Another Kia Disaster: Don't Buy One 

My daughter was closing on a new Kia today , actually I was at the dealership with her watching this video , she is just 18 ... You saved us , we drove across the street she got a Toyota and will cost her extra $50 monthly

As a dealership owner myself, I applaud you by taking that stand for your customers. We do the same and have helped our customers in bad situations and just do the right thing, even when it hurts our pockets. Not all customers will be happy even if you do help them in these bad situations but at least you will know you can sleep at night with a good conscious knowing that you did right by them as best you could.

We need more honest people like this guy! Got my respect!!! If I didn’t live so far I’d buy a car from this guy!

Thank you for helping them out. Sorry you got burned bad on this one. I’m praying that you are able to get some deals in the future to make up the difference.

It's sad that a single person has more integrity than an entire company of people. Keep up the good work Chevy Dude.

Kia really dropped the ball on the Theta defect. The dealers are just making things worse.

I’m a former Kia Technician, Kia Corporate has fairly strict guidelines with the engine replacement on the 2.4s with unlimited engine replacements. My suggestion is to drain the oil, lock it up, and pour the old oil back in and make sure it’s below the dipstick. Then they’ll be no way of them denying the replacement. Just make sure the updates have been done otherwise the engine warranty isn’t valid. If they replaced the knock sensor then they should’ve done the update as well. Once the new engine is in you’ll be good to go to sell it at least. We would sometimes do this to help people out at the dealer I was at. If the car isn’t throwing a p1326 and there’s no proof of it burning more then a quart of oil every 1000 miles Kia basically tells you to tell the customer to kick rocks. However if you do what I said and run it dry, it’ll definitely throw a 1326. Just make sure you put some miles on it before you lock it up and you’ll be good to go. Especially since you’ve already brought it in once for blowing smoke (burning oil).

Was considering a Kia Telluride but watched Scottie and got a Highlander. Amazing decision. I love the Highlander!

It's one thing to say you are virtuous. It's another thing to hold yourself to it. Thank God their are people like you.

Kudos to you for standing up for your customer and, most of all, for keeping your word. A rare thing today.

It's weird that Kia in the UK are very good at sorting out issues with their vehicles. Yet in the USA Kia dealers and service centers seem to be awful 😮

I had a 2011 optima LX manual. Being manual, it was Korean built and excluded from the theta recall. I just sold her at 211k miles on everything original but the tires and battery. She was still going strong. Most reliable car I've ever owned. I religiously changed the fluids.

This is the exact problem with Kia. They make a terrible product that has issues and then refuse to stand behind it. Mike I'm really glad you kept this as emotional as you did!

So glad that you stand by your core value and took care of your customer. A lot of used car dealership would not have done even half of what you did. Thank you for being a dealership that stand by their word and always putting customer first 😎😎👍👍kudos to you guys Chevy Dude

Friend of mine here in Alberta runs a scrap metal recycle business. He told me last year he picked up a lot of used engines from a KiA dealership. He gave me a heads up about this last year.

In 2010, I purchased a new 2011 Kia Sorento, built in West Point, GA. After 12 years and 97,700 miles, I sold it to my local dealer for $8200. He sold it for $9400 three days later. This was the first new car I ever bought and kept for over ten years, with an average cost of upkeep below $200.00 per year. (After routine maintenance and fuel cost.)

Your reaction to experiencing immediately what supposedly KIA couldn’t duplicate was totally justified!

I am going through this with a 2016 Kia Soul. The service tech has told me it's a 3 step process. Step one is a computer reprogram. 2nd is the knock sensor, and 3rd is the engine replacement. Take it back to the dealer and show the video of the smoking and demand a engine. This will take months to exchange.

Bought a 2007 Sportage in that year. Put 186,000 in 13 years. Never had any engine or trans problems at all. A lot of little issues but the car served me well. You can have issues with any car anywhere.

My father had a Kia for 10 years, even bought used.. He had zero problems with it at all :)

I have had a kia Sorento for 10 years and have nothing but good things to say about them.

