Are Dometic Water Heaters Junk?

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This family were here visiting the New River Gorge National Park and their Dometic water heater stopped making hot water. This one threw me for a loop. I found several bad parts and some parts just failed while I was in the process of testing them.
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7 июл 2024

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Комментарии : 68

@chastityelizabeth 14 дней назад

We have a 2022 camper and the first thing to go out was the dometic water heater in the first month of ownership. We didn't bother with repairs as we knew it would always be an issue. We replaced it with a tankless propane gas Rinnai and it has been wonderful. Bonus: No calling dometic customer service. 👍🏼

@douglasmayherjr.5733 27 дней назад

Wow, Kenny. That takes customer support to a whole new level. I was getting frustrated when she kept interrupting you. You probably still need the dual wall switch. 😂 Thanks for letting me know that I’m not the only one dealing with stuff like this.

@hillbillyrv 27 дней назад

She had me pulling my hair out.

@craigjohnson3603 23 дня назад

Good video, looked like a frustrating one!😊

@jerrywiese9722 27 дней назад

Working on that water heater could give you an Elmer Fud stutter that might last a week!

@chastityelizabeth 14 дней назад

Haha!

@user-qf2mk7ru3f 27 дней назад

Good job taking to the customer service

@Capt-John-T-Moore 27 дней назад

You are now know as the Hillbilly bulldog….didn’t let it defeat you! Great Job! I love watching your videos. It helps me keep my 4 Rv’s (don’t ask) working!

@hillbillyrv 27 дней назад

4 ???

@Capt-John-T-Moore 27 дней назад

@@hillbillyrv personal use and Arb&b at an Rv resort

@46fd04 28 дней назад

Excellent job! Just to confirm, once you got it working, I would have re-installed the original board to see if it worked.

@jimmymcclosky3786 27 дней назад

Wow!!

@RevGerryRM 27 дней назад

WOW! I'm exhausted 😮 Good job 👍👍👍👍👍

@BruceBarrick-cv8rt 25 дней назад

Had to be a parts replacer on that water heater cause all them parts were bad, or ended up being bad. Good call asking for another tech. Great job as usual Kenny. Way to go hanging in there and getting your customer hot water.

@mxslick50 27 дней назад

To answer the title question, yes. All RV specific water heaters, fridges, A/C units and furnaces are overpriced junk. The only decent RV appliances are the propane stoves/ovens, especially those made by Magic Chef and the like.

@dk4622 27 дней назад

Can't get any worse. I learned in Aviation, everything has to be triple checked.

@dukesworld3020 27 дней назад

Sounded like the first tech didn't like her nap being interrupted. If it can go wrong, it will.

@hillbillyrv 26 дней назад

You made me laugh out loud. Thanks

@JohnnyRacerX 28 дней назад

Murphy works for ALL of the RV manufacturers and ALL of the parts manufacturers !

@dannachel6980 27 дней назад

Sounds like a lightning strike

@brucetifer 28 дней назад

Was there a power spike?

@Re-engineer_everything 27 дней назад

I have told you before that I will swap out every Dometic that I have in my trailer as they go bad. I really don’t like Dometic.

@chastityelizabeth 14 дней назад

Same here.

@rickyroten2410 27 дней назад

Power surge maybe?

@ipcamper9940 27 дней назад

I have one of those water heaters in our TT. So far, I have had to replace the thermal fuse once. We used to have a popup, it had a gas only water heater. It lasted 20 years with no problems! Just light the pilot light and forget about it the rest of the trip!

@2284esther 26 дней назад

I gave up on my propane heater and installed a 115 v bullet element that inserts in the drain plug. Done! she doesn't heat as hot as gas but your plugged into shore power anyway.

@russellfogg7800 27 дней назад

As always Kenny, you figure it out. Without much help from those, I guess you could call them people, I have things like this all the time go wrong. My water heater still acts funky turn everything off and it still gets the water hot. And then sometimes it doesn't work and I have to reset it time and time again. Oh well live and learn. Great job on it explaining.

@coreymerritt7742 28 дней назад

Wow crazy dealing with customer support total frustration 🤬

@stevelange819 28 дней назад

The whole situation was frustrating and I bet customer tech support ( 2 of them eventually on Kenny's call) probably had no experience with 3 failure points all at once as Kenny finally realized and corrected. And I guess being "first in queue for next support technician" is OK but frustrating if there are at least 2 techs and they're already engaged in long phone calls with troubling issues of other field techs like Kenny. Maybe Kenny is correct in asking if Dometic water heaters are junk - - fairly obvious the components fail over time, sometimes in pairs, in triplets on this call.

@hillbillyrv 27 дней назад

Totally

@hillbillyrv 27 дней назад

Thanks Steve

@skypilot7103 27 дней назад

Great job sticking with it Kenny I would have had to sleep on it and stay up all night wondering the different scenarios Ed

@Hugo-Hernandez 26 дней назад

Great video Kenny, you would think tbey would have real techs working at Dometic.

@hillbillyrv 26 дней назад

You would think

@billhillegass946 27 дней назад

3 items at the same time WOW . Just wondering if the power switch on the inside of coach has a loose connection . Glad it’s working now .

