United Airlines, driven by their mission to “connect people and unite the world” as a global airline, has adopted cutting-edge technologies like digital twins to enhance operational efficiency and generative AI for a contextual, personalized day-of-travel engagement during travel disruptions. The strategic use of generative AI, offering real-time customer empowerment and engagement, is revolutionary. In this session, hear how United, in collaboration with Tata Consultancy Services (TCS), introduced a TCS Aviana-powered digital twin that swiftly detects and alerts on operational discrepancies, ensuring on-time flight departures. Discover how such pragmatic innovations are set to refine airport operations and elevate customer experiences. This presentation is brought to you by Tata Consultancy Services, an AWS Partner.
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19 сен 2024
