It's really disappointing to see how many people have questions in this thread and Arlo has not bothered to answer one of them. Great customer service guys!!! 😒
As an installer it would be nice to have directions some where that don’t require me to down load an app to install for customers while they are not at home. Can’t imagine why this is not available.
@@rickcorsi7618they are probably trying not to waste paper tbh and honestly if a “professional” installer can’t figure it out from the supplies and this video they have more issues than not having written instructions lol.
Proper installation of any video doorbell requires setup and app installation... I agree that paper directions are nice to have but you're going to have to be by the owner as it is.
Let me tell you, You guys are amazing i bought the arlo video doorbell and guess what am just waiting to call monday to do an rma . cant believe that your doorbell dont work with my existing 50,00 arlo chime either with my mechanical chime. Looked online and seems like an ongoing issue. So ijust decided to keep my old arlo doorbell and save some money. In the future i will sugest to make things little more compatible especially when this brand its not cheap
If the company is making a how-to video that involves any electrical wiring, at least show the proper procedure. When you showed the wires being attached to the back of the doorbell camera, it shows the red wire being tightened under the screw terminal but it is wrapped backwards. Wires always have to wrapped around the screw in the same direction the screw turns. The white wire was shown correctly.
I'm wondering, why is the Arlo Video Doorbell still not integrated with Samsung's Smartthings app? A bunch of Arlo smart cameras are integrated with Smartthings but not the video doorbell. It would be a huge help if we can manage the doorbell via the Smartthings app instead of having to download an additional dedicated app.
Obviously this is to avoid the need for constantly changing batteries. No need to purchase this one if you prefer a completely wireless/battery driven solution right?
Order a 24 Volt transformer from amazon and just skip the step with the chime box. You'll wire this right into the arlo using the leads. www.amazon.com/Hotop-Transformer-Thermostat-Compatible-Honeywell/dp/B07FT2RCG9/ref=sr_1_27?dchild=1&keywords=24v+transformer&qid=1586877280&sr=8-27
Instructions aren't great. How hard is it to include paper instructions on how to install the damn thing? Also, apparently you need a vice grip to pop the thing back together. I've been fighting it for 40 minutes now and I still can't get the door bell to clip back to the base. If I wasn't already outside I'd throw the thing out the window.
The hardest part I've had with installation is finding a screwdriver small enough for the back where you attach the wires. All of mine are too big and an eyeglass screwdriver was too small. I had to go buy one!
This company does not have any phone support or customer support. We have followed the instructions three times. When we get to the part where you hold the phone with the QR code up to the camera, there is no chime. So the doorbell works but the camera part does not work.disappointed with no technical support
It seems from the video that the unit can easily be taken/stolen off the wall by thieves since there are no security screws retaining it like the Ring Doorbell does. It seems like a great device with a lot of features, but is Arlo addressing this one obvious deficiency?
Lots of items can be taken off a house by a thief. Since this won't work w/out the adapter in the chime box, it would be of no use to them. Besides, you would have them on video prior to removal.
@@stevenews5910 problem is people just nick this sort of thing to annoy people. And even with an alert that it's been stolen you've still got to go and buy another...
Can I record the videos from the doorbell in the "hub" from arlo Ultra in order to avoid the monthly fees or only the ultra cameras record to the physical memory?
Product was rushed to market. Has several installation flaws. Router, guest network, doorbell transformer, etc. Not to mention poor technical support. Poorly made, poorly designed. Very disappointed. Hopefully I get full refund.
I just change the Wi-Fi modem and all my Arlo cameras and doorbell are all remove from the app. I can add devices to the alto but the doorbell essential wires is impossible to install. I don’t see the solid white even thought I turn on the breaker. And it never scan the Code. Do I have to remove everything to install the doorbell. Or what can I do with this situation? Thank you
I need to see it to believe it. What to expect? 1 minute to see live view after someone rings it. Yeah they will get bored and leave by then. Please work on your servers or whatever you use to get the video back to us.
