I had a terrible experience with this company! My rower was delivered in the worst condition, and they refused to issue an exchange it. 0 customer service. They wanted me to inspect it and keep it if there was no visual damage. Why do I need to keep something that has been thrown around and delivered with pieces hanging out from the box. They also refused to refund me until I took it out of the box and put it in another box that was in good condition. UPS delivered it like that, and aviron just kept blaming them and saying it wasn't their fault. I can't even imagine how they would act if we ever had an issue with the machine. They do not respect their 30 day risk free trial, and they delete comments on facebook, so don't teust their good reviews. I am still in the process of trying to return it. I had to threaten to call my bank and post on social media for them to even start talking about a return. I am still in the process of trying to return it. It has been nothing but a headache.
Great review. Have you tried Aviron Tough series? I’m trying to decide between Impact and Tough series. I’m looking for the smoothest action. Thanks for any insight.
Thanks for watching! We haven't tried the Tough Series. Considering the Tough Series is more expensive, it might be smoother. It is said to be made with commercial-grade materials. We really enjoy the Impact Series and find it to be great for home use because it's lightweight and folds up, which the Tough Series doesn't. It is also pretty smooth to use.