@jeffsteele1295 27 дней назад

I love it when they read instructions from a book and you can tell they are. Then they have to put you on hold while they ask someone else. Its that someone else is the person I wanted to talk to the first time not you LOL . I know they are trying to help but most of the time they just P*ss you off to the max. I had on tech support person ask me how do I know my volt meter was working correctly. I told her it just read 13.6vdc what do you thing ?

@hillbillyrv 27 дней назад

They can be very frustrating

@redc8783 27 дней назад

What a pain in the butt, I think some Tech’s need to practice some listening skills. 😅

@RandallW20 26 дней назад

Good gosh… I don’t know how many times you had to tell her. I think they just have a flowchart and just step through the chart without having any clue how the products work…

@hillbillyrv 26 дней назад

Yes

@daviscrt 27 дней назад

What are the odds of that happening. For Hillbilly RV, 50/50. LOL Thanks Don

@hillbillyrv 27 дней назад

Ha ha

@madjack7979 28 дней назад

Alls i can come up with is wow holy moly Good work

@thomaswarren6882 27 дней назад

PARTS!!! CHEAP CHEAP CHEAP in quality anymore. Lol.

@scotthill1278 27 дней назад

One positive note.......they spoke English.

@Imagashole 27 дней назад

Aren’t the temperatures listed on the t stat and the eco?

@criticaltemperature3343 26 дней назад

Tech support is hit n miss. I do commercial hvac, some are good. Diy car guy, Ford performance tech support was awesome back in the 2000s. Occasionally ill work on commercial kitchen ovens. One company (will not be named) is absolutely awesome, providing great suppoert and part numbers.

@waynec3121 28 дней назад

Talk about poor tech skills.Hope you had a great holiday

@JimBrown-nc 27 дней назад

That first support call was painful. I work for a unnamed company in their largest lab where they test the devices they make and half our stuff is not available to the public as it is too new. That stuff we can't even call in for since there are no parts for the new stuff from them. We get that stuff from engineering/ But the older stuff support make it so hard to get the parts we need. They make us jump thru hoops to get what we need. It is like I know more about this then you do just send me the parts. They say they need to verify everything first. I am like why don't you just fly here and fix why do they need me if you are going to make me do things that make no sense since it can't be that because there is no power no lights anywhere so just send me the board!

@hillbillyrv 27 дней назад

The larger the company, the stupider their practices.

@kylethompson2017 25 дней назад

I hate that all tech support and customer service reps and everyone else using headsets. It's like speaker phone. Continuous cutting each other off. Makes for a very difficult phone experience.

@michaelconner2950 27 дней назад

I have a 2001 RV with the original water heater that is gas only and have never had to replace the board but have replaced the thermostat buttons twice. The tank is aluminum not steel and never leaked. I flush the tank periodically. I think the quality has downgraded over the years.

@roysims7710 26 дней назад

Seems lots of junk parts

@46fd04 28 дней назад

Haven't finished the video yet. Does it have a 2nd electric switch like the Suburbans use? My Suburban has 3 switches; one to operate the LP, and 2 for the electric (one inside the trailer, the other is at the water heater)

@hillbillyrv 27 дней назад

@user-xv8fc1vg8u 28 дней назад

Great job one in 1,000,000 3 things will go wrong at one time I would’ve been pulling my hair out again great job and don’t you enjoy talking to some text while I would’ve did the same thing could you give me another text tech have a great day

@bertkelly7650 28 дней назад

If the tech didn't talk over you she wouldn't be so bad. My water heater went out and I called tech. They didn't do the run throughs like they did you. He just said replace the board. I bought a new board. Didn't work. I didn't smell gas figuring the actuators weren't working. Bought new of them. Nope. Found I wasn't getting gas. I had to undo the gas line and blow the line out making a big pop sound. Worked ever since.

@hillbillyrv 27 дней назад

It ain’t go no gas in it. Say it with sling blade accent.

@timhughes5939 27 дней назад

Say if it’s gas or electric or combined

@hillbillyrv 27 дней назад

Both

@criticaltemperature3343 26 дней назад

"Brand new board" don't mean its a good board. Been there done that. New, in box, bad part. Multiple failures at one time is a coincidence. Been there done that too. Cant explain it, shite happens.

@KevinCoop1 28 дней назад

Great job figuring it out! Really? The RV 13.6 volts is different than your 13.6 volts! I liked that one. NOT! Possible lightning strike near the RV? Did you verify that the heater was original to the RV? So, Dometic is to run on gas OR electric, not gas AND electric?

@hillbillyrv 27 дней назад

It probably was not original

@KevinCoop1 27 дней назад

@@hillbillyrv I just looked up the installation manual. It shows two separate switch install and a single assembly install. Beware of the blue light. It is some kind of lockout light.

@rlmc29er 23 дня назад

I enjoy most of your videos. You called Dometic tech support for help but you weren't helpful in your response to them to help diagnose the issue. Not the biggest fan of Dometic products, but you kind of threw them under the bus on this one.