2 things 1. Kia recalls most if not all of the GDI engine, not necessarily warranty, side note and talking from experience the recall might take up to a year and a half. 2. Used engines can still be a good engine. But KIA and hyundai are pain to work with, especially in car dealer world.

Good for you man hope you get more visibility and repeat and new customers. I am myself dealing with blown Hyundai sonata motor. Really frustrating.

Someone send this to Kia directly on all social medias. They need to hear this

I can't believe a Kia technician couldn't duplicate the issue. I would honestly take it back to them, and drive if for them, to show them how to duplicate the issue.

I used to work for KIA, thats looks like it may be covered under the SC147 engine recall. They may decline the repair over lack of maintenance (Alot of second hand cars lack those records) I would call Kia consumer affairs, they always seemed to get things going for my customers. I also used to work for chevy in the service department....I drive a camry for a reason lol. Best of luck with the vehicle and your videos are awesome!

Maybe depends on the Kia, we have a 2004 Kia Spectra that has about 200k miles. Drove it from Cali to Maryland and back, my family has been dedicated to Kia since.

Wow Chevy Dude, your honesty and integrity is refreshing! Thanks for sharing your experience with this vehicle, I hope it saves other car buyers from suffering the same fate.

I am absolutely terrified to buy a Kia and this is one of many reasons why.

I have owned or leased over 13 Kia vehicles during the tenure of my business and with one exception have NEVER had any kind of problem (had one battery go bad). Everything you say flies in the face of what my experience has been, and I continue to own two Kias.. 2017 Sedona and 2017 Kia Niro...both superb cars. Frankly, i don't understand how your experience can be so different from mine...

Thanks for this information and being a stand-up man.

Mike, you truly are a blessing to the peeps that buy cars from you! Your business model rocks! Being a vet in my own business with a similar mindset has gotten me more new & repeat customers than I ever imagined! If I needed a new/used car I wouldn't hesitate to see you first & last. Bottom line, you ROCK brother! OOPs do you deliver to SO Cal?

Agree with you 100%. Had a 2014 optima. Kept it for a year traded it in for a 2015 Honda accord. Best move I’ve ever made. My daughter is still driving the Honda which now has over 110,000 miles on it. No issues.

What we bought at Kia Dealership: 2011 Kia Soul, 2.0L , DOHC ( not the troublesome GTi ) , 97K on odometer . We agreed to extended warranty for 36 months. So lucky we did! The transmission failed at 102K. They did a $3K+ transmission swap with a rebuilt one. If you buy a Kia, get that power train/ transmission warranty.

Thanks, going to pick up a Mazda 3 Carbon on Friday but was just re-thinking the KIA Forte GT for the turbo. Watched this video again and it put me back on the right track for a reliable daily.

This is why I don't touch Kia or Hyundai (or Nissan for that matter)with a 10 foot pole. I've rented a few and they drive like toys, and they'll do everything they can to find an excuse to deny warranty claims.

I have been buying Kias since my first one in 2010, a Kia Soul. Drove it for 220,000 miles in 2years. Never had a problem, never changed any parts, with the exception of disc pads once. I then traded for a 2013 Kia Sorento which I drove for 330,000 miles, same story. Traded that for a 2016 Kia Sedona. Drove this for 150,000 miles. Had one problem had to replace one of the fuel pumps at 105,000 miles. Only problem. I now drive a 2019 Kia Niro which currently has over 105,000 miles, no issues. I have had a problem with one dealer regarding a servicing issue with my Kia Sedona but it was quickly rectified when I brought it to the attention of the service manager. A Kia is pound for pound one of the best motor vehicle, they have all the bells and whistles of much more expensive vehicles in their respective classes. There will always be issues with dealers, dealerships and manufacturers and I for one have Kia and their dealerships in South Florida ( where I am from), to receptive and prompt in dealing with issues regarding problems with their product. BUY KIA. Best thing I ever did.❤❤❤❤❤❤

Was a lot attendant at a multi brand dealership. Kia was one of the brands we sold. The new cars were nice but the used ones coming back for trade were basically falling apart, start and run issues, electrical issues, strange vibrations on the drive train. Random battery failures

I had the same problems with mine. It was throwing codes for the accelerator pedal sensor, and that got replaced 3 times. Then it threw a code for a knock sensor and then the alternator. Then they just replaced the entire motor, and I put not even 20 miles on the new motor, and it started acting up again and going into limp mode. They finally got a code for the engine computer, but as it was waiting in the lot to be repaired, the car got taken out by a hail storm and was totaled.

