I have one from the Hotel Collection. It seems like it works great when it's in a hot car. It gives large puffs. On the cool days, not much comes out. It's almost as if it's not working.
Mine works fine .. some folks don’t read .. if your car is not driving it won’t function .. it detects vibration you are in car and driving .. also the wick needs to be flipped or replaced also if it dries out . I’ve had mine now 2 years and works fine outside of some maintenance like this from time to time. Some of these stories are true though. Early production did have some issues.
The sticky thing is all fine and dandy but how long does that last and do they send another one with the refills? The stick won’t last with the original one they sent.
I experienced the exact same thing and I completely agree with you. The customer service has been horrendous. I have no been able to get this issue resolved and customer service has not been helpful. Have you had any luck on your end? I reached out to customer 3 times and kept getting the same go around. They also told me that tech support would reach out to me but no one has contacted me!
If you dont mind......can ya sum up what youve found out about it? I JUST started looking into this device, and so far it SOUNDS great!?!! Id LOVE to hear what ya found out.
How do I OPEN the reusable car diffuser bottle to put oil in it? I appreciate your help. You did not cover it in the video. you already used a filled up cartridge.
I think you are confusing the HOME oil bottles.....with this CAR Diffuser. These oils come 'pre packaged' in discs already.....you just change the wic out.
@@kronik352 dear as per my view there are 2 types of nebulizer oil diffuser for cars. One with cotton cylinder and other with pipe. So buy the one with pipe, as cotton ones don't diffuse pure oil and u need to dilute the oil with water to make it work (atleast my product does the same) i have asked the dude here who made the video but it seems he doesn't see and respond to the comments. Anyways if u need to dilute water with oil then better buy normal ultrasonic humidifier and no need to buy this expensive nubilizer as it doesn't work with pure oil
@@tahirhussain1755 Ahhh, OK, gotcha. I REALLY appreciate you taking the time to respond! I have my own Channel.....and I TRY MY BEST to answer any and all posts, for this very reason! :) Thanks again!
Excuse me if I missed out on this in the video, but how long is a pod recommended to last? I know that the variations are different but do they have it somewhere on their website?
Great question, but the answer is, it depends.. there are a bunch of intensity settings you can choose from. The more intense the less time it will last you. I’m still on my first scent module and use the second lowest setting. 8 hours in at least and still going strong!
It only works when you drive .. you don’t want to spend money on scents and use them when not in your car. So don’t expect to smell anything when you first enter your car.
@@Mardeet don’t you find it to be very strange that most people claim to have the same issue when it comes to this device? While my car is moving, the device is clearly NOT working and, to be honest, I would rather have a device that would make my car smell good even while not in it. For the amount paid for this device, this should not be the quality and outcome.
But are you sure ? Unless you drive and they detect motion they don’t work. It’s the design. And the wick needs to be wet and touching the element correctly. Never had an issue with mine.
Initially when I purchased the Aroma 360 smart car diffuser it came with everything to make it work. My car got stolen and I purchased it again and they sent it without the bottle with the oil and the cotton core. Yes, I returned it because it’s useless without those 2 components. Ordered it from Hotel one and it came with the cotton core attached to the bottle of oil which they call cartridge. They call it cartridge because you can’t refill it, you have to buy it again once the oil is finished. Hotel one and Aroma 360 are one and the same company. They also claim their oil you use in your home can’t be used in the smart car diffuser because it’s not consistent…hmm. That way you have to keep buying their cartridges for $42 every time the one in your car is depleted. It’s all about the money!
It’s great , no issues and still on the first scent bottle. It keeps the car smelling amazing during trips. My car is garage stored , so not sure about extreme temperatures impacts other than parking times outside.
I purchased 2. One for me one for husband. Worked great first month. I got an electric car and now it won't work. I thought it was that it couldn't detect the motor running because there is NO MOTOR. I asked before I purchased if it would work in an EV car and they said yes. Go figure. They are sending me another one to make sure it's not broken or anything.
