think are better suited for them. That's what this stylist did and I left happy and even took the time to write her a good review.

I was one of these clients once upon a time 😂 my issue was I kept bringing in pictures of women who had like 3 times the amount of hair I have. My hair dresser is way too nice and would try her best and finally one day she said, "you don't have enough hair for that." And I finally caught on. Was super embarrassed lol. I have basically baby hair all over my head.

I'm 50 and I prefer a younger lady to cut my pixie, because they are more in tuned to the latest trends :) I have very fine hair too and it's on the thin side. There have been a few different styled pixies I've wanted in the past, and my stylist told me my hair was not the right texture. Cool - I fully trust my stylist. She's the professional. She loves cutting my pixie and she says I'm very easy to please. All I want her to know is to keep my pixie soft and feminine and ... she works her magic

You’re just.. such a queen

I literally just had a client get frustrated with me asking her questions about her hair cut. I thinned and texturized her ends to the point I thought was good, and asked her if that was to her liking and she was pissed. 🤷🏻‍♀️ lollll like uhhhh I just wanna make sure you like it too

I'm a salon hopper cause i don't like talking to people as much as all the Hairstylists do. I ended up going to my dad's barber just for a trim and she asked what i wanted and didn't speak to me at all after that... It was heaven.

I had my favorite hairstylist suggest someone who messed up my hair, and she ended up fixing my hair and didn't charge me😭 and it made me feel so bad because I wasn't trying to guilt trip her I was just emotional. Idk how people bargain out of paying. Anyway she ended up getting a tip of the price of the cut. She's still my favorite hairstylist we got really lucky to have her in my small hometown.

I moved to a new state and was trying to find a good fit for me in a stylist. First salon I liked her, but she didn’t cut my pixie right - I tried her twice. Second salon I loved and my stylist did fantastic color on me, but was very hesitant to cut my pixie as short as I like. I stayed with her for over a year before looking again. I finally found a stylist who cuts my pixie perfectly and is a fantastic colorist as well. She’s young, positive and I vibe with her personality which helps so much when communicating what is possible and what isn’t with my hair. Cost is immaterial to me when the stylist is a perfect fit.

I’m not even a stylist, nor does my profession even relate to hair at all, but your videos are so entertaining and fun to watch!

love all your videos girl! i graduated cosmetology school 6 months ago and my school had a TON of problematic clients tbh. i had one client, she was sooo picky the consultation alone took us an hour because she kept going back and forth with me and my teachers. she wouldnt take any of our suggestions. i finally ended up doing a color melt with red orange and yellow and as i was applying the color she held a mirror out and WATCHED ME. i was so uncomfortable the entire servitce. in the end it looked good but she didnt love it because the roots werent light enough (she wouldnt let me lighten them) and i was sooo frustrated. she wasnt even supposed to be my client, literally my worst experience ever😭

I mean I know that I'm like really picky when it comes to my hair but I would never let that out on my hair stylist because I always think it's my fault for not explaining things right or not telling them when I think something is not the way I want it. I always hate my hair for the first few days after going to get it cut but since I know that I just wait that time out and most of the time I don't have that much of a problem with it anymore after that.

I love these videos with tips!! I have a few years before I can start my journey with cosmetology school and career but I have all of these saved so I can go back❤️❤️

I start beauty school tomorrow and I’m so excited!! All your videos are so helpful for my future career! You’re amazing! Thanks ❤️❤️

I don't get my hair done but I take my boys and I always tip at least the price of their haircut cus I know all the bs yall go through 😭😂😂😂

What pisses me off....at least with my last hair salon visit NIGHTMARE...is stylists and owners that don’t take any responsibility when THEY messed up. I worked at a top 100 spa in North America as the assistant director. We offered everything! Even when a client complained THEY were (almost...there were a few exceptions) always compensated SOMEHOW! Most just want you to listen and empathize. Even when they are being ridiculous you gotta put on you’re “work face and voice” and just listen and never come across as confrontational! Because I was the person who popped up to the “I wanna speak to a manager” person....I learned a lot! I unfortunately am no longer able to work because I’m disabled. I went to a “high end” salon 1 1/2 yrs ago and I COULD NOT BELIEVE how unprofessional the owner of this salon was....I lost it. Good customer service is clearly a thing of the past!!

Hey! I went blonde after an *awful* breakup last year and I still love it!