I had a 2019 Sportage that was having lost of power issues. I traded that car in after 3 years of ownership for a 2022 trailblazer. As much as I like the Kia car designs I wouldn’t recommend it when they pull the BS can’t replicate the issues not to cover warranty covered items.

Good job Mike, you need to tell like it is when it comes to things like this. Don't feel bad about it. And I can only commend you on buying back that car from your customer. That was just awesome! Congratulations and good luck.

I have the same year kia and the motor went out at 125k and had no warning signs for it. Kia completely backed it up as they had a recall for this car and for the motor having faulty bottom end components. They even paid the tow bill and offered to pay for a rental car as well. So far I haven't had any further issues from it. But I may consider trading it in before something happens again.

I wanted to share with you all our Hyundai story. We purchased a 2015 sonata new from Long Hyundai and have meticulously kept up with maintenance. This post is a long one, but I want to let everyone know how Hyundai operates and how their cars are built. *Deep breath* and go: I want to start by saying I will never own another Hyundai and here are many reasons why. At just 116k miles the engine randomly started misfiring and the check engine light came on while driving down the highway. After limping it home I got the car scanned and it showed a misfire in the 3rd cylinder. After attempting small fixes like spark plugs and plug wires I decided to take it to Long Hyundai, this was my second mistake aside from buying a junk Hyundai in the first place. I stopped taking our car there for oil changes initially because I found an oil filter I had changed the last time still on the car after I paid them for an oil and filter change. With the car at Long, Chris from service stated it had no compression in the 3rd cylinder and it needed head work ($5300), but was pushed to do an engine replacement which was quoted to me at $7-8k, that I would be responsible for. After trying and getting no real diagnosis on the actual problem and a very difficult time trying to communicate with the service department, I picked the car up and coughed up the $200 “diagnostic” fee for nothing. Once I picked up the car I finally got the service report and the diagnosis was “blown head gasket.” I did not have a single symptom of a blown head gasket- no coolant in the oil, no overheating, no smoke out of the exhaust, coolant was clean in the over flow tank with no bubbling. I immediately drove to S&S Auto for a second opinion and they quickly found metal material in my oil and no symptoms of a head gasket issue. Long either completely missed this or did not want to tell me. I personally saw the shavings in the oil when I picked it up from S&S. They advised me about the warranty campaign Hyundai has on the 2.4liter engines and they didn’t charge me anything for the diagnostics. After doing my own research I decided to take it back to a dealership to have them handle the situation. I called the service director-John- at Long Hyundai to explain the situation and told him I was taking the car to a different Hyundai service center to reassess. He did not care that I was taking it to another dealership after Long has misdiagnosed the issue. John just told me, “Well let me know what they find.” (Tried getting a hold of him multiple times since and have never gotten a call back) After moving the car to a third shop, this time Mnt View Hyundai, which is about an hour from my house, I talked to Brian about what was going on and he stated they have been cleaning up a lot of issues from Long. After he had the car for a couple of days he stated he had found the metal shavings in the oil and that the car was misfiring and it should be taken care of under Hyundai’s warranty campaign 953 for excessive bearing wear on the crank. He went back and forth with Hyundai Motors America and I had to give them all my receipts for the oil changes I had done and they stated that my issue was not covered under warranty since my engine wasn’t knocking or locked up yet (basically because it hadn’t left me stranded on the side of the road), but that they would cover 85% of the replaced engine. After fighting for another week and hours on the phone with Hyundai’s warranty departments and Hyundai customer care with no resolve, I had agreed to cover the 15% that Hyundai wouldn’t cover. I was still mad they wouldn’t cover 100% from their own warranty, but it was better knowing Long was going to charge me $7-8k. Brian helped me get a rental car covered from Hyundai since some of the items were on back order. I was very grateful for that since I hadn’t had the car for two weeks at this point. A couple weeks later Brian called me and stated the car should be ready in a day or two and suggested random replacements, like air filters and brakes (all I take care of myself and have receipts on the last time I changed them) I picked up the car and paid my 15% of the cost which ended up being $828. I told him I wanted a test drive, no offense to him or the dealership, but I can’t trust anyone. Upon entering the vehicle I noticed the abs light and traction light on and the blind spot detection wasn’t working. I took it for a drive and went back and talked to Brian about that, stating there was no issue with this when I brought it. He had a tech sheet stating they ran the code when they got the car and it was on. I asked why it was never brought up to me while the car was in his shop for almost 3 weeks. He stated the tech ran some tests and stated it was operating properly and didn’t want to sell me a part I didn’t need. I stated having the abs and traction light on could be dangerous and could malfunction and he stated “it won’t lock up” and “it’s fine”. However, he did offer to fix the issue for free labor and I pay for the part, which was $360. I told him I wasn’t giving Hyundai any more money and drove my car home with all three of those lights on my dash. I am glad the car has a new engine and Brian did help me out with a lot of things, but there are still issues that should have been taken care of that just weren’t. The last month with the car and dealing with all of Hyundai has been beyond frustrating and I now have a car I don’t trust or feel safe in. They have definitely lost me and my family as customers and I hope anyone reading this will think twice before buying anything made by Hyundai.

