for about 6 months my Ascent II would go on and off for at least 10-15 min. The only fix was to unplug it wait 20 min and plug it back in, or unplug it and flush the toilet until it filled with water. We have had it for at least 5 years and it slowly started getting worse and worst. I was about to call a plumber to see if he could fix it when I decided to look for an answer online. Thank you Edward, you are a life saver. 1 week and no beeping at all.
I am really sorry to say that it did it again. Your solution worked but I wonder if there is a more permanent solution? It does only take 10-15 to do the process of cleaning the 2 rods...I didn't have any problems with it until about 2 years ago. once the rods are clean it starts and stops very quickly? do you have an idea what I can do to make it stay fixed? I wouldn't mind it being once every 6 months.
I have three different videos on that toilet from the first problem to the final solution Final Solution washer change the entire unit involving the pump and the sensor at the bottom of the toilet
Edward, is your new unit working well still? I'm on my 2nd. I put the 2nd one in about 2 years ago and am now experiencing the same issues. I'm thinking their is just a flaw with the unit and they should be recalled.
I don't know why the company doesn't make a video of the internal workings of their product so people will not be so intimidated I'm glad it helped you out
@@edwardkosinski9190 Kudos to Lindsey. I don't even know many men that would be willing to open that unit up without gagging themselves. Appreciate anyone that's willing to do what they have to do.
Thank you for this video, this is the exact system that my work used, and it's been sooooooo annoying dealing with the beeping/screaming at us all the time! I think today's the day that I fix the problem myself instead of us having to call a plumber again and again and again! I don't get paid enough to be doing this, but at this point I'm ready and willing!!! 😂🤣
I've used these toilets for years in a couple of rentals, where they get a lot of use and don't get the best treatment. They can be reliable, but it is amazing that the sensors, or cleaning them, is not even mentioned in the company troubleshooting guide. Some things I've learned: -Getting the sensor cartridge out can be a wrestling match, remove the supply hose from the bottom of the tank first, it helps. - It's a nasty job, if the pump will still run on manual, run a cup of bleach through macerater unit via the bowl a few hours before. - If the pump won't run and you have to access the basket, a $10 battery siphon pump from Walmart is your friend. It's turd soup. Hope you don't have to unclog the impeller because it is also a wrestling match to get the pump out as well. When you do, don't tear the corrugated hose that attaches to the pump, or you will be doing major surgery. - The manual specifically says don't use bleach, "hard on the seals", so maybe not a good idea for long term sensor cleaning. - When you clean the sensors, do a thorough job. I use steel wool as well, but the crud can be literally "baked on" to the bottom of the sensors from a hot pump in a dry tank, so get it all off or they won't work properly. Ya gotta figure out how to do this yourself, or you'll be broke calling a plumber to do it every time something goes wrong with it. If you have the option of putting the macerating tank through the wall (out from under the toilet) do it, it will make working on it a lot easier. I wish the company engineers would give some guidance on what to use to clean the sensors, I've been tempted to use brake cleaner or electrical parts cleaner but never have. That said both of mine are ten years old with original parts, and all the problems have been from operator error or dirty sensors.
Not much to them number one got to clean the sensors and number two keep the hair out of the pump impeller . If you think about it it does not get used much in my home it's a child and a female that uses it
Excellent video! Red light would not stop blinking, flush churned over and over. I cleaned the 2 prongs you showed and" bingo"... fixed! So simple yet you, Edward, are the only one I found to explain it. I think you really are a plumber!
@@edzkos59 Forever could be a very long time; not looking for this unit to outlive Metusela. How about if it happens again just clean contacts? It seems like contacts might be kind of a sensitive part of the unit... Thanks Much!
I have the same issue too and they say they can't do anything about it it's probably my fault they said. I left a good review on their official website with reality of their product. Thanks for the video
Appreciate this video as well! One additional comment. When cleaning the 2 sensor posts, make sure to clean the area around them as well. I am assuming the sensor works off of a resistance reading between those 2 posts... so if there is a "gunk" across the plastic housing that can electrically connect those 2 posts, it may also cause the circuit to interpret that the pump needs to stay on. That electrical connection doesn't have to be in a straight path between them either, so just to be sure clean that plastic area all around the posts as well so you don't have to do this again in a couple months.