Oh my goodness, I just realized that for years I fell into last "big" category! Ever since I was a child I have been to countless hairdressers, and at the end I would try to keep a straight face to not to hurt the hairdresser's feelings but I would cry all the way home and probably for weeks after! One of my good friends is a hairdresser and I never went to her even though she told me she was good and I wouldn't be disappointed just because I was so scared of what she would do to my hair! So after being friends with her for 8 years, I decided to ask her to do my hair. That was 5 years ago and ever since I am the happiest, most satisfied customer of hers ever! I actually cried of happiness the first time she did my hair! I think now that my hair must be a problematic one and she is just the best in the world to make great hairstyles for me! After watching this I'm gonna text her now for the millionth of time to thank her for it! ❤️

I’m a licensed hairstylist for 26 years and you are going to go far!!!! I ❤️your videos and just found your channel...... I have a channel but I never have time to post anymore....❤️❤️

I was a nightmare client a few times. With time and age I have realized that my hair is just really hard to cut and style. It's very thick and course. I also do not fool with permanent color, even in my 50s.

Bad behavior should not be rewarded. Like those Olive Garden people she talked about. I understand when your food is honestly terrible or you're truly unhappy with your hair but these people throwing a fit to get a free meal. Just ugh!! They should have to pay full price and then not be allowed to come back. This is going to keep happening all the time as long as they know they can get by with it.

Yep; sadly, a some of my clients would try to nickel and dime me. I finally started telling my clients that I was already under the “going rate” for quality work and for my years of experience, and that I was not discounting myself. That shut them up because they knew full well that my prices were MORE than fair. Also, I catered to my clients and always gave them a deluxe spa experience. I so do not miss the industry.

I spit out my tea when you said your mom was one of them because i can totally relate 😂😂😂 my mom is the one that says i want a rich mahogany but no red 😂 or i want a golden brown but i dont wanna see warmth 😂😂😂

I absolutely have had the worst luck with hairstylists in my teens. Absolutely awful. Of course, I did have a slight tendency to ask for unrealistic things, but they’d never say a word, do my hair and it’d be very different to what I asked for. The whole issue could have been avoided though, if the just talked to me. I found a great hairdresser now, except that she can be too conservative often

Okay but as a client, I have had most hair stylists in the past 10 years argue with me about my hair and it's incredibly frustrating. It's my hair. I have lived with it my whole live, been through all 4 seven year changes, grown it myself. I know how it behaves. I know my haircare routine, I know what styles it holds, I know how it falls I know the one little piece that never does what it's supposed to, I know how it behaves when its short vs long, I know the porosity and how its changed over time. I know how thick it is and I know how coarse it is. I know my hair. Having someone who has touched it for .2 seconds argue with me about my cut is so insulting.

I'm here to see how to be a good client and how to deal with potentially problematic clients for the future. You've inspired me to be a hairdresser when I grow up. Thanks for making these videos!

It’s so surprising to me that people still think that hairdressers can predict exactly what your hair is going to do. Sometimes it’s not going to come out exactly like the picture sometimes your hairs not going to grab to colour like the hair dresser wanted or expected it to. But if you have a good hairdresser they work with that in future. I also can’t stand when people try to haggle with pricing I work in an industry where I charge for a service it’s so offensive to try discredit someone’s work because you can’t afford the quality. I don’t know hair dressers do it I literally wouldn’t survive in that industry with all the Karen’s 😂

I'm still a student and most of my clients are people who I know from work or my family. Expanding to a bigger clientele has been my biggest fear, but your video has made me become a bit more confident and relaxed. Thank you for this fun, helpful, little video. I'm your new fan ❤❤

I hope I'm not any of these people, I try to be so easy going but I'm sometimes paranoid that I'm too easygoing and my stylist would like some more direction from me haha.

Never mind discussing. Book online. Sign for price and how under no circumstances are they negotiable. Check out the plenty of hairdressers with RU-vid channels that do this they never have a problem anymore.

Thank you so much and I’m proud of you. More of us service providers need to speak up!!! This is the truth and it’s completely unacceptable!

I still tell my stylists (I rarely go to a salon so when I do go, Shane salon, it’s always someone new) about my horror experience.....30 years ago! Lol Spiral perms were THE hairstyle to get in the 80s. I begged for one from my mom who was worried because I had hair to my butt that never had been touched short of trims and one pixie cut when I was younger (asked for that one too at 7 lol). But she agreed and took me in. I assumed I’d lose maybe 4-6 inches of length, but that would still be to my mid back so I was okay with that. She gave me a little orphan Annie, complete globe on my head perm! I cried and washed my hair for days. She cut it all the way to my shoulders before wrapping which I didn’t even realize because I was too busy reading a magazine. Since there were layers being cut, I thought nothing of the front pieces. But I never distrusted other stylists or questioned them because of that experience, just probably made everyone nervous when I’d tell them that story as they were cutting my hair lol

Your lipstick is so on point in this video, color and shine !

