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B2B Distribution Channels for Customer Consolidation 

Ian Johnson
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The following video explains the benefits of customer consolidation through distribution sales channels.
Most companies see distribution as a means of accessing another market they themselves can not access. Either that market is in a different country or industry. However, in our example, we have a company that has too many customers and needs to use a distribution channel in order to reduce their costs of sales.
By consolidating the company's customer base, the company is able to reduce its cost of sales. Instead of servicing hundreds of customers with small volumes on each order, the company decides to use a single distributor in order to lower their service costs.
For example, let's assume a company sells to 100 customers in a given market. Each of these customers purchases no more than two units per order. The costs of servicing these 100 customers is substantial. In this case, there are 100 shipments to manage, 100 invoices to generate and 100 receivables to collect on.
These aforementioned costs are just the costs after the sale. Additional costs before the sale include the salesperson having to handle 100 incoming calls, 100 inquiries and 100 customers. In addition, there are also customer service costs and after-sales support costs that pertain to providing status updates on deliveries and or managing returned product.
The company decides to use a single distributor who is then tasked with servicing these 100 customers. Therefore, the company makes one single shipment of 200 units to one location. They generate one invoice and collect on one receivable. They reduce their costs of sales and free up valuable sales and customer service resources.
This approach is similar to vendor consolidation. In this case, a company reduces its vendor base and then lowers its costs by using its economies of scale to lower pricing among a select few vendors.

Опубликовано:

 

4 апр 2015

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Комментарии : 6   
@edwinyudlamedyud3453
@edwinyudlamedyud3453 9 лет назад
Another great lesson Ian, thank you.
@user-dp7gw6ve2m
@user-dp7gw6ve2m 6 лет назад
谢谢! great training video!
@robroy289
@robroy289 8 лет назад
Love your info - thanks for the effort you put in to get it done. Regarding this video, that's a great overview of the positives, but nothing to cover training/maintaining/updating/monitoring distributor in sales, product and customer service issues. A distributor who messes any of those up can cost as much or more than any savings, plus cause brand, legal and industry reputation problems that, in some cases, can put you out of business. A lot needs to be considered on both the positive and negative -as some industries/products might do better with this model than others. Maybe you can do a video to the dark side of consumer consolidation?
@Driveyoursuccess
@Driveyoursuccess 8 лет назад
+Vincent Kernaghan Hi Vincent. Yes, I think you have an excellent idea. I only have 10 minutes on these videos, so I am often unable to cover all that I want. However, this is definitely a topic I can elaborate on in another video. Take care and thanks for your input.
@mohamedalmasbahi5898
@mohamedalmasbahi5898 9 лет назад
This is a great. But in terms of distributor itself is it going to cost him also as what happened with company, when they service 100 customers.
@Driveyoursuccess
@Driveyoursuccess 9 лет назад
Mohamed Almasbahi Hi Mohamed. Yes, the distributor will incur costs to sell to those customers. In this case, their costs of sales will increase, but they get revenue they never would have had before. Ultimately, no distributor would ever turn down a company asking them to manage 100 customers for them. After all, the distributor did nothing to get those customers and since a distributor's overhead is smaller than that of a manufacturer, their costs of sales will always be lower than the manufacturer.
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