Using the example of sololift2 D-2, I will tell you how to solve problems for a long time. The device has no electronics, the pump is controlled directly by a mechanical switch in the filling sensor, which burns out after 2 years. There is a rubber membrane on the filling sensor, which turns brown over time and stops reacting, it needs to be changed, if it breaks, it will pour through the air duct (a small hole) and the entire pump and possibly a little on the floor, the engine will burn (costs a lot). The air valve becomes dirty and water is poured through it onto the floor. I made the sololift work normally for years without disassembly and cleaning just like that - 1.Close the air valve completely with 3M adhesive tape in 2-3 layers (water will begin to flow in and out of the inlet corrugation by gravity). 2. Turn off the filling sensor and close its air duct (small hole) with acid silicone. 3.Install a configurable capacitive sensor outside the housing to the left of the water tank, for the presence of water, autonics CM30-3015NC (for a 3M double-sided thermal scotch); time relay XY-J02 (JZ-801), OMRON G3MB-202P solid-state relay for shunting the mechanical relay on the time relay board and a 12V power supply and a smoothing capacitor for a 2000 mf psu. The sensor must give a command to turn on the time relay (via a 50mf capacitor, a resistor parallel to the capacitor), which must be configured to turn on once for 3 seconds. The power actuating contacts should go to the wires in the pump that used to fit the filling sensor. Plus, I held a separate switch for manually starting the relay with my time relay and + OMRON. And it is also necessary to conduct a wire for a switch that will turn off the time relay for a short time, turning off the cycle. Setting up the relay - 3s work, 6s simple, number of inclusions 900 times. This will work for a long time and without maintenance with disassembly because there is almost nothing left in the system that can collapse from alkalis or acids, or through which a pump or floor can be filled, the filling sensor does not contact with water, only the engine and the water check valve remain of the vulnerable mechanisms. Once every 3 months, fill the tank with water with detergent for washing and wait 6-24 hours and drain, you can more often (alkaline powder, you can use acid detergent). After closing the air valve, the capacity of the sololift, as well as the outlet pipe, will become pressure. Perhaps, for this reason, may be nothing will accumulate on its walls, just as it does not accumulate on the walls of the outlet pipe due to pressure and cavitation. The instruction was written by Vache Babajanyan
Our's does that when it is dirty. The "water contacts" that sense high water level, within the tank get cover with sludge / gunk. They suggest a good descaler once a month. When ours starts doing that we clean it and "poof", it works well. We have found the cleaner it is the better it runs. 5-years and learning daily.
@@lorrainestanhope8859 your local camping supply store or amazon! Just ensure to allow it to stand for a handful of hours! We add warm water and descaler and let it sit for 6ish hours (full), it works wonders. If you don't know how to have it hold water full while not pumping it out, consider learning how to.
It worked fine for quite a few months and then this started I call the company and they said try to change your soap and shampoo we did and it did not help I'm cleaning it now once a week I will call the company again I see if there's anything else. They came up with they said they never heard of this problem LOL
@@edwardkosinski9190 I have the same problem with a toilet only install. no sink or tub just a toilet. Same thing they say they never hear of problems. I think they are trained to play stupid because they dont know how to fix it without giving us free parts
@@wildacl69 my 3 year warranty is up in April I called them up told them the problem they'll send me a control module. When the part comes in I will replace it and I will make a video while I'm doing it. Like I might have said previously when the original problem started I cleaned the prongs and it lasted a few months then I cleaned them again and it was a few weeks and finally it seems like it's every other day.
Kevin O'Mara: Thank you for the hack of using bleach. Today I followed your 3 part instructions (and replaced the battery while I was at it) and the problem is solved. I'm wondering if performing this simple procedure every few months will be a permanent solution. Thanks again to you and Ed.