Kia has to be thinking short term. Their action will affect their bottomline in the near future. Thsnks for you being soooooo honest, Chevy Guy. 😊👍

I have a 2013 Kia Optima SX and experienced the same issue as your customer. 114,000 miles no warranty left and Kia replaced my motor for free. I guess I just got lucky somehow.

U JUST SAVED ME !! I was abt to buy a Kia and something told me to think abt it and look into misfires for kias then I found this video ad u backed me out of it tbh

I work at a Kia and honestly it just depends on the dealership, our department we don't let the car leave until we have a resolution for the customers concerns, but every batch has a few bad apples i guess🤷‍♂️ And yeah the cars reliability can be a hit or miss but usually warranty is pretty generous depending on where you take it

Honestly I had a Kia Forte 2016 and had no problems out of it. Brought it new but it was also a stick shift ( a big plus for me ) I sold it at 140k on the odometer and it had no problems but the mileage

I have a kia Sedona for many years. Actually 3 kia Sedonas 3 different generations. They have been great. No issues. Just regular maintenance.

When I was in the market last month for a new car, I instantly rejected getting a Kia. I know that Korean cars don't hold up at all. I was tempted to buy a Hyundai Santa Fe, but something told me "No. Look around first." I did just that. Searching through the different websites of the dealerships throughout Maine, I landed on a sweet looking 2020 Toyota Camry with VERY LOW miles and I'm talking less than 17,000 miles on the odometer. I looked it over and took it on a 30 mile test drive just to make sure it was the right car. I was looking for something roomy, drives smooth and had plenty of power under the hood. That was something my 2016 Chevy Equinox couldn't do. After thoroughly enjoying myself driving around for nearly an hour, I bought the Camry. It was the best car decision I ever made because I really enjoy it. I'll never buy another Chevy again. If I decide to upgrade in the future, it'll be newer Toyota Camry with a higher trim level.

I have a 2013 Kia optima. The engine went out at 145k miles. I took it to kia after they checked, they replaced the engine no questions asked. They even gave a rental while the 🚗 was being fixed. I just picked it today. It sounds great....I am in the car business, I would buy any kia over any GM products with my eyes closed. And don't get me started on Chrysler products.