I love my hairstylist and they love me because they are my friends but they just know me I go to one if I just need a haircut because she’s just sooo good at cutting and she always asks me what I want and I always tell her girl whatever you think looks good, you be creative and my other friend she’s great at hair coloring and she always ask me what color have I been thinking and I be like umm I don’t know maybe blue? And she’s like you know blue and purple would look really cute and I be like girl whatever you want let your creativity run free lol and my hair always turns out amazing. I like to see how creative they are, so it’s always something different

What are your thoughts on having a close family member as a client? My younger sister gets so upset if I go see anyone else but when she does it she wants it to be done from her home (cash under the table) , with kids everywhere, chaos and her taking shortcuts to speed it up. it's never the same as a professional salon service. Any advice ? Thanks

Licensed cosmetologist here! Just wanted to say I love all of your videos 💗 thank you for doing what you do!

I wish you had been the one I saw when I cut off almost all of my hair in a stressful time in my life. I had gotten out of a really bad and controlling relationship and the next day went to a salon, they cut 10 inches of hair off. I went from below mid back to above shoulders. I know that it wasn’t the hair dressers fault because it was my own doing but if it would have been you I would have walked back out knowing that’s not what I really wanted. I just want to say it’s amazing you make sure that it’s what the clients really want, you’re so kind and considerate! 😊

i used to teach at an english school and there was this lady who refused to get classes with me because i was too young haha and she always NEEDED TO EMPHASIZE HOW SHE FELT ABOUT MY AGE WHEN IT COMES TO TEACHING

Basically...stay away from Karens😂 that come in every form and shape

I can totally get it from both sides. The problem is actually the salons that claim to be professional yet are late to your appointment or make you wait 20 min. Yes hair has gotten ungodly expensive these days and we also live in a world that sets the bar quite high for women especially for women with even slightly ethnic hair. Hair is a luxury that almost caters to celebrity/ elite levels of income. If I’m paying $350 for an all over color and a cut then I expect my stylist to be the upmost of professional. I don’t appreciate a stylist who is short when consulting, has an assumptive attitude immediately when you bring up what to expect price range, and I definitely do not appreciate a stylist who charges based on their level of expertise but then has 2 other people working on you too. Too many times I’ve gone into an elite salon expecting to get what I pay for but then walk out with a dripping wet head or having been made to feel as tho me wanting a thorough consultation is an inconvenience or makes me a potential problematic client. I think the problem resides in people having unrealistic expectations coupled with stylist having big egos, bad communication skills and just not being transparent enough. If we could all take the personal out of it and communicate better, then clients will have a better understanding of what goes into making the prices the way they are and the stylist can understand from the clients point of view why consistent professionalism is one of the most important factors in gaining your clients trust. Compassion from both sides is the only way. Stylist get offended because they take questions personal as if the client is trying to discredit or doubt their ability. But you have to remember, the client is the one who is paying a lot and who is going to be wearing the look whether they like it or not.

strangely this relates to Vet industry and dog grooming from my experience lok

I'm 60 this year and I always want the younger hair stylist. They are the ones that are totally up to date with all the techniques. I've got very thick, curly hair and every single "older" stylist has wanted to chop my hair short (it's past my shoulders when it's dry) and hot iron it straight!!

I get the age question all the time working in skin care. But once they realize I'm in my thirties they trust me more. (I'm permanently baby faced because I'm Asian.)

Legit watching this to learn how to be a better client. I think I'm a great one though. Had the same stylist for 15 years. She's awesome. If I want something new and my hair just won't do it she will straight up tell me. I love that

Three years later and this video is still very much relevant 😸 I am about to graduate and already had to suggest that my client, the bride, should seek someone else as a better fit for her because she knew it all😓

I like changing hairstylist often. It is nothing personal, nor it's because they do not know how to do my hair, I enjoy all of their work, I just like to change stuff.