@@kronik352 hi. The new one worked just like the first one. It worked for a little while then it stopped. My husband who does NOT have an EV vehicle experienced the same with his. I won’t buy anymore. We have the full system in our home and love it. This one…not so much unfortunately. Just to give you an idea on time…I never even used up the oil that was in it. Neither did he. Not even half way gone.
I purchased 2 and I can't get either to work. They are fully charged, turned on HIGH but NOTHING! So frustrating. I can't find any videos for troubleshooting - real frustrating.
same here. I know it is fully charged and the wick is wet on both ends. No idea.... I have had it for 6 months and it worked for the first month and then just stopped.
Just a heads up the issue with mine to me was manufacturing defect. We were missing the holes on top for the mist to come through. We noticed the difference on their website. Just drilled our own holes and now it works. Not idea but what can I do.
I 100% agree with you. I was told when I was purchasing the Studio Diffuser by Hotel Collection a customer service representative on the phone that when I subscribed to a scent and if I wanted to swap to another scent it would not change the price as long as I kept the subscription. Well they lied because on my first subscription order I swapped for another scent and it increased! I have been back and forth with them with along with documented emails showing that they would not change the price and they kept saying that the price increased and won't budge. HORRIBLE!
Make sure its charged up, make sure the wick is wet on the end touching the infuser(top part). Make sure the wick is pushed into the oil well enough to keep wet. Also, this will not work unless it detects motion. So if you expect it to start working just sitting, it won't. You have to be driving. That keeps it from working when you are not in your car. Just some tips.
@@Mardeet Thank you for your response. Thats more than I can say for the company. After 3-4 messages, they haven't responded. I have tried everything. We drive for 30-40 minutes at a time. I have flipped the wick several times, pushed it up and down. Cleaned it with Q-tip. Nothing has works. Disappointed. You know what's Mardeet. We have spent $1,000 of dollars in scents. My whole house smells great. But I guess they rather loose a customer.
Sorry to hear, for you and me. I don’t like to promote a company that is like that. They weren’t for me, but the relationship began in the summer. Maybe it’s the holidays that has them busy. But still no excuses for bad or no service @aroma360 @hotelcollection
@@Mardeet 😅 I’m installing it right now. Using your video as a caution reference. (After 10min.) .. Sitting at my car, and it keeps diffusing even tho my car is turned off 🤷🏻♀️😂. Ps. It would’ve been nice to have a longer myst option like the Van Gogh (like a 3-5 seconds option, in addition to the time between each). I have a Yukon Denali XL.. let’s see how it goes 🤞🏼 Thank you for the video.
@@ramostruck123 Did you try going online to their support and requesting a meeting? I did this and they finally sent me another one. Sadly it still doesn't work. I'm sending them back. Unfortunately, these products are hit/miss.
The aroma 360 guy specifically told me to refill it with my diffuser oil as it would save tons of money. Any idea how to do this? Thank you for your help!
@@Mardeet hi thanks for ur reply :) Can u plz also tell about ur long term review? How is it holding up? Does it really makes ur car smell comfortable?
A bit lengthy, would be helpful if product was in view while in your hand to see what you’re doing, but those are just my meant-with-kindness-productive critique. Thanks for the video!
It has little puffs of air come out so don’t expect a big stream. At least that’s what mine does! I think this product has to grow on me for the money I spent on it. Not sure it’s worth all of it.
It does have little puffs, you can adjust the intervals of the puffs. I rather enjoy it in my Audi. Unlike other car fresheners you become immune to them. This you don’t. It’s unique also on the scents. I’m a fan. It’s truly though a product you have to justify the spend for.
@@Mardeet Yeah, I just put mine in my Camaro today actually and I’m happy I came across your video. Totally appreciate the information you’ve shared. I will say it is a purchase you will definitely have to justify 😂 if you love smells like me then you will buy it. Overall I’m still happy about the product but it will have to grow on me which I’m sure it will.