I don’t think you were going too far at all. I appreciate you being honest and calling them out, because it will not get better until people like you do. I have recently thought about purchasing a Kia or Hyundai, thinking they have come a long way over the years and their cars are starting to look nice (new ones), but every time I get that thought, something tells me don’t do it, they are not far enough along yet.

You're what a true car dealership is all about! Bless you I was fortunate enough here in PA. to find one like you! Honesty Integrity and Respect fir the customer!

We need more honest dealers like this, you’re doing a good job man 👍🏽

Yeah, I've heard about the problems with the 2.4L engine. It's a shame. I have a 2013 Rio that has never had a lick of trouble, but then it has a naturally aspirated 1.6L.

My son had a Kia Optima with 90k miles, blowing smoke and burning oil, Kia dealer said it’s normal to use a quart of oil every 1000 miles, they soaked the engine for 24 hours (cleaned valve seals) the day after he picked it up, accelerator stuck to the floor on a slow neighborhood street corner 100 yards from his house, hit a brick mail box and totaled his 4 year old Kia. He replaced it with a Toyota.

Hi Chevy Dude, I agree with you about the quality of Kia’s except for one model. The Kia minivans are highly reliable, I have had 2, one with 240k and the other at 120k. No issues of any kind.

I own a 2016 Optima hybrid which will turn over two hundred thousand miles this month. I have had very little trouble and have replaced only the main belt and tentioning device after 160,000 miles. I averaged around 38 MPG and everything still works like new. The Kia dealer in my area is a bandit so I bought the car elsewhere but had the local dealer service the car on schedule. I have owned Lexus, Mercedes, Jaguars, Porche, Cadillacs and Fords. Most have been great because of regular service buy the Kia is one of my favorites because it cost less than half of some of the others and delivered great service.

That's because most of these technicians don't WANT warranty work because they claim it doesn't pay.. they want actual customer paid or insurance work so they can get top dollar for the job.. Props to you for standing up and doing the right thing and supporting your customer

Great video and I am glad to see a car salesman to stand behind their products and customer. This video will make your sales go up. Wish I live closer to you to buy my next vehicle.

It depends on the dealership more. Last year in November 2021 my daughter's 2012 Hyundai Tucson motor detonated in the bottom end. With 92k miles on it. 2nd owner. One dealer was hesitant to look at it and I had it towed to a different Hyundai dealer and they replaced the engine with a new crate engine, no charge. Not under warranty because she was the 2nd owner.

I've wanted to buy the wife a new Telluride for the past 2 years but when the dealerships wanted $5000-$6000 over MSRP I said I ain't buying. I recently started putting together a list of potential vehicles for the wife and your video plus a few others I've seen just made my job a lot easier. I'm eliminating the Kia and Hyundai models I was interested in. Its now only down to Subaru, Toyota, Honda and Mazda. Honestly and integrity hard to find anymore. I applaud your values. I sure wish the corrupt politicians had some of what you have.

A person that stands behind his words. With that client you have a customer for life!

Give this Man kudos! Standing up for his reputation and making it right regardless. Thanks for being a honest used car guy!!!!!

Chevys and Fords have more recalls than any other brands. For that reason, I would never buy Chevys or Fords, period.

That was really big of you, Mike, to stand behind that sale and take the car back like that. I understand those cars have engine troubles. My 2011 Hyundai hasn't had any of these issues though. Maybe I'm just lucky.

I was going to get a 2023 Kia K5 EX. I went to the dealership and ordered one exactly how I wanted with the premium package, a few accessories, ect. I knew of the issues Kia had with some of their cars but I figured the 1.6 turbo 4 would be alright since nobody had anything bad to say about it. I ordered it in July but my order never updated with a Vin number and scheduled production date. Now, I'm a Toyota guy and originally wanted a Camry XSE V6 but I didn't want to choke on the price. After 4 months of no update on my Kia order, hearing more and more recalls, and how Kia didn't back their cars when they went in for warranty claims, their poor customer support and so much more, I canceled my order and got my money back. I went online and found a 23 Camry XSE V6 exactly how I wanted it and I'm so glad I got it over the Kia. There's a reason Toyotas are more expensive.... you're paying for the quality, reliability and their excellent reputation. It's a way nicer car in my opinion anyway!