Imagine going into a place of business, paying for a service, and NOT blaming the business for your own adult choices 😱🙄

Im not a hair stylist but i started doing my hair at 13 and ive dyed and cut it myself several times as well as the hair of friends and family members so I think I know a few things. But then, im also the person who is almost never satisfied when I get my hair done and Im starting to understand that it's all communication errors. Ive asked for things that dont work for me but I never understood it that way and I feel like it wasnt explained to me well enough to understand. The only times i loved my hair was when I did it myself or when I payed over 200$ for a very high end stylist and it breaks my heart to think I cant afford good hair. Im sure girls that charge less are very talented, they just need to do better consultations

I probably have not ever stepped into a high enough quality salon bbbuuuttt that’s because all of previous experiences getting my haircut have been horrible. I had a woman who only spoke Spanish, ok, that can happen in the region I received the service. I asked for layers in my hair and she chopped the “layers” so long and inconsistent that I ended up with a mullet! This was for prom of course and my hair grows incredibly slow. I had to wear my hair in a ponytail for a year! I now do all of my own hair which is cutting long side bangs and trimming the ends lol

All great tips! How do you deal with requests for things you aren't skilled at yet? Do you just proceed? Ask for help? Tell them no? Like maybe you know how you're supposed to do it but you're not good at it yet..... I don't feel like I'm getting the practice I need in school for a lot of things. I don't get very many clients and the ones I do get are just asking for roller sets. Like ok but I need to do more. I know I can get a manikin for home and practice but when people do get in front of me at some point and want it done outside of school, I'm nervous that they will want things I haven't practiced yet and don't know enough about it. I keep looking for classes outside of school but I'm struggling finding any even within couple hours from here. I'm only at 400 hours right now so I can't intern or work anywhere yet. I think I'm just nervously commenting all my thoughts Hahaha

I personally have had my hair done by an older stylist and they din not know any new techniques.. my hair was always old fashioned. But fir the past year I starter going to a young, very talented and knoledgable stylist. I have been getting highlights ans experimented with different Shakespeare of blonde. Recently I have gotten a Champagne rose blond and I am extatic. It fiți my style, skin tone, eyes etc perfectly. And by using products recomande by my stylist, my hair has never been s-o healthy smooth. I belive that age des not matter

I have really been enjoying your videos. I spent my career as a musician/private violin teacher. I also found that some people did not understand what my time was worth, or that my fee was based on years f experience and solo performances. A few times I would say, "I don't think you would show up to work for no salary." I

I don't work in a hair salon but I know what you're saying when people say they want things a lot cheaper then they are in prices. Working in retail I have dealt with that and also with the people no matter what you cannot make happy.

I'm one of those clients who never books appointments. I usually go spur of the moment so I will walk in and take whoever is available. Also one thing I had to learn is how to tell the stylist what I actually wanted. A lot of people get intimidated and they're afraid to annoy the person taking scissors to your hair, lol. It physically hurt me one time to tell the girl I didn't like it when the hair is straightened with the big circle brush and it all flips inward (not a professional you can tell lol) and I asked her to just put waves in it with the flat iron. It all worked out but I didn't want to be "a pain".

im always salon hopping cause stylist will fry my hair and try to act like they dont see it and before i leave ill say "are you sure you think im all set" if they think my hair looks good like that im not coming back for shit lol

If you always get bad stylists, maybe you're just going to chain salons and should probably stop lol. I always had bad stylists because my mom only ever took me to Great Clips and Smart Style. They don't understand what I ask for, and some of them just.. aren't good at cutting hair. Like, I asked for layers at SS and they like.. didn't texturize or blend it at all. So it was like stacks of hair and just.. so noticeable and bad. When I lived elsewhere, I found a hair salon that wasn't part of a company, and they had the first stylists that EVER gave me a good haircut. After we moved away, I took a 1 hr trip to get my hair done again and unfortunately, they were closed. Got my haircut at a chain salon ONCE after moving, then remembered an old family friend has her own salon and have been seeing her for my hair ever since. I'm actually planning to intern with her and HOPEFULLY work for her when I graduate. I do plan to move about an hour south again, but I''d still make to drive for her and that includes if I were to work for her. Her salon has the exact environment I want to work in and I already know her and get along with her. I also didn't know at first that she was charging me at a discounted rate for knowing me my whole life. Since I'm in school for Cos, I asked her about how she determines her prices because they're pretty low and she's good at what she does. She told me "Well, I give you a discount. But my normal prices are what they are because of factors like location." I was just super surprised that she gave me a discount. I never asked for one, never joked about it. I appreciate it, but discount or not, she'd still be getting 25% tips lol.