I have no doorbell chime box. And the original doorbell wiring is so old, that it's not connected to any power source. And it's not even connected to the fuse panel.
I got the doorbell 4 days ago started working great and stopped connecting Rested and not connecting Removed and reinstall Wi-Fi added to the Wi-Fi Xfinity app to avoid blocking Several attempted and not contacted Get the chime and reads the QR code And just don’t connect Any idea?
From what I see here , there are a lot of questions with no answers... I don’t even know if it’s worth the o ask but here goes... what if you don’t have a chime ... at the moment we have a wireless one... that needs to be plugged into a socket. I really don’t want to send it back
Will there be a wireless video doorbell in the works?? This is disappointing as I waited since last year and you have a product that is limited to certain homes.
considering a purchase, but on our home the doorbell is not on the wall the door is on, but at the side. Any method to still go forward, want the camera on the door wall, not doorbell wall....
Hi there! Thank you for reaching out and for your interest in our Arlo Essential Wired Video Doorbell! You may install the Arlo video doorbell in the same place as your existing doorbell provided that you also have a 10VA doorbell transformer with a voltage between 16-24VAC. Detailed information regarding the installation process can be viewed here: kb.arlo.com/000062292. For future reference, the best way to access Arlo Support Center is to navigate to Settings > Support within the Arlo app for your available Support option or you may also visit our website's support section at www.arlo.com/support/.
If you have not used the screws that come with it, or not got them buried totally flush, the screw head will protrude and rub on the back of the door bell itself. Either that or you have too much cabling in that tiny little space they give you.
YES !! They don’t have enough room for the wires that connect to the doorbell and it won’t clip into place. How hard would it be to change the design to have a bigger recessed opening for wires??? The instructions even say that you need to twist the wiring together with a clip if you have to extend it - no way that clip will fit in there ! I finally got the bottom to clip in after MANY tries & by moving the wires around and forcing it in… needs a Re-design.
If you continue to experience this, we recommend reaching out to our Support team. For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.
This is the second home in which ru-vid.comUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU we've replaced our "regular" doorbell with a Ring video doorbell and we really enjoy it. It is very easy to install and it works very well, with a clear picture through the app and good in-home use (we added the chime, which is also easy to install and doesn't require another thought to use).
Ciao mi puoi spiegare la cigalina come si fa a configurare io questo tengo come si fa pure la risposta personalizza quando uno nn risponde aspetto una tua risposta grazie mille.
@@stevenews5910 no, I didn't miss it... Once you do that... It stays "discovering" the door bell until it times out ... And you have to try again... And again... And again... And again. And again
This video doorbell is meant as an upgrade to a preexisting doorbell. Wireless/battery versions are meant to work with their own chime, usually included in the box. The box even states it needs existing wiring.
by far the hardest part is if your wifi is 2.4 ghz/5 ghz smart switch. it wont recognize my device so im going to have to setup an entirely separate dedicated network for it.
Hi there! Thank you for reaching out. The Arlo video doorbell will only work using 2.4 GHz. Please refer to your router's user manual/manufacturer on how to set it up using 2.4 GHz to ensure your Arlo video doorbell will stay connected. For future reference, the best way to access Arlo Support Center is to navigate to Settings > Support within the Arlo app for your available Support options. ^RD
I had this product for 7 months before it ceased to give Motion Alerts via Alexa. There is no phone support for Tech Issues. Customer Support is conducted via a Chat function within the app to a contract service in a 3-world country. Buyer beware. Traded in for Ring video doorbell. Dreadful experience.
Hi Rena! Thank you for reaching out. For your concern, please contact our Arlo support by navigating to Settings > Support within the Arlo app for your available service options. ^GC
I’ve asked customer service this repeatedly after mine randomly quit working 6 months in. Was told to remove it from the hub and add it back, but it was unable to rediscover it
Sadly, I found out the hard way.... you need the subscription to record. I have it set up on my WiFi network... wondering if i add it to my Arlo hub if it will work like the other wireless cameras (records and saves for a month at no charge).