1. You are the most honest used car dealer I've ever heard of, buying back that junker and I wish you much success.. 2. Didn't you see the smoke and tailpipe residue when you took it in on trade?? 3. You know your car brand is junk when you're called out by a GM guy.. (and I'm an ex-Z06 owner)... Wish you the best in biz!!!!

A friend of mine is having the same problem with KIA. They have a motor in stock and will not install with extended warranty. I told him to go to the State consumer protection agency and see what the can do.

I like that you take care of you customers. This goes a long ways.

I have an older KIA that's still doing well after a serious accident. At 132,000 miles the worst problems so far are rear calipers (three sets) which can be quite expensive, sticky power windows and a thermostat.

Great video, I'm sold. When I need a new to me vehicle, I'm shopping your site first! Peace of mind is the most important thing I look for when shopping for a vehicle. Keep up the good work my Chevy Dude!

my son bought his first car all on his own, yes a Kia, he is 24 knows nothing about cars, I was thinking this is going to be bad, he never learned, I drive a Chevy colorado and have a T&C van both have been great, but the Kia is doing ok, he had a brake caliper lock up so I fixed that then found out he had not changed the oil in 9,000 miles, it was still full and looked ok, now he has Pennzoil platinum and a good filter, hoping it will be the one that lasts a long time, I think most of these are bought by young people that do not maintain them correctly, my son is lucky to have a dad with a garage with 16 foot ceilings and a 7,000 pound lift

I personally agree with you on your opinion on Kias I do have one that is a 2011 Kia soul still no issues thankfully has 192,500 miles on it and still going thankfully I only have it because it was given to me from parents as a first car but still looking for something newer and am finally in a position to buy new

Great video and what outstanding integrity you have. I hope this video goes viral or at least all 449k subscribers see this video including those from KIA/Hyundai. And said companies realize that you are only as good as your customer service and that these people are all consumers who may never even consider purchasing thier products in the future.

I'm the dumbest person in the world. I own and owned many Kia's to this day. I'll buy the car from you at auction value! You have a $5.00 problem. The shop you dealt with was hands down bad. Not all shops are the same and not all mechanics are good.

I discover you today. Keep going !!!

If I lived in your area I’d buy a vehicle from you your a straight up honest car dealer I’ve delt with salesman that are like vultures trying to sell car,truck that your not interested in

Thanks for letting us know about KIA's lack of support. I saw the blue smoke coming out, what jerks at KIA, they are lairs for sure.... So glad you're a Chevy dude.... hehehe😁

I am an owner of a 2016 Kia Sorento. The engine overheated due to a head gasket failure which drained the engine coolant. I now know there is no sensor to let you know engine coolant is low and no chime or notification when the engine is overheating. The result was a new engine was required: $10,800 CAD for parts, $15,000 total after labor and tax.

I bought the exact same car as my first car about two years ago. Dash had 34k miles and it ran fine. A couple months after I bought it, the engine started having issues when starting it. I installed three brand new parts and the issue never went away. Went to Kia to see if the “warranty” it had under the 60k mike warranty would help, they said the car had no warranty and there was nothing they could do. Ended up trading it in for a Toyota

Thanks for being honest. If there more dealerships like you the whole car industry would be way better for consumers.

I'm on to my third kia. I can't yet say about the third one - but certainly the first two have been the most reliable cars I've had in 40 years of driving

Sold off our 99k mile 2014 Soul 2.0 recently. It began devouring oil ~80k despite following severe service OCI intervals. Typical short trip city driving was very unkind to the GDI/low tension piston ring combo. Dealer always treated us fairly well and we did receive the extended 150k warranty under recall, but we didn’t want to wait until the engine blew and dealing with an attempt to get the warranty honored. Otherwise the car wasn’t horrible; it had needed a starter, alternator, one coil, the fuel level sending unit and an O2 sensor in that time, and had been reliable…but never felt comfortable with the very high oil consumption rate once it began to accelerate.