The last one is me, and ive had bad luck Nothing wrong with me just they fucked it up everytime but finally found someone that didnt

Haha ! I think I’m a salon hopper. But hey not many people know or can do babylights root smudges etc 😩😁❤️

You are so beautiful I love your fresh face make up look. Your lip color and gloss is just beautiful

At my salon we use this app called sign now. It’s for when we do consultations. We write everything down that we disgusted and how much everything is gonna be then we make them sign it so at the end if they try to say anything we can refer back to the consultation form that they signed.

Went to stylist of 30yrs. Her hair looked like crap. Did highlites. They were stripey, unnatural. Had 3 big lines 1/2" white stripes on head. Had to be fixed. 3rd stylist was the charm. 1st stylist said she did balyage. She did hilites in semiperm. It washed out. 3rd stylist, no problems. Its beautiful now and in great condit.

I remember going to a hairstylist and the first thing he said, I should just shave your hair, it's pretty bad! Curly hair is always a challenge I am scared of hairstylists.

A lot of this is also applicable to tailoring, haha. Currently in training, and at an internship, and good lord my first made to measure customer has been.. a lot to deal with :') ALL of the 'I used to sew so let me tell you how this should be done' attitude.

I work in hotels and people do the complaining for free stuff with us too and it's the same every time. Checks in immediately complains and takes a bad attitude. After a few hours of being in the room when I can no longer just move them because I can't clean that room to resell it, they come down and complain about something small or that has no proof like it is the biggest deal in the world. They find a few other things to be upset about and in the morning of check out, speak to a manager about what a terrible stay it was. Most single star reviews of the hotels I've worked at have been people who tried and failed to get a free room

My roommate is my hair stylist. He could owns his own salon. In all the years he's done my hair I loved it. He even taught me why box color is horrible.

I just finished cosmetology school and since I started going to school I’ve been doing one of my sisters hair she keeps insisting on me to do highlights on her without using bleach, mind you her hair is dark she’s like at a level 2. I also have a niece that is never satisfied with any service that she gets and what makes it worse is that she doesn’t even explain what she wants she just whines and complains that she doesn’t like it. her mom has to speak for her but not even her mom understands her (my niece is 20)

My Mom is never satisfied. 😂 She is always complaining about prices at restaurants and fast food. If she orders something and I order a burger and I ask for cheese, she will say it's extra. I'll give her the change. I rarely go out to eat with her because she can embarrass me.

I would just suggest to know exactly what they want and tell the client I cannot do this in one session, quote the price and stick to it. That way, if the stylist still doesn't get the hair right, it may be the stylist...not the client. Not Always though!!

I rent wedding decorations, I had a lady about 2 years ask me for quote I gave her the prices for the specific items she was looking to rent told “that’s too much ill give $$.” I told her “ma’ am these are my set prices I can’t rent them at that price. I understand we all have a budget to stick to and that I might not be the best choice for her. I normally offer a discount if I get a client who rents from and they go over their budget with a bit and start taking things off like once I had a bride go over by like $55 she was very clear she didn’t want to go over so I just waved the $55 cuz she was willing to pay full price not complain she saw she was over she started taking an item she wanted off to not be over I told her not worry about it. But this other lady decided she would name the price and it was so low I couldn’t do it, she offered to pay a 1/4 of what my regular price is. Its crazy!

In my all life the only problematic client that I had is my mom. She is a very difficult person, but thanks God all of my clients where really nice, if they where unsatisfied i never knew.

Had a client not understand what she was asking for and I tried asking what I thought was all the questions to get her nail shape down she just snatched her hand away and asked me if I even knew what I was doing. Then as soon as my boss walked by she had him do the service.

I didn’t realize the whole drastic change could be a potential red flag! I remember how when I was younger, I wouldn’t cut my hair for over 1-2 years so it got super long. When I realized how long it got, I finally went to get it chopped and my stylist kinda panicked asking if I was sure and why such a drastic change. I was so oblivious 😂

Mom’s funny! My Mom and I have it out about her hair too 😂

3 commercials with in the first 9 minutes?!?

What is wrong with people? I know what I’m paying for... the chemicals to color my hair and the labor. There is a lot of science involved and cutting hair is an art. I always tip 20 percent or more. Common sense. And... prices are set. This isn’t a bazaar in the Middle East. 🤦‍♀️

I'm definitely a salon hopper, although my most recent haircut was so good that I'll be going back to the same stylist! But I live in a huge city and like to try out different salons, so I don't really commit unless I'm really blown away. I could definitely see the stylist was nervous though when I asked him to chop off about a foot of hair though, I imagine he's gotten a lot of the impulsive clients like you described in #2!