May I ask the power kit wires can connect either to the terminal of the existing door bell chime. The power kit wires doesn't highline the +and -. My door bell is made by Nest
Neither this dorbell nor the floodlight camera work with the app. Both products are a hassel of you ever change your wifi password. I will try to get it to work but seems like a bad product.
Never knew it had to have an existing door bell system to work...wasted my freaking money. Was hoping it was as simple as they say but without an existing (old style doorbell system as I see it) this item is worthless. Should have its own chime system with it (for the price I paid should have it).
I;m disappointment after went through the installation and try to syn. make to read QR code in the front of doorbell won't scan QR , try many different brightness on my iOS device, different angles, distance and just doesn't scan. I'm totally disappointment and frustrate. Any body out there has any recommendation what to do?
Try a full reset of the device. Insert the tool supplied in the hole between the two terminals. Depress and hold it while pressing the doorbell button. Let go after 5 seconds and wait for the device to reboot. Try scanning the code in early evening.
going though the same problem, this should, white rings appear and flash which tells me the bell is connected, when I try to ping it does not take the ping, (no doorbells were found) grrrr......this should not be that hard to do without have to pay to get this installed. I would have never purchased ....with the ring no problems....unreal......
Had ours since just before Christmas, fit it as per instruction, works great...BUT causes a low volume buzzing sound from bell ringer box each time it's activated...Does anybody know why this is? Also what is the switch on the little white module for (Bell box one with O/I on it), and what position should it be in?
Bought Arlo wired ring bell and when I try to set it up, it is asking me to locate my existing chime box. I don't have an existing f%ckin chime box! I have two Arlo 2 Chimes and it looks like I am screwed. How a company can survive with such bad customer service, I don't know. See the comments below, most are asking product questions that Arlo should address. Also, when the product says wired vs not wired are you referring to the doorbell being wired to a power or doorbell being wired to a chime? I can't tell which is which because it is confusing!
We appreciate you reaching out. To check on the difference between the wire-free and wired version of the doorbell, you may reference: What is the difference between the wire-free and wired version of the Arlo Essential Video Doorbell? www.arlo.com/en_eu/support/faq/000062494 Please navigate to Settings > Support within the Arlo app for available service options for further assistance or information. Or you may visit our community page at Community.arlo.com. ^GC
Hi, thank you for reaching out and showing interest in Arlo. The Arlo video doorbell uses 2.4Ghz. For more information, you may check these articles below: Arlo Essential Video Doorbell Wire-Free FAQ kb.arlo.com/000062526 What are the minimum requirements for installing and using my Arlo system? kb.arlo.com/000062043 ^GC
I wasn't able to return the Arlo Video doorbell because I was deployed and came back home several months after I received the package. I wasted over $100.00 on this useless product.
Thank you for reaching out. For Arlo device concerns, don't hesitate to contact Arlo support by navigating to Settings > Support within the Arlo Secure app. For detailed information, please see: Arlo Support Options kb.arlo.com/000062610 ^GC
Yup, I'm about to use this pieces of trash as a skipping stones. If I need to constantly fix, adjust, unmount, reset, reset, reset , reset, reset and seriously make this a full time job, I should just hire a damn security company. THIS IS NOT A SECURITY CAMERA !!!!!!!!!
Hi Ceal! Thank you for reaching out and showing interest in availing of our professional installation service. Arlo now provides installation services with OnTech. For more information, please read this article about Ontech: kb.arlo.com/000062597 ^GC
The video should start with the warning that you need 16-24V AC for the video to work, I found out this after installed it and it did not work. Now I need to find and change my doorbell transformer….very disappointed
Everything looked great until I heard paid subscription after a free trial period. I will never buy anything that depends on a paid subscription. Sorry Arlo... I'm out till the service is free. Or better yet, the features of the device don't at all depend on a service (i.e. the app functions as the service).
very poor instructions I return the item, certified electricians are non expert at all with these new devises and this is the second one I return because of poor instructions and electricians do not know how it works!