What Kia and many dealers don't understand is that when you stand behind your customers 100%, you have a lifelong customer. One who will continue giving you business while bringing family and friends to your door. People never forget those who are straight up with them. Unfortunately, some companies never learn..

Bought a 21’ Sonata new , now have 38k miles on it, one of the worst decisions ever.

You will probably hear from Kia. You did the right thing with a public service announcement with the proof in hand. Very obvious the vehicle smokes badly. Surprised the spark plugs don't foul out with that much oil consumption. Also says alot about the Kia dealer you took it to. I feel bad for anyone that purchases from them. The techs at the dealership could be the techs that serviced the vehicle. Change the oil sticker good to go. Got homework to do.

Thanks for being an honest person. What you did right there made you have a customer for life. There is so much crookedness going on in the World today, that it’s nice to see someone with values. 👍

Funny thing we were shopping Kia by the Watterson, and they had additional dealer markup on all the new 🚗, we will never go there again

If you can't document every required oil change, Kia will deny warranty on engine.

Aren't Kia's the cars that can be easily stolen with a simple USB plug? Hey Mike, would you please do a Buy This, Not That used car video?

It's funny but right after this video ended, up pops an ad for the local Kia dealership! Even more sad is the fact I own a Kia Soul which over the last year spent a total of 8 weeks at this dealership while they were trying to repair various issues!

I guess I got extremely lucky. In 2021, I purchased a used 2013 KIA Optima Hybrid that had 117k on it. I could not help but wonder how such a lovely Hybrid made its way into a used car lot (that was not fancy looking). I didn't ask that question, and made a cash purchase. I found out that a recall was out for the car about possible engine compartment fires. I took it to the dealership to honor the recall, and thankfully, my engine checked out. Almost a year later, another recall was put out to update the vehicle's software, and install an evap canister. I again, took it in to honor the warranty, and all was well. Two months after that visit, the "Hybrid System Warning: Check Charging System" message flashes across my dash as I'm driving. I had to pull over, and turn off the car. I was able to get it home, and immediately started doing my own trouble shooting homework. I discovered that KIA failed to replace the original Hybrid System fuse plug when they updated the software, so the lower voltage fuse was no longer sufficient. I bought a new higher voltage fuse, and that did the trick! NOW, KIA is extending a 150k warranty for that fuse. Too little, too late!! Aside from the car having a minor oil leak (dealership did mention that the O-rings would need to be replaced soon), I have had no issues. My KIA was made in Korea, so I was quite fortunate to not encounter the problems KIA owners did with cars made in the U.S., or in Mexico. Will I buy a KIA again? Probably not!

Respect for being a dealer with ethics who actually cares about customers.

I feel like Chevy Dude is painting with a pretty broad brush on this… I have had numerous Kia/Hyundai vehicles(2006 and 2016), never had an issue with an engine. While not everyone has had the same luck, I think it is safe to say they are not all bad. Many/most are actually very good cars. Hence the reason you see so many of them on the road. All that being said, Chevy Dude, I commend you for your values and for doing something that 99% of dealers would never have done, taking the car back and making it right. I am sure you just made a life long customer.

My friend had to get a new/used car. We went to Kia, looked at a 2019 Soul Plus car that was advertised for 16k after taxes 21k would not move on price, car was not worth it. Went across the street to Mazda and got a CX-3 with better options and price. The staff was more professional and willing to help.

Thanks for the advice, I was just thinking of buying a Kia because of the 5 year warranty that supposedly they offer, but after seeing this video I'll probably won't go that route.

Don't let your customers roll in a Kia or a Hyundai! It's cheaper than a Camry for a reason....

Great Facebook group that explains all of what you have gone through at Engine Failure-Kia/Hyundai a recent post yesterday should the chart for step by step procedure on how to handle an engine issue. So crazy I have found a lot about whats been going on by reading the posts of poor people Kia and Hyundai is leaving in the dust😢

When used car dealerships are flooded with Kias and Hyundais, one wonders why people are not keeping them long term.