I found on a blog to clean the prongs with a brillo pad or something similiar. Did it about a year ago and haven't have the problem since. We use the toiler mulitple times a day
Hey Ed, try this for a free running pump. As we now know it's sensor contamination that causes the pump to continue to free run after the flush is complete. One solution is to pull the sensor box (6 SCREWS UNDER THE LEFT HAND COVER) and clean the stainless steel sensors with steel wool. Try my new method. 1. Press the "press to run" button for 5 seconds to empty the toilet sump. 2. unplug power from 110 outlet and disconnect the battery. 3. Pour 2 cups of bleach into the toilet bowl and flush. The toilet will not pump as it is uplugged from the wall. The 2 cups of bleach will be flushed into the sump and will remain there. Let it soak for 2 hours. Reconnect battery, plug back into outlet and flush. The 2 hour bleach soak seem to do a nice job cleaning my sensors.
@@kevinomara3293 Thank you for this procedure. I followed your instructions today (and replaced the battery while I was at it) and the problem has been solved. I wonder if performing this procedure every few months would be a permanent solution? Thanks again to you and Ed.
I have to clean mine every 4 months approx. I am the only user. Last time I found that cleaning them with alcohol no longer worked. My brother suggested cleaning them with steel wool. He works on gas furnaces that use a similar sensor and it develops an invisible coating that must be removed or the sensors will fail to detect the water level correctly. Steel wool, works like a charm
Did you see my third video? well I finally fix it by replacing the whole assembly since I did that it's been working for 1 year I'll keep everyone updated if something else should happen I made 3 videos different stages of repair
That's good advice next time it fails I will try it before I replace the whole unit but why didn't the technical department advising to do that they acted like they never heard of this problem
@@edwardkosinski9190 When I first called them after about 6 months after I installed it they didn't deny this was a problem they just said to use alcohol. Thats been working ok until this last time about 2.5 years after install. Used alcohol and it still failed right away. Then I tried the steel wool and it is working like new now. IDEA, how about trying to coat the sensors with liquid tape just on the sides and leave the very bottom of thew sensors bare. Or shrink tubing around the sensors. I'll try that on my next cleaning which I expect in about 4-6 months. Or if anyone else wants to try it in the mean time. Looks like Liberty pump doesn't want any involvement in this. We'll just have to solve it ourselves. To Liberty pumps credit other then the sensor problem I haven't had a single problem with it in 2.5 years. Over all it's a great pump.
@@edwardkosinski9190 They sent me a new unit also which I haven't installed yet. I'm funny that way. I'd rather fix the minor issue than mass replace the whole unit. When I last called them I was asking if they had a way to change to time out period the pump is allowed to run which also would solve it. They just sent me a new unit.
I'm in the process of getting my 3rd unit now. Thankful for the warranty but it's not cheap paying for installation. Has the vinegar been working at keeping it clean? I'm wondering if we should just not shit in it and just use for peeing. Every time it breaks I have to suck out the water with shop vac and it stinks badly
So they told you they've never heard of this problem? I talked to them four years ago about this. They had no clue, no suggestions or anything. It's a good system, but poorly supported by the company. I will try cleaning the tips. But you said that only worked for about a week, Ed?
The first time it's work 3 weeks and with time it started failing sooner and sooner I have three videos on this the final video they sent me entire lower unit which I've replaced it has been working up to this time January 2020
I talked to them a year ago and they sent me a whole new macerating unit. They could fix this problem if they just changed the time out period that the pump is allowed to run. Say, make it a maximum of 5 seconds instead of allowing it to run for more than a minute.
Have same problem. Its the soap and shampoo mainly coating the probes. I have to clean mine every 4 to 5 months. Thankfully mine is not right under the toilet. Its a pretty quick fix just nasty and aggravating.
The problem with mine liberty accent to which is about three years old; it keeps flashing on its own throughout the day! It tells me to shorten the chain in the tank or lengthen it which ever is needed. I did that. It says also to look at the adjustment level for the tank which I do not know where to locate. I see the other piece of the works in the tank and I have turn the top plastic screw that drops down to whateverBut I still have the flushing problem….Help😱
I’m a licensed plumber and own a plumbing business. I’m having the same problem. I’m thinking that conditioner and lotion coat the sensors causing the problem.
When I spoke to the technician that is what he told me try different shampoo try different conditioner we did and it didn't work . They sent me a whole new unit and it's been 3-4 months with no problems I hope this continues we did not change anything as far as our lifestyle
I'm on to my 2nd unit aswell. First one burnt out. This 2nd one worked fine for about a year and is now unfortunately doing the same thing. I'm pretty sure these toilets are just trash and will be ordering a different brand next time. Fuck these things. Too much time and money wasted.
I have the same exact problem with my unit. It just starts running and won't stop and then it starts beeping and I don't know if this happens when I'm not home I don't know what the hell's going to happen this thing just keeps running and running and running with this grinding and grinding and grinding sound
So mine was doing this. I took it apart and the prongs were gross, coated in a slime and goo. I cleaned them up with some dish washing detergent, wiped it down really good with wet tissue paper, put it back together. now it's twice as bad as it was. At least before it worked once in awhile and when it wouldn't shut off I could unplug it a couple times and it would stop. Now it never stops.
My third video finally fix the problem that was the same case with me first time I cleaned it was good for 2 weeks next time was one week and then everyday . Looks like the control module finally gave up that's the one with the two prongs
I want to thank you for a wonderful video btw, just great. I emailed the company to see if they had any suggestions. I just took it apart again and re-cleaned it but same thing. I used to be able to manually push the pump button to run it. But now soon as I touch it it never shuts off. even empty.
Dave, clean them with steel wool. They have an invisible coating on them. The detergent you used probably coated them more. Please clean with steel wool and post back.
Has anyone tried the saniflo mascerating descaler in the this toilet? I've been reading that many of these toilets need to descaler 2 to 3 times a year. Maybe this is part if the problem?
@@kevinomara3293 bleach itself is highly basic. They didn't recommend it because of the copper and brass inside. I have succumbed to removed the pump unit and wiping the contacts with toilet paper as the only solution to date. I have tried TSO. I have tried vinegar in varying concentrations (acid). I have tried treatments for septic tanks. The manual wiping seems to be the only effective way to solve the issue, at least that I have found.
I’m having this problem. At first the alarm would go off randomly once in awhile. Now it’ll both lights are flashing and it won’t flush at all, just filled the bowl up.
I called the number on the manual and they said I had to open it up and clean it out to make sure it is not clogging the shredder. It is also tripping the socket. I’ve yet to mess with it and just unplugged it. Not excited about opening up a box of crap to clean out.
I do not believe this unit to be junk. It needs periodic maintenance just like everything mechanical. Don't change the oil in your car and see how that does for you. This unit runs error free except for the sensors getting dirty periodically.
I made three different videos on this toilet from initial problem to solving problem. It is very easy to install fairly easy to replace the bottom unit and if a child drops a toy and flushes it it's easy to get it out. The only problem I had was the two prongs not sensing the water or as I would say the control module. Do to my negligence not having a hair trap there was a bunch of hair around the impeller but that was easily fixed.
@@edzkos59 Hey Ed, I no longer have the spirit in me but this looks to me like an opportunity for someone to develop a patented fix for this. Maybe make the sensors removable from the top or make a time out relay that will cut power to it after 5 seconds and skip the sensors all together. Maybe bypass the sensors with a manual switch.
Kevin O'Mara mine was under warranty I returned it and paid for a new pump thinking they would back up the warranty but no response. Next basement bathroom I install a rear flushing commode,cut concrete,install a sewage ejection pump. I never even shit in mine but had so much trouble.
@@wileyearly7051 OK, then I guess that's just my experience. in 2.5 years and I have a shower and a sink feeding into it and I've only seen problems with the sensors. You say you had pump problems. Was the unit ever allowed to free-run because of the sensors? I know if the pump is allowed to free-run, that will burn it out in no time. Hope you have better luck.
It has good reviews it was easy to install once I installed the new unit I haven't had problems since. At the end when the units started going bad I was cleaning it almost every week.
about every 4 to 6 months. Yes I would. Other than this problem it runs error free and cleaning only takes about 10 minutes. A small price to pay for the convenience of a basement toilet.
@@edzkos59 The reason cleaning no longer works is an invisible coating builds up on the sensors that doesn't remove with just wiping. Clean with steel wool and it will restore to normal.
